# Zenamu Help Center

> Help center for Zenamu

## Português do Brasil

### Minha conta e primeiros passos no sistema

- [Como migrar de outro sistema de reservas para o Zenamu](https://help.zenamu.com/pt-BR/articles/10007825-como-migrar-de-outro-sistema-de-reservas-para-o-zenamu.md)
- [Como posso alterar o meu e-mail pessoal?](https://help.zenamu.com/pt-BR/articles/10045969-como-posso-alterar-o-meu-e-mail-pessoal.md)
- [Como excluir minha conta?](https://help.zenamu.com/pt-BR/articles/13481459-como-excluir-minha-conta.md)
- [Como posso adicionar outro local onde acontecem as aulas?](https://help.zenamu.com/pt-BR/articles/11503852-como-posso-adicionar-outro-local-onde-acontecem-as-aulas.md)
- [Onde posso atualizar minhas informações de faturamento?](https://help.zenamu.com/pt-BR/articles/11579618-onde-posso-atualizar-minhas-informacoes-de-faturamento.md)
- [Onde alterar a cor do botão de reserva?](https://help.zenamu.com/pt-BR/articles/12732908-onde-alterar-a-cor-do-botao-de-reserva.md)
- [Logins e cadastros via redes sociais \(Facebook / Google\)](https://help.zenamu.com/pt-BR/articles/12840169-logins-e-cadastros-via-redes-sociais-facebook-google.md)
- [Problemas de login e redefinição de senha](https://help.zenamu.com/pt-BR/articles/13915597-problemas-de-login-e-redefinicao-de-senha.md)
- [API](https://help.zenamu.com/pt-BR/articles/12780993-api.md): Onde obtenho acesso à API?
- [Branding](https://help.zenamu.com/pt-BR/articles/13141457-branding.md)
- [Avisos para clientes: como criar, editar e exibir no horário público](https://help.zenamu.com/pt-BR/articles/13921668-avisos-para-clientes-como-criar-editar-e-exibir-no-horario-publico.md)
- [Como alterar o nome ou URL do estúdio](https://help.zenamu.com/pt-BR/articles/13926769-como-alterar-o-nome-ou-url-do-estudio.md)
- [Sua página de horário público — link, QR code e domínio](https://help.zenamu.com/pt-BR/articles/14033336-sua-pagina-de-horario-publico-link-qr-code-e-dominio.md): Onde encontrar a URL do seu horário público, como copiá-la, gerar um QR code e alterar o domínio do estúdio

### Reservas e inscrições em aulas e cursos

- [Como posso ocultar a capacidade da aula ou curso?](https://help.zenamu.com/pt-BR/articles/11426931-como-posso-ocultar-a-capacidade-da-aula-ou-curso.md): Impeça os clientes de verem quantas vagas estão ocupadas ou disponíveis.
- [Como aumentar o número de vagas que uma pessoa pode reservar em uma única reserva?](https://help.zenamu.com/pt-BR/articles/10016869-como-aumentar-o-numero-de-vagas-que-uma-pessoa-pode-reservar-em-uma-unica-reserva.md)
- [Campos personalizados no formulário de reserva](https://help.zenamu.com/pt-BR/articles/10496379-campos-personalizados-no-formulario-de-reserva.md)
- [Lista de Espera](https://help.zenamu.com/pt-BR/articles/11628592-lista-de-espera.md)
- [Clientes: sessões de reposição — adicionar, editar e remover](https://help.zenamu.com/pt-BR/articles/13917983-clientes-sessoes-de-reposicao-adicionar-editar-e-remover.md)
- [Como usar sessões de reposição pela administração](https://help.zenamu.com/pt-BR/articles/10021108-como-usar-sessoes-de-reposicao-pela-administracao.md)
- [Faltas injustificadas](https://help.zenamu.com/pt-BR/articles/10031538-faltas-injustificadas.md)
- [Quero que todos os meus clientes estejam registrados antes de fazerem uma reserva. Como posso fazer isso?](https://help.zenamu.com/pt-BR/articles/10026003-quero-que-todos-os-meus-clientes-estejam-registrados-antes-de-fazerem-uma-reserva-como-posso-fazer-isso.md)
- [Cliente autenticado vs. cliente convidado na reserva — quais são as diferenças](https://help.zenamu.com/pt-BR/articles/13915552-cliente-autenticado-vs-cliente-convidado-na-reserva-quais-sao-as-diferencas.md)
- [Aulas infantis e reservas para crianças](https://help.zenamu.com/pt-BR/articles/12569996-aulas-infantis-e-reservas-para-criancas.md)
- [Visibilidade das sessões canceladas no horário público](https://help.zenamu.com/pt-BR/articles/13925515-visibilidade-das-sessoes-canceladas-no-horario-publico.md)
- [Declaração do participante na prática: modelos, versões, assinaturas e exceções](https://help.zenamu.com/pt-BR/articles/13915496-declaracao-do-participante-na-pratica-modelos-versoes-assinaturas-e-excecoes.md)
- [Como ocultar uma aula, curso ou workshop do horário público](https://help.zenamu.com/pt-BR/articles/13925092-como-ocultar-uma-aula-curso-ou-workshop-do-horario-publico.md)
- [Aulas recorrentes com intervalo personalizado \(a cada 2 semanas, mensal\)](https://help.zenamu.com/pt-BR/articles/13926764-aulas-recorrentes-com-intervalo-personalizado-a-cada-2-semanas-mensal.md)

### Ajuda sobre os cursos

- [Como criar um curso?](https://help.zenamu.com/pt-BR/articles/10026714-como-criar-um-curso.md)
- [Configurações comuns de cursos](https://help.zenamu.com/pt-BR/articles/10026787-configuracoes-comuns-de-cursos.md)
- [Como gerenciar meu curso?](https://help.zenamu.com/pt-BR/articles/10026989-como-gerenciar-meu-curso.md)
- [Sessões de Reposição \(Recuperação\)](https://help.zenamu.com/pt-BR/articles/10031548-sessoes-de-reposicao-recuperacao.md)
- [Como adicionar uma nova sessão a um curso em andamento?](https://help.zenamu.com/pt-BR/articles/12818578-como-adicionar-uma-nova-sessao-a-um-curso-em-andamento.md)
- [Como é calculado o preço total de um curso que já começou?](https://help.zenamu.com/pt-BR/articles/10003702-como-e-calculado-o-preco-total-de-um-curso-que-ja-comecou.md)
- [Configurar políticas de cancelamento e sessões de reposição](https://help.zenamu.com/pt-BR/articles/10479519-configurar-politicas-de-cancelamento-e-sessoes-de-reposicao.md)
- [Cursos: como cancelar um curso antecipadamente e notificar os participantes](https://help.zenamu.com/pt-BR/articles/13915669-cursos-como-cancelar-um-curso-antecipadamente-e-notificar-os-participantes.md)
- [Cursos: troca de instrutor durante o curso](https://help.zenamu.com/pt-BR/articles/13920327-cursos-troca-de-instrutor-durante-o-curso.md)
- [Cursos: como reagendar uma sessão em um curso ativo](https://help.zenamu.com/pt-BR/articles/13924624-cursos-como-reagendar-uma-sessao-em-um-curso-ativo.md)
- [Cursos: como transferir um cliente entre dois cursos](https://help.zenamu.com/pt-BR/articles/13924626-cursos-como-transferir-um-cliente-entre-dois-cursos.md)

### Atendimentos individuais

- [Introdução aos atendimentos individuais](https://help.zenamu.com/pt-BR/articles/13823904-introducao-aos-atendimentos-individuais.md)
- [Criar e configurar um serviço](https://help.zenamu.com/pt-BR/articles/13823910-criar-e-configurar-um-servico.md)
- [Gerenciar profissionais e atribuir aos serviços](https://help.zenamu.com/pt-BR/articles/13823914-gerenciar-profissionais-e-atribuir-aos-servicos.md)
- [Configurar a disponibilidade dos profissionais](https://help.zenamu.com/pt-BR/articles/13823917-configurar-a-disponibilidade-dos-profissionais.md)
- [Atendimentos: conflitos de disponibilidade e dias indisponíveis](https://help.zenamu.com/pt-BR/articles/13915501-atendimentos-conflitos-de-disponibilidade-e-dias-indisponiveis.md)
- [Gerenciar agendamentos](https://help.zenamu.com/pt-BR/articles/13823920-gerenciar-agendamentos.md)
- [Atendimentos individuais: agendamentos pendentes — aprovação, recusa e cancelamento automático](https://help.zenamu.com/pt-BR/articles/13920094-atendimentos-individuais-agendamentos-pendentes-aprovacao-recusa-e-cancelamento-automatico.md)
- [Pagamentos e condições de cancelamento](https://help.zenamu.com/pt-BR/articles/13823922-pagamentos-e-condicoes-de-cancelamento.md)
- [Notificações por e-mail](https://help.zenamu.com/pt-BR/articles/13823923-notificacoes-por-e-mail.md)
- [A página pública de agendamento](https://help.zenamu.com/pt-BR/articles/13823926-a-pagina-publica-de-agendamento.md)
- [Como enviar uma mensagem personalizada a um cliente a partir de um atendimento](https://help.zenamu.com/pt-BR/articles/13915505-como-enviar-uma-mensagem-personalizada-a-um-cliente-a-partir-de-um-atendimento.md)
- [Acompanhamento de horário lotado e notificações de disponibilidade](https://help.zenamu.com/pt-BR/articles/13915509-acompanhamento-de-horario-lotado-e-notificacoes-de-disponibilidade.md)
- [Atendimentos: funções e permissões nos detalhes da reserva](https://help.zenamu.com/pt-BR/articles/13919820-atendimentos-funcoes-e-permissoes-nos-detalhes-da-reserva.md)
- [Atendimentos individuais: detalhes do agendamento passo a passo](https://help.zenamu.com/pt-BR/articles/13919907-atendimentos-individuais-detalhes-do-agendamento-passo-a-passo.md)

### Para seus clientes

- [Como cancelar minhas reservas](https://help.zenamu.com/pt-BR/articles/10006863-como-cancelar-minhas-reservas.md)
- [Como Reservar uma Aula](https://help.zenamu.com/pt-BR/articles/10006936-como-reservar-uma-aula.md)
- [Como criar uma conta de cliente no sistema de reservas do Zenamu?](https://help.zenamu.com/pt-BR/articles/10011640-como-criar-uma-conta-de-cliente-no-sistema-de-reservas-do-zenamu.md)
- [Como comprar e usar um vale-presente](https://help.zenamu.com/pt-BR/articles/10509225-como-comprar-e-usar-um-vale-presente.md)

### Política de cancelamento

- [Taxas de Cancelamento para Reservas](https://help.zenamu.com/pt-BR/articles/10022102-taxas-de-cancelamento-para-reservas.md)

### Permissões dos instrutores do estúdio

- [Permissões dos Instrutores no Estúdio](https://help.zenamu.com/pt-BR/articles/10022111-permissoes-dos-instrutores-no-estudio.md)
- [Como ocultar um instrutor da página pública](https://help.zenamu.com/pt-BR/articles/13724559-como-ocultar-um-instrutor-da-pagina-publica.md): Ocultar professor, ocultar instrutor, remover instrutor do site, tornar instrutor invisível, perfil privado de instrutor, instrutor de evento não visível
- [Funções e permissões na administração: quem pode fazer o quê](https://help.zenamu.com/pt-BR/articles/13915543-funcoes-e-permissoes-na-administracao-quem-pode-fazer-o-que.md)
- [Configurações: funções da equipe e delegação segura de permissões](https://help.zenamu.com/pt-BR/articles/13915575-configuracoes-funcoes-da-equipe-e-delegacao-segura-de-permissoes.md)
- [Como configurar administradores do estúdio e transferir a propriedade da conta](https://help.zenamu.com/pt-BR/articles/13926219-como-configurar-administradores-do-estudio-e-transferir-a-propriedade-da-conta.md)

### Pedidos

- [Gerenciamento de pedidos no painel de administração: guia completo](https://help.zenamu.com/pt-BR/articles/13915512-gerenciamento-de-pedidos-no-painel-de-administracao-guia-completo.md)
- [Como funcionam os reembolsos e os status dos pedidos](https://help.zenamu.com/pt-BR/articles/13915483-como-funcionam-os-reembolsos-e-os-status-dos-pedidos.md)
- [Exportação de pedidos](https://help.zenamu.com/pt-BR/articles/10355629-exportacao-de-pedidos.md): Como exportar pedidos para a contabilidade
- [Recibos simples no sistema de reservas do Zenamu](https://help.zenamu.com/pt-BR/articles/10031533-recibos-simples-no-sistema-de-reservas-do-zenamu.md)
- [Comprovante de pagamento vs nota de crédito: quando baixar qual](https://help.zenamu.com/pt-BR/articles/13919983-comprovante-de-pagamento-vs-nota-de-credito-quando-baixar-qual.md)
- [Como adicionar informações de faturamento aos clientes?](https://help.zenamu.com/pt-BR/articles/10429303-como-adicionar-informacoes-de-faturamento-aos-clientes.md)
- [Cobrança de impostos \(IVA\)](https://help.zenamu.com/pt-BR/articles/13719223-cobranca-de-impostos-iva.md)
- [Como alterar o valor e a alíquota de imposto de um pedido](https://help.zenamu.com/pt-BR/articles/13915515-como-alterar-o-valor-e-a-aliquota-de-imposto-de-um-pedido.md)
- [Configurações fiscais: o que verificar após alterar a alíquota](https://help.zenamu.com/pt-BR/articles/13921364-configuracoes-fiscais-o-que-verificar-apos-alterar-a-aliquota.md)
- [Dados de faturamento dos clientes — guia completo](https://help.zenamu.com/pt-BR/articles/14136627-dados-de-faturamento-dos-clientes-guia-completo.md): Como funciona a coleta automática de dados de faturamento, o autoatendimento para clientes e o bypass de administração
- [Recibo vs fatura](https://help.zenamu.com/pt-BR/articles/14136645-recibo-vs-fatura.md): Como escolher o tipo de documento

### Pagamentos

- [Configurações: métodos de pagamento — adicionar, editar e remover](https://help.zenamu.com/pt-BR/articles/13919755-configuracoes-metodos-de-pagamento-adicionar-editar-e-remover.md)
- [Configurar pagamentos por transferência bancária](https://help.zenamu.com/pt-BR/articles/10021138-configurar-pagamentos-por-transferencia-bancaria.md)
- [Conciliação automática de pagamentos por transferência bancária](https://help.zenamu.com/pt-BR/articles/13192185-conciliacao-automatica-de-pagamentos-por-transferencia-bancaria.md)
- [Conciliação automática de pagamentos: solução de problemas e status de erro](https://help.zenamu.com/pt-BR/articles/13915521-conciliacao-automatica-de-pagamentos-solucao-de-problemas-e-status-de-erro.md)
- [Preços com benefícios](https://help.zenamu.com/pt-BR/articles/10010292-precos-com-beneficios.md): Como oferecer preços especiais para pagamentos com benefícios
- [Configurações de pagamento presencial](https://help.zenamu.com/pt-BR/articles/15645680-configuracoes-de-pagamento-presencial.md)

### Pacotes de créditos e passes de entrada

- [Como Funcionam os Pacotes de Créditos e os Pacotes de Entradas](https://help.zenamu.com/pt-BR/articles/10027619-como-funcionam-os-pacotes-de-creditos-e-os-pacotes-de-entradas.md)
- [Sistema de Pacotes de Créditos](https://help.zenamu.com/pt-BR/articles/10027690-sistema-de-pacotes-de-creditos.md)
- [Pacotes de Entradas](https://help.zenamu.com/pt-BR/articles/10028060-pacotes-de-entradas.md)
- [Como adicionar créditos com valor personalizado?](https://help.zenamu.com/pt-BR/articles/11511177-como-adicionar-creditos-com-valor-personalizado.md)
- [Como adicionar entradas a um cliente pela administração?](https://help.zenamu.com/pt-BR/articles/12147302-como-adicionar-entradas-a-um-cliente-pela-administracao.md): Como adicionar ou remover qualquer quantidade de entradas por qualquer preço ou de graça
- [Como adicionar créditos, passes ou sessões de reposição para seus clientes](https://help.zenamu.com/pt-BR/articles/10009967-como-adicionar-creditos-passes-ou-sessoes-de-reposicao-para-seus-clientes.md): Adicionar pelo painel do administrador
- [Ajustes manuais de créditos e entradas: um processo seguro](https://help.zenamu.com/pt-BR/articles/13915568-ajustes-manuais-de-creditos-e-entradas-um-processo-seguro.md)
- [Categorias de pacotes](https://help.zenamu.com/pt-BR/articles/15956464-categorias-de-pacotes.md): Divida seus pacotes em categorias separadas e defina exatamente para quais aulas os clientes podem usá-los — por exemplo, apenas aulas de reformer ou as aulas de um instrutor específico.

### Assinaturas

- [Planos: como funcionam os limites de reserva](https://help.zenamu.com/pt-BR/articles/13666939-planos-como-funcionam-os-limites-de-reserva.md): Os limites diários e semanais seguem o calendário; o limite mensal segue o período do plano em questão.
- [Como adicionar níveis de assinatura com preços diferentes para as aulas](https://help.zenamu.com/pt-BR/articles/12121831-como-adicionar-niveis-de-assinatura-com-precos-diferentes-para-as-aulas.md): Criar vários níveis \(ex.: Ouro, Prata, Platina\) com preços ou descontos definidos para aulas específicas.
- [Como excluir uma assinatura?](https://help.zenamu.com/pt-BR/articles/12629488-como-excluir-uma-assinatura.md): Você pode excluir uma assinatura após ela ser arquivada.
- [Restringindo assinaturas a aulas selecionadas](https://help.zenamu.com/pt-BR/articles/12109154-restringindo-assinaturas-a-aulas-selecionadas.md): Gostaria de criar assinaturas separadas, válidas apenas para determinadas aulas.
- [Como alterar a ordem das assinaturas na visualização pública?](https://help.zenamu.com/pt-BR/articles/12629674-como-alterar-a-ordem-das-assinaturas-na-visualizacao-publica.md)

### Instrutores externos e estúdios parceiros

- [Colaboração entre estúdios — visão geral e configuração](https://help.zenamu.com/pt-BR/articles/14040883-colaboracao-entre-estudios-visao-geral-e-configuracao.md): Como conectar dois estúdios no Zenamu, configurar uma colaboração e gerenciar eventos compartilhados entre estúdios.
- [Compartilhamento de eventos e como a colaboração funciona para os clientes](https://help.zenamu.com/pt-BR/articles/14040889-compartilhamento-de-eventos-e-como-a-colaboracao-funciona-para-os-clientes.md): Como compartilhar aulas, cursos e eventos com um estúdio parceiro, e o que os clientes veem ao fazer uma reserva.
- [Estatísticas de colaboração](https://help.zenamu.com/pt-BR/articles/14040893-estatisticas-de-colaboracao.md): Como visualizar as estatísticas de reservas e receitas dos eventos compartilhados em colaborações entre estúdios.
- [Colaboração — perguntas frequentes](https://help.zenamu.com/pt-BR/articles/14040897-colaboracao-perguntas-frequentes.md): Respostas para dúvidas comuns sobre colaborações entre estúdios no Zenamu.

### Aula online

- [Como Criar uma Aula Online](https://help.zenamu.com/pt-BR/articles/10031493-como-criar-uma-aula-online.md)

### Notificações automáticas por e-mail

- [Notificações automáticas por e-mail no Zenamu](https://help.zenamu.com/pt-BR/articles/10022387-notificacoes-automaticas-por-e-mail-no-zenamu.md)
- [Notificações sobre novos pedidos de vales-presente](https://help.zenamu.com/pt-BR/articles/13927110-notificacoes-sobre-novos-pedidos-de-vales-presente.md)

### Suporte de marketing

- [Compartilhe seu evento](https://help.zenamu.com/pt-BR/articles/12311627-compartilhe-seu-evento.md): Compartilhe diretamente no Facebook.com, WhatsApp, e-mail ou simplesmente copie o link público do seu evento.
- [Criar vale-presente](https://help.zenamu.com/pt-BR/articles/12898373-criar-vale-presente.md)

### Aluguel de espaço do estúdio

- [Como oferecer seu espaço para aluguel](https://help.zenamu.com/pt-BR/articles/15917123-como-oferecer-seu-espaco-para-aluguel.md): Crie um anúncio de aluguel para uma sala, defina o preço e a disponibilidade e publique-o para outros instrutores.
- [Políticas de cancelamento para aluguéis](https://help.zenamu.com/pt-BR/articles/15917127-politicas-de-cancelamento-para-alugueis.md): Quanto um locatário recebe de volta ao cancelar: três níveis prontos de política de cancelamento, além de regras personalizadas.
- [Aprovar solicitações de aluguel](https://help.zenamu.com/pt-BR/articles/15917128-aprovar-solicitacoes-de-aluguel.md): Como uma solicitação de aluguel chega até você, quanto tempo você tem para decidir e o que acontece se você não responder a tempo.
- [Pagamentos e reembolsos de aluguel](https://help.zenamu.com/pt-BR/articles/15917131-pagamentos-e-reembolsos-de-aluguel.md): Como os locatários pagam por um aluguel, quando e como o dinheiro volta e onde os locatários encontram as suas reservas.
- [Planos e taxas do aluguel](https://help.zenamu.com/pt-BR/articles/15917133-planos-e-taxas-do-aluguel.md): Qual plano libera o aluguel de espaço, quais taxas se aplicam e o que acontece se você mudar para um plano inferior.
- [Conflitos de horário e limitações](https://help.zenamu.com/pt-BR/articles/15917135-conflitos-de-horario-e-limitacoes.md): O que o Zenamu verifica para que os aluguéis não choquem com o seu horário, onde as verificações têm limites e o que os clientes veem.

### Planos \(assinaturas\)

- [Como fazer upgrade do plano?](https://help.zenamu.com/pt-BR/articles/10006873-como-fazer-upgrade-do-plano.md)
- [Como mudar para um plano inferior?](https://help.zenamu.com/pt-BR/articles/10019398-como-mudar-para-um-plano-inferior.md)
- [Qual plano escolher?](https://help.zenamu.com/pt-BR/articles/10019399-qual-plano-escolher.md)
- [O que conta como 1 pedido?](https://help.zenamu.com/pt-BR/articles/10019400-o-que-conta-como-1-pedido.md)
- [O que acontece quando o meu período de teste expira?](https://help.zenamu.com/pt-BR/articles/10019402-o-que-acontece-quando-o-meu-periodo-de-teste-expira.md)
- [Como voltar para a versão gratuita?](https://help.zenamu.com/pt-BR/articles/10250475-como-voltar-para-a-versao-gratuita.md)
- [Agendamento de Aulas Grátis](https://help.zenamu.com/pt-BR/articles/10031519-agendamento-de-aulas-gratis.md)
- [Como contratar um plano?](https://help.zenamu.com/pt-BR/articles/10380219-como-contratar-um-plano.md)
- [Onde encontro a fatura do sistema de reservas Zenamu?](https://help.zenamu.com/pt-BR/articles/10082935-onde-encontro-a-fatura-do-sistema-de-reservas-zenamu.md)
- [O que acontece se eu ultrapassar o limite de pedidos do meu plano?](https://help.zenamu.com/pt-BR/articles/10535391-o-que-acontece-se-eu-ultrapassar-o-limite-de-pedidos-do-meu-plano.md)
- [Como cancelar a assinatura?](https://help.zenamu.com/pt-BR/articles/11502009-como-cancelar-a-assinatura.md)
- [Onde posso baixar minha fatura de assinatura do Zenamu?](https://help.zenamu.com/pt-BR/articles/10383057-onde-posso-baixar-minha-fatura-de-assinatura-do-zenamu.md)
- [Planos de assinatura e faturamento — solução de problemas](https://help.zenamu.com/pt-BR/articles/13915602-planos-de-assinatura-e-faturamento-solucao-de-problemas.md)
- [Como alterar o cartão de pagamento da assinatura Zenamu](https://help.zenamu.com/pt-BR/articles/13925920-como-alterar-o-cartao-de-pagamento-da-assinatura-zenamu.md)
- [Como alternar entre assinatura mensal e anual \(e vice-versa\)](https://help.zenamu.com/pt-BR/articles/13925970-como-alternar-entre-assinatura-mensal-e-anual-e-vice-versa.md)
- [Como funciona a cobrança da assinatura — períodos de faturamento e alterações de plano](https://help.zenamu.com/pt-BR/articles/13926658-como-funciona-a-cobranca-da-assinatura-periodos-de-faturamento-e-alteracoes-de-plano.md)
- [Assinatura sem IVA para empresas da UE \(cobrança reversa\)](https://help.zenamu.com/pt-BR/articles/13926660-assinatura-sem-iva-para-empresas-da-ue-cobranca-reversa.md)

### Perguntas e respostas frequentes

- [Como ter duas contas separadas \(estúdio/freelancer\)](https://help.zenamu.com/pt-BR/articles/11388504-como-ter-duas-contas-separadas-estudio-freelancer.md): Como gerenciar cada conta com sua própria agenda?
- [Como migrar do sistema de reservas anterior e importar clientes e suas contas](https://help.zenamu.com/pt-BR/articles/10031589-como-migrar-do-sistema-de-reservas-anterior-e-importar-clientes-e-suas-contas.md)
- [Como posso dividir o pagamento de um evento em sinal e restante?](https://help.zenamu.com/pt-BR/articles/10031597-como-posso-dividir-o-pagamento-de-um-evento-em-sinal-e-restante.md)
- [Por que não estou recebendo e-mails do sistema de reservas do Zenamu?](https://help.zenamu.com/pt-BR/articles/10031617-por-que-nao-estou-recebendo-e-mails-do-sistema-de-reservas-do-zenamu.md)
- [Configurei os pagamentos com Stripe, mas minhas aulas/cursos/eventos não podem ser pagos com cartão, por quê?](https://help.zenamu.com/pt-BR/articles/10031672-configurei-os-pagamentos-com-stripe-mas-minhas-aulas-cursos-eventos-nao-podem-ser-pagos-com-cartao-por-que.md)
- [Passei a ser contribuinte de IVA \(somente para a UE\)](https://help.zenamu.com/pt-BR/articles/10311518-passei-a-ser-contribuinte-de-iva-somente-para-a-ue.md)
- [Como criar um código promocional?](https://help.zenamu.com/pt-BR/articles/10432264-como-criar-um-codigo-promocional.md)
- [Quais gateways de pagamento o Zenamu suporta?](https://help.zenamu.com/pt-BR/articles/10078722-quais-gateways-de-pagamento-o-zenamu-suporta.md)
- [Como gerenciar um cliente que não possui registro no Zenamu?](https://help.zenamu.com/pt-BR/articles/10025973-como-gerenciar-um-cliente-que-nao-possui-registro-no-zenamu.md)
- [Como configurar "Primeira aula gratuita"?](https://help.zenamu.com/pt-BR/articles/10528756-como-configurar-primeira-aula-gratuita.md)
- [Como adicionar mais participantes após o início da aula?](https://help.zenamu.com/pt-BR/articles/10016877-como-adicionar-mais-participantes-apos-o-inicio-da-aula.md)
- [Como alterar o preço de uma aula para um único cliente?](https://help.zenamu.com/pt-BR/articles/10026015-como-alterar-o-preco-de-uma-aula-para-um-unico-cliente.md)
- [Como devo preencher os dados de faturamento se sou pessoa física com CPF/CNPJ mas não contribuinte de IVA?](https://help.zenamu.com/pt-BR/articles/11000381-como-devo-preencher-os-dados-de-faturamento-se-sou-pessoa-fisica-com-cpf-cnpj-mas-nao-contribuinte-de-iva.md)
- [Como alterar o administrador da conta do estúdio/freelancer](https://help.zenamu.com/pt-BR/articles/11130988-como-alterar-o-administrador-da-conta-do-estudio-freelancer.md): Como transferir ou compartilhar o acesso administrativo à sua conta Zenamu
- [Como cancelar a participação de um cliente em um curso já realizado?](https://help.zenamu.com/pt-BR/articles/11196540-como-cancelar-a-participacao-de-um-cliente-em-um-curso-ja-realizado.md): O curso já aconteceu, mas quero cancelar totalmente a participação de um cliente.
- [Como verificar se a lista de espera está funcionando](https://help.zenamu.com/pt-BR/articles/11761429-como-verificar-se-a-lista-de-espera-esta-funcionando.md): Processo passo a passo de como funciona o recurso de lista de espera
- [Como adicionar informações ao meu instrutor](https://help.zenamu.com/pt-BR/articles/11768038-como-adicionar-informacoes-ao-meu-instrutor.md)
- [Como vejo os participantes da lista de espera de uma sessão passada?](https://help.zenamu.com/pt-BR/articles/11963005-como-vejo-os-participantes-da-lista-de-espera-de-uma-sessao-passada.md)
- [Como marcar o aluguel do espaço do estúdio?](https://help.zenamu.com/pt-BR/articles/12353139-como-marcar-o-aluguel-do-espaco-do-estudio.md)
- [Onde encontrar estatísticas de pagamento de cada instrutor?](https://help.zenamu.com/pt-BR/articles/12385607-onde-encontrar-estatisticas-de-pagamento-de-cada-instrutor.md)
- [Meu cartão expirou e tenho um pagamento em aberto — o que devo fazer?](https://help.zenamu.com/pt-BR/articles/12595168-meu-cartao-expirou-e-tenho-um-pagamento-em-aberto-o-que-devo-fazer.md): Você pode tentar o pagamento novamente com outro cartão no detalhe do pagamento.
- [Expiração e prorrogação de créditos/entradas](https://help.zenamu.com/pt-BR/articles/12646087-expiracao-e-prorrogacao-de-creditos-entradas.md)
- [Defini o preço por sessão para o curso, mas não aparece.](https://help.zenamu.com/pt-BR/articles/12665551-defini-o-preco-por-sessao-para-o-curso-mas-nao-aparece.md)
- [Se alguém usar um código de desconto para comprar uma assinatura recorrente, o Zenamu cobrará o valor original \(sem desconto\) no segundo mês?](https://help.zenamu.com/pt-BR/articles/12889449-se-alguem-usar-um-codigo-de-desconto-para-comprar-uma-assinatura-recorrente-o-zenamu-cobrara-o-valor-original-sem-desconto-no-segundo-mes.md): O código de desconto será aplicado uma vez ou a assinatura recorrente continuará com a taxa com desconto \(baseada no código de desconto usado para comprá-la\).
- [Como resgatar um vale pelo painel de administração](https://help.zenamu.com/pt-BR/articles/13142086-como-resgatar-um-vale-pelo-painel-de-administracao.md): Se um cliente trouxer um vale impresso, você pode resgatar \(atribuir\) diretamente pelo lado administrativo.
- [Qual idioma é usado para as faturas e recibos?](https://help.zenamu.com/pt-BR/articles/13209294-qual-idioma-e-usado-para-as-faturas-e-recibos.md): Configurações de idioma para faturas de clientes e faturas da sua assinatura
- [Como enviar uma mensagem em massa para todos os participantes](https://help.zenamu.com/pt-BR/articles/13375624-como-enviar-uma-mensagem-em-massa-para-todos-os-participantes.md)
- [Planos recorrentes: pagamentos](https://help.zenamu.com/pt-BR/articles/13644944-planos-recorrentes-pagamentos.md): Sim — o Zenamu agora oferece planos recorrentes que cobram o cartão dos seus clientes automaticamente todo mês, trimestre ou ano. Como funcionam e em que se diferenciam dos planos únicos.
- [A interface de reserva muda de idioma automaticamente com base no navegador?](https://help.zenamu.com/pt-BR/articles/13670945-a-interface-de-reserva-muda-de-idioma-automaticamente-com-base-no-navegador.md): O Zenamu tem suporte a inglês? Como lidar com descrições de aulas em dois idiomas?
- [Quando os clientes assinam a declaração do participante?](https://help.zenamu.com/pt-BR/articles/13700685-quando-os-clientes-assinam-a-declaracao-do-participante.md): Como e quando a declaração do participante é apresentada aos clientes durante o processo de reserva
- [Por que não vejo os comprovantes e como ativá-los](https://help.zenamu.com/pt-BR/articles/13915531-por-que-nao-vejo-os-comprovantes-e-como-ativa-los.md)
- [Aula vs. curso vs. evento vs. atendimento: qual a diferença](https://help.zenamu.com/pt-BR/articles/13915548-aula-vs-curso-vs-evento-vs-atendimento-qual-a-diferenca.md)
- [Etiquetas vs. notas no perfil do cliente: quando usar cada uma](https://help.zenamu.com/pt-BR/articles/13915564-etiquetas-vs-notas-no-perfil-do-cliente-quando-usar-cada-uma.md)
- [Cursos: aula avulsa vs. curso recorrente — como escolher o tipo certo](https://help.zenamu.com/pt-BR/articles/13915580-cursos-aula-avulsa-vs-curso-recorrente-como-escolher-o-tipo-certo.md)
- [Clientes: perfis duplicados — como resolver sem perder dados](https://help.zenamu.com/pt-BR/articles/13915584-clientes-perfis-duplicados-como-resolver-sem-perder-dados.md)
- [Código promocional não funciona: diagnóstico passo a passo](https://help.zenamu.com/pt-BR/articles/13917976-codigo-promocional-nao-funciona-diagnostico-passo-a-passo.md)
- [Pedido aguardando reembolso, mas o pagamento já foi enviado](https://help.zenamu.com/pt-BR/articles/13920236-pedido-aguardando-reembolso-mas-o-pagamento-ja-foi-enviado.md)
- [Presença e pagamento: como marcar corretamente o status do participante](https://help.zenamu.com/pt-BR/articles/13924630-presenca-e-pagamento-como-marcar-corretamente-o-status-do-participante.md)
- [Por que as estatísticas de receita e os pedidos não coincidem](https://help.zenamu.com/pt-BR/articles/13925001-por-que-as-estatisticas-de-receita-e-os-pedidos-nao-coincidem.md)
- [Design do vale-presente — opções de personalização](https://help.zenamu.com/pt-BR/articles/13926774-design-do-vale-presente-opcoes-de-personalizacao.md)
- [Eventos e cursos sem reserva online \(apenas informativo\)](https://help.zenamu.com/pt-BR/articles/13927079-eventos-e-cursos-sem-reserva-online-apenas-informativo.md)
- [Excluir cliente do estúdio vs. excluir conta do cliente](https://help.zenamu.com/pt-BR/articles/13927087-excluir-cliente-do-estudio-vs-excluir-conta-do-cliente.md)
- [Cursos e eventos de vários dias \(ex.: sábado + domingo como um bloco\)](https://help.zenamu.com/pt-BR/articles/13927102-cursos-e-eventos-de-varios-dias-ex-sabado-domingo-como-um-bloco.md)
- [Por que não vejo a opção "pagar no local" para passes de entradas ou créditos?](https://help.zenamu.com/pt-BR/articles/14817468-por-que-nao-vejo-a-opcao-pagar-no-local-para-passes-de-entradas-ou-creditos.md): Por que os clientes não podem pagar passes de entradas ou créditos no local?
- [Onde os clientes podem ver o meu horário de aulas?](https://help.zenamu.com/pt-BR/articles/14836879-onde-os-clientes-podem-ver-o-meu-horario-de-aulas.md): Como encontrar e compartilhar o seu horário público com os clientes

### Problemas conhecidos e suas soluções

- [Quero enviar uma mensagem aos clientes, tenho menos de 1500 caracteres, mas ainda assim não consigo enviá-la. O que fazer?](https://help.zenamu.com/pt-BR/articles/10021047-quero-enviar-uma-mensagem-aos-clientes-tenho-menos-de-1500-caracteres-mas-ainda-assim-nao-consigo-envia-la-o-que-fazer.md)
- [Problema ao fazer login \(CAPTCHA\)](https://help.zenamu.com/pt-BR/articles/10123851-problema-ao-fazer-login-captcha.md)
- [Solução rápida: a aula está lotada, mas apareceu uma reserva extra](https://help.zenamu.com/pt-BR/articles/13915590-solucao-rapida-a-aula-esta-lotada-mas-apareceu-uma-reserva-extra.md)
- [Solicitação de atualização da página, aplicativo não funciona](https://help.zenamu.com/pt-BR/articles/13917746-solicitacao-de-atualizacao-da-pagina-aplicativo-nao-funciona.md)
- [Integração de newsletter: reconexão e atualização de acessos](https://help.zenamu.com/pt-BR/articles/13919759-integracao-de-newsletter-reconexao-e-atualizacao-de-acessos.md)
- [Cancelamento automático de aula quando a capacidade mínima não é atingida](https://help.zenamu.com/pt-BR/articles/13926520-cancelamento-automatico-de-aula-quando-a-capacidade-minima-nao-e-atingida.md)
- [Vários instrutores para um curso ou aula](https://help.zenamu.com/pt-BR/articles/13926524-varios-instrutores-para-um-curso-ou-aula.md)
- [Por que o plugin ou calendário não aparece no meu site](https://help.zenamu.com/pt-BR/articles/13926527-por-que-o-plugin-ou-calendario-nao-aparece-no-meu-site.md)

### Integrações \(plugins\)

- [Como integrar o horário de aulas no meu site](https://help.zenamu.com/pt-BR/articles/10031563-como-integrar-o-horario-de-aulas-no-meu-site.md)
- [Como integrar a lista de eventos no meu site](https://help.zenamu.com/pt-BR/articles/10031569-como-integrar-a-lista-de-eventos-no-meu-site.md)
- [Como integrar a lista de cursos no meu site](https://help.zenamu.com/pt-BR/articles/10031736-como-integrar-a-lista-de-cursos-no-meu-site.md)
- [Como integrar o horário no seu site Webnode](https://help.zenamu.com/pt-BR/articles/10031751-como-integrar-o-horario-no-seu-site-webnode.md)
- [Como integrar o horário no seu site WordPress](https://help.zenamu.com/pt-BR/articles/10031792-como-integrar-o-horario-no-seu-site-wordpress.md)
- [Como integrar o horário no seu site Wix](https://help.zenamu.com/pt-BR/articles/10031813-como-integrar-o-horario-no-seu-site-wix.md)
- [Como integrar o horário no seu site via JavaScript](https://help.zenamu.com/pt-BR/articles/10032201-como-integrar-o-horario-no-seu-site-via-javascript.md)
- [Idioma em que os plugins são exibidos](https://help.zenamu.com/pt-BR/articles/10031677-idioma-em-que-os-plugins-sao-exibidos.md)
- [Como adicionar um plugin com atributos pré-filtrados](https://help.zenamu.com/pt-BR/articles/12716564-como-adicionar-um-plugin-com-atributos-pre-filtrados.md): Você pode exibir diferentes partes do seu cronograma \(aulas, cursos, eventos\) em páginas separadas do seu site usando plugins Zenamu — cada um mostrando apenas o que você quer que seus visitantes v...
- [Plugins Zenamu](https://help.zenamu.com/pt-BR/articles/13140949-plugins-zenamu.md): Plugins incorporáveis para seu site

### Integração com o Google Agenda

- [Como integrar suas aulas do Zenamu no Google Calendar?](https://help.zenamu.com/pt-BR/articles/10031510-como-integrar-suas-aulas-do-zenamu-no-google-calendar.md)

### Aplicativo móvel

- [Aplicativo móvel](https://help.zenamu.com/pt-BR/articles/10366492-aplicativo-movel.md)

### Vídeos e playlists

- [O que é a biblioteca de vídeos e como ativá-la](https://help.zenamu.com/pt-BR/articles/15500755-o-que-e-a-biblioteca-de-videos-e-como-ativa-la.md): Uma visão geral da biblioteca de vídeos no Zenamu: para que serve, como ativá-la e do que você precisa para começar.
- [Como adicionar um vídeo do Vimeo ou do YouTube](https://help.zenamu.com/pt-BR/articles/15500764-como-adicionar-um-video-do-vimeo-ou-do-youtube.md): Como adicionar um vídeo ao Zenamu com um link do Vimeo ou do YouTube, preencher os detalhes dele e configurá-lo para que ninguém possa usá-lo de forma indevida.
- [Playlists e organização dos seus vídeos](https://help.zenamu.com/pt-BR/articles/15500766-playlists-e-organizacao-dos-seus-videos.md): Como agrupar vídeos em playlists no Zenamu, organizá-los e usar as playlists tanto para o acesso por plano quanto para as vendas avulsas.
- [Acesso a vídeos por plano](https://help.zenamu.com/pt-BR/articles/15500767-acesso-a-videos-por-plano.md): Como dar aos membros acesso a vídeos no Zenamu: como configurar o acesso em uma playlist e as regras de quando o acesso vale e quando não vale.
- [Venda de vídeos e playlists individuais](https://help.zenamu.com/pt-BR/articles/15500768-venda-de-videos-e-playlists-individuais.md): Como vender vídeos e playlists no Zenamu como compra avulsa: preço, validade, métodos de pagamento, códigos de desconto, comprovantes e gestão do acesso.
- [Como os clientes veem e compram seus vídeos](https://help.zenamu.com/pt-BR/articles/15500770-como-os-clientes-veem-e-compram-seus-videos.md): A visão do cliente sobre a biblioteca de vídeos: onde ele encontra a biblioteca, como retoma de onde parou e como compra o acesso.
- [Estatísticas de vídeos](https://help.zenamu.com/pt-BR/articles/15500775-estatisticas-de-videos.md): Como ler as estatísticas de visualização da biblioteca de vídeos no Zenamu.

### Termos de uso

- [Termos e Condições Gerais](https://help.zenamu.com/pt-BR/articles/10031687-termos-e-condicoes-gerais.md)
- [Política de Privacidade da Plataforma Zenamu](https://help.zenamu.com/pt-BR/articles/10031694-politica-de-privacidade-da-plataforma-zenamu.md)
- [Acordo de Processamento de Dados](https://help.zenamu.com/pt-BR/articles/10031704-acordo-de-processamento-de-dados.md)
- [Lista de Subcontratados](https://help.zenamu.com/pt-BR/articles/10031719-lista-de-subcontratados.md)

## Čeština

### Můj účet a první kroky v systému

- [Jak správně přejít z jiného rezervačního systému na Zenamu](https://help.zenamu.com/cs/articles/10007825-jak-spravne-prejit-z-jineho-rezervacniho-systemu-na-zenamu.md)
- [Jak si změním osobní e-mail nebo nahraju fotografii?](https://help.zenamu.com/cs/articles/10045969-jak-si-zmenim-osobni-e-mail-nebo-nahraju-fotografii.md)
- [Jak si smazat účet](https://help.zenamu.com/cs/articles/13481459-jak-si-smazat-ucet.md)
- [Jak si přidat další místo pro vedení vašich lekcí?](https://help.zenamu.com/cs/articles/11503852-jak-si-pridat-dalsi-misto-pro-vedeni-vasich-lekci.md)
- [Kde změním své fakturační údaje?](https://help.zenamu.com/cs/articles/11579618-kde-zmenim-sve-fakturacni-udaje.md)
- [Kde změnit barvu rezervačního tlačítka](https://help.zenamu.com/cs/articles/12732908-kde-zmenit-barvu-rezervacniho-tlacitka.md)
- [Social logins & sign-ups \(Facebook / Google\)](https://help.zenamu.com/cs/articles/12840169-social-logins-sign-ups-facebook-google.md)
- [Problémy s přihlášením a obnovení hesla](https://help.zenamu.com/cs/articles/13915597-problemy-s-prihlasenim-a-obnoveni-hesla.md)
- [API](https://help.zenamu.com/cs/articles/12780993-api.md): Kde získám přístup k API?
- [Branding](https://help.zenamu.com/cs/articles/13141457-branding.md): Vlastní barevné schéma a odstranění loga Zenamu
- [Oznámení pro klienty: jak vytvořit, upravit a zobrazit na veřejném rozvrhu](https://help.zenamu.com/cs/articles/13921668-oznameni-pro-klienty-jak-vytvorit-upravit-a-zobrazit-na-verejnem-rozvrhu.md)
- [Jak změnit název nebo URL studia](https://help.zenamu.com/cs/articles/13926769-jak-zmenit-nazev-nebo-url-studia.md)
- [Veřejný rozvrh — odkaz, QR kód a doména](https://help.zenamu.com/cs/articles/14033336-verejny-rozvrh-odkaz-qr-kod-a-domena.md): Kde najdete URL vašeho veřejného rozvrhu, jak ji zkopírovat, vygenerovat QR kód a změnit doménu studia

### Rezervace a přihlašování na lekce a kurzy

- [Jak mohu skrýt kapacitu lekce nebo kurzu?](https://help.zenamu.com/cs/articles/11426931-jak-mohu-skryt-kapacitu-lekce-nebo-kurzu.md): Zabraňte klientům ve zobrazení, kolik míst je obsazeno nebo volných.
- [Jak nastavit, kolik míst může klient objednat v rámci jedné rezervace?](https://help.zenamu.com/cs/articles/10016869-jak-nastavit-kolik-mist-muze-klient-objednat-v-ramci-jedne-rezervace.md)
- [Vlastní formuláře v rezervačním formuláři](https://help.zenamu.com/cs/articles/10496379-vlastni-formulare-v-rezervacnim-formulari.md): Rozšíření rezervačních formulářů
- [Náhradníci](https://help.zenamu.com/cs/articles/11628592-nahradnici.md)
- [Klienti: náhrady — přidání, úpravy a odebrání](https://help.zenamu.com/cs/articles/13917983-klienti-nahrady-pridani-upravy-a-odebrani.md)
- [Jak uplatnit náhradu z administrace](https://help.zenamu.com/cs/articles/10021108-jak-uplatnit-nahradu-z-administrace.md)
- [Neomluvené absence](https://help.zenamu.com/cs/articles/10031538-neomluvene-absence.md)
- [Chci, aby všichni mí klienti byli před rezervací u mě registrovaní, jak na to?](https://help.zenamu.com/cs/articles/10026003-chci-aby-vsichni-mi-klienti-byli-pred-rezervaci-u-me-registrovani-jak-na-to.md)
- [Přihlášený a nepřihlášený klient při rezervaci – co se liší](https://help.zenamu.com/cs/articles/13915552-prihlaseny-a-neprihlaseny-klient-pri-rezervaci-co-se-lisi.md)
- [Dětské lekce a dětské rezervace](https://help.zenamu.com/cs/articles/12569996-detske-lekce-a-detske-rezervace.md)
- [Viditelnost zrušených termínů ve veřejném rozvrhu](https://help.zenamu.com/cs/articles/13925515-viditelnost-zrusenych-terminu-ve-verejnem-rozvrhu.md)
- [Prohlášení účastníka v praxi: šablony, verze, podpis a výjimka](https://help.zenamu.com/cs/articles/13915496-prohlaseni-ucastnika-v-praxi-sablony-verze-podpis-a-vyjimka.md)
- [Jak skrýt lekci, kurz nebo workshop z veřejného rozvrhu](https://help.zenamu.com/cs/articles/13925092-jak-skryt-lekci-kurz-nebo-workshop-z-verejneho-rozvrhu.md)
- [Opakující se lekce s nestandardním intervalem \(např. každé 2 týdny, 1x měsíčně\)](https://help.zenamu.com/cs/articles/13926764-opakujici-se-lekce-s-nestandardnim-intervalem-napr-kazde-2-tydny-1x-mesicne.md)
- [Export účastníků](https://help.zenamu.com/cs/articles/14167765-export-ucastniku.md): Účastníky kurzů, jednotlivých termínů, akcí i lekcí můžete exportovat přímo z detailu dané události.

### Nápověda ke kurzům

- [Jak vytvořit kurz?](https://help.zenamu.com/cs/articles/10026714-jak-vytvorit-kurz.md)
- [Společná nastavení kurzů](https://help.zenamu.com/cs/articles/10026787-spolecna-nastaveni-kurzu.md)
- [Jak spravovat svůj kurz?](https://help.zenamu.com/cs/articles/10026989-jak-spravovat-svuj-kurz.md)
- [Náhrady \(kompenzace\)](https://help.zenamu.com/cs/articles/10031548-nahrady-kompenzace.md)
- [Jak přidat nový termín k probíhajícímu kurzu](https://help.zenamu.com/cs/articles/12818578-jak-pridat-novy-termin-k-probihajicimu-kurzu.md)
- [Jak se vypočítá celková cena za již započatý kurz?](https://help.zenamu.com/cs/articles/10003702-jak-se-vypocita-celkova-cena-za-jiz-zapocaty-kurz.md)
- [Nastavení storno podmínek a náhrad](https://help.zenamu.com/cs/articles/10479519-nastaveni-storno-podminek-a-nahrad.md)
- [Kurzy: jak ukončit kurz předčasně a správně informovat účastníky](https://help.zenamu.com/cs/articles/13915669-kurzy-jak-ukoncit-kurz-predcasne-a-spravne-informovat-ucastniky.md)
- [Kurzy: výměna lektora u běžícího kurzu — jak na to bez zmatků](https://help.zenamu.com/cs/articles/13920327-kurzy-vymena-lektora-u-beziciho-kurzu-jak-na-to-bez-zmatku.md)
- [Kurzy: jak přesunout termín v běžícím kurzu](https://help.zenamu.com/cs/articles/13924624-kurzy-jak-presunout-termin-v-bezicim-kurzu.md)
- [Kurzy: jak převést klienta mezi dvěma kurzy](https://help.zenamu.com/cs/articles/13924626-kurzy-jak-prevest-klienta-mezi-dvema-kurzy.md)

### Individuální termíny

- [Úvod do individuálních termínů \(Appointments\)](https://help.zenamu.com/cs/articles/13823904-uvod-do-individualnich-terminu-appointments.md)
- [Jak vytvořit a nastavit službu](https://help.zenamu.com/cs/articles/13823910-jak-vytvorit-a-nastavit-sluzbu.md)
- [Správa odborníků a přiřazení ke službám](https://help.zenamu.com/cs/articles/13823914-sprava-odborniku-a-prirazeni-ke-sluzbam.md)
- [Nastavení dostupnosti odborníků](https://help.zenamu.com/cs/articles/13823917-nastaveni-dostupnosti-odborniku.md)
- [Individuální termíny: konflikty dostupnosti a nedostupných dnů](https://help.zenamu.com/cs/articles/13915501-individualni-terminy-konflikty-dostupnosti-a-nedostupnych-dnu.md)
- [Správa rezervací](https://help.zenamu.com/cs/articles/13823920-sprava-rezervaci.md)
- [Individuální termíny: rezervace čekající na potvrzení — schválení, odmítnutí a automatické zrušení](https://help.zenamu.com/cs/articles/13920094-individualni-terminy-rezervace-cekajici-na-potvrzeni-schvaleni-odmitnuti-a-automaticke-zruseni.md)
- [Platby a storno podmínky](https://help.zenamu.com/cs/articles/13823922-platby-a-storno-podminky.md)
- [E-mailové notifikace pro individuální termíny](https://help.zenamu.com/cs/articles/13823923-e-mailove-notifikace-pro-individualni-terminy.md)
- [Veřejná rezervační stránka](https://help.zenamu.com/cs/articles/13823926-verejna-rezervacni-stranka.md)
- [Jak poslat vlastní zprávu klientovi z rezervace \(Individuální termíny\)](https://help.zenamu.com/cs/articles/13915505-jak-poslat-vlastni-zpravu-klientovi-z-rezervace-individualni-terminy.md)
- [Sledování obsazeného termínu a notifikace o uvolnění](https://help.zenamu.com/cs/articles/13915509-sledovani-obsazeneho-terminu-a-notifikace-o-uvolneni.md)
- [Individuální termíny: role a oprávnění v detailu rezervace](https://help.zenamu.com/cs/articles/13919820-individualni-terminy-role-a-opravneni-v-detailu-rezervace.md)
- [Individuální termíny: detail rezervace krok za krokem](https://help.zenamu.com/cs/articles/13919907-individualni-terminy-detail-rezervace-krok-za-krokem.md)

### Pro vaše klienty

- [Jak zrušit rezervaci?](https://help.zenamu.com/cs/articles/10006863-jak-zrusit-rezervaci.md)
- [Jak si rezervovat místo na lekci?](https://help.zenamu.com/cs/articles/10006936-jak-si-rezervovat-misto-na-lekci.md)
- [Jak si vytvořit účet v rezervačním systému Zenamu?](https://help.zenamu.com/cs/articles/10011640-jak-si-vytvorit-ucet-v-rezervacnim-systemu-zenamu.md)
- [Jak zakoupit a uplatnit dárkový poukaz](https://help.zenamu.com/cs/articles/10509225-jak-zakoupit-a-uplatnit-darkovy-poukaz.md)

### Storno podmínky

- [Storno podmínky pro rušení rezervací](https://help.zenamu.com/cs/articles/10022102-storno-podminky-pro-ruseni-rezervaci.md)

### Oprávnění lektorů studia

- [Oprávnění lektorů studia](https://help.zenamu.com/cs/articles/10022111-opravneni-lektoru-studia.md)
- [Jak skrýt lektora z veřejné stránky](https://help.zenamu.com/cs/articles/13724559-jak-skryt-lektora-z-verejne-stranky.md): Skrýt lektora, odstranit lektora z webu, neviditelný profil lektora, lektor workshopu neviditelný
- [Role a oprávnění v administraci: kdo může co](https://help.zenamu.com/cs/articles/13915543-role-a-opravneni-v-administraci-kdo-muze-co.md)
- [Nastavení: role u zaměstnanců – bezpečná delegace oprávnění](https://help.zenamu.com/cs/articles/13915575-nastaveni-role-u-zamestnancu-bezpecna-delegace-opravneni.md)
- [Jak nastavit správce studia a převést vlastnictví účtu](https://help.zenamu.com/cs/articles/13926219-jak-nastavit-spravce-studia-a-prevest-vlastnictvi-uctu.md)

### Objednávky

- [Správa objednávek v administraci: kompletní průvodce akcemi](https://help.zenamu.com/cs/articles/13915512-sprava-objednavek-v-administraci-kompletni-pruvodce-akcemi.md)
- [Jak funguje vrácení plateb a stavy objednávek](https://help.zenamu.com/cs/articles/13915483-jak-funguje-vraceni-plateb-a-stavy-objednavek.md)
- [Export objednávek](https://help.zenamu.com/cs/articles/10355629-export-objednavek.md): Jak exportovat objednávky pro účetnictví
- [Jednoduché účtenky v rezervačním systému Zenamu](https://help.zenamu.com/cs/articles/10031533-jednoduche-uctenky-v-rezervacnim-systemu-zenamu.md)
- [Doklad o zaplacení vs storno doklad: kdy co stáhnout](https://help.zenamu.com/cs/articles/13919983-doklad-o-zaplaceni-vs-storno-doklad-kdy-co-stahnout.md)
- [Jak přidám fakturační údaje ke klientům?](https://help.zenamu.com/cs/articles/10429303-jak-pridam-fakturacni-udaje-ke-klientum.md)
- [Výběr daně \(DPH\)](https://help.zenamu.com/cs/articles/13719223-vyber-dane-dph.md)
- [Jak změnit částku a DPH u konkrétní objednávky](https://help.zenamu.com/cs/articles/13915515-jak-zmenit-castku-a-dph-u-konkretni-objednavky.md)
- [Daňové nastavení: co zkontrolovat po změně sazby daně](https://help.zenamu.com/cs/articles/13921364-danove-nastaveni-co-zkontrolovat-po-zmene-sazby-dane.md)
- [Fakturační údaje klientů — kompletní průvodce](https://help.zenamu.com/cs/articles/14136627-fakturacni-udaje-klientu-kompletni-pruvodce.md): Jak funguje automatické vyžadování, self-service pro klienty a admin bypass
- [Účtenka vs faktura](https://help.zenamu.com/cs/articles/14136645-uctenka-vs-faktura.md): Jak si vybrat typ dokladu
- [Export dokladů pro účetnictví \(Pohoda/ISDOC\)](https://help.zenamu.com/cs/articles/15156752-export-dokladu-pro-ucetnictvi-pohoda-isdoc.md)

### Platby

- [Nastavení: platební metody — přidání, úpravy a odebrání](https://help.zenamu.com/cs/articles/13919755-nastaveni-platebni-metody-pridani-upravy-a-odebrani.md)
- [Platba bankovním převodem a jak si ji nastavit](https://help.zenamu.com/cs/articles/10021138-platba-bankovnim-prevodem-a-jak-si-ji-nastavit.md)
- [Automatické párování plateb bankovním převodem](https://help.zenamu.com/cs/articles/13192185-automaticke-parovani-plateb-bankovnim-prevodem.md)
- [Automatické párování plateb: řešení problémů a chybové stavy](https://help.zenamu.com/cs/articles/13915521-automaticke-parovani-plateb-reseni-problemu-a-chybove-stavy.md)
- [Jak přidat možnost rezervovat přes Multisportku nebo jiné benefit karty?](https://help.zenamu.com/cs/articles/10010292-jak-pridat-moznost-rezervovat-pres-multisportku-nebo-jine-benefit-karty.md): Jak nastavit zvýhodněnou cenu pro platby benefitními kartami
- [Nastavení plateb na místě](https://help.zenamu.com/cs/articles/15645680-nastaveni-plateb-na-miste.md)

### Kredity & vstupy

- [Kreditové a vstupové permanentky](https://help.zenamu.com/cs/articles/10027619-kreditove-a-vstupove-permanentky.md)
- [Kreditový systém](https://help.zenamu.com/cs/articles/10027690-kreditovy-system.md)
- [Vstupové permanentky \(někdy též jen permanentky\)](https://help.zenamu.com/cs/articles/10028060-vstupove-permanentky-nekdy-tez-jen-permanentky.md)
- [Jak přidat kredity za libovolnou cenu?](https://help.zenamu.com/cs/articles/11511177-jak-pridat-kredity-za-libovolnou-cenu.md)
- [Jak přidat permanentku klientovi z administrace?](https://help.zenamu.com/cs/articles/12147302-jak-pridat-permanentku-klientovi-z-administrace.md): Jak na přidání nebo odebrání libovolného počtu vstupů za libovolnou cenu nebo i zadarmo
- [Jak přidat klientům kredity, permanentky nebo „náhradní“ lekce](https://help.zenamu.com/cs/articles/10009967-jak-pridat-klientum-kredity-permanentky-nebo-nahradni-lekce.md): Přidat z administrace
- [Klienti: ruční korekce kreditů a vstupů – bezpečný postup](https://help.zenamu.com/cs/articles/13915568-klienti-rucni-korekce-kreditu-a-vstupu-bezpecny-postup.md)
- [Kategorie permanentek](https://help.zenamu.com/cs/articles/15956464-kategorie-permanentek.md): Rozdělte permanentky do samostatných kategorií a přesně určete, na které lekce je klienti využijí — třeba jen na reformer nebo na lekce konkrétního lektora.

### Členství

- [Členství – jak fungují limity rezervací](https://help.zenamu.com/cs/articles/13666939-clenstvi-jak-funguji-limity-rezervaci.md): Denní a týdenní limity se počítají podle kalendáře, měsíční limit podle období konkrétního členství.
- [Jak vytvořit různá členství, která mají různé ceny pro tu samou lekci?](https://help.zenamu.com/cs/articles/12121831-jak-vytvorit-ruzna-clenstvi-ktera-maji-ruzne-ceny-pro-tu-samou-lekci.md): Vytvoření více úrovní členství \(např. Gold, Silver, Platinum\) s vlastními cenovými pravidly nebo speciálními slevami pro různé akce.
- [Jak smazat členství](https://help.zenamu.com/cs/articles/12629488-jak-smazat-clenstvi.md): Členství můžete smazat až poté, co ho archivujete.
- [Omezení členství na vybrané lekce](https://help.zenamu.com/cs/articles/12109154-omezeni-clenstvi-na-vybrane-lekce.md): Jak vytvořit členství, která budou platná pouze pro konkrétní lekce.
- [Jak změnit pořadí členství ve veřejném zobrazení](https://help.zenamu.com/cs/articles/12629674-jak-zmenit-poradi-clenstvi-ve-verejnem-zobrazeni.md)

### Externí lektoři a partnerská studia \(spolupráce\)

- [Spolupráce mezi studii — přehled a nastavení](https://help.zenamu.com/cs/articles/14040883-spoluprace-mezi-studii-prehled-a-nastaveni.md): Jak propojit dvě studia v Zenamu, nastavit spolupráci a spravovat sdílení událostí mezi studii.
- [Sdílení událostí a jak spolupráce funguje pro klienty](https://help.zenamu.com/cs/articles/14040889-sdileni-udalosti-a-jak-spoluprace-funguje-pro-klienty.md): Jak sdílet lekce, kurzy a workshopy s partnerským studiem a co uvidí klienti při rezervaci.
- [Statistiky spolupráce](https://help.zenamu.com/cs/articles/14040893-statistiky-spoluprace.md): Jak zobrazit statistiky rezervací a tržeb u sdílených událostí ze spolupráce mezi studii.
- [Spolupráce — časté otázky](https://help.zenamu.com/cs/articles/14040897-spoluprace-caste-otazky.md): Odpovědi na nejčastější otázky o spolupráci mezi studii v Zenamu.

### Online lekce

- [Jak vytvořit online lekci?](https://help.zenamu.com/cs/articles/10031493-jak-vytvorit-online-lekci.md)

### Automatické e-mailové notifikace

- [Jaké automatické e-maily Zenamu posílá mně a mým klientům?](https://help.zenamu.com/cs/articles/10022387-jake-automaticke-e-maily-zenamu-posila-mne-a-mym-klientum.md)
- [Zasílání automatických SMS zpráv z rezervačního systému](https://help.zenamu.com/cs/articles/11809644-zasilani-automatickych-sms-zprav-z-rezervacniho-systemu.md)
- [Notifikace o nové objednávce dárkového poukazu](https://help.zenamu.com/cs/articles/13927110-notifikace-o-nove-objednavce-darkoveho-poukazu.md)

### Marketingová podpora

- [Sdílení události](https://help.zenamu.com/cs/articles/12311627-sdileni-udalosti.md): Sdílejte přímo na Facebook.com, WhatsApp, e-mail nebo jednoduše zkopírujte veřejný odkaz na vaši událost.
- [Jak vytvořit dárkový poukaz](https://help.zenamu.com/cs/articles/12898373-jak-vytvorit-darkovy-poukaz.md)

### Pronájem prostoru studia

- [Jak nabídnout prostor k pronájmu](https://help.zenamu.com/cs/articles/15917123-jak-nabidnout-prostor-k-pronajmu.md): Vytvořte nabídku pronájmu místnosti, nastavte cenu a dostupnost a zveřejněte ji pro další lektory.
- [Storno podmínky pronájmu](https://help.zenamu.com/cs/articles/15917127-storno-podminky-pronajmu.md): Kolik se nájemci vrátí při zrušení rezervace: tři připravené úrovně storno podmínek i vlastní pravidla.
- [Schvalování žádostí o pronájem](https://help.zenamu.com/cs/articles/15917128-schvalovani-zadosti-o-pronajem.md): Jak k vám žádost o pronájem dorazí, kolik máte času na rozhodnutí a co se stane, když nestihnete odpovědět.
- [Platby a vrácení peněz u pronájmu](https://help.zenamu.com/cs/articles/15917131-platby-a-vraceni-penez-u-pronajmu.md): Jak nájemce platí za pronájem, kdy a jak se peníze vracejí a kde nájemce své rezervace najde.
- [Tarify a poplatky u pronájmu](https://help.zenamu.com/cs/articles/15917133-tarify-a-poplatky-u-pronajmu.md): Který tarif pronájem prostoru zpřístupní, jaké poplatky se s ním pojí a co se stane při přechodu na nižší tarif.
- [Kolize v rozvrhu a omezení](https://help.zenamu.com/cs/articles/15917135-kolize-v-rozvrhu-a-omezeni.md): Co systém hlídá, aby se pronájmy nepřekrývaly s rozvrhem studia, kde má hlídání hranice a jak pronájmy vidí klienti.

### Tarify \(předplatné\)

- [Jak přejít na vyšší tarif?](https://help.zenamu.com/cs/articles/10006873-jak-prejit-na-vyssi-tarif.md)
- [Jak přejít na nižší tarif?](https://help.zenamu.com/cs/articles/10019398-jak-prejit-na-nizsi-tarif.md)
- [Pro jaký tarif se rozhodnout?](https://help.zenamu.com/cs/articles/10019399-pro-jaky-tarif-se-rozhodnout.md)
- [Co se počítá jako 1 objednávka?](https://help.zenamu.com/cs/articles/10019400-co-se-pocita-jako-1-objednavka.md)
- [Co se stane, když mi vyprší zkušební verze?](https://help.zenamu.com/cs/articles/10019402-co-se-stane-kdyz-mi-vyprsi-zkusebni-verze.md)
- [Jak se vrátit na verzi zdarma?](https://help.zenamu.com/cs/articles/10250475-jak-se-vratit-na-verzi-zdarma.md)
- [Rezervační systém zdarma](https://help.zenamu.com/cs/articles/10031519-rezervacni-system-zdarma.md)
- [Jak si objednat tarif?](https://help.zenamu.com/cs/articles/10380219-jak-si-objednat-tarif.md)
- [Kde najdu fakturu za rezervační systém?](https://help.zenamu.com/cs/articles/10082935-kde-najdu-fakturu-za-rezervacni-system.md)
- [Co se stane, když překročím limit objednávek svého tarifu?](https://help.zenamu.com/cs/articles/10535391-co-se-stane-kdyz-prekrocim-limit-objednavek-sveho-tarifu.md)
- [Jak zrušit předplatné?](https://help.zenamu.com/cs/articles/11502009-jak-zrusit-predplatne.md)
- [Kde si stáhnu fakturu za rezervační systém Zenamu?](https://help.zenamu.com/cs/articles/10383057-kde-si-stahnu-fakturu-za-rezervacni-system-zenamu.md)
- [Tarify a předplatné — řešení problémů](https://help.zenamu.com/cs/articles/13915602-tarify-a-predplatne-reseni-problemu.md)
- [Jak změnit platební kartu pro tarif Zenamu](https://help.zenamu.com/cs/articles/13925920-jak-zmenit-platebni-kartu-pro-tarif-zenamu.md)
- [Jak přejít z měsíčního tarifu na roční \(a naopak\)](https://help.zenamu.com/cs/articles/13925970-jak-prejit-z-mesicniho-tarifu-na-rocni-a-naopak.md)
- [Jak funguje platba za tarif — zúčtovací období a přechody](https://help.zenamu.com/cs/articles/13926658-jak-funguje-platba-za-tarif-zuctovaci-obdobi-a-prechody.md)
- [Předplatné bez DPH pro firmy z EU \(reverse charge\)](https://help.zenamu.com/cs/articles/13926660-predplatne-bez-dph-pro-firmy-z-eu-reverse-charge.md)

### Časté otázky a odpovědi

- [Jak mít dvě oddělená studia nebo freelancer účty](https://help.zenamu.com/cs/articles/11388504-jak-mit-dve-oddelena-studia-nebo-freelancer-ucty.md): Jak spravovat každé konto s vlastním rozvrhem?
- [Jak importovat klienty z jiného rezervačního systému do Zenamu?](https://help.zenamu.com/cs/articles/10031589-jak-importovat-klienty-z-jineho-rezervacniho-systemu-do-zenamu.md)
- [Jak rozdělit platbu za workshop na zálohu a doplatek?](https://help.zenamu.com/cs/articles/10031597-jak-rozdelit-platbu-za-workshop-na-zalohu-a-doplatek.md)
- [Proč mi nepřišel e-mail z rezervačního systému Zenamu?](https://help.zenamu.com/cs/articles/10031617-proc-mi-neprisel-e-mail-z-rezervacniho-systemu-zenamu.md)
- [Mám nastavené platby pomocí Stripe, ale mé lekce/kurzy/workshopy nelze platit kartou, proč?](https://help.zenamu.com/cs/articles/10031672-mam-nastavene-platby-pomoci-stripe-ale-me-lekce-kurzy-workshopy-nelze-platit-kartou-proc.md)
- [Stal jsem se plátcem DPH \(pouze pro EU\)](https://help.zenamu.com/cs/articles/10311518-stal-jsem-se-platcem-dph-pouze-pro-eu.md)
- [Jak si vytvořit promo kód](https://help.zenamu.com/cs/articles/10432264-jak-si-vytvorit-promo-kod.md)
- [Jaké platební brány Zenamu podporuje?](https://help.zenamu.com/cs/articles/10078722-jake-platebni-brany-zenamu-podporuje.md)
- [Jak spravovat klienta, který nemá registraci v Zenamu?](https://help.zenamu.com/cs/articles/10025973-jak-spravovat-klienta-ktery-nema-registraci-v-zenamu.md): Jak na správu i neregistrovaných klientů, dokonce i když klient nemá e-mail?
- [Jak nastavit "První lekce zdarma"?](https://help.zenamu.com/cs/articles/10528756-jak-nastavit-prvni-lekce-zdarma.md)
- [Jak po začátku lekce přidat další účastníky?](https://help.zenamu.com/cs/articles/10016877-jak-po-zacatku-lekce-pridat-dalsi-ucastniky.md)
- [Jak změnit cenu lekce pro jednoho klienta?](https://help.zenamu.com/cs/articles/10026015-jak-zmenit-cenu-lekce-pro-jednoho-klienta.md)
- [Jak mám vyplnit fakturační údaje, pokud jsem soukromá osoba s daňovým číslem, ale nejsem plátce DPH?](https://help.zenamu.com/cs/articles/11000381-jak-mam-vyplnit-fakturacni-udaje-pokud-jsem-soukroma-osoba-s-danovym-cislem-ale-nejsem-platce-dph.md)
- [Jak změnit administrátora studia nebo účtu lektora](https://help.zenamu.com/cs/articles/11130988-jak-zmenit-administratora-studia-nebo-uctu-lektora.md): Návod na změnu administrátora účtu
- [Jak zruším účast klienta na již proběhlém kurzu?](https://help.zenamu.com/cs/articles/11196540-jak-zrusim-ucast-klienta-na-jiz-probehlem-kurzu.md): Kurz již proběhl, ale já chci zrušit celý kurz pro jednoho klienta.
- [Jak ověřit funkčnost náhradníků](https://help.zenamu.com/cs/articles/11761429-jak-overit-funkcnost-nahradniku.md): Krok za krokem jak funguje funkce náhradníků
- [Jak mohu přidat informace o lektorovi?](https://help.zenamu.com/cs/articles/11768038-jak-mohu-pridat-informace-o-lektorovi.md)
- [Jak zobrazím u již proběhlé lekce přihlášené náhradníky?](https://help.zenamu.com/cs/articles/11963005-jak-zobrazim-u-jiz-probehle-lekce-prihlasene-nahradniky.md)
- [Jak označit pronájem prostor?](https://help.zenamu.com/cs/articles/12353139-jak-oznacit-pronajem-prostor.md)
- [Kde najdu výplaty lektorům?](https://help.zenamu.com/cs/articles/12385607-kde-najdu-vyplaty-lektorum.md)
- [Mé kartě vypršela platnost a neprošla mi platba za systém. Co teď?](https://help.zenamu.com/cs/articles/12595168-me-karte-vyprsela-platnost-a-neprosla-mi-platba-za-system-co-ted.md): V detailu platby můžete platbu zopakovat s jinou kartou.
- [Expirace a prodloužení kreditů/vstupů](https://help.zenamu.com/cs/articles/12646087-expirace-a-prodlouzeni-kreditu-vstupu.md)
- [Mám nastavenou cenu za jednu lekci kurzu, ale zdá se, že se nezobrazuje.](https://help.zenamu.com/cs/articles/12665551-mam-nastavenou-cenu-za-jednu-lekci-kurzu-ale-zda-se-ze-se-nezobrazuje.md)
- [Slevový kód na opakující se členství](https://help.zenamu.com/cs/articles/12889449-slevovy-kod-na-opakujici-se-clenstvi.md): Bude sleva uplatněna jednorázově, nebo se opakující členství bude účtovat se slevou?
- [Jak uplatnit voucher v administraci](https://help.zenamu.com/cs/articles/13142086-jak-uplatnit-voucher-v-administraci.md): Pokud vám klient přinese vytištěný voucher, můžete ho uplatnit \(přiřadit\) přímo v administraci.
- [V jakém jazyce se generuje faktura/účtenka?](https://help.zenamu.com/cs/articles/13209294-v-jakem-jazyce-se-generuje-faktura-uctenka.md): Jazyk faktur a účtenek pro klienty i pro váš tarif
- [Jak odeslat hromadnou zprávu všem účastníkům?](https://help.zenamu.com/cs/articles/13375624-jak-odeslat-hromadnou-zpravu-vsem-ucastnikum.md)
- [Členství – opakované platby](https://help.zenamu.com/cs/articles/13644944-clenstvi-opakovane-platby.md): Ano — Zenamu nově podporuje opakující se členství, která klientům automaticky strhávají platbu z karty každý měsíc, čtvrtletí nebo rok. Jak fungují a čím se liší od jednorázových členství.
- [Přepíná se rezervační rozhraní automaticky podle jazyka prohlížeče uživatele?](https://help.zenamu.com/cs/articles/13670945-prepina-se-rezervacni-rozhrani-automaticky-podle-jazyka-prohlizece-uzivatele.md): Umí Zenamu také angličtinu? Jak na dvojjazyčné popisky?
- [Kdy klienti podepisují prohlášení účastníka?](https://help.zenamu.com/cs/articles/13700685-kdy-klienti-podepisuji-prohlaseni-ucastnika.md): Jak a kdy se klientům zobrazuje prohlášení účastníka při rezervaci
- [Proč nevidím doklady a jak zapnout vydávání dokladů](https://help.zenamu.com/cs/articles/13915531-proc-nevidim-doklady-a-jak-zapnout-vydavani-dokladu.md)
- [Rozdíl mezi lekcí, kurzem, událostí a individuálním termínem](https://help.zenamu.com/cs/articles/13915548-rozdil-mezi-lekci-kurzem-udalosti-a-individualnim-terminem.md)
- [Klienti: štítky a poznámky – kdy co použít](https://help.zenamu.com/cs/articles/13915564-klienti-stitky-a-poznamky-kdy-co-pouzit.md)
- [Kurzy: jednorázový termín a opakovaný kurz – jak zvolit správný typ](https://help.zenamu.com/cs/articles/13915580-kurzy-jednorazovy-termin-a-opakovany-kurz-jak-zvolit-spravny-typ.md)
- [Klienti: duplicitní profil klienta – jak ho řešit bez ztráty dat](https://help.zenamu.com/cs/articles/13915584-klienti-duplicitni-profil-klienta-jak-ho-resit-bez-ztraty-dat.md)
- [Slevový kód nefunguje: diagnostika v administraci krok za krokem](https://help.zenamu.com/cs/articles/13917976-slevovy-kod-nefunguje-diagnostika-v-administraci-krok-za-krokem.md)
- [Objednávka čeká na vrácení, ale platbu jste už odeslali](https://help.zenamu.com/cs/articles/13920236-objednavka-ceka-na-vraceni-ale-platbu-jste-uz-odeslali.md)
- [Docházka a platba účastníka: jak správně označit stav](https://help.zenamu.com/cs/articles/13924630-dochazka-a-platba-ucastnika-jak-spravne-oznacit-stav.md)
- [Proč nesedí statistiky příjmů a objednávek](https://help.zenamu.com/cs/articles/13925001-proc-nesedi-statistiky-prijmu-a-objednavek.md)
- [Design dárkového poukazu — možnosti přizpůsobení](https://help.zenamu.com/cs/articles/13926774-design-darkoveho-poukazu-moznosti-prizpusobeni.md)
- [Workshopy a kurzy bez možnosti online rezervace \(jen informační výpis\)](https://help.zenamu.com/cs/articles/13927079-workshopy-a-kurzy-bez-moznosti-online-rezervace-jen-informacni-vypis.md)
- [Jak smazat klienta ze studia vs. smazat účet klienta](https://help.zenamu.com/cs/articles/13927087-jak-smazat-klienta-ze-studia-vs-smazat-ucet-klienta.md)
- [Vícedenní kurzy a workshopy \(např. sobota + neděle jako jeden blok\)](https://help.zenamu.com/cs/articles/13927102-vicedenni-kurzy-a-workshopy-napr-sobota-nedele-jako-jeden-blok.md)
- [Klientovi se zobrazuje: Na tento balíček už máte nezaplacenou objednávku. Nejprve ji dokončete nebo zrušte.](https://help.zenamu.com/cs/articles/14653365-klientovi-se-zobrazuje-na-tento-balicek-uz-mate-nezaplacenou-objednavku-nejprve-ji-dokoncete-nebo-zruste.md): Prevence zdvojených a nezaplacených objednávek
- [Proč u permanentek a kreditů nevidím možnost "platba na místě"?](https://help.zenamu.com/cs/articles/14817468-proc-u-permanentek-a-kreditu-nevidim-moznost-platba-na-miste.md): Proč klienti nemohou platit za permanentky nebo kredity na místě?
- [Kde uvidí klienti můj rozvrh lekcí?](https://help.zenamu.com/cs/articles/14836879-kde-uvidi-klienti-muj-rozvrh-lekci.md): Jak najít a sdílet svůj veřejný rozvrh s klienty

### Známé problémy a jejich řešení

- [Chci klientům poslat zprávu, mám méně než 1500 znaků a i přesto nejde odeslat. Co s tím?](https://help.zenamu.com/cs/articles/10021047-chci-klientum-poslat-zpravu-mam-mene-nez-1500-znaku-a-i-presto-nejde-odeslat-co-s-tim.md)
- [Problém s přihlášením \(captcha\)](https://help.zenamu.com/cs/articles/10123851-problem-s-prihlasenim-captcha.md)
- [Rychlé řešení: kapacita termínu je plná, ale přibyla další rezervace](https://help.zenamu.com/cs/articles/13915590-rychle-reseni-kapacita-terminu-je-plna-ale-pribyla-dalsi-rezervace.md)
- [Výzva k obnovení stránky, nefunkční aplikace](https://help.zenamu.com/cs/articles/13917746-vyzva-k-obnoveni-stranky-nefunkcni-aplikace.md)
- [Integrace newsletteru: obnovení připojení a aktualizace přístupů](https://help.zenamu.com/cs/articles/13919759-integrace-newsletteru-obnoveni-pripojeni-a-aktualizace-pristupu.md)
- [Automatické zrušení lekce při nenaplnění minimální kapacity](https://help.zenamu.com/cs/articles/13926520-automaticke-zruseni-lekce-pri-nenaplneni-minimalni-kapacity.md)
- [Více lektorů u jednoho kurzu nebo lekce](https://help.zenamu.com/cs/articles/13926524-vice-lektoru-u-jednoho-kurzu-nebo-lekce.md)
- [Proč se plugin nebo rozvrh nezobrazuje na mém webu](https://help.zenamu.com/cs/articles/13926527-proc-se-plugin-nebo-rozvrh-nezobrazuje-na-mem-webu.md)

### Integrace \(pluginy\)

- [Jak vložit rezervační kalendář se seznamem lekcí na vlastní web](https://help.zenamu.com/cs/articles/10031563-jak-vlozit-rezervacni-kalendar-se-seznamem-lekci-na-vlastni-web.md)
- [Jak vložit nabídku workshopů na vlastní web](https://help.zenamu.com/cs/articles/10031569-jak-vlozit-nabidku-workshopu-na-vlastni-web.md)
- [Jak vložit nabídku kurzů na vlastní web](https://help.zenamu.com/cs/articles/10031736-jak-vlozit-nabidku-kurzu-na-vlastni-web.md)
- [Jak vložím rozvrh na svůj web ve Webnode?](https://help.zenamu.com/cs/articles/10031751-jak-vlozim-rozvrh-na-svuj-web-ve-webnode.md)
- [Jak vložím rozvrh na svůj web ve WordPress?](https://help.zenamu.com/cs/articles/10031792-jak-vlozim-rozvrh-na-svuj-web-ve-wordpress.md)
- [Jak vložím rozvrh na svůj web ve Wix.com?](https://help.zenamu.com/cs/articles/10031813-jak-vlozim-rozvrh-na-svuj-web-ve-wix-com.md)
- [Jak vložím rozvrh na svůj web pomocí JavaScriptu?](https://help.zenamu.com/cs/articles/10032201-jak-vlozim-rozvrh-na-svuj-web-pomoci-javascriptu.md)
- [Jazyk, ve kterém se zobrazují pluginy](https://help.zenamu.com/cs/articles/10031677-jazyk-ve-kterem-se-zobrazuji-pluginy.md)
- [Jak přidat plugin s přednastavenými filtry](https://help.zenamu.com/cs/articles/12716564-jak-pridat-plugin-s-prednastavenymi-filtry.md): Jak zobrazit různé části vašeho rozvrhu Zenamu na webu – podle lektora, štítku nebo místa.
- [Zenamu pluginy](https://help.zenamu.com/cs/articles/13140949-zenamu-pluginy.md): Pluginy pro vložení na váš web

### Integrace s Google kalendářem

- [Jak integrovat vaše hodiny v Zenamu do Google kalendáře?](https://help.zenamu.com/cs/articles/10031510-jak-integrovat-vase-hodiny-v-zenamu-do-google-kalendare.md)

### Mobilní aplikace

- [Mobilní aplikace](https://help.zenamu.com/cs/articles/10366492-mobilni-aplikace.md): Jak si nainstalovat mobilní aplikaci Zenamu

### Videa a playlisty

- [Co je knihovna videí a jak ji zapnout](https://help.zenamu.com/cs/articles/15500755-co-je-knihovna-videi-a-jak-ji-zapnout.md): Přehled funkce Knihovna videí v Zenamu: co umí, jak ji zapnete a co k tomu potřebujete.
- [Jak přidat video z Vimea nebo YouTube](https://help.zenamu.com/cs/articles/15500764-jak-pridat-video-z-vimea-nebo-youtube.md): Návod, jak do Zenamu přidat video odkazem z Vimea nebo YouTube, doplnit údaje o videu a nastavit ho tak, aby ho nikdo nezneužil.
- [Playlisty a řazení videí](https://help.zenamu.com/cs/articles/15500766-playlisty-a-razeni-videi.md): Jak v Zenamu seskupit videa do playlistů, uspořádat je a využít playlisty pro přístup přes členství i pro jednorázový prodej.
- [Přístup k videím přes členství](https://help.zenamu.com/cs/articles/15500767-pristup-k-videim-pres-clenstvi.md): Jak v Zenamu zpřístupnit videa členům: nastavení přístupu u playlistu a pravidla, kdy přístup platí a kdy ne.
- [Prodej jednotlivých videí a playlistů](https://help.zenamu.com/cs/articles/15500768-prodej-jednotlivych-videi-a-playlistu.md): Jak v Zenamu prodávat videa a playlisty jako jednorázový nákup: cena, platnost, platební metody, slevové kódy, doklady a správa přístupu.
- [Jak videa vidí a nakupuje klient](https://help.zenamu.com/cs/articles/15500770-jak-videa-vidi-a-nakupuje-klient.md): Pohled klienta na knihovnu videí — kde ji najde, jak pokračuje ve sledování a jak si koupí přístup.
- [Analytika videí](https://help.zenamu.com/cs/articles/15500775-analytika-videi.md): Jak v Zenamu číst statistiky sledovanosti videí z vaší knihovny.

### Podmínky použití

- [Všeobecné obchodní podmínky použití](https://help.zenamu.com/cs/articles/10031687-vseobecne-obchodni-podminky-pouziti.md)
- [Zásady ochrany osobních údajů Platformy Zenamu](https://help.zenamu.com/cs/articles/10031694-zasady-ochrany-osobnich-udaju-platformy-zenamu.md)
- [Smlouva o zpracování osobních údajů](https://help.zenamu.com/cs/articles/10031704-smlouva-o-zpracovani-osobnich-udaju.md)
- [Seznam subdodavatelů](https://help.zenamu.com/cs/articles/10031719-seznam-subdodavatelu.md)

## Dansk

### Min konto og kom i gang

- [Sådan skifter du fra et andet bookingsystem til Zenamu](https://help.zenamu.com/da/articles/10007825-sadan-skifter-du-fra-et-andet-bookingsystem-til-zenamu.md)
- [Hvordan ændrer jeg min personlige e-mail?](https://help.zenamu.com/da/articles/10045969-hvordan-aendrer-jeg-min-personlige-e-mail.md)
- [Sådan sletter du din konto](https://help.zenamu.com/da/articles/13481459-sadan-sletter-du-din-konto.md)
- [Hvordan tilføjer jeg en ekstra lokation?](https://help.zenamu.com/da/articles/11503852-hvordan-tilfojer-jeg-en-ekstra-lokation.md)
- [Hvor kan jeg opdatere mine faktureringsoplysninger?](https://help.zenamu.com/da/articles/11579618-hvor-kan-jeg-opdatere-mine-faktureringsoplysninger.md)
- [Hvor ændrer du farven på bookingknappen](https://help.zenamu.com/da/articles/12732908-hvor-aendrer-du-farven-pa-bookingknappen.md)
- [Login via sociale medier \(Facebook / Google\)](https://help.zenamu.com/da/articles/12840169-login-via-sociale-medier-facebook-google.md)
- [Loginproblemer og nulstilling af kodeord](https://help.zenamu.com/da/articles/13915597-loginproblemer-og-nulstilling-af-kodeord.md)
- [API](https://help.zenamu.com/da/articles/12780993-api.md): Hvor får jeg API-adgang?
- [Branding](https://help.zenamu.com/da/articles/13141457-branding.md)
- [Kundemeddelelser: sådan opretter, redigerer og viser du dem på den offentlige holdplan](https://help.zenamu.com/da/articles/13921668-kundemeddelelser-sadan-opretter-redigerer-og-viser-du-dem-pa-den-offentlige-holdplan.md)
- [Sådan ændrer du dit studienavn eller din URL](https://help.zenamu.com/da/articles/13926769-sadan-aendrer-du-dit-studienavn-eller-din-url.md)
- [Din offentlige skemaside — link, QR-kode og domæne](https://help.zenamu.com/da/articles/14033336-din-offentlige-skemaside-link-qr-kode-og-domaene.md): Hvor du finder URL'en til din offentlige skemaside, hvordan du kopierer den, genererer en QR-kode og ændrer studiets domæne

### Bookinger og holdtilmelding

- [Hvordan kan jeg skjule hold- eller kursuskapaciteten fra visning?](https://help.zenamu.com/da/articles/11426931-hvordan-kan-jeg-skjule-hold-eller-kursuskapaciteten-fra-visning.md): Forhindre kunder i at se, hvor mange pladser der er optaget eller stadig tilgængelige.
- [Hvordan kan jeg øge antallet af pladser, én person kan booke ad gangen?](https://help.zenamu.com/da/articles/10016869-hvordan-kan-jeg-oge-antallet-af-pladser-en-person-kan-booke-ad-gangen.md)
- [Brugerdefinerede felter i bookingformularen](https://help.zenamu.com/da/articles/10496379-brugerdefinerede-felter-i-bookingformularen.md)
- [Venteliste-funktion](https://help.zenamu.com/da/articles/11628592-venteliste-funktion.md)
- [Kunder: erstatningslektioner — tilføjelse, redigering og fjernelse](https://help.zenamu.com/da/articles/13917983-kunder-erstatningslektioner-tilfojelse-redigering-og-fjernelse.md)
- [Sådan bruger du erstatningslektioner fra administratorpanelet](https://help.zenamu.com/da/articles/10021108-sadan-bruger-du-erstatningslektioner-fra-administratorpanelet.md)
- [Uundskyldt fravær \(udeblivelser\)](https://help.zenamu.com/da/articles/10031538-uundskyldt-fravaer-udeblivelser.md)
- [Sådan kræver du kunderegistrering før booking](https://help.zenamu.com/da/articles/10026003-sadan-kraever-du-kunderegistrering-for-booking.md)
- [Logget ind vs. gæstekunde ved booking — hvad er forskellen](https://help.zenamu.com/da/articles/13915552-logget-ind-vs-gaestekunde-ved-booking-hvad-er-forskellen.md)
- [Børnehold og børnebookinger](https://help.zenamu.com/da/articles/12569996-bornehold-og-bornebookinger.md)
- [Synlighed af annullerede lektioner i den offentlige holdplan](https://help.zenamu.com/da/articles/13925515-synlighed-af-annullerede-lektioner-i-den-offentlige-holdplan.md)
- [Ansvarsfraskrivelser i praksis: skabeloner, versioner, underskrifter og tilsidesættelser](https://help.zenamu.com/da/articles/13915496-ansvarsfraskrivelser-i-praksis-skabeloner-versioner-underskrifter-og-tilsidesaettelser.md)
- [Sådan skjuler du et hold, kursus eller en workshop fra den offentlige holdplan](https://help.zenamu.com/da/articles/13925092-sadan-skjuler-du-et-hold-kursus-eller-en-workshop-fra-den-offentlige-holdplan.md)
- [Tilbagevendende hold med brugerdefineret interval \(hver 2. uge, månedligt\)](https://help.zenamu.com/da/articles/13926764-tilbagevendende-hold-med-brugerdefineret-interval-hver-2-uge-manedligt.md)
- [Eksportér deltagere](https://help.zenamu.com/da/articles/14167765-eksporter-deltagere.md): Du kan eksportere deltagere for kurser, enkelte lektioner, workshops og hold direkte fra begivenheden.

### Hjælp til kurser

- [Sådan opretter du et langtidskursus med flere lektioner](https://help.zenamu.com/da/articles/10026714-sadan-opretter-du-et-langtidskursus-med-flere-lektioner.md)
- [Almindelige kursusindstillinger](https://help.zenamu.com/da/articles/10026787-almindelige-kursusindstillinger.md)
- [Hvordan administrerer jeg mit kursus?](https://help.zenamu.com/da/articles/10026989-hvordan-administrerer-jeg-mit-kursus.md)
- [Erstatningslektioner \(kompensationer\)](https://help.zenamu.com/da/articles/10031548-erstatningslektioner-kompensationer.md)
- [Sådan tilføjer du en ny lektion til et igangværende kursus](https://help.zenamu.com/da/articles/12818578-sadan-tilfojer-du-en-ny-lektion-til-et-igangvaerende-kursus.md)
- [Hvordan beregnes den samlede pris for et kursus, der allerede er startet?](https://help.zenamu.com/da/articles/10003702-hvordan-beregnes-den-samlede-pris-for-et-kursus-der-allerede-er-startet.md)
- [Opsætning af annulleringspolitikker og erstatningslektioner](https://help.zenamu.com/da/articles/10479519-opsaetning-af-annulleringspolitikker-og-erstatningslektioner.md)
- [Kurser: sådan aflyser du et kursus tidligt og giver deltagerne besked](https://help.zenamu.com/da/articles/13915669-kurser-sadan-aflyser-du-et-kursus-tidligt-og-giver-deltagerne-besked.md)
- [Kurser: udskiftning af instruktør midt i et kursus — sådan gør du det uden forvirring](https://help.zenamu.com/da/articles/13920327-kurser-udskiftning-af-instruktor-midt-i-et-kursus-sadan-gor-du-det-uden-forvirring.md)
- [Kurser: sådan ændrer du tidspunktet for en lektion i et igangværende kursus](https://help.zenamu.com/da/articles/13924624-kurser-sadan-aendrer-du-tidspunktet-for-en-lektion-i-et-igangvaerende-kursus.md)
- [Kurser: sådan overfører du en kunde mellem to kurser](https://help.zenamu.com/da/articles/13924626-kurser-sadan-overforer-du-en-kunde-mellem-to-kurser.md)

### Aftaler

- [Introduktion til aftaler](https://help.zenamu.com/da/articles/13823904-introduktion-til-aftaler.md)
- [Sådan opretter og opsætter du en behandling](https://help.zenamu.com/da/articles/13823910-sadan-opretter-og-opsaetter-du-en-behandling.md)
- [Håndtering af specialister og tildeling til behandlinger](https://help.zenamu.com/da/articles/13823914-handtering-af-specialister-og-tildeling-til-behandlinger.md)
- [Opsætning af specialistens tilgængelighed](https://help.zenamu.com/da/articles/13823917-opsaetning-af-specialistens-tilgaengelighed.md)
- [Aftaler: tilgængelighedskonflikter og utilgængelige dage](https://help.zenamu.com/da/articles/13915501-aftaler-tilgaengelighedskonflikter-og-utilgaengelige-dage.md)
- [Håndtering af bookinger](https://help.zenamu.com/da/articles/13823920-handtering-af-bookinger.md)
- [Aftaler: afventende bookinger — godkendelse, afvisning og automatisk annullering](https://help.zenamu.com/da/articles/13920094-aftaler-afventende-bookinger-godkendelse-afvisning-og-automatisk-annullering.md)
- [Betalinger og annulleringspolitikker](https://help.zenamu.com/da/articles/13823922-betalinger-og-annulleringspolitikker.md)
- [E-mailnotifikationer for aftaler](https://help.zenamu.com/da/articles/13823923-e-mailnotifikationer-for-aftaler.md)
- [Den offentlige bookingside](https://help.zenamu.com/da/articles/13823926-den-offentlige-bookingside.md)
- [Sådan sender du en brugerdefineret besked til en kunde fra en booking \(Aftaler\)](https://help.zenamu.com/da/articles/13915505-sadan-sender-du-en-brugerdefineret-besked-til-en-kunde-fra-en-booking-aftaler.md)
- [Overvågning af en fuldt booket tid og notifikationer om ledige tider](https://help.zenamu.com/da/articles/13915509-overvagning-af-en-fuldt-booket-tid-og-notifikationer-om-ledige-tider.md)
- [Aftaler: roller og tilladelser i bookingdetaljer](https://help.zenamu.com/da/articles/13919820-aftaler-roller-og-tilladelser-i-bookingdetaljer.md)
- [Aftaler: bookingdetalje trin for trin](https://help.zenamu.com/da/articles/13919907-aftaler-bookingdetalje-trin-for-trin.md)

### For dine kunder

- [Sådan annullerer du en booking](https://help.zenamu.com/da/articles/10006863-sadan-annullerer-du-en-booking.md)
- [Sådan booker du et hold](https://help.zenamu.com/da/articles/10006936-sadan-booker-du-et-hold.md)
- [Sådan opretter du en kundekonto i Zenamu](https://help.zenamu.com/da/articles/10011640-sadan-opretter-du-en-kundekonto-i-zenamu.md)
- [Sådan køber, indløser og bruger du et gavekort](https://help.zenamu.com/da/articles/10509225-sadan-kober-indloser-og-bruger-du-et-gavekort.md)

### Annulleringsregler

- [Aflysningsgebyrer for bookinger](https://help.zenamu.com/da/articles/10022102-aflysningsgebyrer-for-bookinger.md)

### Instruktørrettigheder

- [Instruktørers rettigheder i studiet](https://help.zenamu.com/da/articles/10022111-instruktorers-rettigheder-i-studiet.md)
- [Sådan skjuler du en instruktør fra den offentlige side](https://help.zenamu.com/da/articles/13724559-sadan-skjuler-du-en-instruktor-fra-den-offentlige-side.md): Skjul instruktør, fjern instruktør fra hjemmeside, gør instruktør usynlig, privat instruktørprofil
- [Roller og tilladelser i administrationen: hvem kan gøre hvad](https://help.zenamu.com/da/articles/13915543-roller-og-tilladelser-i-administrationen-hvem-kan-gore-hvad.md)
- [Indstillinger: personaleroller og sikker delegering af tilladelser](https://help.zenamu.com/da/articles/13915575-indstillinger-personaleroller-og-sikker-delegering-af-tilladelser.md)
- [Sådan opsætter du studieadministratorer og overfører kontoejerskab](https://help.zenamu.com/da/articles/13926219-sadan-opsaetter-du-studieadministratorer-og-overforer-kontoejerskab.md)

### Ordrer

- [Ordrehåndtering i administrationspanelet: en komplet guide til handlinger](https://help.zenamu.com/da/articles/13915512-ordrehandtering-i-administrationspanelet-en-komplet-guide-til-handlinger.md)
- [Sådan fungerer refunderinger og ordrestatusser](https://help.zenamu.com/da/articles/13915483-sadan-fungerer-refunderinger-og-ordrestatusser.md)
- [Ordreeksport](https://help.zenamu.com/da/articles/10355629-ordreeksport.md): Sådan eksporterer du ordrer til regnskab
- [Enkle kvitteringer i Zenamu bookingsystem](https://help.zenamu.com/da/articles/10031533-enkle-kvitteringer-i-zenamu-bookingsystem.md)
- [Betalingskvittering vs. kreditnota: hvornår downloader du hvad](https://help.zenamu.com/da/articles/13919983-betalingskvittering-vs-kreditnota-hvornar-downloader-du-hvad.md)
- [Hvordan tilføjer jeg faktureringsoplysninger til kunder?](https://help.zenamu.com/da/articles/10429303-hvordan-tilfojer-jeg-faktureringsoplysninger-til-kunder.md)
- [Opkrævning af moms](https://help.zenamu.com/da/articles/13719223-opkraevning-af-moms.md)
- [Sådan ændrer du beløb og momssats på en specifik ordre](https://help.zenamu.com/da/articles/13915515-sadan-aendrer-du-belob-og-momssats-pa-en-specifik-ordre.md)
- [Momsindstillinger: hvad du bør tjekke efter ændring af din momssats](https://help.zenamu.com/da/articles/13921364-momsindstillinger-hvad-du-bor-tjekke-efter-aendring-af-din-momssats.md)
- [Kundens faktureringsoplysninger — komplet guide](https://help.zenamu.com/da/articles/14136627-kundens-faktureringsoplysninger-komplet-guide.md): Sådan fungerer automatisk indsamling af faktureringsoplysninger, selvbetjening for kunder og admin-bypass
- [Kvittering vs. faktura](https://help.zenamu.com/da/articles/14136645-kvittering-vs-faktura.md): Sådan vælger du dokumenttypen

### Betalinger

- [Indstillinger: betalingsmetoder — tilføjelse, redigering og fjernelse](https://help.zenamu.com/da/articles/13919755-indstillinger-betalingsmetoder-tilfojelse-redigering-og-fjernelse.md)
- [Opsætning af bankoverførselsbetalinger](https://help.zenamu.com/da/articles/10021138-opsaetning-af-bankoverforselsbetalinger.md)
- [Automatisk matchning af bankoverførsler](https://help.zenamu.com/da/articles/13192185-automatisk-matchning-af-bankoverforsler.md)
- [Automatisk betalingsmatchning: fejlfinding og fejltilstande](https://help.zenamu.com/da/articles/13915521-automatisk-betalingsmatchning-fejlfinding-og-fejltilstande.md)
- [Prisindstillinger for fordelskort](https://help.zenamu.com/da/articles/10010292-prisindstillinger-for-fordelskort.md): Sådan tilbyder du specialpriser for betalinger med fordelskort
- [Indstillinger for betaling på stedet](https://help.zenamu.com/da/articles/15645680-indstillinger-for-betaling-pa-stedet.md)

### Kredit- og klippekortsystem

- [Kreditpakker og klippekort: Fleksible betalingsmuligheder](https://help.zenamu.com/da/articles/10027619-kreditpakker-og-klippekort-fleksible-betalingsmuligheder.md)
- [Kreditsystemet](https://help.zenamu.com/da/articles/10027690-kreditsystemet.md)
- [Klippekort](https://help.zenamu.com/da/articles/10028060-klippekort.md)
- [Sådan tilføjer du kreditter til en tilpasset pris](https://help.zenamu.com/da/articles/11511177-sadan-tilfojer-du-kreditter-til-en-tilpasset-pris.md)
- [Sådan tilføjer du klip til en kunde fra administrationspanelet](https://help.zenamu.com/da/articles/12147302-sadan-tilfojer-du-klip-til-en-kunde-fra-administrationspanelet.md): Sådan tilføjer eller fjerner du et vilkårligt antal klip til enhver pris eller gratis
- [Sådan tilføjer du kreditter, klippekort eller erstatningslektioner til dine kunder](https://help.zenamu.com/da/articles/10009967-sadan-tilfojer-du-kreditter-klippekort-eller-erstatningslektioner-til-dine-kunder.md): Tilføj fra administratorsiden
- [Manuelle kredit- og klipjusteringer: en sikker proces](https://help.zenamu.com/da/articles/13915568-manuelle-kredit-og-klipjusteringer-en-sikker-proces.md)
- [Klippekortkategorier](https://help.zenamu.com/da/articles/15956464-klippekortkategorier.md): Opdel dine klippekort i separate kategorier, og bestem præcis, hvilke hold kunderne kan bruge dem til — for eksempel kun reformer-hold eller en bestemt instruktørs hold.

### Medlemskaber

- [Medlemskaber: Sådan fungerer bookinggrænser](https://help.zenamu.com/da/articles/13666939-medlemskaber-sadan-fungerer-bookinggraenser.md): Dag- og ugegrænser følger kalenderen, mens månedsgrænsen følger det enkelte medlemskabs egen periode.
- [Sådan tilføjer du medlemskabsniveauer med forskellige holdpriser](https://help.zenamu.com/da/articles/12121831-sadan-tilfojer-du-medlemskabsniveauer-med-forskellige-holdpriser.md): Opret flere medlemskabsniveauer \(f.eks. Guld, Sølv, Platin\) med tilpassede prisregler eller rabatter for forskellige begivenheder.
- [Sådan sletter du et medlemskab](https://help.zenamu.com/da/articles/12629488-sadan-sletter-du-et-medlemskab.md): Du kan slette et medlemskab, efter det er arkiveret.
- [Begrænsning af medlemskaber til udvalgte hold](https://help.zenamu.com/da/articles/12109154-begraensning-af-medlemskaber-til-udvalgte-hold.md): Jeg vil gerne oprette separate medlemskaber, der kun gælder for bestemte hold.
- [Sådan ændrer du rækkefølgen af medlemskaber i den offentlige visning](https://help.zenamu.com/da/articles/12629674-sadan-aendrer-du-raekkefolgen-af-medlemskaber-i-den-offentlige-visning.md)

### Eksterne instruktører og partnerstudioer

- [Studiesamarbejde — overblik og opsætning](https://help.zenamu.com/da/articles/14040883-studiesamarbejde-overblik-og-opsaetning.md): Sådan forbinder du to studier i Zenamu, opsætter et samarbejde og administrerer delte begivenheder mellem studier.
- [Deling af begivenheder og hvordan samarbejde fungerer for kunder](https://help.zenamu.com/da/articles/14040889-deling-af-begivenheder-og-hvordan-samarbejde-fungerer-for-kunder.md): Sådan deler du hold, kurser og workshops med et partnerstudie, og hvad kunderne ser ved booking.
- [Samarbejdsstatistikker](https://help.zenamu.com/da/articles/14040893-samarbejdsstatistikker.md): Sådan ser du booking- og omsætningsstatistikker for delte begivenheder fra studiesamarbejder.
- [Samarbejde — FAQ](https://help.zenamu.com/da/articles/14040897-samarbejde-faq.md): Svar på almindelige spørgsmål om studiesamarbejder i Zenamu.

### Onlinehold

- [Sådan opretter du et onlinehold i Zenamu](https://help.zenamu.com/da/articles/10031493-sadan-opretter-du-et-onlinehold-i-zenamu.md)

### Automatiske e-mailnotifikationer

- [Automatiske e-mail-notifikationer i Zenamu](https://help.zenamu.com/da/articles/10022387-automatiske-e-mail-notifikationer-i-zenamu.md)
- [Notifikationer om nye gavekortordrer](https://help.zenamu.com/da/articles/13927110-notifikationer-om-nye-gavekortordrer.md)

### Marketingsupport

- [Del din begivenhed](https://help.zenamu.com/da/articles/12311627-del-din-begivenhed.md): Del direkte på Facebook.com, WhatsApp, e-mail, eller kopiér blot det offentlige link til din begivenhed.
- [Opret et gavekort](https://help.zenamu.com/da/articles/12898373-opret-et-gavekort.md)

### Udlejning af studiolokaler

- [Sådan udlejer du dit lokale](https://help.zenamu.com/da/articles/15917123-sadan-udlejer-du-dit-lokale.md): Opret en udlejningsannonce for en sal, fastsæt pris og tilgængelighed, og udgiv den til andre undervisere.
- [Annulleringsbetingelser for udlejning](https://help.zenamu.com/da/articles/15917127-annulleringsbetingelser-for-udlejning.md): Hvor meget en lejer får tilbage ved annullering: tre færdige niveauer for annulleringsbetingelser plus egne regler.
- [Godkendelse af lejeforespørgsler](https://help.zenamu.com/da/articles/15917128-godkendelse-af-lejeforesporgsler.md): Hvordan en lejeforespørgsel når frem til dig, hvor lang tid du har til at beslutte, og hvad der sker, hvis du ikke svarer i tide.
- [Betaling og refundering ved udlejning](https://help.zenamu.com/da/articles/15917131-betaling-og-refundering-ved-udlejning.md): Hvordan lejere betaler for et lejemål, hvornår og hvordan pengene kommer tilbage, og hvor lejere finder deres bookinger.
- [Abonnement og gebyrer ved udlejning](https://help.zenamu.com/da/articles/15917133-abonnement-og-gebyrer-ved-udlejning.md): Hvilket abonnement der låser udlejning af lokaler op, hvilke gebyrer der gælder, og hvad der sker, hvis du skifter til et lavere abonnement.
- [Sammenstød i skemaet og begrænsninger](https://help.zenamu.com/da/articles/15917135-sammenstod-i-skemaet-og-begraensninger.md): Hvad Zenamu kontrollerer, så udlejning ikke støder sammen med dit skema, hvor kontrollen har sine grænser, og hvad kunderne ser.

### Abonnementer

- [Sådan opgraderer du dit abonnement](https://help.zenamu.com/da/articles/10006873-sadan-opgraderer-du-dit-abonnement.md)
- [Sådan nedgraderer du dit abonnement](https://help.zenamu.com/da/articles/10019398-sadan-nedgraderer-du-dit-abonnement.md)
- [Hvilket abonnement passer til dig?](https://help.zenamu.com/da/articles/10019399-hvilket-abonnement-passer-til-dig.md)
- [Hvad tæller som 1 ordre?](https://help.zenamu.com/da/articles/10019400-hvad-taeller-som-1-ordre.md)
- [Skift til det gratis abonnement: Hvad sker der, når min prøveperiode udløber?](https://help.zenamu.com/da/articles/10019402-skift-til-det-gratis-abonnement-hvad-sker-der-nar-min-proveperiode-udlober.md)
- [Hvordan skifter jeg tilbage til den gratis version?](https://help.zenamu.com/da/articles/10250475-hvordan-skifter-jeg-tilbage-til-den-gratis-version.md)
- [Holdplanlægning gratis](https://help.zenamu.com/da/articles/10031519-holdplanlaegning-gratis.md)
- [Sådan tegner du et abonnement](https://help.zenamu.com/da/articles/10380219-sadan-tegner-du-et-abonnement.md)
- [Hvor finder jeg min Zenamu-faktura?](https://help.zenamu.com/da/articles/10082935-hvor-finder-jeg-min-zenamu-faktura.md)
- [Hvad sker der, hvis jeg overskrider ordregrænsen for min plan?](https://help.zenamu.com/da/articles/10535391-hvad-sker-der-hvis-jeg-overskrider-ordregraensen-for-min-plan.md)
- [Sådan opsiger du dit abonnement](https://help.zenamu.com/da/articles/11502009-sadan-opsiger-du-dit-abonnement.md)
- [Hvor kan jeg downloade min Zenamu-abonnementsfaktura?](https://help.zenamu.com/da/articles/10383057-hvor-kan-jeg-downloade-min-zenamu-abonnementsfaktura.md)
- [Abonnementer og fakturering — fejlfinding](https://help.zenamu.com/da/articles/13915602-abonnementer-og-fakturering-fejlfinding.md)
- [Sådan ændrer du dit betalingskort til Zenamu-abonnementet](https://help.zenamu.com/da/articles/13925920-sadan-aendrer-du-dit-betalingskort-til-zenamu-abonnementet.md)
- [Sådan skifter du fra måneds- til årsabonnement \(og omvendt\)](https://help.zenamu.com/da/articles/13925970-sadan-skifter-du-fra-maneds-til-arsabonnement-og-omvendt.md)
- [Sådan fungerer abonnementsfakturering — faktureringsperioder og abonnementsændringer](https://help.zenamu.com/da/articles/13926658-sadan-fungerer-abonnementsfakturering-faktureringsperioder-og-abonnementsaendringer.md)
- [Momsfrit abonnement for EU-virksomheder \(reverse charge\)](https://help.zenamu.com/da/articles/13926660-momsfrit-abonnement-for-eu-virksomheder-reverse-charge.md)

### Ofte stillede spørgsmål og svar

- [Sådan har du 2 separate studio-/freelancerkonti](https://help.zenamu.com/da/articles/11388504-sadan-har-du-2-separate-studio-freelancerkonti.md): Sådan kan du administrere hver konto med sin egen holdplan.
- [Sådan migrerer du fra dit tidligere system og importerer kunder](https://help.zenamu.com/da/articles/10031589-sadan-migrerer-du-fra-dit-tidligere-system-og-importerer-kunder.md)
- [Hvordan kan jeg opdele en workshopbetaling i et depositum og en restbetaling?](https://help.zenamu.com/da/articles/10031597-hvordan-kan-jeg-opdele-en-workshopbetaling-i-et-depositum-og-en-restbetaling.md)
- [Hvorfor modtog jeg ikke en e-mail fra Zenamu bookingsystemet?](https://help.zenamu.com/da/articles/10031617-hvorfor-modtog-jeg-ikke-en-e-mail-fra-zenamu-bookingsystemet.md)
- [Hvorfor er min Stripe-kortbetaling ikke aktiv?](https://help.zenamu.com/da/articles/10031672-hvorfor-er-min-stripe-kortbetaling-ikke-aktiv.md)
- [Jeg er blevet momsregistreret \(kun EU\)](https://help.zenamu.com/da/articles/10311518-jeg-er-blevet-momsregistreret-kun-eu.md)
- [Sådan opretter du en rabatkode](https://help.zenamu.com/da/articles/10432264-sadan-opretter-du-en-rabatkode.md)
- [Hvilke betalingsgateways understøtter Zenamu?](https://help.zenamu.com/da/articles/10078722-hvilke-betalingsgateways-understotter-zenamu.md)
- [Sådan administrerer du en kunde uden en Zenamu-konto](https://help.zenamu.com/da/articles/10025973-sadan-administrerer-du-en-kunde-uden-en-zenamu-konto.md)
- [Sådan opsætter du "Første hold er gratis"](https://help.zenamu.com/da/articles/10528756-sadan-opsaetter-du-forste-hold-er-gratis.md)
- [Hvordan kan jeg tilføje flere deltagere, efter holdet er startet?](https://help.zenamu.com/da/articles/10016877-hvordan-kan-jeg-tilfoje-flere-deltagere-efter-holdet-er-startet.md)
- [Sådan ændrer du prisen på et hold for en enkelt kunde](https://help.zenamu.com/da/articles/10026015-sadan-aendrer-du-prisen-pa-et-hold-for-en-enkelt-kunde.md)
- [Sådan udfylder du faktureringsoplysninger som ikke-momsregistreret person](https://help.zenamu.com/da/articles/11000381-sadan-udfylder-du-faktureringsoplysninger-som-ikke-momsregistreret-person.md)
- [Sådan ændrer du administratoren for en studio-/freelancerkonto](https://help.zenamu.com/da/articles/11130988-sadan-aendrer-du-administratoren-for-en-studio-freelancerkonto.md): Sådan overfører du administratorrettigheder for din Zenamu studio- eller freelancerkonto.
- [Hvordan annullerer jeg en kundes deltagelse i et afholdt kursus?](https://help.zenamu.com/da/articles/11196540-hvordan-annullerer-jeg-en-kundes-deltagelse-i-et-afholdt-kursus.md): Kurset er allerede afholdt, men jeg ønsker at annullere det fuldstændigt for én kunde.
- [Sådan tilføjer du oplysninger til din instruktør](https://help.zenamu.com/da/articles/11768038-sadan-tilfojer-du-oplysninger-til-din-instruktor.md)
- [Hvordan ser jeg ventelistedeltagere for et tidligere hold?](https://help.zenamu.com/da/articles/11963005-hvordan-ser-jeg-ventelistedeltagere-for-et-tidligere-hold.md)
- [Sådan markerer du udlejning af studielokaler](https://help.zenamu.com/da/articles/12353139-sadan-markerer-du-udlejning-af-studielokaler.md)
- [Hvor finder du betalingsstatistik for hver instruktør](https://help.zenamu.com/da/articles/12385607-hvor-finder-du-betalingsstatistik-for-hver-instruktor.md)
- [Mit kort er udløbet, og jeg har en ubetalt betaling — hvad gør jeg?](https://help.zenamu.com/da/articles/12595168-mit-kort-er-udlobet-og-jeg-har-en-ubetalt-betaling-hvad-gor-jeg.md): Du kan forsøge betalingen igen med et andet kort i betalingsdetaljen.
- [Udløb og forlængelse af kreditter/klip](https://help.zenamu.com/da/articles/12646087-udlob-og-forlaengelse-af-kreditter-klip.md)
- [Jeg har angivet en pris for en enkelt lektion i kurset, men den ser ikke ud til at blive vist.](https://help.zenamu.com/da/articles/12665551-jeg-har-angivet-en-pris-for-en-enkelt-lektion-i-kurset-men-den-ser-ikke-ud-til-at-blive-vist.md)
- [Gælder rabatkoder ved fornyelse af medlemskaber?](https://help.zenamu.com/da/articles/12889449-gaelder-rabatkoder-ved-fornyelse-af-medlemskaber.md): Vil rabatkoden blive anvendt én gang, eller vil det tilbagevendende medlemskab fortsat være til nedsat pris \(baseret på den rabatkode, de brugte ved købet\).
- [Sådan indløser du et gavekort fra administrationspanelet](https://help.zenamu.com/da/articles/13142086-sadan-indloser-du-et-gavekort-fra-administrationspanelet.md): Hvis en kunde medbringer et udskrevet gavekort, kan du indløse \(tildele\) det direkte fra admin-siden.
- [Hvilket sprog bruges til fakturaer og kvitteringer?](https://help.zenamu.com/da/articles/13209294-hvilket-sprog-bruges-til-fakturaer-og-kvitteringer.md): Sprogindstillinger for kundefakturaer og dine abonnementsfakturaer
- [Sådan sender du en massebesked til alle deltagere](https://help.zenamu.com/da/articles/13375624-sadan-sender-du-en-massebesked-til-alle-deltagere.md)
- [Medlemskaber: Tilbagevendende betalinger](https://help.zenamu.com/da/articles/13644944-medlemskaber-tilbagevendende-betalinger.md): Ja — Zenamu understøtter nu løbende medlemskaber, der automatisk trækker betalingen fra dine kunders kort hver måned, hvert kvartal eller hvert år. Sådan fungerer de, og sådan adskiller de sig fra ...
- [Skifter bookinggrænsefladen automatisk sprog baseret på browserens sprog?](https://help.zenamu.com/da/articles/13670945-skifter-bookinggraensefladen-automatisk-sprog-baseret-pa-browserens-sprog.md): Understøtter Zenamu dansk? Hvordan håndteres tosprogede holdbeskrivelser?
- [Hvornår underskriver kunder ansvarsfraskrivelsen?](https://help.zenamu.com/da/articles/13700685-hvornar-underskriver-kunder-ansvarsfraskrivelsen.md): Hvordan og hvornår ansvarsfraskrivelsen præsenteres for kunder under bookingprocessen
- [Hvorfor kan jeg ikke se kvitteringer, og hvordan aktiverer jeg dem](https://help.zenamu.com/da/articles/13915531-hvorfor-kan-jeg-ikke-se-kvitteringer-og-hvordan-aktiverer-jeg-dem.md)
- [Hold vs. kursus vs. begivenhed vs. aftale: hvad er forskellen](https://help.zenamu.com/da/articles/13915548-hold-vs-kursus-vs-begivenhed-vs-aftale-hvad-er-forskellen.md)
- [Kunde-tags vs. noter: hvornår bruger du hvad](https://help.zenamu.com/da/articles/13915564-kunde-tags-vs-noter-hvornar-bruger-du-hvad.md)
- [Kurser: enkelt hold vs. tilbagevendende kursus — sådan vælger du den rigtige type](https://help.zenamu.com/da/articles/13915580-kurser-enkelt-hold-vs-tilbagevendende-kursus-sadan-vaelger-du-den-rigtige-type.md)
- [Kunder: duplikerede kundeprofiler — sådan løser du dem uden at miste data](https://help.zenamu.com/da/articles/13915584-kunder-duplikerede-kundeprofiler-sadan-loser-du-dem-uden-at-miste-data.md)
- [Rabatkode virker ikke: trin-for-trin fejlfinding i administrationen](https://help.zenamu.com/da/articles/13917976-rabatkode-virker-ikke-trin-for-trin-fejlfinding-i-administrationen.md)
- [Ordre afventer refundering, men betalingen er allerede sendt](https://help.zenamu.com/da/articles/13920236-ordre-afventer-refundering-men-betalingen-er-allerede-sendt.md)
- [Fremmøde og betalingsstatus: sådan markerer du deltagerstatus korrekt](https://help.zenamu.com/da/articles/13924630-fremmode-og-betalingsstatus-sadan-markerer-du-deltagerstatus-korrekt.md)
- [Hvorfor omsætningsstatistikker og ordretotaler ikke stemmer overens](https://help.zenamu.com/da/articles/13925001-hvorfor-omsaetningsstatistikker-og-ordretotaler-ikke-stemmer-overens.md)
- [Gavekortdesign — tilpasningsmuligheder](https://help.zenamu.com/da/articles/13926774-gavekortdesign-tilpasningsmuligheder.md)
- [Workshops og kurser uden onlinebooking \(kun information\)](https://help.zenamu.com/da/articles/13927079-workshops-og-kurser-uden-onlinebooking-kun-information.md)
- [Sådan sletter du en kunde fra dit studie vs. sletning af en kundekonto](https://help.zenamu.com/da/articles/13927087-sadan-sletter-du-en-kunde-fra-dit-studie-vs-sletning-af-en-kundekonto.md)
- [Flerdages kurser og workshops \(f.eks. lørdag + søndag som én blok\)](https://help.zenamu.com/da/articles/13927102-flerdages-kurser-og-workshops-f-eks-lordag-sondag-som-en-blok.md)
- [Hvorfor kan jeg ikke se muligheden "betal på stedet" for klippekort eller kreditter?](https://help.zenamu.com/da/articles/14817468-hvorfor-kan-jeg-ikke-se-muligheden-betal-pa-stedet-for-klippekort-eller-kreditter.md): Hvorfor kan kunder ikke betale for klippekort eller kreditter på stedet?
- [Hvor kan kunderne se mit holdskema?](https://help.zenamu.com/da/articles/14836879-hvor-kan-kunderne-se-mit-holdskema.md): Sådan finder og deler du dit offentlige skema med dine kunder

### Kendte problemer og løsninger

- [Hvorfor kan min besked ikke sendes, selvom den er under tegngrænsen?](https://help.zenamu.com/da/articles/10021047-hvorfor-kan-min-besked-ikke-sendes-selvom-den-er-under-tegngraensen.md)
- [Loginproblem \(CAPTCHA\)](https://help.zenamu.com/da/articles/10123851-loginproblem-captcha.md)
- [Hurtig løsning: holdet er fuldt, men en ekstra booking dukkede op](https://help.zenamu.com/da/articles/13915590-hurtig-losning-holdet-er-fuldt-men-en-ekstra-booking-dukkede-op.md)
- [Sideopdateringsprompt, appen virker ikke](https://help.zenamu.com/da/articles/13917746-sideopdateringsprompt-appen-virker-ikke.md)
- [Nyhedsbrevsintegration: genoprettelse af forbindelse og opdatering af adgang](https://help.zenamu.com/da/articles/13919759-nyhedsbrevsintegration-genoprettelse-af-forbindelse-og-opdatering-af-adgang.md)
- [Automatisk aflysning af hold, når minimumskapaciteten ikke er nået](https://help.zenamu.com/da/articles/13926520-automatisk-aflysning-af-hold-nar-minimumskapaciteten-ikke-er-naet.md)
- [Flere instruktører til et kursus eller hold](https://help.zenamu.com/da/articles/13926524-flere-instruktorer-til-et-kursus-eller-hold.md)
- [Hvorfor pluginnet eller holdplanen ikke vises på min hjemmeside](https://help.zenamu.com/da/articles/13926527-hvorfor-pluginnet-eller-holdplanen-ikke-vises-pa-min-hjemmeside.md)

### Integrationer \(plugins\)

- [Sådan integrerer du holdskemaet på din hjemmeside](https://help.zenamu.com/da/articles/10031563-sadan-integrerer-du-holdskemaet-pa-din-hjemmeside.md)
- [Sådan integrerer du listen over workshops på din hjemmeside](https://help.zenamu.com/da/articles/10031569-sadan-integrerer-du-listen-over-workshops-pa-din-hjemmeside.md)
- [Sådan integrerer du kursuslisten på din hjemmeside](https://help.zenamu.com/da/articles/10031736-sadan-integrerer-du-kursuslisten-pa-din-hjemmeside.md)
- [Sådan integrerer du holdplanen på din Webnode-hjemmeside](https://help.zenamu.com/da/articles/10031751-sadan-integrerer-du-holdplanen-pa-din-webnode-hjemmeside.md)
- [Sådan integrerer du holdplanen på din WordPress-hjemmeside](https://help.zenamu.com/da/articles/10031792-sadan-integrerer-du-holdplanen-pa-din-wordpress-hjemmeside.md)
- [Sådan integrerer du holdplanen på din Wix-hjemmeside](https://help.zenamu.com/da/articles/10031813-sadan-integrerer-du-holdplanen-pa-din-wix-hjemmeside.md)
- [Sådan integrerer du holdplanen på din hjemmeside via JavaScript](https://help.zenamu.com/da/articles/10032201-sadan-integrerer-du-holdplanen-pa-din-hjemmeside-via-javascript.md)
- [Pluginnets visningssprog](https://help.zenamu.com/da/articles/10031677-pluginnets-visningssprog.md)
- [🧩 Sådan tilføjer du et plugin med forudfiltrerede attributter](https://help.zenamu.com/da/articles/12716564-sadan-tilfojer-du-et-plugin-med-forudfiltrerede-attributter.md): Du kan vise forskellige dele af din holdplan \(hold, kurser, workshops\) på separate sider af din hjemmeside ved hjælp af Zenamu-plugins — hver med kun det, du ønsker, dine besøgende skal se.
- [Zenamu-plugins](https://help.zenamu.com/da/articles/13140949-zenamu-plugins.md): Indlejrbare plugins til din hjemmeside

### Google Kalender-integration

- [Sådan integrerer du dine Zenamu-hold i Google Kalender](https://help.zenamu.com/da/articles/10031510-sadan-integrerer-du-dine-zenamu-hold-i-google-kalender.md)

### Mobilapp

- [Mobilapp](https://help.zenamu.com/da/articles/10366492-mobilapp.md)

### Videoer og playlister

- [Hvad er videobiblioteket, og hvordan slår du det til](https://help.zenamu.com/da/articles/15500755-hvad-er-videobiblioteket-og-hvordan-slar-du-det-til.md): Et overblik over videobiblioteket i Zenamu: hvad funktionen gør, hvordan du slår den til, og hvad du skal bruge for at komme i gang.
- [Sådan tilføjer du en video fra Vimeo eller YouTube](https://help.zenamu.com/da/articles/15500764-sadan-tilfojer-du-en-video-fra-vimeo-eller-youtube.md): Sådan tilføjer du en video til Zenamu med et link fra Vimeo eller YouTube, udfylder dens oplysninger og sætter den op, så ingen kan misbruge den.
- [Playlister og sortering af dine videoer](https://help.zenamu.com/da/articles/15500766-playlister-og-sortering-af-dine-videoer.md): Sådan samler du videoer i playlister i Zenamu, ordner dem og bruger playlister både til adgang via medlemskab og til enkeltsalg.
- [Adgang til videoer via medlemskab](https://help.zenamu.com/da/articles/15500767-adgang-til-videoer-via-medlemskab.md): Sådan giver du medlemmer adgang til videoer i Zenamu: opsætning af adgang på en playliste og reglerne for, hvornår adgangen gælder, og hvornår den ikke gør.
- [Salg af enkelte videoer og playlister](https://help.zenamu.com/da/articles/15500768-salg-af-enkelte-videoer-og-playlister.md): Sådan sælger du videoer og playlister i Zenamu som et enkeltkøb: pris, gyldighed, betalingsmetoder, rabatkoder, kvitteringer og styring af adgang.
- [Sådan ser og køber kunderne dine videoer](https://help.zenamu.com/da/articles/15500770-sadan-ser-og-kober-kunderne-dine-videoer.md): Kundens syn på dine videoer: hvor de finder deres bibliotek, hvordan de fortsætter med at se, hvor de slap, og hvordan de køber adgang.
- [Videostatistik](https://help.zenamu.com/da/articles/15500775-videostatistik.md): Sådan læser du statistikken for visninger af dine videoer i Zenamu.

### Vilkår og betingelser

- [Generelle vilkår og betingelser](https://help.zenamu.com/da/articles/10031687-generelle-vilkar-og-betingelser.md)
- [Zenamu-platformens privatlivspolitik](https://help.zenamu.com/da/articles/10031694-zenamu-platformens-privatlivspolitik.md)
- [Databehandlingsaftale](https://help.zenamu.com/da/articles/10031704-databehandlingsaftale.md)
- [Liste over underleverandører](https://help.zenamu.com/da/articles/10031719-liste-over-underleverandorer.md)

## Nederlands

### Mijn account en aan de slag

- [Overstappen van een ander boekingssysteem naar Zenamu](https://help.zenamu.com/nl/articles/10007825-overstappen-van-een-ander-boekingssysteem-naar-zenamu.md)
- [Hoe kan ik mijn persoonlijke e-mailadres wijzigen?](https://help.zenamu.com/nl/articles/10045969-hoe-kan-ik-mijn-persoonlijke-e-mailadres-wijzigen.md)
- [Account verwijderen](https://help.zenamu.com/nl/articles/13481459-account-verwijderen.md)
- [Hoe voeg ik een extra locatie toe?](https://help.zenamu.com/nl/articles/11503852-hoe-voeg-ik-een-extra-locatie-toe.md)
- [Waar kan ik mijn factuurgegevens bijwerken?](https://help.zenamu.com/nl/articles/11579618-waar-kan-ik-mijn-factuurgegevens-bijwerken.md)
- [Waar kan ik de kleur van de boekingsknop wijzigen?](https://help.zenamu.com/nl/articles/12732908-waar-kan-ik-de-kleur-van-de-boekingsknop-wijzigen.md)
- [Inloggen en registreren via social media \(Facebook / Google\)](https://help.zenamu.com/nl/articles/12840169-inloggen-en-registreren-via-social-media-facebook-google.md)
- [Inlogproblemen en wachtwoord resetten](https://help.zenamu.com/nl/articles/13915597-inlogproblemen-en-wachtwoord-resetten.md)
- [API](https://help.zenamu.com/nl/articles/12780993-api.md): Waar krijg ik toegang tot de API?
- [Huisstijl](https://help.zenamu.com/nl/articles/13141457-huisstijl.md)
- [Klantmeldingen: aanmaken, bewerken en weergeven op het openbare lesrooster](https://help.zenamu.com/nl/articles/13921668-klantmeldingen-aanmaken-bewerken-en-weergeven-op-het-openbare-lesrooster.md)
- [Studionaam of URL wijzigen](https://help.zenamu.com/nl/articles/13926769-studionaam-of-url-wijzigen.md)
- [Uw openbare lesroosterpagina — link, QR-code en domein](https://help.zenamu.com/nl/articles/14033336-uw-openbare-lesroosterpagina-link-qr-code-en-domein.md): Waar u de URL van uw openbare lesrooster vindt, hoe u die kopieert, een QR-code genereert en het studiodomein wijzigt

### Boekingen en lesregistratie

- [Hoe verberg ik de capaciteit van een les of cursus?](https://help.zenamu.com/nl/articles/11426931-hoe-verberg-ik-de-capaciteit-van-een-les-of-cursus.md): Voorkom dat klanten zien hoeveel plekken bezet of nog beschikbaar zijn.
- [Hoe verhoog ik het aantal plekken dat één persoon tegelijk kan boeken?](https://help.zenamu.com/nl/articles/10016869-hoe-verhoog-ik-het-aantal-plekken-dat-een-persoon-tegelijk-kan-boeken.md)
- [Aangepaste velden in het boekingsformulier](https://help.zenamu.com/nl/articles/10496379-aangepaste-velden-in-het-boekingsformulier.md)
- [Wachtlijst](https://help.zenamu.com/nl/articles/11628592-wachtlijst.md)
- [Klanten: inhaallessen — toevoegen, bewerken en verwijderen](https://help.zenamu.com/nl/articles/13917983-klanten-inhaallessen-toevoegen-bewerken-en-verwijderen.md)
- [Inhaallessen beheren vanuit het beheerpaneel](https://help.zenamu.com/nl/articles/10021108-inhaallessen-beheren-vanuit-het-beheerpaneel.md)
- [Ongeoorloofde afwezigheid \(no-shows\)](https://help.zenamu.com/nl/articles/10031538-ongeoorloofde-afwezigheid-no-shows.md): Houd bij welke klanten niet komen opdagen en markeer hun reservering als onbetaald.
- [Registratie verplicht stellen voor het boeken](https://help.zenamu.com/nl/articles/10026003-registratie-verplicht-stellen-voor-het-boeken.md): Schakel de mogelijkheid uit om als ongeregistreerde klant te boeken.
- [Ingelogde vs. gastklant bij het boeken — wat is anders](https://help.zenamu.com/nl/articles/13915552-ingelogde-vs-gastklant-bij-het-boeken-wat-is-anders.md)
- [🧒 Kinderlessen en reserveringen voor kinderen](https://help.zenamu.com/nl/articles/12569996-kinderlessen-en-reserveringen-voor-kinderen.md)
- [Zichtbaarheid van geannuleerde lessen op het openbare lesrooster](https://help.zenamu.com/nl/articles/13925515-zichtbaarheid-van-geannuleerde-lessen-op-het-openbare-lesrooster.md)
- [Deelnameverklaringen in de praktijk: sjablonen, versies, handtekeningen en uitzonderingen](https://help.zenamu.com/nl/articles/13915496-deelnameverklaringen-in-de-praktijk-sjablonen-versies-handtekeningen-en-uitzonderingen.md)
- [Een les, cursus of evenement verbergen op het openbare lesrooster](https://help.zenamu.com/nl/articles/13925092-een-les-cursus-of-evenement-verbergen-op-het-openbare-lesrooster.md)
- [Herhalende lessen met een aangepast interval \(elke 2 weken, maandelijks\)](https://help.zenamu.com/nl/articles/13926764-herhalende-lessen-met-een-aangepast-interval-elke-2-weken-maandelijks.md)
- [Deelnemers exporteren](https://help.zenamu.com/nl/articles/14167765-deelnemers-exporteren.md): U kunt deelnemers exporteren voor cursussen, individuele sessies, workshops en lessen, direct vanuit het evenement.

### Hulp bij cursussen

- [Een cursus aanmaken met meerdere lessen](https://help.zenamu.com/nl/articles/10026714-een-cursus-aanmaken-met-meerdere-lessen.md): Stap voor stap een langlopende cursus opzetten in Zenamu, inclusief prijzen en inschrijvingsopties.
- [Algemene cursusinstellingen](https://help.zenamu.com/nl/articles/10026787-algemene-cursusinstellingen.md): Instellingen die voor alle cursussen gelden: openstaande plekken, annuleringsvoorwaarden en aangepaste vragen.
- [Hoe beheer ik mijn cursus?](https://help.zenamu.com/nl/articles/10026989-hoe-beheer-ik-mijn-cursus.md): Deelnemers toevoegen, inhaallessen, sjablonen, lessen annuleren of verzetten en betalingen splitsen.
- [Inhaallessen \(compensaties\)](https://help.zenamu.com/nl/articles/10031548-inhaallessen-compensaties.md)
- [Een nieuwe les toevoegen aan een lopende cursus](https://help.zenamu.com/nl/articles/12818578-een-nieuwe-les-toevoegen-aan-een-lopende-cursus.md)
- [Hoe wordt de prijs berekend voor een cursus die al is begonnen?](https://help.zenamu.com/nl/articles/10003702-hoe-wordt-de-prijs-berekend-voor-een-cursus-die-al-is-begonnen.md)
- [Annuleringsbeleid en inhaallessen instellen](https://help.zenamu.com/nl/articles/10479519-annuleringsbeleid-en-inhaallessen-instellen.md)
- [Cursussen: een cursus voortijdig annuleren en deelnemers informeren](https://help.zenamu.com/nl/articles/13915669-cursussen-een-cursus-voortijdig-annuleren-en-deelnemers-informeren.md)
- [Cursussen: een docent wisselen tijdens een lopende cursus — hoe doet u dat zonder verwarring](https://help.zenamu.com/nl/articles/13920327-cursussen-een-docent-wisselen-tijdens-een-lopende-cursus-hoe-doet-u-dat-zonder-verwarring.md)
- [Cursussen: een les verplaatsen in een lopende cursus](https://help.zenamu.com/nl/articles/13924624-cursussen-een-les-verplaatsen-in-een-lopende-cursus.md)
- [Cursussen: een klant overzetten tussen twee cursussen](https://help.zenamu.com/nl/articles/13924626-cursussen-een-klant-overzetten-tussen-twee-cursussen.md)

### Individuele afspraken

- [Inleiding tot afspraken](https://help.zenamu.com/nl/articles/13823904-inleiding-tot-afspraken.md)
- [Een dienst aanmaken en instellen](https://help.zenamu.com/nl/articles/13823910-een-dienst-aanmaken-en-instellen.md)
- [Specialisten beheren en toewijzen aan diensten](https://help.zenamu.com/nl/articles/13823914-specialisten-beheren-en-toewijzen-aan-diensten.md)
- [Beschikbaarheid van specialisten instellen](https://help.zenamu.com/nl/articles/13823917-beschikbaarheid-van-specialisten-instellen.md)
- [Afspraken: beschikbaarheidsconflicten en niet-beschikbare dagen](https://help.zenamu.com/nl/articles/13915501-afspraken-beschikbaarheidsconflicten-en-niet-beschikbare-dagen.md)
- [Boekingen beheren](https://help.zenamu.com/nl/articles/13823920-boekingen-beheren.md)
- [Afspraken: boekingen in afwachting — goedkeuren, afwijzen en automatische annulering](https://help.zenamu.com/nl/articles/13920094-afspraken-boekingen-in-afwachting-goedkeuren-afwijzen-en-automatische-annulering.md)
- [Betalingen en annuleringsbeleid](https://help.zenamu.com/nl/articles/13823922-betalingen-en-annuleringsbeleid.md)
- [E-mailmeldingen voor afspraken](https://help.zenamu.com/nl/articles/13823923-e-mailmeldingen-voor-afspraken.md)
- [De openbare boekingspagina](https://help.zenamu.com/nl/articles/13823926-de-openbare-boekingspagina.md)
- [Een aangepast bericht sturen naar een klant vanuit een boeking \(Afspraken\)](https://help.zenamu.com/nl/articles/13915505-een-aangepast-bericht-sturen-naar-een-klant-vanuit-een-boeking-afspraken.md)
- [Een volgeboekt tijdslot volgen en beschikbaarheidsmeldingen](https://help.zenamu.com/nl/articles/13915509-een-volgeboekt-tijdslot-volgen-en-beschikbaarheidsmeldingen.md)
- [Afspraken: rollen en rechten in het boekingsdetail](https://help.zenamu.com/nl/articles/13919820-afspraken-rollen-en-rechten-in-het-boekingsdetail.md)
- [Afspraken: het boekingsdetail stap voor stap](https://help.zenamu.com/nl/articles/13919907-afspraken-het-boekingsdetail-stap-voor-stap.md)

### Voor uw cliënten

- [Hoe annuleer ik een reservering?](https://help.zenamu.com/nl/articles/10006863-hoe-annuleer-ik-een-reservering.md)
- [Hoe boek ik een les?](https://help.zenamu.com/nl/articles/10006936-hoe-boek-ik-een-les.md)
- [Hoe maakt u een klantaccount aan in Zenamu?](https://help.zenamu.com/nl/articles/10011640-hoe-maakt-u-een-klantaccount-aan-in-zenamu.md)
- [Een cadeaubon kopen, inwisselen en gebruiken](https://help.zenamu.com/nl/articles/10509225-een-cadeaubon-kopen-inwisselen-en-gebruiken.md)

### Annuleringsbeleid

- [Annuleringskosten voor reserveringen](https://help.zenamu.com/nl/articles/10022102-annuleringskosten-voor-reserveringen.md): Stel annuleringskosten in die worden ingehouden wanneer een klant vlak voor aanvang annuleert.

### Gebruikersrollen en rechten

- [Rechten van docenten in de studio](https://help.zenamu.com/nl/articles/10022111-rechten-van-docenten-in-de-studio.md): Stel in welke onderdelen van het systeem elke docent kan bekijken en bewerken.
- [Een docent verbergen op de openbare pagina](https://help.zenamu.com/nl/articles/13724559-een-docent-verbergen-op-de-openbare-pagina.md): Docent verbergen, instructeur onzichtbaar maken, docent niet tonen op website, privéprofiel docent, workshopdocent niet zichtbaar
- [Rollen en rechten in het beheerpaneel: wie kan wat doen](https://help.zenamu.com/nl/articles/13915543-rollen-en-rechten-in-het-beheerpaneel-wie-kan-wat-doen.md)
- [Instellingen: personeelsrollen en veilig rechten delegeren](https://help.zenamu.com/nl/articles/13915575-instellingen-personeelsrollen-en-veilig-rechten-delegeren.md)
- [Studiobeheerders instellen en accounteigendom overdragen](https://help.zenamu.com/nl/articles/13926219-studiobeheerders-instellen-en-accounteigendom-overdragen.md)

### Bestellingen

- [Bestellingenbeheer in het beheerpaneel: een complete gids](https://help.zenamu.com/nl/articles/13915512-bestellingenbeheer-in-het-beheerpaneel-een-complete-gids.md)
- [Hoe terugbetalingen werken en bestellingsstatussen](https://help.zenamu.com/nl/articles/13915483-hoe-terugbetalingen-werken-en-bestellingsstatussen.md)
- [Bestellingen exporteren](https://help.zenamu.com/nl/articles/10355629-bestellingen-exporteren.md): Bestellingen exporteren voor de boekhouding
- [Betalingsbewijzen in het Zenamu-reserveringssysteem](https://help.zenamu.com/nl/articles/10031533-betalingsbewijzen-in-het-zenamu-reserveringssysteem.md): Betalingsbewijzen inschakelen, het verschil tussen betalingsbewijs en factuur, en waar u ze terugvindt.
- [Betalingsbewijs vs. annuleringsbon: wanneer welk document downloaden](https://help.zenamu.com/nl/articles/13919983-betalingsbewijs-vs-annuleringsbon-wanneer-welk-document-downloaden.md)
- [Hoe voeg ik factuurgegevens toe aan klanten?](https://help.zenamu.com/nl/articles/10429303-hoe-voeg-ik-factuurgegevens-toe-aan-klanten.md)
- [Belasting \(btw\) berekenen](https://help.zenamu.com/nl/articles/13719223-belasting-btw-berekenen.md)
- [Het bedrag en btw-tarief op een specifieke bestelling wijzigen](https://help.zenamu.com/nl/articles/13915515-het-bedrag-en-btw-tarief-op-een-specifieke-bestelling-wijzigen.md)
- [Belastinginstellingen: wat te controleren na het wijzigen van uw btw-tarief](https://help.zenamu.com/nl/articles/13921364-belastinginstellingen-wat-te-controleren-na-het-wijzigen-van-uw-btw-tarief.md)
- [Facturatiegegevens van klanten — complete handleiding](https://help.zenamu.com/nl/articles/14136627-facturatiegegevens-van-klanten-complete-handleiding.md): Hoe automatische verzameling van facturatiegegevens, selfservice voor klanten en de beheerdersuitzondering werken
- [Betalingsbewijs vs. factuur](https://help.zenamu.com/nl/articles/14136645-betalingsbewijs-vs-factuur.md): Hoe u het documenttype kiest

### Betalingen

- [Instellingen: betaalmethoden — toevoegen, bewerken en verwijderen](https://help.zenamu.com/nl/articles/13919755-instellingen-betaalmethoden-toevoegen-bewerken-en-verwijderen.md)
- [Betaling via bankoverschrijving instellen](https://help.zenamu.com/nl/articles/10021138-betaling-via-bankoverschrijving-instellen.md)
- [Automatische koppeling van bankoverschrijvingen](https://help.zenamu.com/nl/articles/13192185-automatische-koppeling-van-bankoverschrijvingen.md)
- [Automatische betalingskoppeling: probleemoplossing en foutstatussen](https://help.zenamu.com/nl/articles/13915521-automatische-betalingskoppeling-probleemoplossing-en-foutstatussen.md)
- [Prijsopties voor voordeelkaarten](https://help.zenamu.com/nl/articles/10010292-prijsopties-voor-voordeelkaarten.md): Hoe stelt u speciale prijzen in voor betalingen met voordeelkaarten?
- [Instellingen voor betalingen op locatie](https://help.zenamu.com/nl/articles/15645680-instellingen-voor-betalingen-op-locatie.md)

### Tegoed en passen

- [Tegoedpakketten en passen: flexibele betaalopties](https://help.zenamu.com/nl/articles/10027619-tegoedpakketten-en-passen-flexibele-betaalopties.md): Bied uw klanten tegoedpakketten of passen aan als vooruitbetaalde betaalmethode.
- [Tegoedsysteem](https://help.zenamu.com/nl/articles/10027690-tegoedsysteem.md): Hoe het tegoedsysteem werkt, hoe u het instelt, en hoe uw klanten tegoed kunnen kopen en gebruiken.
- [Passen](https://help.zenamu.com/nl/articles/10028060-passen.md): Hoe passen werken, hoe u ze instelt, en hoe uw klanten ze kunnen kopen en gebruiken.
- [Tegoed opwaarderen met een aangepaste prijs](https://help.zenamu.com/nl/articles/11511177-tegoed-opwaarderen-met-een-aangepaste-prijs.md)
- [Toegangen toevoegen aan een klant vanuit het beheerpaneel](https://help.zenamu.com/nl/articles/12147302-toegangen-toevoegen-aan-een-klant-vanuit-het-beheerpaneel.md): Toegangen toevoegen of verwijderen tegen een willekeurige prijs of gratis
- [Tegoed, passen of inhaallessen toevoegen aan uw klanten](https://help.zenamu.com/nl/articles/10009967-tegoed-passen-of-inhaallessen-toevoegen-aan-uw-klanten.md): Toevoegen vanuit het beheerpaneel
- [Handmatige aanpassingen van tegoed en toegangen: een veilig proces](https://help.zenamu.com/nl/articles/13915568-handmatige-aanpassingen-van-tegoed-en-toegangen-een-veilig-proces.md)
- [Pascategorieën](https://help.zenamu.com/nl/articles/15956464-pascategorieen.md): Verdeel uw passen in aparte categorieën en bepaal precies voor welke lessen klanten ze kunnen gebruiken — bijvoorbeeld alleen reformer-lessen of de lessen van een specifieke docent.

### Lidmaatschappen

- [Lidmaatschappen: hoe boekingslimieten werken](https://help.zenamu.com/nl/articles/13666939-lidmaatschappen-hoe-boekingslimieten-werken.md): Dag- en weeklimieten volgen de kalender; de maandlimiet volgt de periode van het betreffende lidmaatschap.
- [Lidmaatschapsniveaus met verschillende lesprijzen toevoegen](https://help.zenamu.com/nl/articles/12121831-lidmaatschapsniveaus-met-verschillende-lesprijzen-toevoegen.md): Meerdere lidmaatschapsniveaus aanmaken \(bijv. Goud, Zilver, Platina\) met eigen prijsregels of kortingen per evenement.
- [Een lidmaatschap verwijderen](https://help.zenamu.com/nl/articles/12629488-een-lidmaatschap-verwijderen.md): U kunt een lidmaatschap verwijderen nadat het is gearchiveerd.
- [Lidmaatschappen beperken tot bepaalde lessen](https://help.zenamu.com/nl/articles/12109154-lidmaatschappen-beperken-tot-bepaalde-lessen.md): Ik wil aparte lidmaatschappen aanmaken die alleen voor bepaalde lessen gelden.
- [De volgorde van lidmaatschappen in de publieke weergave wijzigen](https://help.zenamu.com/nl/articles/12629674-de-volgorde-van-lidmaatschappen-in-de-publieke-weergave-wijzigen.md)

### Externe instructeurs & partnerstudio's

- [Studiosamenwerking — overzicht en instellen](https://help.zenamu.com/nl/articles/14040883-studiosamenwerking-overzicht-en-instellen.md): Twee studio's verbinden in Zenamu, een samenwerking opzetten en gedeelde evenementen beheren.
- [Evenementen delen en hoe samenwerking werkt voor klanten](https://help.zenamu.com/nl/articles/14040889-evenementen-delen-en-hoe-samenwerking-werkt-voor-klanten.md): Hoe u lessen, cursussen en workshops deelt met een partnerstudio, en wat klanten zien bij het boeken.
- [Samenwerkingsstatistieken](https://help.zenamu.com/nl/articles/14040893-samenwerkingsstatistieken.md): Boekings- en omzetstatistieken bekijken voor gedeelde evenementen uit studiosamenwerking.
- [Samenwerking — veelgestelde vragen](https://help.zenamu.com/nl/articles/14040897-samenwerking-veelgestelde-vragen.md): Antwoorden op veelgestelde vragen over studiosamenwerking in Zenamu.

### Online les

- [Een online les aanmaken in Zenamu](https://help.zenamu.com/nl/articles/10031493-een-online-les-aanmaken-in-zenamu.md): Stap voor stap een online les opzetten, inclusief betaalmethoden en het delen van de leslink.

### Automatische e-mailmeldingen

- [Automatische e-mailmeldingen in Zenamu](https://help.zenamu.com/nl/articles/10022387-automatische-e-mailmeldingen-in-zenamu.md): Overzicht van alle automatische e-mails die Zenamu verstuurt naar u en uw klanten.
- [Meldingen over nieuwe cadeaubonbestellingen](https://help.zenamu.com/nl/articles/13927110-meldingen-over-nieuwe-cadeaubonbestellingen.md)

### Marketingondersteuning

- [Uw evenement delen](https://help.zenamu.com/nl/articles/12311627-uw-evenement-delen.md): Deel direct op Facebook.com, WhatsApp, per e-mail, of kopieer de openbare link naar uw evenement.
- [Een cadeaubon aanmaken](https://help.zenamu.com/nl/articles/12898373-een-cadeaubon-aanmaken.md)

### Verhuur van studioruimtes

- [Uw ruimte te huur aanbieden](https://help.zenamu.com/nl/articles/15917123-uw-ruimte-te-huur-aanbieden.md): Maak een verhuuraanbieding voor een zaal, stel de prijs en beschikbaarheid in en publiceer die voor andere instructeurs.
- [Annuleringsvoorwaarden voor verhuur](https://help.zenamu.com/nl/articles/15917127-annuleringsvoorwaarden-voor-verhuur.md): Hoeveel een huurder terugkrijgt bij annulering: drie kant-en-klare niveaus van annuleringsvoorwaarden plus aangepaste regels.
- [Verhuuraanvragen goedkeuren](https://help.zenamu.com/nl/articles/15917128-verhuuraanvragen-goedkeuren.md): Hoe een verhuuraanvraag u bereikt, hoeveel tijd u hebt om te beslissen en wat er gebeurt als u niet op tijd reageert.
- [Betalingen en terugbetalingen bij verhuur](https://help.zenamu.com/nl/articles/15917131-betalingen-en-terugbetalingen-bij-verhuur.md): Hoe huurders voor een verhuur betalen, wanneer en hoe geld terugkomt, en waar huurders hun boekingen vinden.
- [Abonnementen en kosten voor verhuur](https://help.zenamu.com/nl/articles/15917133-abonnementen-en-kosten-voor-verhuur.md): Welk abonnement ruimteverhuur ontgrendelt, welke kosten er gelden, en wat er gebeurt als u naar een lager abonnement overstapt.
- [Roosterconflicten en beperkingen](https://help.zenamu.com/nl/articles/15917135-roosterconflicten-en-beperkingen.md): Wat Zenamu controleert zodat verhuur niet botst met uw rooster, waar de controles hun grenzen hebben, en wat klanten zien.

### Tarieven \(Abonnementen\)

- [Hoe kunt u uw abonnement upgraden?](https://help.zenamu.com/nl/articles/10006873-hoe-kunt-u-uw-abonnement-upgraden.md)
- [Hoe kunt u uw abonnement downgraden?](https://help.zenamu.com/nl/articles/10019398-hoe-kunt-u-uw-abonnement-downgraden.md)
- [Welk abonnement past bij u?](https://help.zenamu.com/nl/articles/10019399-welk-abonnement-past-bij-u.md)
- [Wat telt als 1 bestelling?](https://help.zenamu.com/nl/articles/10019400-wat-telt-als-1-bestelling.md)
- [Overschakelen naar het gratis abonnement: wat gebeurt er als mijn proefperiode afloopt?](https://help.zenamu.com/nl/articles/10019402-overschakelen-naar-het-gratis-abonnement-wat-gebeurt-er-als-mijn-proefperiode-afloopt.md)
- [Hoe schakel ik terug naar de gratis versie?](https://help.zenamu.com/nl/articles/10250475-hoe-schakel-ik-terug-naar-de-gratis-versie.md)
- [Lesplanning in het gratis tarief](https://help.zenamu.com/nl/articles/10031519-lesplanning-in-het-gratis-tarief.md): Wat biedt het gratis Zenamu-tarief, wat zijn de beperkingen, en wat gebeurt er met uw cursussen bij een downgrade.
- [Een abonnement afsluiten](https://help.zenamu.com/nl/articles/10380219-een-abonnement-afsluiten.md)
- [Waar vind ik mijn Zenamu-factuur?](https://help.zenamu.com/nl/articles/10082935-waar-vind-ik-mijn-zenamu-factuur.md)
- [Wat gebeurt er als ik de bestellimiet van mijn abonnement overschrijd?](https://help.zenamu.com/nl/articles/10535391-wat-gebeurt-er-als-ik-de-bestellimiet-van-mijn-abonnement-overschrijd.md)
- [Hoe kunt u uw abonnement opzeggen?](https://help.zenamu.com/nl/articles/11502009-hoe-kunt-u-uw-abonnement-opzeggen.md)
- [Waar kan ik mijn Zenamu-abonnementsfactuur downloaden?](https://help.zenamu.com/nl/articles/10383057-waar-kan-ik-mijn-zenamu-abonnementsfactuur-downloaden.md)
- [Abonnementen en facturering — probleemoplossing](https://help.zenamu.com/nl/articles/13915602-abonnementen-en-facturering-probleemoplossing.md)
- [Uw betaalkaart wijzigen voor het Zenamu-abonnement](https://help.zenamu.com/nl/articles/13925920-uw-betaalkaart-wijzigen-voor-het-zenamu-abonnement.md)
- [Overstappen van een maand- naar een jaarabonnement \(en andersom\)](https://help.zenamu.com/nl/articles/13925970-overstappen-van-een-maand-naar-een-jaarabonnement-en-andersom.md)
- [Hoe de abonnementsfacturering werkt — factureringsperiodes en planwijzigingen](https://help.zenamu.com/nl/articles/13926658-hoe-de-abonnementsfacturering-werkt-factureringsperiodes-en-planwijzigingen.md)
- [Btw-vrij abonnement voor EU-bedrijven \(verlegging\)](https://help.zenamu.com/nl/articles/13926660-btw-vrij-abonnement-voor-eu-bedrijven-verlegging.md)

### Veelgestelde vragen en antwoorden

- [Twee aparte studio-/freelanceraccounts gebruiken](https://help.zenamu.com/nl/articles/11388504-twee-aparte-studio-freelanceraccounts-gebruiken.md): Twee accounts beheren, elk met een eigen lesrooster.
- [Migreren vanuit uw vorige systeem en klanten importeren](https://help.zenamu.com/nl/articles/10031589-migreren-vanuit-uw-vorige-systeem-en-klanten-importeren.md)
- [Hoe kan ik een betaling voor een evenement splitsen in een aanbetaling en een restbetaling?](https://help.zenamu.com/nl/articles/10031597-hoe-kan-ik-een-betaling-voor-een-evenement-splitsen-in-een-aanbetaling-en-een-restbetaling.md)
- [Waarom heb ik geen e-mail ontvangen van het Zenamu-boekingssysteem?](https://help.zenamu.com/nl/articles/10031617-waarom-heb-ik-geen-e-mail-ontvangen-van-het-zenamu-boekingssysteem.md)
- [Waarom is mijn Stripe-kaartbetaling niet actief?](https://help.zenamu.com/nl/articles/10031672-waarom-is-mijn-stripe-kaartbetaling-niet-actief.md)
- [Ik ben btw-plichtig geworden \(alleen EU\)](https://help.zenamu.com/nl/articles/10311518-ik-ben-btw-plichtig-geworden-alleen-eu.md)
- [Een promotiecode aanmaken](https://help.zenamu.com/nl/articles/10432264-een-promotiecode-aanmaken.md)
- [Welke betaalproviders ondersteunt Zenamu?](https://help.zenamu.com/nl/articles/10078722-welke-betaalproviders-ondersteunt-zenamu.md)
- [Een klant beheren zonder Zenamu-account](https://help.zenamu.com/nl/articles/10025973-een-klant-beheren-zonder-zenamu-account.md): Voeg klanten toe die niet geregistreerd zijn — ook zonder e-mailadres.
- ["Eerste les gratis" instellen](https://help.zenamu.com/nl/articles/10528756-eerste-les-gratis-instellen.md)
- [Hoe voeg ik deelnemers toe nadat de les is begonnen?](https://help.zenamu.com/nl/articles/10016877-hoe-voeg-ik-deelnemers-toe-nadat-de-les-is-begonnen.md)
- [De lesprijs aanpassen voor één klant](https://help.zenamu.com/nl/articles/10026015-de-lesprijs-aanpassen-voor-een-klant.md): Drie manieren om een individuele klant een andere prijs te berekenen voor een les.
- [Factuurgegevens invullen als niet-btw-plichtige ondernemer](https://help.zenamu.com/nl/articles/11000381-factuurgegevens-invullen-als-niet-btw-plichtige-ondernemer.md)
- [De beheerder van een studio-/freelanceraccount wijzigen](https://help.zenamu.com/nl/articles/11130988-de-beheerder-van-een-studio-freelanceraccount-wijzigen.md): Beheerrechten overdragen voor uw Zenamu-studio- of freelanceraccount.
- [Hoe annuleer ik de deelname van een klant aan een afgelopen cursus?](https://help.zenamu.com/nl/articles/11196540-hoe-annuleer-ik-de-deelname-van-een-klant-aan-een-afgelopen-cursus.md): De cursus is al afgelopen, maar ik wil de deelname van een klant volledig annuleren.
- [Informatie toevoegen aan een docent](https://help.zenamu.com/nl/articles/11768038-informatie-toevoegen-aan-een-docent.md)
- [Hoe bekijk ik wachtlijstdeelnemers van een afgelopen les?](https://help.zenamu.com/nl/articles/11963005-hoe-bekijk-ik-wachtlijstdeelnemers-van-een-afgelopen-les.md)
- [Zaalverhuur markeren in het rooster](https://help.zenamu.com/nl/articles/12353139-zaalverhuur-markeren-in-het-rooster.md)
- [Waar vindt u de betalingsstatistieken per docent?](https://help.zenamu.com/nl/articles/12385607-waar-vindt-u-de-betalingsstatistieken-per-docent.md)
- [Mijn kaart is verlopen en ik heb een openstaande betaling — wat moet ik doen?](https://help.zenamu.com/nl/articles/12595168-mijn-kaart-is-verlopen-en-ik-heb-een-openstaande-betaling-wat-moet-ik-doen.md): U kunt de betaling opnieuw proberen met een andere kaart in het betalingsdetail.
- [Verloop en verlenging van tegoed en toegangen](https://help.zenamu.com/nl/articles/12646087-verloop-en-verlenging-van-tegoed-en-toegangen.md)
- [Ik heb een prijs per les ingesteld voor de cursus, maar die lijkt niet te verschijnen.](https://help.zenamu.com/nl/articles/12665551-ik-heb-een-prijs-per-les-ingesteld-voor-de-cursus-maar-die-lijkt-niet-te-verschijnen.md)
- [Gelden kortingscodes ook bij terugkerende lidmaatschapsverlengingen?](https://help.zenamu.com/nl/articles/12889449-gelden-kortingscodes-ook-bij-terugkerende-lidmaatschapsverlengingen.md): Wordt de kortingscode eenmalig toegepast, of blijft het terugkerende lidmaatschap tegen het kortingstarief verlengd?
- [Een cadeaubon verzilveren vanuit het beheerpaneel](https://help.zenamu.com/nl/articles/13142086-een-cadeaubon-verzilveren-vanuit-het-beheerpaneel.md): Als een klant een afgedrukte cadeaubon meebrengt, kunt u deze rechtstreeks vanuit de beheeromgeving verzilveren \(toewijzen\).
- [Welke taal wordt gebruikt voor facturen en betalingsbewijzen?](https://help.zenamu.com/nl/articles/13209294-welke-taal-wordt-gebruikt-voor-facturen-en-betalingsbewijzen.md): Taalinstellingen voor klantfacturen en uw abonnementsfacturen
- [Een bulkbericht sturen naar alle deelnemers](https://help.zenamu.com/nl/articles/13375624-een-bulkbericht-sturen-naar-alle-deelnemers.md)
- [Lidmaatschappen: terugkerende betalingen](https://help.zenamu.com/nl/articles/13644944-lidmaatschappen-terugkerende-betalingen.md): Ja — Zenamu ondersteunt nu doorlopende lidmaatschappen die de kaart van uw klanten automatisch elke maand, elk kwartaal of elk jaar afschrijven. Hoe ze werken en hoe ze verschillen van eenmalige li...
- [Wisselt de boekingsinterface automatisch van taal op basis van de browsertaal?](https://help.zenamu.com/nl/articles/13670945-wisselt-de-boekingsinterface-automatisch-van-taal-op-basis-van-de-browsertaal.md): Ondersteunt Zenamu Engels? Hoe ga ik om met tweetalige lesbeschrijvingen?
- [Wanneer ondertekenen klanten de deelnameverklaring?](https://help.zenamu.com/nl/articles/13700685-wanneer-ondertekenen-klanten-de-deelnameverklaring.md): Hoe en wanneer de deelnameverklaring aan klanten wordt getoond tijdens het boekingsproces
- [Waarom zie ik geen betalingsbewijzen en hoe schakel ik ze in](https://help.zenamu.com/nl/articles/13915531-waarom-zie-ik-geen-betalingsbewijzen-en-hoe-schakel-ik-ze-in.md)
- [Les vs. cursus vs. evenement vs. afspraak: wat is het verschil](https://help.zenamu.com/nl/articles/13915548-les-vs-cursus-vs-evenement-vs-afspraak-wat-is-het-verschil.md)
- [Klantlabels vs. notities: wanneer wat gebruiken](https://help.zenamu.com/nl/articles/13915564-klantlabels-vs-notities-wanneer-wat-gebruiken.md)
- [Cursussen: losse les vs. terugkerende cursus — het juiste type kiezen](https://help.zenamu.com/nl/articles/13915580-cursussen-losse-les-vs-terugkerende-cursus-het-juiste-type-kiezen.md)
- [Klanten: dubbele klantprofielen — oplossen zonder gegevens te verliezen](https://help.zenamu.com/nl/articles/13915584-klanten-dubbele-klantprofielen-oplossen-zonder-gegevens-te-verliezen.md)
- [Promotiecode werkt niet: stapsgewijze probleemoplossing in het beheerpaneel](https://help.zenamu.com/nl/articles/13917976-promotiecode-werkt-niet-stapsgewijze-probleemoplossing-in-het-beheerpaneel.md)
- [Bestelling wacht op terugbetaling, maar het geld is al verstuurd](https://help.zenamu.com/nl/articles/13920236-bestelling-wacht-op-terugbetaling-maar-het-geld-is-al-verstuurd.md)
- [Aanwezigheid en betalingsstatus: hoe markeert u de status van deelnemers correct](https://help.zenamu.com/nl/articles/13924630-aanwezigheid-en-betalingsstatus-hoe-markeert-u-de-status-van-deelnemers-correct.md)
- [Waarom omzetstatistieken en besteltotalen niet overeenkomen](https://help.zenamu.com/nl/articles/13925001-waarom-omzetstatistieken-en-besteltotalen-niet-overeenkomen.md)
- [Ontwerp van cadeaubonnen — aanpassingsmogelijkheden](https://help.zenamu.com/nl/articles/13926774-ontwerp-van-cadeaubonnen-aanpassingsmogelijkheden.md)
- [Workshops en cursussen zonder online boeking \(alleen informatie\)](https://help.zenamu.com/nl/articles/13927079-workshops-en-cursussen-zonder-online-boeking-alleen-informatie.md)
- [Een klant uit uw studio verwijderen vs. een klantaccount verwijderen](https://help.zenamu.com/nl/articles/13927087-een-klant-uit-uw-studio-verwijderen-vs-een-klantaccount-verwijderen.md)
- [Meerdaagse cursussen en workshops \(bijv. zaterdag + zondag als één blok\)](https://help.zenamu.com/nl/articles/13927102-meerdaagse-cursussen-en-workshops-bijv-zaterdag-zondag-als-een-blok.md)
- [Waarom zie ik de optie "op locatie betalen" niet voor passen of tegoeden?](https://help.zenamu.com/nl/articles/14817468-waarom-zie-ik-de-optie-op-locatie-betalen-niet-voor-passen-of-tegoeden.md): Waarom kunnen klanten passen of tegoeden niet op locatie betalen?
- [Waar kunnen klanten mijn lesrooster zien?](https://help.zenamu.com/nl/articles/14836879-waar-kunnen-klanten-mijn-lesrooster-zien.md): Hoe u uw openbare lesrooster vindt en deelt met klanten

### Bekende problemen en oplossingen

- [Waarom kan ik mijn bericht niet versturen, ook al zit ik onder de tekenlimiet?](https://help.zenamu.com/nl/articles/10021047-waarom-kan-ik-mijn-bericht-niet-versturen-ook-al-zit-ik-onder-de-tekenlimiet.md)
- [Probleem bij het inloggen \(CAPTCHA\)](https://help.zenamu.com/nl/articles/10123851-probleem-bij-het-inloggen-captcha.md)
- [Snelle oplossing: de les is vol maar er verscheen een extra boeking](https://help.zenamu.com/nl/articles/13915590-snelle-oplossing-de-les-is-vol-maar-er-verscheen-een-extra-boeking.md)
- [Melding om de pagina te vernieuwen, app werkt niet](https://help.zenamu.com/nl/articles/13917746-melding-om-de-pagina-te-vernieuwen-app-werkt-niet.md)
- [Nieuwsbriefintegratie: opnieuw verbinden en toegang bijwerken](https://help.zenamu.com/nl/articles/13919759-nieuwsbriefintegratie-opnieuw-verbinden-en-toegang-bijwerken.md)
- [Automatische lesannulering bij onvoldoende deelnemers](https://help.zenamu.com/nl/articles/13926520-automatische-lesannulering-bij-onvoldoende-deelnemers.md)
- [Meerdere docenten voor een cursus of les](https://help.zenamu.com/nl/articles/13926524-meerdere-docenten-voor-een-cursus-of-les.md)
- [Waarom de plugin of het lesrooster niet wordt weergegeven op mijn website](https://help.zenamu.com/nl/articles/13926527-waarom-de-plugin-of-het-lesrooster-niet-wordt-weergegeven-op-mijn-website.md)

### Integraties \(Plugins\)

- [Het lesrooster integreren op uw website](https://help.zenamu.com/nl/articles/10031563-het-lesrooster-integreren-op-uw-website.md)
- [De evenementenlijst integreren op uw website](https://help.zenamu.com/nl/articles/10031569-de-evenementenlijst-integreren-op-uw-website.md)
- [De cursuslijst integreren op uw website](https://help.zenamu.com/nl/articles/10031736-de-cursuslijst-integreren-op-uw-website.md)
- [Het lesrooster integreren op uw Webnode-website](https://help.zenamu.com/nl/articles/10031751-het-lesrooster-integreren-op-uw-webnode-website.md)
- [Het lesrooster integreren op uw WordPress-website](https://help.zenamu.com/nl/articles/10031792-het-lesrooster-integreren-op-uw-wordpress-website.md)
- [Het lesrooster integreren op uw Wix-website](https://help.zenamu.com/nl/articles/10031813-het-lesrooster-integreren-op-uw-wix-website.md)
- [Het lesrooster integreren op uw website via JavaScript](https://help.zenamu.com/nl/articles/10032201-het-lesrooster-integreren-op-uw-website-via-javascript.md)
- [Weergavetaal van de plugin](https://help.zenamu.com/nl/articles/10031677-weergavetaal-van-de-plugin.md)
- [🧩 Een plugin met vooraf ingestelde filters toevoegen](https://help.zenamu.com/nl/articles/12716564-een-plugin-met-vooraf-ingestelde-filters-toevoegen.md): U kunt verschillende onderdelen van uw rooster \(lessen, cursussen, evenementen\) op aparte pagina's van uw website tonen met Zenamu-plugins — elk met alleen het aanbod dat u wilt laten zien.
- [Zenamu-plugins](https://help.zenamu.com/nl/articles/13140949-zenamu-plugins.md): Insluitbare plugins voor uw website

### Google Agenda-integratie

- [Uw Zenamu-lessen synchroniseren met Google Agenda](https://help.zenamu.com/nl/articles/10031510-uw-zenamu-lessen-synchroniseren-met-google-agenda.md): Importeer uw Zenamu-lesrooster in Google Agenda, Apple Agenda, Outlook of een andere agenda-app via iCal.

### Mobiele app

- [Mobiele app](https://help.zenamu.com/nl/articles/10366492-mobiele-app.md)

### Video's en playlists

- [Wat is de videotheek en hoe zet u die aan](https://help.zenamu.com/nl/articles/15500755-wat-is-de-videotheek-en-hoe-zet-u-die-aan.md): Een overzicht van de videotheek in Zenamu: wat die doet, hoe u die aanzet en wat u nodig hebt om te beginnen.
- [Een video toevoegen vanaf Vimeo of YouTube](https://help.zenamu.com/nl/articles/15500764-een-video-toevoegen-vanaf-vimeo-of-youtube.md): Hoe u een video aan Zenamu toevoegt met een link van Vimeo of YouTube, de gegevens invult en hem zo instelt dat niemand er misbruik van kan maken.
- [Playlists en de volgorde van uw video's](https://help.zenamu.com/nl/articles/15500766-playlists-en-de-volgorde-van-uw-video-s.md): Hoe u video's in Zenamu in playlists bundelt, ze ordent en playlists gebruikt voor zowel toegang via lidmaatschap als losse verkoop.
- [Toegang tot video's via een lidmaatschap](https://help.zenamu.com/nl/articles/15500767-toegang-tot-video-s-via-een-lidmaatschap.md): Hoe u leden toegang tot video's geeft in Zenamu: de toegang instellen op een playlist en de regels voor wanneer toegang wel en niet geldt.
- [Losse video's en playlists verkopen](https://help.zenamu.com/nl/articles/15500768-losse-video-s-en-playlists-verkopen.md): Hoe u video's en playlists in Zenamu verkoopt als losse aankoop: prijs, geldigheid, betaalmethoden, kortingscodes, betalingsbewijzen en het beheren van toegang.
- [Hoe klanten uw video's zien en kopen](https://help.zenamu.com/nl/articles/15500770-hoe-klanten-uw-video-s-zien-en-kopen.md): De videotheek vanuit de kant van de klant: waar de klant zijn bibliotheek vindt, hoe hij verder kijkt waar hij was gebleven en hoe hij toegang koopt.
- [Videostatistieken](https://help.zenamu.com/nl/articles/15500775-videostatistieken.md): Hoe u in Zenamu de kijkstatistieken van uw videotheek leest.

### Gebruiksvoorwaarden

- [Algemene voorwaarden](https://help.zenamu.com/nl/articles/10031687-algemene-voorwaarden.md)
- [Privacybeleid Zenamu Platform](https://help.zenamu.com/nl/articles/10031694-privacybeleid-zenamu-platform.md)
- [Verwerkingsovereenkomst](https://help.zenamu.com/nl/articles/10031704-verwerkingsovereenkomst.md)
- [Lijst van onderaannemers](https://help.zenamu.com/nl/articles/10031719-lijst-van-onderaannemers.md)

## English

### My Account and Getting Started

- [How to switch from another booking system to Zenamu](https://help.zenamu.com/en/articles/10007825-how-to-switch-from-another-booking-system-to-zenamu.md)
- [How can I change my personal email?](https://help.zenamu.com/en/articles/10045969-how-can-i-change-my-personal-email.md)
- [How to Delete My Account](https://help.zenamu.com/en/articles/13481459-how-to-delete-my-account.md)
- [How Do I Add Another Location?](https://help.zenamu.com/en/articles/11503852-how-do-i-add-another-location.md)
- [Where Can I Update My Billing Information?](https://help.zenamu.com/en/articles/11579618-where-can-i-update-my-billing-information.md)
- [Where to Change the Booking Button Color](https://help.zenamu.com/en/articles/12732908-where-to-change-the-booking-button-color.md)
- [Social logins & sign-ups \(Facebook / Google\)](https://help.zenamu.com/en/articles/12840169-social-logins-sign-ups-facebook-google.md)
- [Login issues and password reset](https://help.zenamu.com/en/articles/13915597-login-issues-and-password-reset.md)
- [API](https://help.zenamu.com/en/articles/12780993-api.md): Where do I get API access?
- [Branding](https://help.zenamu.com/en/articles/13141457-branding.md)
- [Client notices: how to create, edit, and display on the public schedule](https://help.zenamu.com/en/articles/13921668-client-notices-how-to-create-edit-and-display-on-the-public-schedule.md)
- [How to change your studio name or URL](https://help.zenamu.com/en/articles/13926769-how-to-change-your-studio-name-or-url.md)
- [Your public schedule page — link, QR code, and domain](https://help.zenamu.com/en/articles/14033336-your-public-schedule-page-link-qr-code-and-domain.md): Where to find your public schedule URL, how to copy it, generate a QR code, and change your studio domain

### Bookings and Class Registration

- [How can I hide the class or course capacity from being displayed?](https://help.zenamu.com/en/articles/11426931-how-can-i-hide-the-class-or-course-capacity-from-being-displayed.md): Prevent clients from seeing how many spots are taken or still available.
- [How Can I Increase the Number of Spots One Person Can Book at Once?](https://help.zenamu.com/en/articles/10016869-how-can-i-increase-the-number-of-spots-one-person-can-book-at-once.md)
- [Custom Fields in the Booking Form](https://help.zenamu.com/en/articles/10496379-custom-fields-in-the-booking-form.md)
- [Waitlist Feature](https://help.zenamu.com/en/articles/11628592-waitlist-feature.md)
- [Clients: make-up sessions — adding, editing, and removing](https://help.zenamu.com/en/articles/13917983-clients-make-up-sessions-adding-editing-and-removing.md)
- [How to Use Make-Up Sessions from the Admin Panel](https://help.zenamu.com/en/articles/10021108-how-to-use-make-up-sessions-from-the-admin-panel.md)
- [Unexcused Absences \(No-shows\)](https://help.zenamu.com/en/articles/10031538-unexcused-absences-no-shows.md)
- [How to Require Client Registration Before Booking](https://help.zenamu.com/en/articles/10026003-how-to-require-client-registration-before-booking.md)
- [Logged-in vs. guest client when booking — what's different](https://help.zenamu.com/en/articles/13915552-logged-in-vs-guest-client-when-booking-what-s-different.md)
- [🧒 Children’s Classes and Child Bookings](https://help.zenamu.com/en/articles/12569996-children-s-classes-and-child-bookings.md)
- [Visibility of cancelled sessions in the public schedule](https://help.zenamu.com/en/articles/13925515-visibility-of-cancelled-sessions-in-the-public-schedule.md)
- [Liability waivers in practice: templates, versions, signatures, and overrides](https://help.zenamu.com/en/articles/13915496-liability-waivers-in-practice-templates-versions-signatures-and-overrides.md)
- [How to hide a class, course, or workshop from the public schedule](https://help.zenamu.com/en/articles/13925092-how-to-hide-a-class-course-or-workshop-from-the-public-schedule.md)
- [Recurring classes with a custom interval \(every 2 weeks, monthly\)](https://help.zenamu.com/en/articles/13926764-recurring-classes-with-a-custom-interval-every-2-weeks-monthly.md)
- [Export attendees](https://help.zenamu.com/en/articles/14167765-export-attendees.md): You can export participants for courses, individual sessions, workshops, and classes directly from the event.

### Course Help

- [How to Create a Long-Term Course with Multiple Sessions](https://help.zenamu.com/en/articles/10026714-how-to-create-a-long-term-course-with-multiple-sessions.md)
- [Common Course Settings](https://help.zenamu.com/en/articles/10026787-common-course-settings.md)
- [How Do I Manage My Course?](https://help.zenamu.com/en/articles/10026989-how-do-i-manage-my-course.md)
- [Make-Up Sessions \(Compensations\)](https://help.zenamu.com/en/articles/10031548-make-up-sessions-compensations.md)
- [How to Add a New Session to an Ongoing Course](https://help.zenamu.com/en/articles/12818578-how-to-add-a-new-session-to-an-ongoing-course.md)
- [How Is the Total Price Calculated for a Course That Has Already Started?](https://help.zenamu.com/en/articles/10003702-how-is-the-total-price-calculated-for-a-course-that-has-already-started.md)
- [Setting Up Cancellation Policies and Make-Up Sessions](https://help.zenamu.com/en/articles/10479519-setting-up-cancellation-policies-and-make-up-sessions.md)
- [Courses: how to cancel a course early and notify participants](https://help.zenamu.com/en/articles/13915669-courses-how-to-cancel-a-course-early-and-notify-participants.md)
- [Courses: swapping an instructor mid-course — how to do it without confusion](https://help.zenamu.com/en/articles/13920327-courses-swapping-an-instructor-mid-course-how-to-do-it-without-confusion.md)
- [Courses: how to reschedule a session in a running course](https://help.zenamu.com/en/articles/13924624-courses-how-to-reschedule-a-session-in-a-running-course.md)
- [Courses: how to transfer a client between two courses](https://help.zenamu.com/en/articles/13924626-courses-how-to-transfer-a-client-between-two-courses.md)

### Appointments

- [Introduction to Appointments](https://help.zenamu.com/en/articles/13823904-introduction-to-appointments.md)
- [How to Create and Set Up a Service](https://help.zenamu.com/en/articles/13823910-how-to-create-and-set-up-a-service.md)
- [Managing Specialists and Assigning Them to Services](https://help.zenamu.com/en/articles/13823914-managing-specialists-and-assigning-them-to-services.md)
- [Setting Up Specialist Availability](https://help.zenamu.com/en/articles/13823917-setting-up-specialist-availability.md)
- [Appointments: availability conflicts and unavailable days](https://help.zenamu.com/en/articles/13915501-appointments-availability-conflicts-and-unavailable-days.md)
- [Managing Bookings](https://help.zenamu.com/en/articles/13823920-managing-bookings.md)
- [Appointments: pending bookings — approval, decline, and automatic cancellation](https://help.zenamu.com/en/articles/13920094-appointments-pending-bookings-approval-decline-and-automatic-cancellation.md)
- [Payments and Cancellation Policies](https://help.zenamu.com/en/articles/13823922-payments-and-cancellation-policies.md)
- [Email Notifications for Appointments](https://help.zenamu.com/en/articles/13823923-email-notifications-for-appointments.md)
- [The Public Booking Page](https://help.zenamu.com/en/articles/13823926-the-public-booking-page.md)
- [How to send a custom message to a client from a booking \(Appointments\)](https://help.zenamu.com/en/articles/13915505-how-to-send-a-custom-message-to-a-client-from-a-booking-appointments.md)
- [Tracking a fully booked slot and availability notifications](https://help.zenamu.com/en/articles/13915509-tracking-a-fully-booked-slot-and-availability-notifications.md)
- [Appointments: roles and permissions in booking details](https://help.zenamu.com/en/articles/13919820-appointments-roles-and-permissions-in-booking-details.md)
- [Appointments: booking detail step by step](https://help.zenamu.com/en/articles/13919907-appointments-booking-detail-step-by-step.md)

### For your clients

- [How to Cancel a Booking](https://help.zenamu.com/en/articles/10006863-how-to-cancel-a-booking.md)
- [How to Book a Class](https://help.zenamu.com/en/articles/10006936-how-to-book-a-class.md)
- [How to Create a Client Account in Zenamu](https://help.zenamu.com/en/articles/10011640-how-to-create-a-client-account-in-zenamu.md)
- [How to buy, redeem, and use a voucher](https://help.zenamu.com/en/articles/10509225-how-to-buy-redeem-and-use-a-voucher.md)

### Cancellation Policy

- [Cancellation Fees for Bookings](https://help.zenamu.com/en/articles/10022102-cancellation-fees-for-bookings.md)

### Teacher Permissions

- [Instructors' Permissions in the Studio](https://help.zenamu.com/en/articles/10022111-instructors-permissions-in-the-studio.md)
- [How to Hide an Instructor from the Public Page](https://help.zenamu.com/en/articles/13724559-how-to-hide-an-instructor-from-the-public-page.md): Hide teacher, hide instructor, remove instructor from website, make teacher invisible, private instructor profile, workshop instructor not visible
- [Roles and permissions in the admin: who can do what](https://help.zenamu.com/en/articles/13915543-roles-and-permissions-in-the-admin-who-can-do-what.md)
- [Settings: staff roles and safe permission delegation](https://help.zenamu.com/en/articles/13915575-settings-staff-roles-and-safe-permission-delegation.md)
- [How to set up studio administrators and transfer account ownership](https://help.zenamu.com/en/articles/13926219-how-to-set-up-studio-administrators-and-transfer-account-ownership.md)

### Orders

- [Order management in the admin panel: a complete guide to actions](https://help.zenamu.com/en/articles/13915512-order-management-in-the-admin-panel-a-complete-guide-to-actions.md)
- [How refunds work and order statuses](https://help.zenamu.com/en/articles/13915483-how-refunds-work-and-order-statuses.md)
- [Order Export](https://help.zenamu.com/en/articles/10355629-order-export.md): How to Export Orders for Accounting
- [Simple Receipts in Zenamu Booking System](https://help.zenamu.com/en/articles/10031533-simple-receipts-in-zenamu-booking-system.md)
- [Payment receipt vs credit note: when to download which](https://help.zenamu.com/en/articles/13919983-payment-receipt-vs-credit-note-when-to-download-which.md)
- [How Do I Add Billing Information to Clients?](https://help.zenamu.com/en/articles/10429303-how-do-i-add-billing-information-to-clients.md)
- [Collecting Tax \(VAT\)](https://help.zenamu.com/en/articles/13719223-collecting-tax-vat.md)
- [How to change the amount and tax rate on a specific order](https://help.zenamu.com/en/articles/13915515-how-to-change-the-amount-and-tax-rate-on-a-specific-order.md)
- [Tax settings: what to check after changing your tax rate](https://help.zenamu.com/en/articles/13921364-tax-settings-what-to-check-after-changing-your-tax-rate.md)
- [Client billing information — complete guide](https://help.zenamu.com/en/articles/14136627-client-billing-information-complete-guide.md): How automatic billing info collection, self-service for clients, and admin bypass work
- [Receipt vs invoice](https://help.zenamu.com/en/articles/14136645-receipt-vs-invoice.md): How to choose the document type
- [Setting up Billingo or Számlázz.hu integration](https://help.zenamu.com/en/articles/14325409-setting-up-billingo-or-szamlazz-hu-integration.md): Zenamu can issue invoices and receipts automatically through Billingo.hu or Számlázz.hu, including reporting to the NAV Online Invoice system. This article walks you through the full setup.

### Payments

- [Settings: payment methods — adding, editing, and removing](https://help.zenamu.com/en/articles/13919755-settings-payment-methods-adding-editing-and-removing.md)
- [Setting Up Bank Transfer Payments](https://help.zenamu.com/en/articles/10021138-setting-up-bank-transfer-payments.md)
- [Automatic Bank Transfer Payment Matching](https://help.zenamu.com/en/articles/13192185-automatic-bank-transfer-payment-matching.md)
- [Automatic payment matching: troubleshooting and error states](https://help.zenamu.com/en/articles/13915521-automatic-payment-matching-troubleshooting-and-error-states.md)
- [Benefit Pricing Options](https://help.zenamu.com/en/articles/10010292-benefit-pricing-options.md): How to Offer Special Pricing for Benefit Payments
- [On-site/In Person Payments Settings](https://help.zenamu.com/en/articles/15645680-on-site-in-person-payments-settings.md)

### Credit or Entry system

- [Credit Packs and Entry Passes: Flexible Payment Options](https://help.zenamu.com/en/articles/10027619-credit-packs-and-entry-passes-flexible-payment-options.md)
- [Credit Pack System](https://help.zenamu.com/en/articles/10027690-credit-pack-system.md)
- [Entry Passes](https://help.zenamu.com/en/articles/10028060-entry-passes.md)
- [How to Top Up Credits at a Custom Price](https://help.zenamu.com/en/articles/11511177-how-to-top-up-credits-at-a-custom-price.md)
- [How to Add Entries to a Client from the Admin Panel](https://help.zenamu.com/en/articles/12147302-how-to-add-entries-to-a-client-from-the-admin-panel.md): How to add or remove any number of entries at any price or for free
- [How to Add Credits, Entry Passes, or Make-Up Sessions to Your Clients](https://help.zenamu.com/en/articles/10009967-how-to-add-credits-entry-passes-or-make-up-sessions-to-your-clients.md): Add from the admin side
- [Manual credit and entry adjustments: a safe process](https://help.zenamu.com/en/articles/13915568-manual-credit-and-entry-adjustments-a-safe-process.md)
- [Pass categories](https://help.zenamu.com/en/articles/15956464-pass-categories.md): Split your passes into separate categories and decide exactly which classes clients can use them for — for example reformer classes only, or a specific instructor's classes.

### Memberships

- [Memberships: How Booking Limits Work](https://help.zenamu.com/en/articles/13666939-memberships-how-booking-limits-work.md): Daily and weekly limits follow the calendar; the monthly limit follows the period of the specific membership.
- [How to Add Membership Levels with Different Class Prices](https://help.zenamu.com/en/articles/12121831-how-to-add-membership-levels-with-different-class-prices.md): Creating multiple membership tiers \(e.g. Gold, Silver, Platinum\) with custom pricing rules or custom discounts for different events.
- [How to Delete a Membership](https://help.zenamu.com/en/articles/12629488-how-to-delete-a-membership.md): You can delete a membership after it is archived.
- [Restricting Memberships to Selected Classes](https://help.zenamu.com/en/articles/12109154-restricting-memberships-to-selected-classes.md): I would like to create separate memberships, restricting them to specific classes only.
- [How to Change the Order of Memberships in the Public View](https://help.zenamu.com/en/articles/12629674-how-to-change-the-order-of-memberships-in-the-public-view.md)

### External Instructors & Partner Studios

- [Studio collaboration — overview and setup](https://help.zenamu.com/en/articles/14040883-studio-collaboration-overview-and-setup.md): How to connect two studios in Zenamu, set up a collaboration, and manage shared events between studios.
- [Sharing events and how collaboration works for clients](https://help.zenamu.com/en/articles/14040889-sharing-events-and-how-collaboration-works-for-clients.md): How to share classes, courses, and workshops with a partner studio, and what clients see when booking.
- [Collaboration statistics](https://help.zenamu.com/en/articles/14040893-collaboration-statistics.md): How to view booking and revenue statistics for shared events from studio collaborations.
- [Collaboration — FAQ](https://help.zenamu.com/en/articles/14040897-collaboration-faq.md): Answers to common questions about studio collaborations in Zenamu.

### Online Class

- [How to Create an Online Class in Zenamu](https://help.zenamu.com/en/articles/10031493-how-to-create-an-online-class-in-zenamu.md)

### Automatic Email Notifications

- [Automated Email Notifications in Zenamu](https://help.zenamu.com/en/articles/10022387-automated-email-notifications-in-zenamu.md)
- [Notifications about new gift voucher orders](https://help.zenamu.com/en/articles/13927110-notifications-about-new-gift-voucher-orders.md)

### Marketing Support

- [Share Your Event](https://help.zenamu.com/en/articles/12311627-share-your-event.md): Share directly on Facebook.com, WhatsApp, email, or simply copy the public link to your event.
- [Create a Gift Voucher](https://help.zenamu.com/en/articles/12898373-create-a-gift-voucher.md)

### Studio space rental

- [How to offer your space for rent](https://help.zenamu.com/en/articles/15917123-how-to-offer-your-space-for-rent.md): Create a rental listing for a room, set the price and availability, and publish it for other instructors.
- [Cancellation policies for rentals](https://help.zenamu.com/en/articles/15917127-cancellation-policies-for-rentals.md): How much a renter gets back when they cancel: three ready-made cancellation policy levels plus custom rules.
- [Approving rental requests](https://help.zenamu.com/en/articles/15917128-approving-rental-requests.md): How a rental request reaches you, how long you have to decide, and what happens if you don't respond in time.
- [Rental payments and refunds](https://help.zenamu.com/en/articles/15917131-rental-payments-and-refunds.md): How renters pay for a rental, when and how money comes back, and where renters find their bookings.
- [Rental plans and fees](https://help.zenamu.com/en/articles/15917133-rental-plans-and-fees.md): Which plan unlocks space rental, what fees apply, and what happens if you move to a lower plan.
- [Schedule conflicts and limitations](https://help.zenamu.com/en/articles/15917135-schedule-conflicts-and-limitations.md): What Zenamu checks so rentals don't clash with your schedule, where the checks have limits, and what clients see.

### Plans \(Subscriptions\)

- [How to Upgrade Your Plan](https://help.zenamu.com/en/articles/10006873-how-to-upgrade-your-plan.md)
- [How to Downgrade Your Plan](https://help.zenamu.com/en/articles/10019398-how-to-downgrade-your-plan.md)
- [Which Plan Is Right for You?](https://help.zenamu.com/en/articles/10019399-which-plan-is-right-for-you.md)
- [What counts as 1 order?](https://help.zenamu.com/en/articles/10019400-what-counts-as-1-order.md)
- [Switching to the Free Plan: What Happens When My Trial Ends?](https://help.zenamu.com/en/articles/10019402-switching-to-the-free-plan-what-happens-when-my-trial-ends.md)
- [How to switch back to the free version?](https://help.zenamu.com/en/articles/10250475-how-to-switch-back-to-the-free-version.md)
- [Class Scheduling for Free](https://help.zenamu.com/en/articles/10031519-class-scheduling-for-free.md)
- [How to Subscribe to a Plan](https://help.zenamu.com/en/articles/10380219-how-to-subscribe-to-a-plan.md)
- [Where Do I Find My Zenamu Invoice?](https://help.zenamu.com/en/articles/10082935-where-do-i-find-my-zenamu-invoice.md)
- [What Happens if I Exceed the Order Limit of My Plan?](https://help.zenamu.com/en/articles/10535391-what-happens-if-i-exceed-the-order-limit-of-my-plan.md)
- [How to Cancel Your Subscription](https://help.zenamu.com/en/articles/11502009-how-to-cancel-your-subscription.md)
- [Where Can I Download My Zenamu Subscription Invoice?](https://help.zenamu.com/en/articles/10383057-where-can-i-download-my-zenamu-subscription-invoice.md)
- [Subscription plans and billing — troubleshooting](https://help.zenamu.com/en/articles/13915602-subscription-plans-and-billing-troubleshooting.md)
- [How to change your payment card for the Zenamu subscription](https://help.zenamu.com/en/articles/13925920-how-to-change-your-payment-card-for-the-zenamu-subscription.md)
- [How to switch from a monthly to an annual subscription \(and vice versa\)](https://help.zenamu.com/en/articles/13925970-how-to-switch-from-a-monthly-to-an-annual-subscription-and-vice-versa.md)
- [How subscription billing works — billing periods and plan changes](https://help.zenamu.com/en/articles/13926658-how-subscription-billing-works-billing-periods-and-plan-changes.md)
- [VAT-free subscription for EU businesses \(reverse charge\)](https://help.zenamu.com/en/articles/13926660-vat-free-subscription-for-eu-businesses-reverse-charge.md)

### Frequently Asked Questions and Answers

- [How to Have 2 Separate Studio/Freelancer Accounts](https://help.zenamu.com/en/articles/11388504-how-to-have-2-separate-studio-freelancer-accounts.md): How to be able to manage each account with its own schedule.
- [How to Migrate from Your Previous System and Import Clients](https://help.zenamu.com/en/articles/10031589-how-to-migrate-from-your-previous-system-and-import-clients.md)
- [How Can I Split a Workshop Payment into a Deposit and a Balance?](https://help.zenamu.com/en/articles/10031597-how-can-i-split-a-workshop-payment-into-a-deposit-and-a-balance.md)
- [Why Didn't I Receive an Email from the Zenamu Booking System?](https://help.zenamu.com/en/articles/10031617-why-didn-t-i-receive-an-email-from-the-zenamu-booking-system.md)
- [Why Is My Stripe Card Payment Not Active?](https://help.zenamu.com/en/articles/10031672-why-is-my-stripe-card-payment-not-active.md)
- [I’ve Become VAT Registered \(EU Only\)](https://help.zenamu.com/en/articles/10311518-i-ve-become-vat-registered-eu-only.md)
- [How to Create a Discount Code](https://help.zenamu.com/en/articles/10432264-how-to-create-a-discount-code.md)
- [Which payment gateways does Zenamu support?](https://help.zenamu.com/en/articles/10078722-which-payment-gateways-does-zenamu-support.md)
- [How to Manage a Client Without a Zenamu Account](https://help.zenamu.com/en/articles/10025973-how-to-manage-a-client-without-a-zenamu-account.md)
- [How to Set Up "First Class Is Free"](https://help.zenamu.com/en/articles/10528756-how-to-set-up-first-class-is-free.md)
- [How Can I Add More Participants After the Class Has Started?](https://help.zenamu.com/en/articles/10016877-how-can-i-add-more-participants-after-the-class-has-started.md)
- [How to Change the Price of a Class for a Single Client](https://help.zenamu.com/en/articles/10026015-how-to-change-the-price-of-a-class-for-a-single-client.md)
- [How to Fill In Billing Information as a Non-VAT-Registered Individual](https://help.zenamu.com/en/articles/11000381-how-to-fill-in-billing-information-as-a-non-vat-registered-individual.md)
- [How to Change the Administrator of a Studio/Freelancer Account](https://help.zenamu.com/en/articles/11130988-how-to-change-the-administrator-of-a-studio-freelancer-account.md): How to transfer admin rights for your Zenamu studio or freelancer account.
- [How Do I Cancel a Client's Participation in a Past Course?](https://help.zenamu.com/en/articles/11196540-how-do-i-cancel-a-client-s-participation-in-a-past-course.md): The course has already taken place, but I want to cancel it entirely for one client.
- [How to Add Information to My Instructor](https://help.zenamu.com/en/articles/11768038-how-to-add-information-to-my-instructor.md)
- [How Do I View Waitlist Participants for a Past Session?](https://help.zenamu.com/en/articles/11963005-how-do-i-view-waitlist-participants-for-a-past-session.md)
- [How to Label Studio Space Rental](https://help.zenamu.com/en/articles/12353139-how-to-label-studio-space-rental.md)
- [Where to Find Payment Statistics for Each Instructor](https://help.zenamu.com/en/articles/12385607-where-to-find-payment-statistics-for-each-instructor.md)
- [My Card Expired and I Have an Unpaid Payment — What Should I Do?](https://help.zenamu.com/en/articles/12595168-my-card-expired-and-i-have-an-unpaid-payment-what-should-i-do.md): You can retry the payment with a different card in the payment detail.
- [Credits/Entries Expiration & Extension](https://help.zenamu.com/en/articles/12646087-credits-entries-expiration-extension.md)
- [I’ve set a single session price for the course, but it doesn’t seem to appear.](https://help.zenamu.com/en/articles/12665551-i-ve-set-a-single-session-price-for-the-course-but-it-doesn-t-seem-to-appear.md)
- [Do Discount Codes Apply to Recurring Membership Renewals?](https://help.zenamu.com/en/articles/12889449-do-discount-codes-apply-to-recurring-membership-renewals.md): Will the discount code be applied once, or if the recurring membership will continue to be at the discounted rate \(based on the discount code they used to purchase it\).
- [How to Redeem a Voucher from the Administration Panel](https://help.zenamu.com/en/articles/13142086-how-to-redeem-a-voucher-from-the-administration-panel.md): If a client brings you a printed voucher, you can redeem \(assign\) it directly from the admin side.
- [What Language Is Used for Invoices and Receipts?](https://help.zenamu.com/en/articles/13209294-what-language-is-used-for-invoices-and-receipts.md): Language settings for client invoices and your subscription invoices
- [How to Send a Bulk Message to All Participants](https://help.zenamu.com/en/articles/13375624-how-to-send-a-bulk-message-to-all-participants.md)
- [Memberships: Recurring Payments](https://help.zenamu.com/en/articles/13644944-memberships-recurring-payments.md): Yes — Zenamu now supports recurring memberships that charge your clients' cards automatically every month, quarter, or year. How they work, and how they differ from one-time memberships.
- [Does the booking interface switch language automatically based on the browser language?](https://help.zenamu.com/en/articles/13670945-does-the-booking-interface-switch-language-automatically-based-on-the-browser-language.md): Does Zenamu support English? How to handle bilingual class descriptions?
- [When Do Clients Sign the Liability Waiver?](https://help.zenamu.com/en/articles/13700685-when-do-clients-sign-the-liability-waiver.md): How and when the liability waiver is presented to clients during the booking process
- [Why can't I see receipts and how to enable them](https://help.zenamu.com/en/articles/13915531-why-can-t-i-see-receipts-and-how-to-enable-them.md)
- [Class vs. course vs. event vs. appointment: what's the difference](https://help.zenamu.com/en/articles/13915548-class-vs-course-vs-event-vs-appointment-what-s-the-difference.md)
- [Client tags vs. notes: when to use which](https://help.zenamu.com/en/articles/13915564-client-tags-vs-notes-when-to-use-which.md)
- [Courses: one-off class vs recurring course — how to choose the right type](https://help.zenamu.com/en/articles/13915580-courses-one-off-class-vs-recurring-course-how-to-choose-the-right-type.md)
- [Clients: duplicate client profiles — how to resolve them without losing data](https://help.zenamu.com/en/articles/13915584-clients-duplicate-client-profiles-how-to-resolve-them-without-losing-data.md)
- [Discount code not working: step-by-step troubleshooting in the admin](https://help.zenamu.com/en/articles/13917976-discount-code-not-working-step-by-step-troubleshooting-in-the-admin.md)
- [Order awaiting refund, but payment already sent](https://help.zenamu.com/en/articles/13920236-order-awaiting-refund-but-payment-already-sent.md)
- [Attendance and payment status: how to mark participant state correctly](https://help.zenamu.com/en/articles/13924630-attendance-and-payment-status-how-to-mark-participant-state-correctly.md)
- [Why revenue statistics and order totals don't match](https://help.zenamu.com/en/articles/13925001-why-revenue-statistics-and-order-totals-don-t-match.md)
- [Gift voucher design — customization options](https://help.zenamu.com/en/articles/13926774-gift-voucher-design-customization-options.md)
- [Workshops and courses without online booking \(information only\)](https://help.zenamu.com/en/articles/13927079-workshops-and-courses-without-online-booking-information-only.md)
- [How to delete a client from your studio vs. deleting a client account](https://help.zenamu.com/en/articles/13927087-how-to-delete-a-client-from-your-studio-vs-deleting-a-client-account.md)
- [Multi-day courses and workshops \(e.g. Saturday + Sunday as one block\)](https://help.zenamu.com/en/articles/13927102-multi-day-courses-and-workshops-e-g-saturday-sunday-as-one-block.md)
- [The client sees the following message: You already have an unpaid order for this bundle.](https://help.zenamu.com/en/articles/14653365-the-client-sees-the-following-message-you-already-have-an-unpaid-order-for-this-bundle.md): Prevent unpaid bundle orders
- [Why don’t I see the “pay on site” option for entry passes or credits?](https://help.zenamu.com/en/articles/14817468-why-don-t-i-see-the-pay-on-site-option-for-entry-passes-or-credits.md): Why can’t clients pay for entry passes or credits on site?
- [Where can customers see my class schedule?](https://help.zenamu.com/en/articles/14836879-where-can-customers-see-my-class-schedule.md): How to find and share your public schedule with clients

### Known issues and how to solve them

- [Why Won't My Message Send Despite Being Under the Character Limit?](https://help.zenamu.com/en/articles/10021047-why-won-t-my-message-send-despite-being-under-the-character-limit.md)
- [Login Issue \(CAPTCHA\)](https://help.zenamu.com/en/articles/10123851-login-issue-captcha.md)
- [Quick fix: class is full but an extra booking appeared](https://help.zenamu.com/en/articles/13915590-quick-fix-class-is-full-but-an-extra-booking-appeared.md)
- [Page refresh prompt, app not working](https://help.zenamu.com/en/articles/13917746-page-refresh-prompt-app-not-working.md)
- [Newsletter integration: reconnecting and updating access](https://help.zenamu.com/en/articles/13919759-newsletter-integration-reconnecting-and-updating-access.md)
- [Automatic class cancellation when minimum capacity is not met](https://help.zenamu.com/en/articles/13926520-automatic-class-cancellation-when-minimum-capacity-is-not-met.md)
- [Multiple instructors for a course or class](https://help.zenamu.com/en/articles/13926524-multiple-instructors-for-a-course-or-class.md)
- [Why the plugin or schedule is not showing on my website](https://help.zenamu.com/en/articles/13926527-why-the-plugin-or-schedule-is-not-showing-on-my-website.md)

### Integrations \(Plugins\)

- [How to Integrate the Class Schedule into Your Website](https://help.zenamu.com/en/articles/10031563-how-to-integrate-the-class-schedule-into-your-website.md)
- [How to Integrate the List of Workshops into Your Website](https://help.zenamu.com/en/articles/10031569-how-to-integrate-the-list-of-workshops-into-your-website.md)
- [How to Integrate the List of Courses into Your Website](https://help.zenamu.com/en/articles/10031736-how-to-integrate-the-list-of-courses-into-your-website.md)
- [How to Integrate the Schedule into Your Webnode Website](https://help.zenamu.com/en/articles/10031751-how-to-integrate-the-schedule-into-your-webnode-website.md)
- [How to Integrate the Schedule into Your WordPress Website](https://help.zenamu.com/en/articles/10031792-how-to-integrate-the-schedule-into-your-wordpress-website.md)
- [How to Integrate the Schedule into Your Wix Website](https://help.zenamu.com/en/articles/10031813-how-to-integrate-the-schedule-into-your-wix-website.md)
- [How to Integrate the Schedule into Your Website via JavaScript](https://help.zenamu.com/en/articles/10032201-how-to-integrate-the-schedule-into-your-website-via-javascript.md)
- [Plugin Display Language](https://help.zenamu.com/en/articles/10031677-plugin-display-language.md)
- [🧩 How to Add a Plugin with Pre-Filtered Attributes](https://help.zenamu.com/en/articles/12716564-how-to-add-a-plugin-with-pre-filtered-attributes.md): You can display different parts of your schedule \(classes, courses, workshops\) on separate pages of your website using Zenamu plugins — each showing only what you want your visitors to see.
- [Zenamu Plugins](https://help.zenamu.com/en/articles/13140949-zenamu-plugins.md): Embeddable plugins for your website

### Google Calendar Integration

- [How to Integrate Your Zenamu Classes into Google Calendar](https://help.zenamu.com/en/articles/10031510-how-to-integrate-your-zenamu-classes-into-google-calendar.md)

### Mobile App

- [Mobile App](https://help.zenamu.com/en/articles/10366492-mobile-app.md)

### Video playlists

- [What is video on demand and how to turn it on](https://help.zenamu.com/en/articles/15500755-what-is-video-on-demand-and-how-to-turn-it-on.md): An overview of video on demand in Zenamu: what it does, how to turn it on, and what you need to get started.
- [How to add a video from Vimeo or YouTube](https://help.zenamu.com/en/articles/15500764-how-to-add-a-video-from-vimeo-or-youtube.md): How to add a video to Zenamu with a link from Vimeo or YouTube, fill in its details, and set it up so no one can misuse it.
- [Playlists and ordering your videos](https://help.zenamu.com/en/articles/15500766-playlists-and-ordering-your-videos.md): How to group videos into playlists in Zenamu, arrange them, and use playlists both for membership access and for one-time sales.
- [Video access via membership](https://help.zenamu.com/en/articles/15500767-video-access-via-membership.md): How to give members access to videos in Zenamu: setting up access on a playlist and the rules for when access applies and when it doesn't.
- [Selling individual videos and playlists](https://help.zenamu.com/en/articles/15500768-selling-individual-videos-and-playlists.md): How to sell videos and playlists in Zenamu as a one-time purchase: price, validity, payment methods, discount codes, receipts, and managing access.
- [How clients see and buy your videos](https://help.zenamu.com/en/articles/15500770-how-clients-see-and-buy-your-videos.md): The client's view of video on demand: where they find their library, how they pick up watching where they left off, and how they buy access.
- [Video analytics](https://help.zenamu.com/en/articles/15500775-video-analytics.md): How to read on-demand video viewing statistics in Zenamu.

### Terms of Use

- [General Terms and Conditions](https://help.zenamu.com/en/articles/10031687-general-terms-and-conditions.md)
- [Zenamu Platform Privacy Policy](https://help.zenamu.com/en/articles/10031694-zenamu-platform-privacy-policy.md)
- [Data Processing Agreement](https://help.zenamu.com/en/articles/10031704-data-processing-agreement.md)
- [List of Subcontractors](https://help.zenamu.com/en/articles/10031719-list-of-subcontractors.md)
- [What's new](https://help.zenamu.com/en/articles/15701037-what-s-new.md): Here's what's new in Zenamu! Explore the latest features, improvements, and fixes designed to help you manage your studio more efficiently.

## Suomi

### Oma tili ja ensimmäiset vaiheet järjestelmässä

- [Miten siirtyä toisesta varausjärjestelmästä Zenamuun](https://help.zenamu.com/fi/articles/10007825-miten-siirtya-toisesta-varausjarjestelmasta-zenamuun.md)
- [Kuinka voin vaihtaa henkilökohtaisen sähköpostiosoitteeni?](https://help.zenamu.com/fi/articles/10045969-kuinka-voin-vaihtaa-henkilokohtaisen-sahkopostiosoitteeni.md)
- [Miten poistan tilini?](https://help.zenamu.com/fi/articles/13481459-miten-poistan-tilini.md)
- [Miten voin lisätä toisen sijainnin, jossa tunteja pidetään?](https://help.zenamu.com/fi/articles/11503852-miten-voin-lisata-toisen-sijainnin-jossa-tunteja-pidetaan.md)
- [Mistä voin päivittää laskutustietoni?](https://help.zenamu.com/fi/articles/11579618-mista-voin-paivittaa-laskutustietoni.md)
- [Mistä vaihdan varauspainikkeen väriä?](https://help.zenamu.com/fi/articles/12732908-mista-vaihdan-varauspainikkeen-varia.md)
- [Sosiaalikirjautuminen ja rekisteröityminen \(Facebook / Google\)](https://help.zenamu.com/fi/articles/12840169-sosiaalikirjautuminen-ja-rekisteroityminen-facebook-google.md)
- [Kirjautumisongelmat ja salasanan palautus](https://help.zenamu.com/fi/articles/13915597-kirjautumisongelmat-ja-salasanan-palautus.md)
- [API](https://help.zenamu.com/fi/articles/12780993-api.md): Mistä saan API-käyttöoikeuden?
- [Brändäys](https://help.zenamu.com/fi/articles/13141457-brandays.md)
- [Ilmoitukset asiakkaille: luominen, muokkaaminen ja näyttäminen julkisessa aikataulussa](https://help.zenamu.com/fi/articles/13921668-ilmoitukset-asiakkaille-luominen-muokkaaminen-ja-nayttaminen-julkisessa-aikataulussa.md)
- [Studion nimen tai URL-osoitteen muuttaminen](https://help.zenamu.com/fi/articles/13926769-studion-nimen-tai-url-osoitteen-muuttaminen.md)
- [Julkisen aikataulusivun linkki, QR-koodi ja verkkotunnus](https://help.zenamu.com/fi/articles/14033336-julkisen-aikataulusivun-linkki-qr-koodi-ja-verkkotunnus.md): Mistä löydät julkisen aikataulun URL-osoitteen, miten kopioit sen, luot QR-koodin ja vaihdat studion verkkotunnuksen

### Tuntien ja kurssien varaukset ja ilmoittautumiset

- [Miten voin piilottaa tunnin tai kurssin osallistujamäärän näkyvistä?](https://help.zenamu.com/fi/articles/11426931-miten-voin-piilottaa-tunnin-tai-kurssin-osallistujamaaran-nakyvista.md): Estä asiakkaita näkemästä, kuinka monta paikkaa on varattu tai vapaana.
- [Miten voin lisätä paikkojen määrää, jonka yksi henkilö voi varata yhdellä varauksella?](https://help.zenamu.com/fi/articles/10016869-miten-voin-lisata-paikkojen-maaraa-jonka-yksi-henkilo-voi-varata-yhdella-varauksella.md)
- [Mukautetut kentät varauslomakkeessa](https://help.zenamu.com/fi/articles/10496379-mukautetut-kentat-varauslomakkeessa.md)
- [Jonotusominaisuus](https://help.zenamu.com/fi/articles/11628592-jonotusominaisuus.md)
- [Asiakkaat: korvauskerrat — lisääminen, muokkaaminen ja poistaminen](https://help.zenamu.com/fi/articles/13917983-asiakkaat-korvauskerrat-lisaaminen-muokkaaminen-ja-poistaminen.md)
- [Korvauskertojen käyttö hallinnasta](https://help.zenamu.com/fi/articles/10021108-korvauskertojen-kaytto-hallinnasta.md)
- [Ilman peruuttamista jääneet poissaolot \(ei-tulijat\)](https://help.zenamu.com/fi/articles/10031538-ilman-peruuttamista-jaaneet-poissaolot-ei-tulijat.md)
- [Haluan, että kaikki asiakkaani ovat rekisteröityneet ennen varauksen tekemistä. Kuinka voin asettaa tämän?](https://help.zenamu.com/fi/articles/10026003-haluan-etta-kaikki-asiakkaani-ovat-rekisteroityneet-ennen-varauksen-tekemista-kuinka-voin-asettaa-taman.md)
- [Kirjautunut asiakas ja vieras varausta tehtäessä: mikä on eri tavalla](https://help.zenamu.com/fi/articles/13915552-kirjautunut-asiakas-ja-vieras-varausta-tehtaessa-mika-on-eri-tavalla.md)
- [Lastentunnit ja lasten varaukset](https://help.zenamu.com/fi/articles/12569996-lastentunnit-ja-lasten-varaukset.md)
- [Peruutettujen tuntien näkyvyys julkisessa aikataulussa](https://help.zenamu.com/fi/articles/13925515-peruutettujen-tuntien-nakyvyys-julkisessa-aikataulussa.md)
- [Osallistumisvakuutukset käytännössä: mallit, versiot, allekirjoitukset ja ohitukset](https://help.zenamu.com/fi/articles/13915496-osallistumisvakuutukset-kaytannossa-mallit-versiot-allekirjoitukset-ja-ohitukset.md)
- [Tunnin, kurssin tai tapahtuman piilottaminen julkisesta aikataulusta](https://help.zenamu.com/fi/articles/13925092-tunnin-kurssin-tai-tapahtuman-piilottaminen-julkisesta-aikataulusta.md)
- [Toistuvat tunnit mukautetulla aikavälillä \(joka 2. viikko, kuukausittain\)](https://help.zenamu.com/fi/articles/13926764-toistuvat-tunnit-mukautetulla-aikavalilla-joka-2-viikko-kuukausittain.md)
- [Osallistujien vienti](https://help.zenamu.com/fi/articles/14167765-osallistujien-vienti.md): Voit viedä osallistujatiedot kursseista, yksittäisistä kerroista, tapahtumista ja tunneista suoraan tapahtuman tiedoista.

### Kurssien ohje

- [Kuinka luoda pitkäkestoinen kurssi usealla jaksolla](https://help.zenamu.com/fi/articles/10026714-kuinka-luoda-pitkakestoinen-kurssi-usealla-jaksolla.md)
- [Yleiset kurssiasetukset](https://help.zenamu.com/fi/articles/10026787-yleiset-kurssiasetukset.md)
- [Kuinka hallitsen kurssia](https://help.zenamu.com/fi/articles/10026989-kuinka-hallitsen-kurssia.md)
- [Korvauskerrat \(kompensaatio\)](https://help.zenamu.com/fi/articles/10031548-korvauskerrat-kompensaatio.md)
- [Miten lisätä uusi kerta käynnissä olevaan kurssiin?](https://help.zenamu.com/fi/articles/12818578-miten-lisata-uusi-kerta-kaynnissa-olevaan-kurssiin.md)
- [Miten jo alkaneen kurssin kokonaishinta lasketaan?](https://help.zenamu.com/fi/articles/10003702-miten-jo-alkaneen-kurssin-kokonaishinta-lasketaan.md)
- [Peruutusehtojen ja korvauskertojen määrittäminen](https://help.zenamu.com/fi/articles/10479519-peruutusehtojen-ja-korvauskertojen-maarittaminen.md)
- [Kurssit: miten peruuttaa kurssi ennenaikaisesti ja ilmoittaa osallistujille](https://help.zenamu.com/fi/articles/13915669-kurssit-miten-peruuttaa-kurssi-ennenaikaisesti-ja-ilmoittaa-osallistujille.md)
- [Kurssit: ohjaajan vaihtaminen kesken kurssin — miten tehdä se ilman sekaannuksia](https://help.zenamu.com/fi/articles/13920327-kurssit-ohjaajan-vaihtaminen-kesken-kurssin-miten-tehda-se-ilman-sekaannuksia.md)
- [Kurssit: yksittäisen kerran siirtäminen](https://help.zenamu.com/fi/articles/13924624-kurssit-yksittaisen-kerran-siirtaminen.md)
- [Kurssit: asiakkaan siirtäminen kurssien välillä](https://help.zenamu.com/fi/articles/13924626-kurssit-asiakkaan-siirtaminen-kurssien-valilla.md)

### Yksilöajat

- [Johdanto yksilöaikoihin](https://help.zenamu.com/fi/articles/13823904-johdanto-yksiloaikoihin.md)
- [Palvelun luominen ja määritys](https://help.zenamu.com/fi/articles/13823910-palvelun-luominen-ja-maaritys.md)
- [Ammattilaisten hallinta ja palveluihin liittäminen](https://help.zenamu.com/fi/articles/13823914-ammattilaisten-hallinta-ja-palveluihin-liittaminen.md)
- [Ammattilaisten saatavuuden määritys](https://help.zenamu.com/fi/articles/13823917-ammattilaisten-saatavuuden-maaritys.md)
- [Ajanvaraukset: saatavuusristiriidat ja poissaolopäivät](https://help.zenamu.com/fi/articles/13915501-ajanvaraukset-saatavuusristiriidat-ja-poissaolopaivat.md)
- [Varausten hallinta](https://help.zenamu.com/fi/articles/13823920-varausten-hallinta.md)
- [Yksilöajat: vahvistusta odottavat varaukset — hyväksyntä, hylkäys ja automaattinen peruutus](https://help.zenamu.com/fi/articles/13920094-yksiloajat-vahvistusta-odottavat-varaukset-hyvaksynta-hylkays-ja-automaattinen-peruutus.md)
- [Maksut ja peruutusehdot](https://help.zenamu.com/fi/articles/13823922-maksut-ja-peruutusehdot.md)
- [Sähköposti-ilmoitukset yksilöajoille](https://help.zenamu.com/fi/articles/13823923-sahkoposti-ilmoitukset-yksiloajoille.md)
- [Julkinen varaussivu](https://help.zenamu.com/fi/articles/13823926-julkinen-varaussivu.md)
- [Viestin lähettäminen asiakkaalle varauksen kautta \(Ajanvaraukset\)](https://help.zenamu.com/fi/articles/13915505-viestin-lahettaminen-asiakkaalle-varauksen-kautta-ajanvaraukset.md)
- [Täyteen varatun ajan seuranta ja saatavuusilmoitukset](https://help.zenamu.com/fi/articles/13915509-tayteen-varatun-ajan-seuranta-ja-saatavuusilmoitukset.md)
- [Yksilöajat: roolit ja oikeudet varauksen tiedoissa](https://help.zenamu.com/fi/articles/13919820-yksiloajat-roolit-ja-oikeudet-varauksen-tiedoissa.md)
- [Yksilöajat: varauksen tiedot vaihe vaiheelta](https://help.zenamu.com/fi/articles/13919907-yksiloajat-varauksen-tiedot-vaihe-vaiheelta.md)

### Asiakkaitasi varten

- [Kuinka perun varaukseni](https://help.zenamu.com/fi/articles/10006863-kuinka-perun-varaukseni.md)
- [Kuinka varaan tunnin](https://help.zenamu.com/fi/articles/10006936-kuinka-varaan-tunnin.md)
- [Kuinka luoda asiakastili Zenamu-varausjärjestelmään](https://help.zenamu.com/fi/articles/10011640-kuinka-luoda-asiakastili-zenamu-varausjarjestelmaan.md)
- [Kuinka ostaa, lunastaa ja käyttää lahjakortti](https://help.zenamu.com/fi/articles/10509225-kuinka-ostaa-lunastaa-ja-kayttaa-lahjakortti.md)

### Peruutusehdot

- [Peruutusmaksut varauksille](https://help.zenamu.com/fi/articles/10022102-peruutusmaksut-varauksille.md)

### Opettajien käyttöoikeudet

- [Ohjaajien käyttöoikeudet](https://help.zenamu.com/fi/articles/10022111-ohjaajien-kayttooikeudet.md)
- [Ohjaajan piilottaminen julkiselta sivulta](https://help.zenamu.com/fi/articles/13724559-ohjaajan-piilottaminen-julkiselta-sivulta.md): Piilota ohjaaja, poista ohjaaja verkkosivulta, ohjaajan profiili näkymätön, tapahtuman ohjaaja ei näkyvissä
- [Roolit ja oikeudet hallintapaneelissa: kuka voi tehdä mitä](https://help.zenamu.com/fi/articles/13915543-roolit-ja-oikeudet-hallintapaneelissa-kuka-voi-tehda-mita.md)
- [Asetukset: henkilöstön roolit ja turvallinen oikeuksien delegointi](https://help.zenamu.com/fi/articles/13915575-asetukset-henkiloston-roolit-ja-turvallinen-oikeuksien-delegointi.md)
- [Studion ylläpitäjien määrittäminen ja tilin omistajuuden siirtäminen](https://help.zenamu.com/fi/articles/13926219-studion-yllapitajien-maarittaminen-ja-tilin-omistajuuden-siirtaminen.md)

### Tilaukset

- [Tilausten hallinta hallintapaneelissa: kattava opas toimintoihin](https://help.zenamu.com/fi/articles/13915512-tilausten-hallinta-hallintapaneelissa-kattava-opas-toimintoihin.md)
- [Miten hyvitykset toimivat ja tilausten tilat](https://help.zenamu.com/fi/articles/13915483-miten-hyvitykset-toimivat-ja-tilausten-tilat.md)
- [Tilausten vienti](https://help.zenamu.com/fi/articles/10355629-tilausten-vienti.md): Kuinka viedä tilauksia kirjanpitoa varten
- [Yksinkertaiset kuitit Zenamu-varausjärjestelmässä](https://help.zenamu.com/fi/articles/10031533-yksinkertaiset-kuitit-zenamu-varausjarjestelmassa.md)
- [Maksukuitti vai peruutuskuitti: kumpi ladataan ja milloin](https://help.zenamu.com/fi/articles/13919983-maksukuitti-vai-peruutuskuitti-kumpi-ladataan-ja-milloin.md)
- [Kuinka lisään asiakkaan laskutustiedot?](https://help.zenamu.com/fi/articles/10429303-kuinka-lisaan-asiakkaan-laskutustiedot.md)
- [Veron periminen \(ALV\)](https://help.zenamu.com/fi/articles/13719223-veron-periminen-alv.md)
- [Tilauksen summan ja veroprosentin muuttaminen](https://help.zenamu.com/fi/articles/13915515-tilauksen-summan-ja-veroprosentin-muuttaminen.md)
- [Veroasetukset: mitä tarkistaa verokannan muutoksen jälkeen](https://help.zenamu.com/fi/articles/13921364-veroasetukset-mita-tarkistaa-verokannan-muutoksen-jalkeen.md)
- [Asiakkaiden laskutustiedot — täydellinen opas](https://help.zenamu.com/fi/articles/14136627-asiakkaiden-laskutustiedot-taydellinen-opas.md): Miten automaattinen laskutustietojen keruu, itsepalvelu asiakkaille ja ylläpitäjän ohitus toimivat
- [Kuitti vs lasku](https://help.zenamu.com/fi/articles/14136645-kuitti-vs-lasku.md): Miten valita asiakirjatyyppi

### Maksut

- [Asetukset: maksutavat — lisääminen, muokkaaminen ja poistaminen](https://help.zenamu.com/fi/articles/13919755-asetukset-maksutavat-lisaaminen-muokkaaminen-ja-poistaminen.md)
- [Pankkisiirtojen asetukset](https://help.zenamu.com/fi/articles/10021138-pankkisiirtojen-asetukset.md)
- [Tilisiirtojen automaattinen täsmäytys](https://help.zenamu.com/fi/articles/13192185-tilisiirtojen-automaattinen-tasmaytys.md)
- [Automaattinen maksutäsmäytys: vianmääritys ja virhetilat](https://help.zenamu.com/fi/articles/13915521-automaattinen-maksutasmaytys-vianmaaritys-ja-virhetilat.md)
- [Etuhinnoittelu](https://help.zenamu.com/fi/articles/10010292-etuhinnoittelu.md): Kuinka tarjota erikoishinnat etumaksuille
- [Paikan päällä maksamisen asetukset](https://help.zenamu.com/fi/articles/15645680-paikan-paalla-maksamisen-asetukset.md)

### Krediittipaketit ja sarjakortit

- [Krediittipaketit ja sarjakortit: joustavat maksuvaihtoehdot](https://help.zenamu.com/fi/articles/10027619-krediittipaketit-ja-sarjakortit-joustavat-maksuvaihtoehdot.md)
- [Krediittipakettijärjestelmä](https://help.zenamu.com/fi/articles/10027690-krediittipakettijarjestelma.md)
- [Sarjakortit](https://help.zenamu.com/fi/articles/10028060-sarjakortit.md)
- [Miten lisätä krediittejä omavalintaisella hinnalla?](https://help.zenamu.com/fi/articles/11511177-miten-lisata-krediitteja-omavalintaisella-hinnalla.md)
- [Miten lisään asiakkaalle käyntikertoja hallinnasta?](https://help.zenamu.com/fi/articles/12147302-miten-lisaan-asiakkaalle-kayntikertoja-hallinnasta.md): Kuinka lisätä tai poistaa mikä tahansa määrä käyntikertoja mihin tahansa hintaan tai ilmaiseksi
- [Miten lisätä asiakkaille krediittejä, sarjakortteja tai korvauskertoja](https://help.zenamu.com/fi/articles/10009967-miten-lisata-asiakkaille-krediitteja-sarjakortteja-tai-korvauskertoja.md): Lisää hallintapaneelista
- [Manuaalinen krediittien ja käyntikertojen korjaus: turvallinen prosessi](https://help.zenamu.com/fi/articles/13915568-manuaalinen-krediittien-ja-kayntikertojen-korjaus-turvallinen-prosessi.md)
- [Sarjakorttikategoriat](https://help.zenamu.com/fi/articles/15956464-sarjakorttikategoriat.md): Jaa sarjakortit erillisiin kategorioihin ja määritä tarkasti, mille tunneille asiakkaat voivat käyttää niitä — esimerkiksi vain reformer-tunneille tai tietyn ohjaajan tunneille.

### Jäsenyydet

- [Jäsenyydet – miten varausrajat toimivat](https://help.zenamu.com/fi/articles/13666939-jasenyydet-miten-varausrajat-toimivat.md): Päivä- ja viikkorajat noudattavat kalenteria, kuukausiraja taas kunkin jäsenyyden omaa jaksoa.
- [Miten lisätä jäsenyyksiä eri hintatasoilla tunneille](https://help.zenamu.com/fi/articles/12121831-miten-lisata-jasenyyksia-eri-hintatasoilla-tunneille.md): Luo useita tasoja \(esim. Kulta, Hopea, Platina\) omilla hinnoilla tai alennuksilla tietyille tunneille.
- [Miten poistan jäsenyyden?](https://help.zenamu.com/fi/articles/12629488-miten-poistan-jasenyyden.md): Voit poistaa jäsenyyden sen arkistoinnin jälkeen.
- [Jäsenyyksien rajoittaminen valittuihin tunteihin](https://help.zenamu.com/fi/articles/12109154-jasenyyksien-rajoittaminen-valittuihin-tunteihin.md): Haluan luoda erillisiä jäsenyyksiä, jotka ovat voimassa vain tietyissä tunneissa.
- [Miten muutan jäsenyyksien järjestystä julkisessa näkymässä?](https://help.zenamu.com/fi/articles/12629674-miten-muutan-jasenyyksien-jarjestysta-julkisessa-nakymassa.md)

### Ulkopuoliset ohjaajat ja yhteistyöstudiot

- [Studion yhteistyö — yleiskatsaus ja käyttöönotto](https://help.zenamu.com/fi/articles/14040883-studion-yhteistyo-yleiskatsaus-ja-kayttoonotto.md): Miten kahden studion yhteistyö perustetaan Zenamussa, miten kutsut lähetetään ja miten jaettuja tapahtumia hallitaan.
- [Tapahtumien jakaminen ja yhteistyön toiminta asiakkaille](https://help.zenamu.com/fi/articles/14040889-tapahtumien-jakaminen-ja-yhteistyon-toiminta-asiakkaille.md): Miten kumppanistudio jakaa tunteja, kursseja ja tapahtumia isäntästudiolle, ja mitä asiakkaat näkevät varatessaan.
- [Yhteistyötilastot](https://help.zenamu.com/fi/articles/14040893-yhteistyotilastot.md): Miten tarkastella jaettujen tapahtumien varaus- ja tulotilastoja studion yhteistyössä.
- [Yhteistyö — UKK](https://help.zenamu.com/fi/articles/14040897-yhteistyo-ukk.md): Vastauksia yleisimpiin kysymyksiin studioiden välisestä yhteistyöstä Zenamussa.

### Verkkotunti

- [Miten luot verkko-opetustunnin Zenamussa](https://help.zenamu.com/fi/articles/10031493-miten-luot-verkko-opetustunnin-zenamussa.md)

### Automaattiset sähköposti-ilmoitukset

- [Automaattiset sähköposti-ilmoitukset Zenamussa](https://help.zenamu.com/fi/articles/10022387-automaattiset-sahkoposti-ilmoitukset-zenamussa.md)
- [Ilmoitukset uusista lahjakorttitilauksista](https://help.zenamu.com/fi/articles/13927110-ilmoitukset-uusista-lahjakorttitilauksista.md)

### Markkinointituki

- [Jaa tapahtumasi](https://help.zenamu.com/fi/articles/12311627-jaa-tapahtumasi.md): Jaa suoraan Facebook.comiin, WhatsAppiin, sähköpostilla tai kopioi julkinen linkki tapahtumaasi.
- [Luo lahjakortti](https://help.zenamu.com/fi/articles/12898373-luo-lahjakortti.md)

### Studiotilojen vuokraus

- [Miten tarjoat tilasi vuokrattavaksi](https://help.zenamu.com/fi/articles/15917123-miten-tarjoat-tilasi-vuokrattavaksi.md): Luo salille vuokrausilmoitus, aseta hinta ja saatavuus ja julkaise se muille ohjaajille.
- [Vuokrausten peruutusehdot](https://help.zenamu.com/fi/articles/15917127-vuokrausten-peruutusehdot.md): Kuinka paljon vuokraaja saa takaisin peruuttaessaan: kolme valmista peruutusehtotasoa sekä mukautetut säännöt.
- [Vuokrauspyyntöjen hyväksyminen](https://help.zenamu.com/fi/articles/15917128-vuokrauspyyntojen-hyvaksyminen.md): Miten vuokrauspyyntö saapuu sinulle, kuinka paljon aikaa sinulla on päättää ja mitä tapahtuu, jos et vastaa ajoissa.
- [Vuokrausten maksut ja hyvitykset](https://help.zenamu.com/fi/articles/15917131-vuokrausten-maksut-ja-hyvitykset.md): Miten vuokraaja maksaa vuokrauksesta, milloin ja miten rahat palautuvat ja mistä vuokraaja löytää varauksensa.
- [Vuokrausten paketit ja maksut](https://help.zenamu.com/fi/articles/15917133-vuokrausten-paketit-ja-maksut.md): Mikä paketti avaa tilavuokrauksen, mitä maksuja siihen liittyy ja mitä tapahtuu, jos siirryt alempaan pakettiin.
- [Aikatauluristiriidat ja rajoitukset](https://help.zenamu.com/fi/articles/15917135-aikatauluristiriidat-ja-rajoitukset.md): Mitä Zenamu tarkistaa, jotta vuokraukset eivät mene päällekkäin aikataulusi kanssa, missä tarkistuksilla on rajansa ja mitä asiakkaat näkevät.

### Hinnoittelut \(tilaukset\)

- [Kuinka päivittää tilausta?](https://help.zenamu.com/fi/articles/10006873-kuinka-paivittaa-tilausta.md)
- [Kuinka vaihtaa alempaan tilaukseen?](https://help.zenamu.com/fi/articles/10019398-kuinka-vaihtaa-alempaan-tilaukseen.md)
- [Mikä tilaus sopii sinulle parhaiten?](https://help.zenamu.com/fi/articles/10019399-mika-tilaus-sopii-sinulle-parhaiten.md)
- [Mikä lasketaan yhdeksi varaukseksi?](https://help.zenamu.com/fi/articles/10019400-mika-lasketaan-yhdeksi-varaukseksi.md)
- [Mitä tapahtuu, kun kokeilujakso päättyy?](https://help.zenamu.com/fi/articles/10019402-mita-tapahtuu-kun-kokeilujakso-paattyy.md)
- [Kuinka siirtyä takaisin ilmaiseen versioon?](https://help.zenamu.com/fi/articles/10250475-kuinka-siirtya-takaisin-ilmaiseen-versioon.md)
- [Ajanvaraus ilmaiseksi](https://help.zenamu.com/fi/articles/10031519-ajanvaraus-ilmaiseksi.md)
- [Kuinka tilaan maksullisen tilauksen?](https://help.zenamu.com/fi/articles/10380219-kuinka-tilaan-maksullisen-tilauksen.md)
- [Mistä löydän laskun Zenamu-varausjärjestelmästä?](https://help.zenamu.com/fi/articles/10082935-mista-loydan-laskun-zenamu-varausjarjestelmasta.md)
- [Mitä tapahtuu, jos ylität tilauksesi tilausrajan?](https://help.zenamu.com/fi/articles/10535391-mita-tapahtuu-jos-ylitat-tilauksesi-tilausrajan.md)
- [Kuinka peruuttaa tilaus?](https://help.zenamu.com/fi/articles/11502009-kuinka-peruuttaa-tilaus.md)
- [Mistä voin ladata Zenamu-tilauksen laskun?](https://help.zenamu.com/fi/articles/10383057-mista-voin-ladata-zenamu-tilauksen-laskun.md)
- [Tilaukset ja laskutus: vianmääritys](https://help.zenamu.com/fi/articles/13915602-tilaukset-ja-laskutus-vianmaaritys.md)
- [Maksukortin vaihtaminen Zenamu-tilaukselle](https://help.zenamu.com/fi/articles/13925920-maksukortin-vaihtaminen-zenamu-tilaukselle.md)
- [Kuinka vaihtaa kuukausitilauksesta vuositilaukseen \(ja toisin päin\)](https://help.zenamu.com/fi/articles/13925970-kuinka-vaihtaa-kuukausitilauksesta-vuositilaukseen-ja-toisin-pain.md)
- [Tilauksen laskutus — laskutusjaksot ja tilausmuutokset](https://help.zenamu.com/fi/articles/13926658-tilauksen-laskutus-laskutusjaksot-ja-tilausmuutokset.md)
- [ALV-tön tilaus EU-yrityksille \(käännetty verovelvollisuus\)](https://help.zenamu.com/fi/articles/13926660-alv-ton-tilaus-eu-yrityksille-kaannetty-verovelvollisuus.md)

### Usein kysytyt kysymykset ja vastaukset

- [Kuinka käyttää kahta erillistä studio-/freelancer-tiliä](https://help.zenamu.com/fi/articles/11388504-kuinka-kayttaa-kahta-erillista-studio-freelancer-tilia.md): Kuinka hallita jokaista tiliä omalla aikataulullaan?
- [Kuinka siirtyä aikaisemmasta varausjärjestelmästä ja tuoda asiakastiedot Zenamuun](https://help.zenamu.com/fi/articles/10031589-kuinka-siirtya-aikaisemmasta-varausjarjestelmasta-ja-tuoda-asiakastiedot-zenamuun.md)
- [Miten voin jakaa tapahtuman maksun käsirahaan ja loppuosaan?](https://help.zenamu.com/fi/articles/10031597-miten-voin-jakaa-tapahtuman-maksun-kasirahaan-ja-loppuosaan.md)
- [Miksi en saanut sähköpostia Zenamu-varausjärjestelmästä?](https://help.zenamu.com/fi/articles/10031617-miksi-en-saanut-sahkopostia-zenamu-varausjarjestelmasta.md)
- [Miksi Stripe-korttimaksu ei ole aktiivinen?](https://help.zenamu.com/fi/articles/10031672-miksi-stripe-korttimaksu-ei-ole-aktiivinen.md)
- [Minusta tuli ALV-velvollinen \(vain EU:ssa\)](https://help.zenamu.com/fi/articles/10311518-minusta-tuli-alv-velvollinen-vain-eu-ssa.md)
- [Kuinka luoda alennuskoodi?](https://help.zenamu.com/fi/articles/10432264-kuinka-luoda-alennuskoodi.md)
- [Mitä maksupalveluntarjoajia Zenamu tukee?](https://help.zenamu.com/fi/articles/10078722-mita-maksupalveluntarjoajia-zenamu-tukee.md)
- [Kuinka hallita asiakasta, jolla ei ole Zenamu-tiliä?](https://help.zenamu.com/fi/articles/10025973-kuinka-hallita-asiakasta-jolla-ei-ole-zenamu-tilia.md)
- [Miten asetan "Ensimmäinen tunti ilmaiseksi"?](https://help.zenamu.com/fi/articles/10528756-miten-asetan-ensimmainen-tunti-ilmaiseksi.md)
- [Kuinka voin lisätä osallistujia tunnin alkamisen jälkeen?](https://help.zenamu.com/fi/articles/10016877-kuinka-voin-lisata-osallistujia-tunnin-alkamisen-jalkeen.md)
- [Miten muuttaa tunnin hintaa yhdelle asiakkaalle?](https://help.zenamu.com/fi/articles/10026015-miten-muuttaa-tunnin-hintaa-yhdelle-asiakkaalle.md)
- [Kuinka täytän laskutustiedot, jos olen yksityishenkilö, jolla on veronumero mutta en ole ALV-velvollinen?](https://help.zenamu.com/fi/articles/11000381-kuinka-taytan-laskutustiedot-jos-olen-yksityishenkilo-jolla-on-veronumero-mutta-en-ole-alv-velvollinen.md)
- [Studion/freelancerin ylläpitäjän vaihtaminen](https://help.zenamu.com/fi/articles/11130988-studion-freelancerin-yllapitajan-vaihtaminen.md): Ylläpitäjäoikeuksien siirtäminen Zenamu-studio- tai freelancer-tilillä.
- [Kuinka perun asiakkaan osallistumisen jo pidettyyn kurssiin?](https://help.zenamu.com/fi/articles/11196540-kuinka-perun-asiakkaan-osallistumisen-jo-pidettyyn-kurssiin.md): Kurssi on jo pidetty, mutta haluan peruuttaa sen kokonaan yhdeltä asiakkaalta.
- [Kuinka varmistaa, että jonotuslista toimii](https://help.zenamu.com/fi/articles/11761429-kuinka-varmistaa-etta-jonotuslista-toimii.md): Vaiheittainen ohje jonotuslistatoiminnon toiminnasta
- [Kuinka lisätä tietoja ohjaajaan](https://help.zenamu.com/fi/articles/11768038-kuinka-lisata-tietoja-ohjaajaan.md)
- [Miten näen jonotuslistan osallistujat menneeltä tunnilta?](https://help.zenamu.com/fi/articles/11963005-miten-naen-jonotuslistan-osallistujat-menneelta-tunnilta.md)
- [Miten merkitä studiotilan vuokraus?](https://help.zenamu.com/fi/articles/12353139-miten-merkita-studiotilan-vuokraus.md)
- [Mistä löydän ohjaajakohtaiset maksutilastot?](https://help.zenamu.com/fi/articles/12385607-mista-loydan-ohjaajakohtaiset-maksutilastot.md)
- [Korttini on vanhentunut ja minulla on maksamaton maksu, mitä teen?](https://help.zenamu.com/fi/articles/12595168-korttini-on-vanhentunut-ja-minulla-on-maksamaton-maksu-mita-teen.md): Voit yrittää maksua uudelleen toisella kortilla maksun tiedoissa.
- [Krediittien/käyntikertojen vanhentuminen ja jatkaminen](https://help.zenamu.com/fi/articles/12646087-krediittien-kayntikertojen-vanhentuminen-ja-jatkaminen.md)
- [Olen asettanut yksittäisen kerran hinnan kurssille, mutta se ei näytä ilmestyvän.](https://help.zenamu.com/fi/articles/12665551-olen-asettanut-yksittaisen-kerran-hinnan-kurssille-mutta-se-ei-nayta-ilmestyvan.md)
- [Jos joku käyttää alennuskoodia toistuvan jäsenyyden ostoon — veloitetaanko seuraava kuukausi alkuperäiseen hintaan?](https://help.zenamu.com/fi/articles/12889449-jos-joku-kayttaa-alennuskoodia-toistuvan-jasenyyden-ostoon-veloitetaanko-seuraava-kuukausi-alkuperaiseen-hintaan.md): Käytetäänkö alennuskoodia vain kerran, vai jatkuuko alennus kaikissa tulevissa maksuissa.
- [Miten lunastaa lahjakortti hallintapaneelista](https://help.zenamu.com/fi/articles/13142086-miten-lunastaa-lahjakortti-hallintapaneelista.md): Jos asiakas tuo tulostetun lahjakortin, voit lunastaa \(liittää\) sen suoraan ylläpitäjänä.
- [Mitä kieltä käytetään laskuissa ja kuiteissa?](https://help.zenamu.com/fi/articles/13209294-mita-kielta-kaytetaan-laskuissa-ja-kuiteissa.md): Kieliasetukset asiakkaiden laskuissa ja tilauslaskuissasi
- [Kuinka lähettää ryhmäviesti kaikille osallistujille?](https://help.zenamu.com/fi/articles/13375624-kuinka-lahettaa-ryhmaviesti-kaikille-osallistujille.md)
- [Jäsenyydet – toistuvat maksut](https://help.zenamu.com/fi/articles/13644944-jasenyydet-toistuvat-maksut.md): Kyllä — Zenamu tukee nyt jatkuvia jäsenyyksiä, jotka veloittavat asiakkaidesi kortin automaattisesti joka kuukausi, neljännesvuosi tai vuosi. Miten ne toimivat ja miten ne eroavat kertajäsenyyksistä.
- [Vaihtuuko varausliittymän kieli automaattisesti selaimen kielen mukaan?](https://help.zenamu.com/fi/articles/13670945-vaihtuuko-varausliittyman-kieli-automaattisesti-selaimen-kielen-mukaan.md): Tukeeko Zenamu englantia? Miten käsitellä kaksikielisiä tuntikuvauksia?
- [Milloin asiakkaat hyväksyvät osallistumisvakuutuksen?](https://help.zenamu.com/fi/articles/13700685-milloin-asiakkaat-hyvaksyvat-osallistumisvakuutuksen.md): Miten ja milloin osallistumisvakuutus näytetään asiakkaille varausprosessin aikana
- [Miksi kuitteja ei näy ja miten ne otetaan käyttöön](https://help.zenamu.com/fi/articles/13915531-miksi-kuitteja-ei-nay-ja-miten-ne-otetaan-kayttoon.md)
- [Tunti, kurssi, tapahtuma ja ajanvaraus: mikä on ero](https://help.zenamu.com/fi/articles/13915548-tunti-kurssi-tapahtuma-ja-ajanvaraus-mika-on-ero.md)
- [Asiakastunnisteet ja muistiinpanot: milloin käyttää kumpaa](https://help.zenamu.com/fi/articles/13915564-asiakastunnisteet-ja-muistiinpanot-milloin-kayttaa-kumpaa.md)
- [Kurssit: yksittäinen tunti vai toistuva kurssi — miten valita oikea tyyppi](https://help.zenamu.com/fi/articles/13915580-kurssit-yksittainen-tunti-vai-toistuva-kurssi-miten-valita-oikea-tyyppi.md)
- [Asiakkaat: kaksoisprofiilien ratkaiseminen ilman tietojen menetystä](https://help.zenamu.com/fi/articles/13915584-asiakkaat-kaksoisprofiilien-ratkaiseminen-ilman-tietojen-menetysta.md)
- [Alennuskoodi ei toimi: vianetsintä vaihe vaiheelta](https://help.zenamu.com/fi/articles/13917976-alennuskoodi-ei-toimi-vianetsinta-vaihe-vaiheelta.md)
- [Tilaus odottaa palautusta, mutta maksu on jo lähetetty](https://help.zenamu.com/fi/articles/13920236-tilaus-odottaa-palautusta-mutta-maksu-on-jo-lahetetty.md)
- [Läsnäolon ja maksun tilan merkitseminen](https://help.zenamu.com/fi/articles/13924630-lasnaolon-ja-maksun-tilan-merkitseminen.md)
- [Miksi tulotilastot ja tilausten summat eivät täsmää](https://help.zenamu.com/fi/articles/13925001-miksi-tulotilastot-ja-tilausten-summat-eivat-tasmaa.md)
- [Lahjakortin ulkoasu — mukautusmahdollisuudet](https://help.zenamu.com/fi/articles/13926774-lahjakortin-ulkoasu-mukautusmahdollisuudet.md)
- [Tapahtumat ja kurssit ilman online-varausta \(vain tiedoksi\)](https://help.zenamu.com/fi/articles/13927079-tapahtumat-ja-kurssit-ilman-online-varausta-vain-tiedoksi.md)
- [Asiakkaan poistaminen studiosta vs. asiakastilin poistaminen](https://help.zenamu.com/fi/articles/13927087-asiakkaan-poistaminen-studiosta-vs-asiakastilin-poistaminen.md)
- [Monipäiväiset kurssit ja tapahtumat \(esim. lauantai + sunnuntai yhtenä kokonaisuutena\)](https://help.zenamu.com/fi/articles/13927102-monipaivaiset-kurssit-ja-tapahtumat-esim-lauantai-sunnuntai-yhtena-kokonaisuutena.md)
- [Miksi en näe sarjakorteille tai krediiteille "maksa paikan päällä" -vaihtoehtoa?](https://help.zenamu.com/fi/articles/14817468-miksi-en-nae-sarjakorteille-tai-krediiteille-maksa-paikan-paalla-vaihtoehtoa.md): Miksi asiakkaat eivät voi maksaa sarjakortteja tai krediittejä paikan päällä?
- [Missä asiakkaat näkevät tuntiaikatauluni?](https://help.zenamu.com/fi/articles/14836879-missa-asiakkaat-nakevat-tuntiaikatauluni.md): Näin löydät ja jaat julkisen aikataulusi asiakkaille

### Tunnetut ongelmat ja niiden ratkaisut

- [Haluan lähettää viestin asiakkaille, mutta vaikka tekstissä on alle 1500 merkkiä, se ei silti lähde. Mitä voin tehdä?](https://help.zenamu.com/fi/articles/10021047-haluan-lahettaa-viestin-asiakkaille-mutta-vaikka-tekstissa-on-alle-1500-merkkia-se-ei-silti-lahde-mita-voin-tehda.md)
- [Kirjautumisongelma \(CAPTCHA\)](https://help.zenamu.com/fi/articles/10123851-kirjautumisongelma-captcha.md)
- [Pikakorjaus: tunti on täynnä, mutta ylimääräinen varaus ilmestyi](https://help.zenamu.com/fi/articles/13915590-pikakorjaus-tunti-on-taynna-mutta-ylimaarainen-varaus-ilmestyi.md)
- [Sivun päivityskehote, sovellus ei toimi](https://help.zenamu.com/fi/articles/13917746-sivun-paivityskehote-sovellus-ei-toimi.md)
- [Uutiskirjeintegraatio: yhteyden palautus ja tunnusten päivitys](https://help.zenamu.com/fi/articles/13919759-uutiskirjeintegraatio-yhteyden-palautus-ja-tunnusten-paivitys.md): Jos synkronointi uutiskirjetyökalun kanssa lakkaa toimimasta, syynä ovat yleensä vanhentuneet tunnukset tai muuttunut asetustieto. Tässä artikkelissa käydään läpi yhteyden palauttaminen.
- [Automaattinen tunnin peruutus, kun minimiosallistujamäärä ei täyty](https://help.zenamu.com/fi/articles/13926520-automaattinen-tunnin-peruutus-kun-minimiosallistujamaara-ei-tayty.md)
- [Useampi ohjaaja kurssille tai tunnille](https://help.zenamu.com/fi/articles/13926524-useampi-ohjaaja-kurssille-tai-tunnille.md)
- [Miksi lisäosa tai aikataulu ei näy verkkosivullani](https://help.zenamu.com/fi/articles/13926527-miksi-lisaosa-tai-aikataulu-ei-nay-verkkosivullani.md)

### Integraatiot \(liitännäiset\)

- [Kuinka upottaa tuntiaikataulu omalle verkkosivustollesi](https://help.zenamu.com/fi/articles/10031563-kuinka-upottaa-tuntiaikataulu-omalle-verkkosivustollesi.md)
- [Kuinka upottaa tapahtumalista verkkosivustollesi](https://help.zenamu.com/fi/articles/10031569-kuinka-upottaa-tapahtumalista-verkkosivustollesi.md)
- [Kuinka upottaa kurssilista omalle verkkosivustollesi](https://help.zenamu.com/fi/articles/10031736-kuinka-upottaa-kurssilista-omalle-verkkosivustollesi.md)
- [Kuinka upottaa aikataulu Webnode-sivustollesi](https://help.zenamu.com/fi/articles/10031751-kuinka-upottaa-aikataulu-webnode-sivustollesi.md)
- [Kuinka upottaa aikataulu WordPress-verkkosivustollesi](https://help.zenamu.com/fi/articles/10031792-kuinka-upottaa-aikataulu-wordpress-verkkosivustollesi.md)
- [Kuinka upottaa aikataulu Wix-sivustollesi](https://help.zenamu.com/fi/articles/10031813-kuinka-upottaa-aikataulu-wix-sivustollesi.md)
- [Kuinka upottaa aikataulu verkkosivullesi JavaScriptin avulla?](https://help.zenamu.com/fi/articles/10032201-kuinka-upottaa-aikataulu-verkkosivullesi-javascriptin-avulla.md)
- [Kieli, jolla lisäosat näytetään](https://help.zenamu.com/fi/articles/10031677-kieli-jolla-lisaosat-naytetaan.md)
- [🧩 Miten lisätä lisäosa esisuodatetuilla ominaisuuksilla](https://help.zenamu.com/fi/articles/12716564-miten-lisata-lisaosa-esisuodatetuilla-ominaisuuksilla.md): Voit näyttää aikataulusi eri osia \(tunnit, kurssit, tapahtumat\) verkkosivustosi eri sivuilla Zenamu-lisäosilla — kukin näyttää vain haluamasi sisällön.
- [Zenamu-lisäosat](https://help.zenamu.com/fi/articles/13140949-zenamu-lisaosat.md): Upotettavat lisäosat verkkosivustollesi

### Google-kalenterin integrointi

- [Kuinka yhdistää Zenamu-tuntisi Google-kalenteriin](https://help.zenamu.com/fi/articles/10031510-kuinka-yhdistaa-zenamu-tuntisi-google-kalenteriin.md)

### Mobiilisovellus

- [Mobiilisovellus](https://help.zenamu.com/fi/articles/10366492-mobiilisovellus.md)

### Videot ja soittolistat

- [Mitä videokirjasto on ja miten otat sen käyttöön](https://help.zenamu.com/fi/articles/15500755-mita-videokirjasto-on-ja-miten-otat-sen-kayttoon.md): Yleiskatsaus Zenamun videokirjastoon: mitä se tekee, miten otat sen käyttöön ja mitä alkuun pääsemiseen tarvitset.
- [Miten lisäät videon Vimeosta tai YouTubesta](https://help.zenamu.com/fi/articles/15500764-miten-lisaat-videon-vimeosta-tai-youtubesta.md): Miten lisäät videon Zenamuun Vimeon tai YouTuben linkillä, täytät sen tiedot ja asetat sen niin, ettei kukaan voi käyttää sitä väärin.
- [Soittolistat ja videoiden järjestäminen](https://help.zenamu.com/fi/articles/15500766-soittolistat-ja-videoiden-jarjestaminen.md): Miten kokoat videot soittolistoiksi Zenamussa, järjestät ne ja käytät soittolistoja sekä käyttöoikeuteen jäsenyyden kautta että kertaostojen myyntiin.
- [Videoiden käyttöoikeus jäsenyyden kautta](https://help.zenamu.com/fi/articles/15500767-videoiden-kayttooikeus-jasenyyden-kautta.md): Miten annat jäsenille käyttöoikeuden videoihin Zenamussa: käyttöoikeuden määrittäminen soittolistalle sekä säännöt siitä, milloin käyttöoikeus on voimassa ja milloin ei.
- [Yksittäisten videoiden ja soittolistojen myynti](https://help.zenamu.com/fi/articles/15500768-yksittaisten-videoiden-ja-soittolistojen-myynti.md): Miten myyt videoita ja soittolistoja Zenamussa kertaostona: hinta, voimassaolo, maksutavat, alennuskoodit, kuitit ja käyttöoikeuden hallinta.
- [Miten asiakkaat näkevät ja ostavat videosi](https://help.zenamu.com/fi/articles/15500770-miten-asiakkaat-nakevat-ja-ostavat-videosi.md): Videokirjasto asiakkaan näkökulmasta: mistä hän löytää kirjastonsa, miten hän jatkaa katselua siitä mihin jäi ja miten hän ostaa käyttöoikeuden.
- [Videoiden tilastot](https://help.zenamu.com/fi/articles/15500775-videoiden-tilastot.md): Miten luet videoidesi katselutilastoja Zenamussa.

### Käyttöehdot

- [Yleiset käyttöehdot](https://help.zenamu.com/fi/articles/10031687-yleiset-kayttoehdot.md)
- [Zenamu-alustan tietosuojakäytäntö](https://help.zenamu.com/fi/articles/10031694-zenamu-alustan-tietosuojakaytanto.md)
- [Tietojenkäsittelysopimus](https://help.zenamu.com/fi/articles/10031704-tietojenkasittelysopimus.md)
- [Alihankkijoiden luettelo](https://help.zenamu.com/fi/articles/10031719-alihankkijoiden-luettelo.md)

## Français

### Mon compte et premiers pas dans le système

- [Comment passer d'un autre système de réservation à Zenamu](https://help.zenamu.com/fr/articles/10007825-comment-passer-d-un-autre-systeme-de-reservation-a-zenamu.md)
- [Comment puis-je changer mon adresse e-mail personnelle ?](https://help.zenamu.com/fr/articles/10045969-comment-puis-je-changer-mon-adresse-e-mail-personnelle.md)
- [Comment supprimer mon compte ?](https://help.zenamu.com/fr/articles/13481459-comment-supprimer-mon-compte.md)
- [Comment ajouter un autre lieu où se déroulent les cours ?](https://help.zenamu.com/fr/articles/11503852-comment-ajouter-un-autre-lieu-ou-se-deroulent-les-cours.md)
- [Où puis-je mettre à jour mes informations de facturation ?](https://help.zenamu.com/fr/articles/11579618-ou-puis-je-mettre-a-jour-mes-informations-de-facturation.md)
- [Où changer la couleur du bouton de réservation ?](https://help.zenamu.com/fr/articles/12732908-ou-changer-la-couleur-du-bouton-de-reservation.md)
- [Connexions et inscriptions via réseaux sociaux \(Facebook / Google\)](https://help.zenamu.com/fr/articles/12840169-connexions-et-inscriptions-via-reseaux-sociaux-facebook-google.md)
- [Problèmes de connexion et réinitialisation du mot de passe](https://help.zenamu.com/fr/articles/13915597-problemes-de-connexion-et-reinitialisation-du-mot-de-passe.md)
- [API](https://help.zenamu.com/fr/articles/12780993-api.md): Où puis-je obtenir l'accès à l'API ?
- [Personnalisation de marque](https://help.zenamu.com/fr/articles/13141457-personnalisation-de-marque.md)
- [Notifications pour les clients : création, modification et affichage dans le planning public](https://help.zenamu.com/fr/articles/13921668-notifications-pour-les-clients-creation-modification-et-affichage-dans-le-planning-public.md)
- [Comment changer le nom ou l'URL du studio](https://help.zenamu.com/fr/articles/13926769-comment-changer-le-nom-ou-l-url-du-studio.md)
- [Votre page de planning public — lien, QR code et domaine](https://help.zenamu.com/fr/articles/14033336-votre-page-de-planning-public-lien-qr-code-et-domaine.md): Où trouver l'URL de votre planning public, comment la copier, générer un QR code et changer le domaine du studio

### Réservations et inscriptions aux cours

- [Comment masquer la capacité d’un cours ou d’un cycle de cours ?](https://help.zenamu.com/fr/articles/11426931-comment-masquer-la-capacite-d-un-cours-ou-d-un-cycle-de-cours.md): Empêchez les clients de voir combien de places sont disponibles ou déjà prises.
- [Comment augmenter le nombre de places qu’une personne peut réserver en une seule fois ?](https://help.zenamu.com/fr/articles/10016869-comment-augmenter-le-nombre-de-places-qu-une-personne-peut-reserver-en-une-seule-fois.md)
- [Champs personnalisés dans le formulaire de réservation](https://help.zenamu.com/fr/articles/10496379-champs-personnalises-dans-le-formulaire-de-reservation.md)
- [Liste d'attente](https://help.zenamu.com/fr/articles/11628592-liste-d-attente.md)
- [Clients : séances de rattrapage — ajout, modification et suppression](https://help.zenamu.com/fr/articles/13917983-clients-seances-de-rattrapage-ajout-modification-et-suppression.md)
- [Comment utiliser les séances de rattrapage depuis l'administration](https://help.zenamu.com/fr/articles/10021108-comment-utiliser-les-seances-de-rattrapage-depuis-l-administration.md)
- [Absences non justifiées \(No‑shows\)](https://help.zenamu.com/fr/articles/10031538-absences-non-justifiees-no-shows.md)
- [Je souhaite que tous mes clients soient inscrits avant de pouvoir réserver. Comment faire ?](https://help.zenamu.com/fr/articles/10026003-je-souhaite-que-tous-mes-clients-soient-inscrits-avant-de-pouvoir-reserver-comment-faire.md)
- [Client connecté vs. client invité lors de la réservation : quelles différences](https://help.zenamu.com/fr/articles/13915552-client-connecte-vs-client-invite-lors-de-la-reservation-quelles-differences.md)
- [🧒 Cours pour enfants et réservations d’enfants](https://help.zenamu.com/fr/articles/12569996-cours-pour-enfants-et-reservations-d-enfants.md)
- [Visibilité des séances annulées dans le planning public](https://help.zenamu.com/fr/articles/13925515-visibilite-des-seances-annulees-dans-le-planning-public.md)
- [Décharges de responsabilité en pratique : modèles, versions, signatures et dérogations](https://help.zenamu.com/fr/articles/13915496-decharges-de-responsabilite-en-pratique-modeles-versions-signatures-et-derogations.md)
- [Masquer un cours, un cycle ou un événement du planning public](https://help.zenamu.com/fr/articles/13925092-masquer-un-cours-un-cycle-ou-un-evenement-du-planning-public.md)
- [Cours récurrents avec intervalle personnalisé \(toutes les 2 semaines, mensuel\)](https://help.zenamu.com/fr/articles/13926764-cours-recurrents-avec-intervalle-personnalise-toutes-les-2-semaines-mensuel.md)
- [Exporter les participants](https://help.zenamu.com/fr/articles/14167765-exporter-les-participants.md): Vous pouvez exporter les participants des cycles, séances individuelles, événements et cours directement depuis l'événement concerné.

### Aide sur les cours

- [Comment créer un cours long avec plusieurs séances](https://help.zenamu.com/fr/articles/10026714-comment-creer-un-cours-long-avec-plusieurs-seances.md)
- [Paramètres communs aux cours](https://help.zenamu.com/fr/articles/10026787-parametres-communs-aux-cours.md)
- [Comment gérer mon cours](https://help.zenamu.com/fr/articles/10026989-comment-gerer-mon-cours.md)
- [Séances de rattrapage \(compensation\)](https://help.zenamu.com/fr/articles/10031548-seances-de-rattrapage-compensation.md)
- [Comment ajouter une nouvelle séance à un cycle de cours en cours ?](https://help.zenamu.com/fr/articles/12818578-comment-ajouter-une-nouvelle-seance-a-un-cycle-de-cours-en-cours.md)
- [Comment le prix est-il calculé pour un cycle déjà commencé ?](https://help.zenamu.com/fr/articles/10003702-comment-le-prix-est-il-calcule-pour-un-cycle-deja-commence.md)
- [Configuration des conditions d'annulation et des séances de rattrapage](https://help.zenamu.com/fr/articles/10479519-configuration-des-conditions-d-annulation-et-des-seances-de-rattrapage.md)
- [Cycles : comment annuler un cycle en avance et prévenir les participants](https://help.zenamu.com/fr/articles/13915669-cycles-comment-annuler-un-cycle-en-avance-et-prevenir-les-participants.md)
- [Cycles : changer de professeur en cours de cycle — comment procéder sans confusion](https://help.zenamu.com/fr/articles/13920327-cycles-changer-de-professeur-en-cours-de-cycle-comment-proceder-sans-confusion.md)
- [Cours : comment déplacer une séance dans un cycle en cours](https://help.zenamu.com/fr/articles/13924624-cours-comment-deplacer-une-seance-dans-un-cycle-en-cours.md)
- [Cycles : comment transférer un client entre deux cycles](https://help.zenamu.com/fr/articles/13924626-cycles-comment-transferer-un-client-entre-deux-cycles.md)

### Rendez-vous individuels

- [Introduction aux rendez-vous individuels](https://help.zenamu.com/fr/articles/13823904-introduction-aux-rendez-vous-individuels.md)
- [Créer et configurer une prestation](https://help.zenamu.com/fr/articles/13823910-creer-et-configurer-une-prestation.md)
- [Gérer les praticiens et les assigner aux prestations](https://help.zenamu.com/fr/articles/13823914-gerer-les-praticiens-et-les-assigner-aux-prestations.md)
- [Configurer la disponibilité des praticiens](https://help.zenamu.com/fr/articles/13823917-configurer-la-disponibilite-des-praticiens.md)
- [Rendez-vous : conflits de disponibilité et jours d'indisponibilité](https://help.zenamu.com/fr/articles/13915501-rendez-vous-conflits-de-disponibilite-et-jours-d-indisponibilite.md)
- [Gérer les réservations](https://help.zenamu.com/fr/articles/13823920-gerer-les-reservations.md)
- [Rendez-vous : réservations en attente — validation, refus et annulation automatique](https://help.zenamu.com/fr/articles/13920094-rendez-vous-reservations-en-attente-validation-refus-et-annulation-automatique.md)
- [Paiements et conditions d'annulation](https://help.zenamu.com/fr/articles/13823922-paiements-et-conditions-d-annulation.md)
- [Notifications par e-mail pour les rendez-vous individuels](https://help.zenamu.com/fr/articles/13823923-notifications-par-e-mail-pour-les-rendez-vous-individuels.md)
- [La page de réservation publique](https://help.zenamu.com/fr/articles/13823926-la-page-de-reservation-publique.md)
- [Envoyer un message personnalisé à un client depuis une réservation \(rendez-vous\)](https://help.zenamu.com/fr/articles/13915505-envoyer-un-message-personnalise-a-un-client-depuis-une-reservation-rendez-vous.md)
- [Suivi d'un créneau complet et notifications de disponibilité](https://help.zenamu.com/fr/articles/13915509-suivi-d-un-creneau-complet-et-notifications-de-disponibilite.md)
- [Rendez-vous : rôles et autorisations dans le détail de la réservation](https://help.zenamu.com/fr/articles/13919820-rendez-vous-roles-et-autorisations-dans-le-detail-de-la-reservation.md)
- [Rendez-vous : détail de la réservation pas à pas](https://help.zenamu.com/fr/articles/13919907-rendez-vous-detail-de-la-reservation-pas-a-pas.md)

### Pour vos client·e·s

- [Comment annuler mes réservations](https://help.zenamu.com/fr/articles/10006863-comment-annuler-mes-reservations.md)
- [Comment réserver un cours](https://help.zenamu.com/fr/articles/10006936-comment-reserver-un-cours.md)
- [Comment créer un compte client Zenamu](https://help.zenamu.com/fr/articles/10011640-comment-creer-un-compte-client-zenamu.md)
- [Comment acheter, activer et utiliser un bon cadeau](https://help.zenamu.com/fr/articles/10509225-comment-acheter-activer-et-utiliser-un-bon-cadeau.md)

### Conditions d’annulation

- [Frais d'annulation pour les réservations](https://help.zenamu.com/fr/articles/10022102-frais-d-annulation-pour-les-reservations.md)

### Autorisations des enseignant·e·s du studio

- [Droits d’accès des professeurs](https://help.zenamu.com/fr/articles/10022111-droits-d-acces-des-professeurs.md)
- [Comment masquer un professeur de la page publique](https://help.zenamu.com/fr/articles/13724559-comment-masquer-un-professeur-de-la-page-publique.md): Masquer professeur, retirer professeur du site web, profil professeur invisible, professeur d'événement non visible
- [Rôles et autorisations dans l'administration : qui peut faire quoi](https://help.zenamu.com/fr/articles/13915543-roles-et-autorisations-dans-l-administration-qui-peut-faire-quoi.md)
- [Paramètres : rôles du personnel et délégation sécurisée des autorisations](https://help.zenamu.com/fr/articles/13915575-parametres-roles-du-personnel-et-delegation-securisee-des-autorisations.md)
- [Configurer les administrateurs du studio et transférer la propriété du compte](https://help.zenamu.com/fr/articles/13926219-configurer-les-administrateurs-du-studio-et-transferer-la-propriete-du-compte.md)

### Commandes

- [Gestion des commandes dans l'administration : guide complet des actions](https://help.zenamu.com/fr/articles/13915512-gestion-des-commandes-dans-l-administration-guide-complet-des-actions.md)
- [Remboursements et statuts de commande](https://help.zenamu.com/fr/articles/13915483-remboursements-et-statuts-de-commande.md)
- [Export des commandes](https://help.zenamu.com/fr/articles/10355629-export-des-commandes.md): Comment exporter les commandes pour la comptabilité
- [Reçus simples dans Zenamu](https://help.zenamu.com/fr/articles/10031533-recus-simples-dans-zenamu.md)
- [Justificatif de paiement ou justificatif d'annulation : lequel télécharger](https://help.zenamu.com/fr/articles/13919983-justificatif-de-paiement-ou-justificatif-d-annulation-lequel-telecharger.md)
- [Comment ajouter des informations de facturation aux clients ?](https://help.zenamu.com/fr/articles/10429303-comment-ajouter-des-informations-de-facturation-aux-clients.md)
- [Collecte de la taxe \(TVA\)](https://help.zenamu.com/fr/articles/13719223-collecte-de-la-taxe-tva.md)
- [Modifier le montant et le taux de taxe d'une commande](https://help.zenamu.com/fr/articles/13915515-modifier-le-montant-et-le-taux-de-taxe-d-une-commande.md)
- [Paramètres fiscaux : que vérifier après un changement de taux](https://help.zenamu.com/fr/articles/13921364-parametres-fiscaux-que-verifier-apres-un-changement-de-taux.md)
- [Informations de facturation des clients — guide complet](https://help.zenamu.com/fr/articles/14136627-informations-de-facturation-des-clients-guide-complet.md): Comment fonctionne la collecte automatique des informations de facturation, le libre-service pour les clients et le contournement administrateur
- [Reçu vs facture](https://help.zenamu.com/fr/articles/14136645-recu-vs-facture.md): Comment choisir le type de document

### Paiements

- [Paramètres : moyens de paiement — ajout, modification et suppression](https://help.zenamu.com/fr/articles/13919755-parametres-moyens-de-paiement-ajout-modification-et-suppression.md)
- [Configuration des paiements par virement bancaire](https://help.zenamu.com/fr/articles/10021138-configuration-des-paiements-par-virement-bancaire.md)
- [Rapprochement automatique des paiements par virement bancaire](https://help.zenamu.com/fr/articles/13192185-rapprochement-automatique-des-paiements-par-virement-bancaire.md)
- [Rapprochement automatique des paiements : dépannage et états d'erreur](https://help.zenamu.com/fr/articles/13915521-rapprochement-automatique-des-paiements-depannage-et-etats-d-erreur.md)
- [Tarifs préférentiels](https://help.zenamu.com/fr/articles/10010292-tarifs-preferentiels.md): Comment proposer un tarif spécial pour les paiements via des avantages
- [Paramètres des paiements sur place](https://help.zenamu.com/fr/articles/15645680-parametres-des-paiements-sur-place.md)

### Packs de crédits et cartes d’accès

- [Carnets de crédits et carnet d’entrées : des options de paiement flexibles](https://help.zenamu.com/fr/articles/10027619-carnets-de-credits-et-carnet-d-entrees-des-options-de-paiement-flexibles.md)
- [Système de crédits dans Zenamu](https://help.zenamu.com/fr/articles/10027690-systeme-de-credits-dans-zenamu.md)
- [Carnet d’entrées](https://help.zenamu.com/fr/articles/10028060-carnet-d-entrees.md)
- [Comment ajouter des crédits avec un prix personnalisé ?](https://help.zenamu.com/fr/articles/11511177-comment-ajouter-des-credits-avec-un-prix-personnalise.md)
- [Comment ajouter des entrées à un client depuis l'administration ?](https://help.zenamu.com/fr/articles/12147302-comment-ajouter-des-entrees-a-un-client-depuis-l-administration.md): Comment ajouter ou supprimer un nombre quelconque d'entrées à n'importe quel prix ou gratuitement
- [Comment ajouter des crédits, des entrées ou des séances de rattrapage à vos clients](https://help.zenamu.com/fr/articles/10009967-comment-ajouter-des-credits-des-entrees-ou-des-seances-de-rattrapage-a-vos-clients.md): Ajout depuis l’espace administrateur
- [Corrections manuelles des crédits et entrées : un processus fiable](https://help.zenamu.com/fr/articles/13915568-corrections-manuelles-des-credits-et-entrees-un-processus-fiable.md)
- [Catégories de carnets](https://help.zenamu.com/fr/articles/15956464-categories-de-carnets.md): Répartissez vos carnets d’entrées en catégories distinctes et décidez précisément pour quels cours vos clients peuvent les utiliser — par exemple uniquement les cours sur Reformer ou les cours d’un...

### Abonnements

- [Abonnements – comment fonctionnent les limites de réservation](https://help.zenamu.com/fr/articles/13666939-abonnements-comment-fonctionnent-les-limites-de-reservation.md): Les limites journalières et hebdomadaires suivent le calendrier ; la limite mensuelle suit la période de l'abonnement concerné.
- [Comment ajouter des niveaux d’abonnement avec des tarifs différents pour les cours](https://help.zenamu.com/fr/articles/12121831-comment-ajouter-des-niveaux-d-abonnement-avec-des-tarifs-differents-pour-les-cours.md): Créer plusieurs formules \(par ex. Gold, Silver, Platinum\) avec tarifs ou réductions adaptés pour certains événements.
- [Comment supprimer un abonnement ?](https://help.zenamu.com/fr/articles/12629488-comment-supprimer-un-abonnement.md): Vous pouvez supprimer un abonnement après l'avoir archivé.
- [Limiter les abonnements à certains cours](https://help.zenamu.com/fr/articles/12109154-limiter-les-abonnements-a-certains-cours.md): Je souhaite créer des abonnements distincts, valables uniquement pour certains cours.
- [Comment changer l’ordre des abonnements dans la vue publique ?](https://help.zenamu.com/fr/articles/12629674-comment-changer-l-ordre-des-abonnements-dans-la-vue-publique.md)

### Intervenants externes et studios partenaires

- [Collaboration entre studios — présentation et configuration](https://help.zenamu.com/fr/articles/14040883-collaboration-entre-studios-presentation-et-configuration.md): Comment connecter deux studios dans Zenamu, configurer une collaboration et gérer les événements partagés.
- [Partage d'événements et fonctionnement de la collaboration pour les clients](https://help.zenamu.com/fr/articles/14040889-partage-d-evenements-et-fonctionnement-de-la-collaboration-pour-les-clients.md): Comment partager des cours, cycles et événements avec un studio partenaire, et ce que les clients voient lors de la réservation.
- [Statistiques de collaboration](https://help.zenamu.com/fr/articles/14040893-statistiques-de-collaboration.md): Comment consulter les statistiques de réservation et de revenus des événements partagés entre studios.
- [Collaboration — FAQ](https://help.zenamu.com/fr/articles/14040897-collaboration-faq.md): Réponses aux questions fréquentes sur les collaborations entre studios dans Zenamu.

### Cours en ligne

- [Comment créer un cours en ligne sur Zenamu](https://help.zenamu.com/fr/articles/10031493-comment-creer-un-cours-en-ligne-sur-zenamu.md)

### Notifications e-mail automatiques

- [Notifications automatiques par e‑mail dans Zenamu](https://help.zenamu.com/fr/articles/10022387-notifications-automatiques-par-e-mail-dans-zenamu.md)
- [Notifications de nouvelles commandes de bons cadeaux](https://help.zenamu.com/fr/articles/13927110-notifications-de-nouvelles-commandes-de-bons-cadeaux.md)

### Support marketing

- [Partager votre événement](https://help.zenamu.com/fr/articles/12311627-partager-votre-evenement.md): Partagez directement sur Facebook.com, WhatsApp, par e-mail, ou copiez simplement le lien public de votre événement.
- [Créer un bon cadeau](https://help.zenamu.com/fr/articles/12898373-creer-un-bon-cadeau.md)

### Location d’espace de studio

- [Comment proposer votre espace à la location](https://help.zenamu.com/fr/articles/15917123-comment-proposer-votre-espace-a-la-location.md): Créez une annonce de location pour une salle, définissez le prix et la disponibilité, puis publiez-la pour d'autres instructeurs.
- [Conditions d'annulation des locations](https://help.zenamu.com/fr/articles/15917127-conditions-d-annulation-des-locations.md): Ce qu'un locataire récupère lorsqu'il annule : trois niveaux de conditions d'annulation prêts à l'emploi, plus des règles personnalisées.
- [Valider les demandes de location](https://help.zenamu.com/fr/articles/15917128-valider-les-demandes-de-location.md): Comment une demande de location vous parvient, de combien de temps vous disposez pour décider, et ce qui se passe si vous ne répondez pas à temps.
- [Paiements et remboursements des locations](https://help.zenamu.com/fr/articles/15917131-paiements-et-remboursements-des-locations.md): Comment les locataires paient une location, quand et comment l'argent est restitué, et où les locataires retrouvent leurs réservations.
- [Formules et frais de location](https://help.zenamu.com/fr/articles/15917133-formules-et-frais-de-location.md): Quelle formule débloque la location d'espace, quels frais s'appliquent, et ce qui se passe si vous passez à une formule inférieure.
- [Conflits de planning et limitations](https://help.zenamu.com/fr/articles/15917135-conflits-de-planning-et-limitations.md): Ce que Zenamu vérifie pour éviter que les locations n'entrent en conflit avec votre planning, les limites de ces vérifications, et ce que voient les clients.

### Tarifs \(abonnements\)

- [Comment passer à une formule supérieure ?](https://help.zenamu.com/fr/articles/10006873-comment-passer-a-une-formule-superieure.md)
- [Comment passer à une formule inférieure ?](https://help.zenamu.com/fr/articles/10019398-comment-passer-a-une-formule-inferieure.md)
- [Quelle formule vous convient le mieux ?](https://help.zenamu.com/fr/articles/10019399-quelle-formule-vous-convient-le-mieux.md)
- [Qu’est-ce qu’une commande ?](https://help.zenamu.com/fr/articles/10019400-qu-est-ce-qu-une-commande.md)
- [Que se passe-t-il à la fin de ma période d’essai ?](https://help.zenamu.com/fr/articles/10019402-que-se-passe-t-il-a-la-fin-de-ma-periode-d-essai.md)
- [Comment revenir à la version gratuite ?](https://help.zenamu.com/fr/articles/10250475-comment-revenir-a-la-version-gratuite.md)
- [Planification de cours gratuite](https://help.zenamu.com/fr/articles/10031519-planification-de-cours-gratuite.md)
- [Comment souscrire à une formule ?](https://help.zenamu.com/fr/articles/10380219-comment-souscrire-a-une-formule.md)
- [Où puis-je trouver ma facture Zenamu ?](https://help.zenamu.com/fr/articles/10082935-ou-puis-je-trouver-ma-facture-zenamu.md)
- [Que se passe-t-il si je dépasse la limite de commandes de ma formule ?](https://help.zenamu.com/fr/articles/10535391-que-se-passe-t-il-si-je-depasse-la-limite-de-commandes-de-ma-formule.md)
- [Comment annuler un abonnement ?](https://help.zenamu.com/fr/articles/11502009-comment-annuler-un-abonnement.md)
- [Où télécharger ma facture d'abonnement Zenamu ?](https://help.zenamu.com/fr/articles/10383057-ou-telecharger-ma-facture-d-abonnement-zenamu.md)
- [Tarifs et facturation — dépannage](https://help.zenamu.com/fr/articles/13915602-tarifs-et-facturation-depannage.md)
- [Comment changer la carte de paiement de votre abonnement Zenamu](https://help.zenamu.com/fr/articles/13925920-comment-changer-la-carte-de-paiement-de-votre-abonnement-zenamu.md)
- [Passer d'un abonnement mensuel à un abonnement annuel \(et inversement\)](https://help.zenamu.com/fr/articles/13925970-passer-d-un-abonnement-mensuel-a-un-abonnement-annuel-et-inversement.md)
- [Fonctionnement de la facturation — périodes et changements de formule](https://help.zenamu.com/fr/articles/13926658-fonctionnement-de-la-facturation-periodes-et-changements-de-formule.md)
- [Abonnement sans TVA pour les entreprises de l'UE \(autoliquidation\)](https://help.zenamu.com/fr/articles/13926660-abonnement-sans-tva-pour-les-entreprises-de-l-ue-autoliquidation.md)

### Questions fréquentes et réponses

- [Comment gérer deux comptes studio/freelance distincts ?](https://help.zenamu.com/fr/articles/11388504-comment-gerer-deux-comptes-studio-freelance-distincts.md): Comment gérer chaque compte avec son propre planning ?
- [Comment migrer depuis votre système de réservation précédent et importer vos clients](https://help.zenamu.com/fr/articles/10031589-comment-migrer-depuis-votre-systeme-de-reservation-precedent-et-importer-vos-clients.md)
- [Comment diviser le paiement d’un événement en acompte et solde ?](https://help.zenamu.com/fr/articles/10031597-comment-diviser-le-paiement-d-un-evenement-en-acompte-et-solde.md)
- [Pourquoi n’ai-je pas reçu d’e-mail de Zenamu ?](https://help.zenamu.com/fr/articles/10031617-pourquoi-n-ai-je-pas-recu-d-e-mail-de-zenamu.md)
- [Pourquoi le paiement par carte via Stripe n’est-il pas actif ?](https://help.zenamu.com/fr/articles/10031672-pourquoi-le-paiement-par-carte-via-stripe-n-est-il-pas-actif.md)
- [Je suis devenu assujetti à la TVA \(uniquement pour l'UE\)](https://help.zenamu.com/fr/articles/10311518-je-suis-devenu-assujetti-a-la-tva-uniquement-pour-l-ue.md)
- [Comment créer un code promo ?](https://help.zenamu.com/fr/articles/10432264-comment-creer-un-code-promo.md)
- [Quels prestataires de paiement sont pris en charge par Zenamu ?](https://help.zenamu.com/fr/articles/10078722-quels-prestataires-de-paiement-sont-pris-en-charge-par-zenamu.md)
- [Comment gérer un client non inscrit sur Zenamu ?](https://help.zenamu.com/fr/articles/10025973-comment-gerer-un-client-non-inscrit-sur-zenamu.md)
- [Comment configurer "Premier cours gratuit" ?](https://help.zenamu.com/fr/articles/10528756-comment-configurer-premier-cours-gratuit.md)
- [Comment ajouter des participants après le début du cours ?](https://help.zenamu.com/fr/articles/10016877-comment-ajouter-des-participants-apres-le-debut-du-cours.md)
- [Comment modifier le prix d’un cours pour un seul client ?](https://help.zenamu.com/fr/articles/10026015-comment-modifier-le-prix-d-un-cours-pour-un-seul-client.md)
- [Comment remplir les informations de facturation si je suis un particulier avec un numéro fiscal mais non assujetti à la TVA ?](https://help.zenamu.com/fr/articles/11000381-comment-remplir-les-informations-de-facturation-si-je-suis-un-particulier-avec-un-numero-fiscal-mais-non-assujetti-a-la-tva.md)
- [Comment changer l'administrateur d'un compte studio ou indépendant](https://help.zenamu.com/fr/articles/11130988-comment-changer-l-administrateur-d-un-compte-studio-ou-independant.md): Comment transférer les droits d'administration de votre compte studio ou indépendant Zenamu.
- [Comment annuler la participation d’un client à un cours déjà passé ?](https://help.zenamu.com/fr/articles/11196540-comment-annuler-la-participation-d-un-client-a-un-cours-deja-passe.md): Le cours a déjà eu lieu, mais je souhaite l’annuler entièrement pour un client.
- [Comment vérifier que la liste d’attente fonctionne](https://help.zenamu.com/fr/articles/11761429-comment-verifier-que-la-liste-d-attente-fonctionne.md): Étapes du fonctionnement de la fonctionnalité de liste d’attente
- [Comment ajouter des informations à mon professeur](https://help.zenamu.com/fr/articles/11768038-comment-ajouter-des-informations-a-mon-professeur.md)
- [Comment voir les participants en liste d'attente d'une séance passée ?](https://help.zenamu.com/fr/articles/11963005-comment-voir-les-participants-en-liste-d-attente-d-une-seance-passee.md)
- [Comment indiquer une location d'espace studio ?](https://help.zenamu.com/fr/articles/12353139-comment-indiquer-une-location-d-espace-studio.md)
- [Où trouver les statistiques de paiement par professeur ?](https://help.zenamu.com/fr/articles/12385607-ou-trouver-les-statistiques-de-paiement-par-professeur.md)
- [Ma carte a expiré et j'ai un paiement impayé, que faire ?](https://help.zenamu.com/fr/articles/12595168-ma-carte-a-expire-et-j-ai-un-paiement-impaye-que-faire.md): Vous pouvez réessayer le paiement avec une autre carte dans le détail du paiement.
- [Expiration et prolongation des crédits et entrées](https://help.zenamu.com/fr/articles/12646087-expiration-et-prolongation-des-credits-et-entrees.md)
- [J'ai défini un prix par séance pour le cycle de cours, mais il ne s'affiche pas](https://help.zenamu.com/fr/articles/12665551-j-ai-defini-un-prix-par-seance-pour-le-cycle-de-cours-mais-il-ne-s-affiche-pas.md)
- [Si quelqu'un utilise un code promo pour acheter un abonnement récurrent, Zenamu facturera-t-il le plein tarif le mois suivant ?](https://help.zenamu.com/fr/articles/12889449-si-quelqu-un-utilise-un-code-promo-pour-acheter-un-abonnement-recurrent-zenamu-facturera-t-il-le-plein-tarif-le-mois-suivant.md): Le code promo sera-t-il appliqué une seule fois, ou l'abonnement récurrent continuera-t-il au tarif réduit ?
- [Comment utiliser un bon depuis l'administration](https://help.zenamu.com/fr/articles/13142086-comment-utiliser-un-bon-depuis-l-administration.md): Si un client vous apporte un bon imprimé, vous pouvez l'utiliser \(l'attribuer\) directement depuis l'interface d'administration.
- [Dans quelle langue les factures et reçus sont-ils générés ?](https://help.zenamu.com/fr/articles/13209294-dans-quelle-langue-les-factures-et-recus-sont-ils-generes.md): Paramètres de langue pour les factures clients et vos factures d'abonnement
- [Comment envoyer un message groupé à tous les participants ?](https://help.zenamu.com/fr/articles/13375624-comment-envoyer-un-message-groupe-a-tous-les-participants.md)
- [Abonnements – paiements récurrents](https://help.zenamu.com/fr/articles/13644944-abonnements-paiements-recurrents.md): Oui — Zenamu prend désormais en charge les abonnements récurrents, qui prélèvent automatiquement la carte de vos clients chaque mois, trimestre ou année. Comment ils fonctionnent et en quoi ils dif...
- [L'interface de réservation change-t-elle automatiquement de langue en fonction du navigateur ?](https://help.zenamu.com/fr/articles/13670945-l-interface-de-reservation-change-t-elle-automatiquement-de-langue-en-fonction-du-navigateur.md): Zenamu est-il disponible en anglais ? Comment gérer des descriptions bilingues ?
- [Quand les clients signent-ils la décharge de responsabilité ?](https://help.zenamu.com/fr/articles/13700685-quand-les-clients-signent-ils-la-decharge-de-responsabilite.md): Comment et quand la décharge de responsabilité est présentée aux clients lors de la réservation
- [Pourquoi je ne vois pas les justificatifs de paiement et comment les activer](https://help.zenamu.com/fr/articles/13915531-pourquoi-je-ne-vois-pas-les-justificatifs-de-paiement-et-comment-les-activer.md)
- [Cours, cycle, événement, rendez-vous : quelle différence](https://help.zenamu.com/fr/articles/13915548-cours-cycle-evenement-rendez-vous-quelle-difference.md)
- [Étiquettes vs. notes clients : quand utiliser quoi](https://help.zenamu.com/fr/articles/13915564-etiquettes-vs-notes-clients-quand-utiliser-quoi.md)
- [Cycles : cours ponctuel ou cycle récurrent — comment choisir le bon type](https://help.zenamu.com/fr/articles/13915580-cycles-cours-ponctuel-ou-cycle-recurrent-comment-choisir-le-bon-type.md)
- [Clients : profils en double — comment les résoudre sans perdre de données](https://help.zenamu.com/fr/articles/13915584-clients-profils-en-double-comment-les-resoudre-sans-perdre-de-donnees.md)
- [Le code promo ne fonctionne pas : diagnostic pas à pas](https://help.zenamu.com/fr/articles/13917976-le-code-promo-ne-fonctionne-pas-diagnostic-pas-a-pas.md)
- [Commande en attente de remboursement, mais paiement déjà envoyé](https://help.zenamu.com/fr/articles/13920236-commande-en-attente-de-remboursement-mais-paiement-deja-envoye.md)
- [Présence et paiement : comment marquer correctement le statut d'un participant](https://help.zenamu.com/fr/articles/13924630-presence-et-paiement-comment-marquer-correctement-le-statut-d-un-participant.md)
- [Pourquoi les statistiques de revenus et les commandes ne correspondent pas](https://help.zenamu.com/fr/articles/13925001-pourquoi-les-statistiques-de-revenus-et-les-commandes-ne-correspondent-pas.md)
- [Design du bon cadeau — options de personnalisation](https://help.zenamu.com/fr/articles/13926774-design-du-bon-cadeau-options-de-personnalisation.md)
- [Événements et cycles sans réservation en ligne \(à titre informatif\)](https://help.zenamu.com/fr/articles/13927079-evenements-et-cycles-sans-reservation-en-ligne-a-titre-informatif.md)
- [Supprimer un client du studio vs. supprimer le compte client](https://help.zenamu.com/fr/articles/13927087-supprimer-un-client-du-studio-vs-supprimer-le-compte-client.md)
- [Cycles et événements sur plusieurs jours \(ex. samedi + dimanche en un seul bloc\)](https://help.zenamu.com/fr/articles/13927102-cycles-et-evenements-sur-plusieurs-jours-ex-samedi-dimanche-en-un-seul-bloc.md)
- [Pourquoi l'option "payer sur place" n'apparaît-elle pas pour les carnets ou les crédits ?](https://help.zenamu.com/fr/articles/14817468-pourquoi-l-option-payer-sur-place-n-apparait-elle-pas-pour-les-carnets-ou-les-credits.md): Pourquoi les clients ne peuvent-ils pas payer les carnets ou les crédits sur place ?
- [Où les clients peuvent-ils voir mon planning des cours ?](https://help.zenamu.com/fr/articles/14836879-ou-les-clients-peuvent-ils-voir-mon-planning-des-cours.md): Comment trouver et partager votre planning public avec vos clients

### Problèmes connus et leurs solutions

- [Je veux envoyer un message à mes clients, j’ai moins de 1500 caractères, et pourtant il ne part pas. Que faire ?](https://help.zenamu.com/fr/articles/10021047-je-veux-envoyer-un-message-a-mes-clients-j-ai-moins-de-1500-caracteres-et-pourtant-il-ne-part-pas-que-faire.md)
- [Problème de connexion \(CAPTCHA\)](https://help.zenamu.com/fr/articles/10123851-probleme-de-connexion-captcha.md)
- [Solution rapide : le cours est complet mais une réservation supplémentaire est apparue](https://help.zenamu.com/fr/articles/13915590-solution-rapide-le-cours-est-complet-mais-une-reservation-supplementaire-est-apparue.md)
- [Invite de rafraîchissement de page, application non fonctionnelle](https://help.zenamu.com/fr/articles/13917746-invite-de-rafraichissement-de-page-application-non-fonctionnelle.md)
- [Intégration newsletter : reconnexion et mise à jour des accès](https://help.zenamu.com/fr/articles/13919759-integration-newsletter-reconnexion-et-mise-a-jour-des-acces.md): Lorsque la synchronisation avec votre outil de newsletter cesse de fonctionner, la cause est généralement liée à des identifiants expirés ou à un changement de configuration. Cet article vous guide...
- [Annulation automatique des cours lorsque la capacité minimale n'est pas atteinte](https://help.zenamu.com/fr/articles/13926520-annulation-automatique-des-cours-lorsque-la-capacite-minimale-n-est-pas-atteinte.md)
- [Plusieurs professeurs pour un cycle ou un cours](https://help.zenamu.com/fr/articles/13926524-plusieurs-professeurs-pour-un-cycle-ou-un-cours.md)
- [Pourquoi le plugin ou le planning ne s'affiche pas sur mon site](https://help.zenamu.com/fr/articles/13926527-pourquoi-le-plugin-ou-le-planning-ne-s-affiche-pas-sur-mon-site.md)

### Intégrations \(plugins\)

- [Comment intégrer le planning des cours à votre site web](https://help.zenamu.com/fr/articles/10031563-comment-integrer-le-planning-des-cours-a-votre-site-web.md)
- [Comment intégrer la liste des événements à votre site web](https://help.zenamu.com/fr/articles/10031569-comment-integrer-la-liste-des-evenements-a-votre-site-web.md)
- [Comment intégrer la liste des cycles de cours à votre site web](https://help.zenamu.com/fr/articles/10031736-comment-integrer-la-liste-des-cycles-de-cours-a-votre-site-web.md)
- [Comment intégrer le planning sur votre site Webnode](https://help.zenamu.com/fr/articles/10031751-comment-integrer-le-planning-sur-votre-site-webnode.md)
- [Comment intégrer le planning à votre site WordPress](https://help.zenamu.com/fr/articles/10031792-comment-integrer-le-planning-a-votre-site-wordpress.md)
- [Comment intégrer le planning à votre site Wix](https://help.zenamu.com/fr/articles/10031813-comment-integrer-le-planning-a-votre-site-wix.md)
- [Comment intégrer le planning sur votre site avec JavaScript ?](https://help.zenamu.com/fr/articles/10032201-comment-integrer-le-planning-sur-votre-site-avec-javascript.md)
- [Langue d’affichage des plugins](https://help.zenamu.com/fr/articles/10031677-langue-d-affichage-des-plugins.md)
- [🧩 Comment ajouter un plugin avec des filtres prédéfinis](https://help.zenamu.com/fr/articles/12716564-comment-ajouter-un-plugin-avec-des-filtres-predefinis.md): Vous pouvez afficher différentes parties de votre planning \(cours, cycles de cours, événements\) sur des pages séparées de votre site web grâce aux plugins Zenamu — chacun montrant uniquement ce que...
- [Plugins Zenamu](https://help.zenamu.com/fr/articles/13140949-plugins-zenamu.md): Plugins intégrables à votre site web

### Intégration avec Google Agenda

- [Comment intégrer vos cours Zenamu à Google Agenda](https://help.zenamu.com/fr/articles/10031510-comment-integrer-vos-cours-zenamu-a-google-agenda.md)

### Application mobile

- [Application mobile](https://help.zenamu.com/fr/articles/10366492-application-mobile.md)

### Vidéos et playlists

- [Qu'est-ce que la vidéothèque et comment l'activer](https://help.zenamu.com/fr/articles/15500755-qu-est-ce-que-la-videotheque-et-comment-l-activer.md): Présentation de la vidéothèque dans Zenamu : à quoi elle sert, comment l'activer et ce dont vous avez besoin pour démarrer.
- [Comment ajouter une vidéo depuis Vimeo ou YouTube](https://help.zenamu.com/fr/articles/15500764-comment-ajouter-une-video-depuis-vimeo-ou-youtube.md): Comment ajouter une vidéo à Zenamu avec un lien Vimeo ou YouTube, renseigner ses détails et la configurer pour éviter tout usage abusif.
- [Playlists et organisation de vos vidéos](https://help.zenamu.com/fr/articles/15500766-playlists-et-organisation-de-vos-videos.md): Comment regrouper des vidéos en playlists dans Zenamu, les organiser et utiliser les playlists à la fois pour l'accès via abonnement et pour la vente à l'unité.
- [Accès aux vidéos via un abonnement](https://help.zenamu.com/fr/articles/15500767-acces-aux-videos-via-un-abonnement.md): Comment donner à vos membres l'accès aux vidéos dans Zenamu : la configuration de l'accès sur une playlist et les règles qui déterminent quand l'accès s'applique ou non.
- [Vendre des vidéos et des playlists à l'unité](https://help.zenamu.com/fr/articles/15500768-vendre-des-videos-et-des-playlists-a-l-unite.md): Comment vendre des vidéos et des playlists dans Zenamu en achat à l'unité : prix, validité, moyens de paiement, codes promo, justificatifs et gestion de l'accès.
- [Comment les clients voient et achètent vos vidéos](https://help.zenamu.com/fr/articles/15500770-comment-les-clients-voient-et-achetent-vos-videos.md): La vidéothèque du point de vue du client : où il trouve sa bibliothèque, comment il reprend la lecture là où il s'est arrêté et comment il achète l'accès.
- [Statistiques des vidéos](https://help.zenamu.com/fr/articles/15500775-statistiques-des-videos.md): Comment lire les statistiques de visionnage de votre vidéothèque dans Zenamu.

### Conditions d'utilisation

- [Conditions générales d’utilisation](https://help.zenamu.com/fr/articles/10031687-conditions-generales-d-utilisation.md)
- [Politique de confidentialité de la plateforme Zenamu](https://help.zenamu.com/fr/articles/10031694-politique-de-confidentialite-de-la-plateforme-zenamu.md)
- [Accord de traitement des données](https://help.zenamu.com/fr/articles/10031704-accord-de-traitement-des-donnees.md)
- [Liste des sous-traitants](https://help.zenamu.com/fr/articles/10031719-liste-des-sous-traitants.md)

## Deutsch

### Mein Konto und Erste Schritte im System

- [Wie Sie von einem anderen Buchungssystem zu Zenamu wechseln](https://help.zenamu.com/de/articles/10007825-wie-sie-von-einem-anderen-buchungssystem-zu-zenamu-wechseln.md)
- [Wie ändere ich meine persönliche E-Mail?](https://help.zenamu.com/de/articles/10045969-wie-andere-ich-meine-personliche-e-mail.md)
- [Wie lösche ich mein Konto?](https://help.zenamu.com/de/articles/13481459-wie-losche-ich-mein-konto.md)
- [Wie kann ich einen weiteren Standort hinzufügen, an dem Kurse stattfinden?](https://help.zenamu.com/de/articles/11503852-wie-kann-ich-einen-weiteren-standort-hinzufugen-an-dem-kurse-stattfinden.md)
- [Wo kann ich meine Rechnungsinformationen aktualisieren?](https://help.zenamu.com/de/articles/11579618-wo-kann-ich-meine-rechnungsinformationen-aktualisieren.md)
- [So ändern Sie die Farbe des Buchungsbuttons](https://help.zenamu.com/de/articles/12732908-so-andern-sie-die-farbe-des-buchungsbuttons.md)
- [Anmeldung & Registrierung über soziale Konten \(Facebook / Google\)](https://help.zenamu.com/de/articles/12840169-anmeldung-registrierung-uber-soziale-konten-facebook-google.md)
- [Anmeldeprobleme und Passwort zurücksetzen](https://help.zenamu.com/de/articles/13915597-anmeldeprobleme-und-passwort-zurucksetzen.md)
- [API](https://help.zenamu.com/de/articles/12780993-api.md): Wo bekomme ich den API-Zugang?
- [Branding](https://help.zenamu.com/de/articles/13141457-branding.md)
- [Kundenhinweise: erstellen, bearbeiten und im öffentlichen Stundenplan anzeigen](https://help.zenamu.com/de/articles/13921668-kundenhinweise-erstellen-bearbeiten-und-im-offentlichen-stundenplan-anzeigen.md)
- [Studionamen oder URL ändern](https://help.zenamu.com/de/articles/13926769-studionamen-oder-url-andern.md)
- [Ihre öffentliche Stundenplanseite — Link, QR-Code und Domain](https://help.zenamu.com/de/articles/14033336-ihre-offentliche-stundenplanseite-link-qr-code-und-domain.md): Wo Sie die URL Ihres öffentlichen Stundenplans finden, wie Sie sie kopieren, einen QR-Code erzeugen und die Studio-Domain ändern

### Reservierungen und Kursanmeldungen

- [Wie kann ich die Teilnehmerzahl eines Kurses oder einer Stunde ausblenden?](https://help.zenamu.com/de/articles/11426931-wie-kann-ich-die-teilnehmerzahl-eines-kurses-oder-einer-stunde-ausblenden.md): Verhindern Sie, dass Ihre Kunden sehen, wie viele Plätze belegt oder noch frei sind.
- [Wie kann ich die Anzahl der Plätze erhöhen, die eine Person in einer einzigen Buchung reservieren kann?](https://help.zenamu.com/de/articles/10016869-wie-kann-ich-die-anzahl-der-platze-erhohen-die-eine-person-in-einer-einzigen-buchung-reservieren-kann.md)
- [Eigene Felder im Buchungsformular](https://help.zenamu.com/de/articles/10496379-eigene-felder-im-buchungsformular.md)
- [Wartelisten-Funktion](https://help.zenamu.com/de/articles/11628592-wartelisten-funktion.md)
- [Kunden: Nachholtermine — hinzufügen, bearbeiten und entfernen](https://help.zenamu.com/de/articles/13917983-kunden-nachholtermine-hinzufugen-bearbeiten-und-entfernen.md)
- [Wie man Nachholtermine über die Verwaltung nutzt](https://help.zenamu.com/de/articles/10021108-wie-man-nachholtermine-uber-die-verwaltung-nutzt.md)
- [Unentschuldigte Fehltage \(No-Shows\)](https://help.zenamu.com/de/articles/10031538-unentschuldigte-fehltage-no-shows.md)
- [Ich möchte, dass alle meine Kunden vor der Buchung bei mir registriert sind. Wie mache ich das?](https://help.zenamu.com/de/articles/10026003-ich-mochte-dass-alle-meine-kunden-vor-der-buchung-bei-mir-registriert-sind-wie-mache-ich-das.md)
- [Angemeldeter Kunde vs. Gastkunde bei der Buchung: was ist anders](https://help.zenamu.com/de/articles/13915552-angemeldeter-kunde-vs-gastkunde-bei-der-buchung-was-ist-anders.md)
- [Kinderstunden und Kinderbuchungen](https://help.zenamu.com/de/articles/12569996-kinderstunden-und-kinderbuchungen.md)
- [Sichtbarkeit stornierter Stunden im öffentlichen Stundenplan](https://help.zenamu.com/de/articles/13925515-sichtbarkeit-stornierter-stunden-im-offentlichen-stundenplan.md)
- [Teilnehmererklärung in der Praxis: Vorlagen, Versionen, Unterschrift und Ausnahmen](https://help.zenamu.com/de/articles/13915496-teilnehmererklarung-in-der-praxis-vorlagen-versionen-unterschrift-und-ausnahmen.md)
- [Stunde, Kursreihe oder Event im öffentlichen Stundenplan verbergen](https://help.zenamu.com/de/articles/13925092-stunde-kursreihe-oder-event-im-offentlichen-stundenplan-verbergen.md)
- [Wiederkehrende Stunden mit benutzerdefiniertem Intervall \(alle 2 Wochen, monatlich\)](https://help.zenamu.com/de/articles/13926764-wiederkehrende-stunden-mit-benutzerdefiniertem-intervall-alle-2-wochen-monatlich.md)
- [Teilnehmer exportieren](https://help.zenamu.com/de/articles/14167765-teilnehmer-exportieren.md): Sie können die Teilnehmer von Kursreihen, einzelnen Einheiten, Events und Stunden direkt aus der jeweiligen Veranstaltung exportieren.

### Hilfe zu Kursen

- [Wie erstelle ich einen langfristigen Kurs mit mehreren Terminen?](https://help.zenamu.com/de/articles/10026714-wie-erstelle-ich-einen-langfristigen-kurs-mit-mehreren-terminen.md)
- [Allgemeine Kurseinstellungen](https://help.zenamu.com/de/articles/10026787-allgemeine-kurseinstellungen.md)
- [Wie verwalte ich meinen Kurs?](https://help.zenamu.com/de/articles/10026989-wie-verwalte-ich-meinen-kurs.md)
- [Nachholtermine \(Kompensation\)](https://help.zenamu.com/de/articles/10031548-nachholtermine-kompensation.md)
- [So fügen Sie eine neue Einheit zu einer laufenden Kursreihe hinzu](https://help.zenamu.com/de/articles/12818578-so-fugen-sie-eine-neue-einheit-zu-einer-laufenden-kursreihe-hinzu.md)
- [Wie wird der Gesamtpreis für einen bereits begonnenen Kurs berechnet?](https://help.zenamu.com/de/articles/10003702-wie-wird-der-gesamtpreis-fur-einen-bereits-begonnenen-kurs-berechnet.md)
- [Stornobedingungen und Nachholtermine einrichten](https://help.zenamu.com/de/articles/10479519-stornobedingungen-und-nachholtermine-einrichten.md)
- [Kursreihen: Kursreihe vorzeitig beenden und Teilnehmer benachrichtigen](https://help.zenamu.com/de/articles/13915669-kursreihen-kursreihe-vorzeitig-beenden-und-teilnehmer-benachrichtigen.md)
- [Kursreihen: Kursleiterwechsel während einer laufenden Kursreihe — so vermeiden Sie Verwirrung](https://help.zenamu.com/de/articles/13920327-kursreihen-kursleiterwechsel-wahrend-einer-laufenden-kursreihe-so-vermeiden-sie-verwirrung.md)
- [Kursreihen: eine Einheit im laufenden Kurs verschieben](https://help.zenamu.com/de/articles/13924624-kursreihen-eine-einheit-im-laufenden-kurs-verschieben.md)
- [Kursreihen: Teilnehmer zwischen zwei Kursreihen umbuchen](https://help.zenamu.com/de/articles/13924626-kursreihen-teilnehmer-zwischen-zwei-kursreihen-umbuchen.md)

### Einzeltermine

- [Einführung in Einzeltermine](https://help.zenamu.com/de/articles/13823904-einfuhrung-in-einzeltermine.md)
- [Dienstleistung erstellen und einrichten](https://help.zenamu.com/de/articles/13823910-dienstleistung-erstellen-und-einrichten.md)
- [Experten verwalten und Dienstleistungen zuweisen](https://help.zenamu.com/de/articles/13823914-experten-verwalten-und-dienstleistungen-zuweisen.md)
- [Verfügbarkeit der Experten einrichten](https://help.zenamu.com/de/articles/13823917-verfugbarkeit-der-experten-einrichten.md)
- [Einzeltermine: Verfügbarkeitskonflikte und nicht verfügbare Tage](https://help.zenamu.com/de/articles/13915501-einzeltermine-verfugbarkeitskonflikte-und-nicht-verfugbare-tage.md)
- [Buchungen verwalten](https://help.zenamu.com/de/articles/13823920-buchungen-verwalten.md)
- [Einzeltermine: ausstehende Buchungen — Bestätigung, Ablehnung und automatische Stornierung](https://help.zenamu.com/de/articles/13920094-einzeltermine-ausstehende-buchungen-bestatigung-ablehnung-und-automatische-stornierung.md)
- [Zahlungen und Stornierungsbedingungen](https://help.zenamu.com/de/articles/13823922-zahlungen-und-stornierungsbedingungen.md)
- [E-Mail-Benachrichtigungen für Einzeltermine](https://help.zenamu.com/de/articles/13823923-e-mail-benachrichtigungen-fur-einzeltermine.md)
- [Die öffentliche Buchungsseite](https://help.zenamu.com/de/articles/13823926-die-offentliche-buchungsseite.md)
- [So senden Sie eine individuelle Nachricht an einen Kunden aus einer Buchung \(Einzeltermine\)](https://help.zenamu.com/de/articles/13915505-so-senden-sie-eine-individuelle-nachricht-an-einen-kunden-aus-einer-buchung-einzeltermine.md)
- [Benachrichtigung bei freiwerdendem Termin: So funktioniert die Warteliste für Einzeltermine](https://help.zenamu.com/de/articles/13915509-benachrichtigung-bei-freiwerdendem-termin-so-funktioniert-die-warteliste-fur-einzeltermine.md)
- [Einzeltermine: Rollen und Berechtigungen in den Buchungsdetails](https://help.zenamu.com/de/articles/13919820-einzeltermine-rollen-und-berechtigungen-in-den-buchungsdetails.md)
- [Einzeltermine: Buchungsdetail Schritt für Schritt](https://help.zenamu.com/de/articles/13919907-einzeltermine-buchungsdetail-schritt-fur-schritt.md)

### Für Ihre Kund:innen

- [Wie storniere ich meine Buchungen](https://help.zenamu.com/de/articles/10006863-wie-storniere-ich-meine-buchungen.md)
- [So buchen Sie eine Stunde](https://help.zenamu.com/de/articles/10006936-so-buchen-sie-eine-stunde.md)
- [So erstellen Sie ein Konto im Zenamu-Buchungssystem](https://help.zenamu.com/de/articles/10011640-so-erstellen-sie-ein-konto-im-zenamu-buchungssystem.md)
- [Geschenkgutscheine kaufen und einlösen](https://help.zenamu.com/de/articles/10509225-geschenkgutscheine-kaufen-und-einlosen.md)

### Stornobedingungen

- [Stornobedingungen für Buchungen einrichten](https://help.zenamu.com/de/articles/10022102-stornobedingungen-fur-buchungen-einrichten.md)

### Berechtigungen für Studiotrainer\*innen

- [Berechtigungen der Kursleiter im Studio](https://help.zenamu.com/de/articles/10022111-berechtigungen-der-kursleiter-im-studio.md)
- [So verbergen Sie einen Kursleiter von der öffentlichen Seite](https://help.zenamu.com/de/articles/13724559-so-verbergen-sie-einen-kursleiter-von-der-offentlichen-seite.md): Kursleiter verbergen, Kursleiter von Website entfernen, Kursleiterprofil unsichtbar machen, Event-Kursleiter nicht sichtbar
- [Rollen und Berechtigungen im Admin-Bereich: wer darf was](https://help.zenamu.com/de/articles/13915543-rollen-und-berechtigungen-im-admin-bereich-wer-darf-was.md)
- [Einstellungen: Personalrollen und sichere Delegierung von Berechtigungen](https://help.zenamu.com/de/articles/13915575-einstellungen-personalrollen-und-sichere-delegierung-von-berechtigungen.md)
- [Studioadministratoren einrichten und Kontoinhaberschaft übertragen](https://help.zenamu.com/de/articles/13926219-studioadministratoren-einrichten-und-kontoinhaberschaft-ubertragen.md)

### Bestellungen

- [Bestellverwaltung im Adminbereich: vollständige Übersicht der Aktionen](https://help.zenamu.com/de/articles/13915512-bestellverwaltung-im-adminbereich-vollstandige-ubersicht-der-aktionen.md)
- [So funktionieren Rückerstattungen und Bestellstatus](https://help.zenamu.com/de/articles/13915483-so-funktionieren-ruckerstattungen-und-bestellstatus.md)
- [Bestellungen exportieren](https://help.zenamu.com/de/articles/10355629-bestellungen-exportieren.md): Wie exportiere ich Bestellungen für die Buchhaltung
- [Einfache Belege im Zenamu-Buchungssystem](https://help.zenamu.com/de/articles/10031533-einfache-belege-im-zenamu-buchungssystem.md)
- [Zahlungsbeleg vs. Stornobeleg: wann welchen herunterladen](https://help.zenamu.com/de/articles/13919983-zahlungsbeleg-vs-stornobeleg-wann-welchen-herunterladen.md)
- [Wie füge ich Rechnungsdaten für Kunden hinzu?](https://help.zenamu.com/de/articles/10429303-wie-fuge-ich-rechnungsdaten-fur-kunden-hinzu.md)
- [Steuererhebung \(MwSt.\)](https://help.zenamu.com/de/articles/13719223-steuererhebung-mwst.md)
- [Betrag und Steuersatz einer Bestellung ändern](https://help.zenamu.com/de/articles/13915515-betrag-und-steuersatz-einer-bestellung-andern.md)
- [Steuereinstellungen: was nach einer Änderung des Steuersatzes zu prüfen ist](https://help.zenamu.com/de/articles/13921364-steuereinstellungen-was-nach-einer-anderung-des-steuersatzes-zu-prufen-ist.md)
- [Rechnungsdaten der Kunden — vollständiger Leitfaden](https://help.zenamu.com/de/articles/14136627-rechnungsdaten-der-kunden-vollstandiger-leitfaden.md): Wie die automatische Erfassung von Rechnungsdaten, Self-Service für Kunden und Admin-Bypass funktionieren
- [Quittung vs Rechnung](https://help.zenamu.com/de/articles/14136645-quittung-vs-rechnung.md): So wählen Sie den Dokumenttyp

### Zahlungen

- [Einstellungen: Zahlungsmethoden — hinzufügen, bearbeiten und entfernen](https://help.zenamu.com/de/articles/13919755-einstellungen-zahlungsmethoden-hinzufugen-bearbeiten-und-entfernen.md)
- [Banküberweisung einrichten](https://help.zenamu.com/de/articles/10021138-bankuberweisung-einrichten.md)
- [Automatischer Zahlungsabgleich für Banküberweisungen](https://help.zenamu.com/de/articles/13192185-automatischer-zahlungsabgleich-fur-bankuberweisungen.md)
- [Automatischer Zahlungsabgleich: Fehlerbehebung und Fehlerzustände](https://help.zenamu.com/de/articles/13915521-automatischer-zahlungsabgleich-fehlerbehebung-und-fehlerzustande.md)
- [Ermäßigte Preise](https://help.zenamu.com/de/articles/10010292-ermassigte-preise.md): So bieten Sie Sonderpreise für Benefit-Zahlungen an
- [Einstellungen für Zahlungen vor Ort](https://help.zenamu.com/de/articles/15645680-einstellungen-fur-zahlungen-vor-ort.md)

### Guthabenpakete und Eintrittskarten

- [Guthabenpakete und Eintrittspakete](https://help.zenamu.com/de/articles/10027619-guthabenpakete-und-eintrittspakete.md)
- [Guthabensystem in Zenamu](https://help.zenamu.com/de/articles/10027690-guthabensystem-in-zenamu.md)
- [Eintrittspakete](https://help.zenamu.com/de/articles/10028060-eintrittspakete.md)
- [So fügen Sie Guthaben zu einem individuellen Preis hinzu](https://help.zenamu.com/de/articles/11511177-so-fugen-sie-guthaben-zu-einem-individuellen-preis-hinzu.md)
- [Wie füge ich einem Kunden über die Verwaltung Eintritte hinzu?](https://help.zenamu.com/de/articles/12147302-wie-fuge-ich-einem-kunden-uber-die-verwaltung-eintritte-hinzu.md): So fügen Sie beliebig viele Eintritte zu einem beliebigen Preis oder kostenlos hinzu oder entfernen sie
- [So fügen Sie Guthaben, Eintritte oder Nachholtermine für Kunden hinzu](https://help.zenamu.com/de/articles/10009967-so-fugen-sie-guthaben-eintritte-oder-nachholtermine-fur-kunden-hinzu.md): Über die Admin-Ansicht hinzufügen
- [Manuelle Guthaben- und Eintrittskorrekturen: ein sicherer Ablauf](https://help.zenamu.com/de/articles/13915568-manuelle-guthaben-und-eintrittskorrekturen-ein-sicherer-ablauf.md)
- [Eintrittspaket-Kategorien](https://help.zenamu.com/de/articles/15956464-eintrittspaket-kategorien.md): Teilen Sie Ihre Eintrittspakete in separate Kategorien auf und legen Sie fest, für welche Stunden Ihre Kunden sie nutzen können — etwa nur für Reformer-Stunden oder die Stunden eines bestimmten Kur...

### Mitgliedschaften

- [Mitgliedschaften – wie Buchungslimits funktionieren](https://help.zenamu.com/de/articles/13666939-mitgliedschaften-wie-buchungslimits-funktionieren.md): Tages- und Wochenlimits richten sich nach dem Kalender, das Monatslimit nach dem Zeitraum der jeweiligen Mitgliedschaft.
- [So fügen Sie Mitgliedschaftsstufen mit unterschiedlichen Kurspreisen hinzu](https://help.zenamu.com/de/articles/12121831-so-fugen-sie-mitgliedschaftsstufen-mit-unterschiedlichen-kurspreisen-hinzu.md): Mehrere Stufen \(z. B. Gold, Silber, Platin\) mit eigenen Preisen oder Rabatten für bestimmte Events erstellen.
- [So löschen Sie eine Mitgliedschaft](https://help.zenamu.com/de/articles/12629488-so-loschen-sie-eine-mitgliedschaft.md): Sie können eine Mitgliedschaft löschen, nachdem sie archiviert wurde.
- [Mitgliedschaften auf bestimmte Kurse beschränken](https://help.zenamu.com/de/articles/12109154-mitgliedschaften-auf-bestimmte-kurse-beschranken.md): Ich möchte separate Mitgliedschaften erstellen, die nur für ausgewählte Kurse gültig sind.
- [So ändern Sie die Reihenfolge der Mitgliedschaften](https://help.zenamu.com/de/articles/12629674-so-andern-sie-die-reihenfolge-der-mitgliedschaften.md)

### Externe Kursleiter:innen & Partnerstudios

- [Studio-Kooperationen — Übersicht und Einrichtung](https://help.zenamu.com/de/articles/14040883-studio-kooperationen-ubersicht-und-einrichtung.md): So verbinden Sie zwei Studios in Zenamu, richten eine Kooperation ein und verwalten geteilte Events zwischen Studios.
- [Events teilen und wie Kooperationen für Kunden funktionieren](https://help.zenamu.com/de/articles/14040889-events-teilen-und-wie-kooperationen-fur-kunden-funktionieren.md): Wie Sie Stunden, Kursreihen und Events mit einem Partnerstudio teilen und was Kunden bei der Buchung sehen.
- [Kooperationsstatistiken](https://help.zenamu.com/de/articles/14040893-kooperationsstatistiken.md): So sehen Sie Buchungs- und Umsatzstatistiken für geteilte Events aus Studio-Kooperationen.
- [Kooperationen — FAQ](https://help.zenamu.com/de/articles/14040897-kooperationen-faq.md): Antworten auf häufige Fragen zu Studio-Kooperationen in Zenamu.

### Online-Unterricht

- [So erstellen Sie eine Online-Stunde in Zenamu](https://help.zenamu.com/de/articles/10031493-so-erstellen-sie-eine-online-stunde-in-zenamu.md)

### Automatische E-Mail-Benachrichtigungen

- [Welche automatischen E-Mails verschickt Zenamu an mich und meine Kunden?](https://help.zenamu.com/de/articles/10022387-welche-automatischen-e-mails-verschickt-zenamu-an-mich-und-meine-kunden.md)
- [Benachrichtigungen über neue Geschenkgutschein-Bestellungen](https://help.zenamu.com/de/articles/13927110-benachrichtigungen-uber-neue-geschenkgutschein-bestellungen.md)

### Marketingunterstützung

- [Event teilen](https://help.zenamu.com/de/articles/12311627-event-teilen.md): Teilen Sie direkt auf Facebook.com, WhatsApp, per E-Mail oder kopieren Sie einfach den öffentlichen Link zu Ihrem Event.
- [Geschenkgutschein erstellen](https://help.zenamu.com/de/articles/12898373-geschenkgutschein-erstellen.md)

### Vermietung von Studioräumen

- [Wie Sie Ihren Raum zur Vermietung anbieten](https://help.zenamu.com/de/articles/15917123-wie-sie-ihren-raum-zur-vermietung-anbieten.md): Erstellen Sie ein Mietangebot für einen Raum, legen Sie Preis und Verfügbarkeit fest und veröffentlichen Sie es für andere Trainer.
- [Stornobedingungen für Vermietungen](https://help.zenamu.com/de/articles/15917127-stornobedingungen-fur-vermietungen.md): Wie viel ein Mieter bei einer Stornierung zurückbekommt: drei vorgefertigte Stornostufen sowie eigene Regeln.
- [Mietanfragen bestätigen](https://help.zenamu.com/de/articles/15917128-mietanfragen-bestatigen.md): Wie eine Mietanfrage bei Ihnen ankommt, wie viel Zeit Sie zum Entscheiden haben und was passiert, wenn Sie nicht rechtzeitig reagieren.
- [Zahlungen und Rückerstattungen bei Vermietungen](https://help.zenamu.com/de/articles/15917131-zahlungen-und-ruckerstattungen-bei-vermietungen.md): Wie Mieter für eine Vermietung bezahlen, wann und wie Geld zurückkommt und wo Mieter ihre Buchungen finden.
- [Tarife und Gebühren bei der Vermietung](https://help.zenamu.com/de/articles/15917133-tarife-und-gebuhren-bei-der-vermietung.md): Welcher Tarif die Raumvermietung freischaltet, welche Gebühren anfallen und was bei einem Wechsel auf einen niedrigeren Tarif passiert.
- [Terminüberschneidungen und Einschränkungen](https://help.zenamu.com/de/articles/15917135-terminuberschneidungen-und-einschrankungen.md): Was Zenamu prüft, damit Vermietungen nicht mit Ihrem Stundenplan kollidieren, wo die Prüfungen Grenzen haben und was Kunden sehen.

### Tarife \(Abonnements\)

- [Wie kann ich auf einen höheren Tarif upgraden?](https://help.zenamu.com/de/articles/10006873-wie-kann-ich-auf-einen-hoheren-tarif-upgraden.md)
- [Wie wechsle ich zu einem günstigeren Tarif?](https://help.zenamu.com/de/articles/10019398-wie-wechsle-ich-zu-einem-gunstigeren-tarif.md)
- [Welcher Tarif ist der richtige für Sie?](https://help.zenamu.com/de/articles/10019399-welcher-tarif-ist-der-richtige-fur-sie.md)
- [Was zählt als 1 Bestellung?](https://help.zenamu.com/de/articles/10019400-was-zahlt-als-1-bestellung.md)
- [Was passiert, wenn meine Testversion abläuft?](https://help.zenamu.com/de/articles/10019402-was-passiert-wenn-meine-testversion-ablauft.md)
- [So wechseln Sie zurück zum kostenlosen Tarif](https://help.zenamu.com/de/articles/10250475-so-wechseln-sie-zuruck-zum-kostenlosen-tarif.md)
- [Kostenloses Buchungssystem](https://help.zenamu.com/de/articles/10031519-kostenloses-buchungssystem.md)
- [So bestellen Sie einen Tarif](https://help.zenamu.com/de/articles/10380219-so-bestellen-sie-einen-tarif.md)
- [Wo finde ich die Rechnung für das Zenamu-Buchungssystem?](https://help.zenamu.com/de/articles/10082935-wo-finde-ich-die-rechnung-fur-das-zenamu-buchungssystem.md)
- [Was passiert, wenn ich das Bestelllimit meines Tarifs überschreite?](https://help.zenamu.com/de/articles/10535391-was-passiert-wenn-ich-das-bestelllimit-meines-tarifs-uberschreite.md)
- [Wie kann ich mein Abonnement kündigen?](https://help.zenamu.com/de/articles/11502009-wie-kann-ich-mein-abonnement-kundigen.md)
- [Wo kann ich meine Zenamu-Abonnement-Rechnung herunterladen?](https://help.zenamu.com/de/articles/10383057-wo-kann-ich-meine-zenamu-abonnement-rechnung-herunterladen.md)
- [Tarife und Abrechnung — Fehlerbehebung](https://help.zenamu.com/de/articles/13915602-tarife-und-abrechnung-fehlerbehebung.md)
- [So ändern Sie Ihre Zahlungskarte für das Zenamu-Abonnement](https://help.zenamu.com/de/articles/13925920-so-andern-sie-ihre-zahlungskarte-fur-das-zenamu-abonnement.md)
- [Wechsel zwischen monatlichem und jährlichem Abonnement](https://help.zenamu.com/de/articles/13925970-wechsel-zwischen-monatlichem-und-jahrlichem-abonnement.md)
- [So funktioniert die Abrechnung — Abrechnungszeiträume und Tarifwechsel](https://help.zenamu.com/de/articles/13926658-so-funktioniert-die-abrechnung-abrechnungszeitraume-und-tarifwechsel.md)
- [MwSt.-freies Abonnement für EU-Unternehmen \(Reverse Charge\)](https://help.zenamu.com/de/articles/13926660-mwst-freies-abonnement-fur-eu-unternehmen-reverse-charge.md)

### Häufig gestellte Fragen und Antworten

- [Zwei separate Studio-/Freelance-Konten verwenden](https://help.zenamu.com/de/articles/11388504-zwei-separate-studio-freelance-konten-verwenden.md): Wie kann ich jedes Konto mit eigenem Kalender verwalten?
- [So wechseln Sie von Ihrem bisherigen Buchungssystem zu Zenamu](https://help.zenamu.com/de/articles/10031589-so-wechseln-sie-von-ihrem-bisherigen-buchungssystem-zu-zenamu.md)
- [Wie kann ich die Zahlung für ein Event in Anzahlung und Restbetrag aufteilen?](https://help.zenamu.com/de/articles/10031597-wie-kann-ich-die-zahlung-fur-ein-event-in-anzahlung-und-restbetrag-aufteilen.md)
- [Warum habe ich keine E-Mail vom Zenamu-Buchungssystem erhalten?](https://help.zenamu.com/de/articles/10031617-warum-habe-ich-keine-e-mail-vom-zenamu-buchungssystem-erhalten.md)
- [Ich habe Stripe-Zahlungen eingerichtet, aber meine Stunden/Kurse/Events können nicht per Karte bezahlt werden – warum?](https://help.zenamu.com/de/articles/10031672-ich-habe-stripe-zahlungen-eingerichtet-aber-meine-stunden-kurse-events-konnen-nicht-per-karte-bezahlt-werden-warum.md)
- [Ich bin mehrwertsteuerpflichtig geworden \(nur für die EU\)](https://help.zenamu.com/de/articles/10311518-ich-bin-mehrwertsteuerpflichtig-geworden-nur-fur-die-eu.md)
- [Wie erstelle ich einen Rabattcode?](https://help.zenamu.com/de/articles/10432264-wie-erstelle-ich-einen-rabattcode.md)
- [Welche Zahlungs-Gateways unterstützt Zenamu?](https://help.zenamu.com/de/articles/10078722-welche-zahlungs-gateways-unterstutzt-zenamu.md)
- [So verwalten Sie Kunden ohne Zenamu-Registrierung](https://help.zenamu.com/de/articles/10025973-so-verwalten-sie-kunden-ohne-zenamu-registrierung.md)
- [Wie richte ich "Erste Stunde kostenlos" ein?](https://help.zenamu.com/de/articles/10528756-wie-richte-ich-erste-stunde-kostenlos-ein.md)
- [So fügen Sie nach Kursbeginn weitere Teilnehmer hinzu](https://help.zenamu.com/de/articles/10016877-so-fugen-sie-nach-kursbeginn-weitere-teilnehmer-hinzu.md)
- [Wie kann ich den Preis für einen einzelnen Kunden anpassen?](https://help.zenamu.com/de/articles/10026015-wie-kann-ich-den-preis-fur-einen-einzelnen-kunden-anpassen.md)
- [Wie fülle ich die Rechnungsinformationen aus, wenn ich eine Privatperson mit Steuernummer bin, aber kein umsatzsteuerpflichtiger Unternehmer?](https://help.zenamu.com/de/articles/11000381-wie-fulle-ich-die-rechnungsinformationen-aus-wenn-ich-eine-privatperson-mit-steuernummer-bin-aber-kein-umsatzsteuerpflichtiger-unternehmer.md)
- [So ändern Sie den Administrator eines Studio- oder Freelancer-Kontos](https://help.zenamu.com/de/articles/11130988-so-andern-sie-den-administrator-eines-studio-oder-freelancer-kontos.md): Wie Sie die Admin-Rechte für Ihr Zenamu-Studio- oder Freelancer-Konto übertragen.
- [Wie storniere ich die Teilnahme eines Kunden an einem bereits vergangenen Kurs?](https://help.zenamu.com/de/articles/11196540-wie-storniere-ich-die-teilnahme-eines-kunden-an-einem-bereits-vergangenen-kurs.md): Der Kurs hat bereits stattgefunden, aber ich möchte die gesamte Teilnahme für einen Kunden stornieren.
- [So überprüfen Sie, ob die Warteliste funktioniert](https://help.zenamu.com/de/articles/11761429-so-uberprufen-sie-ob-die-warteliste-funktioniert.md): Schritt-für-Schritt-Anleitung zur Funktion der Warteliste
- [Wie füge ich Informationen zu meinem Kursleiter hinzu?](https://help.zenamu.com/de/articles/11768038-wie-fuge-ich-informationen-zu-meinem-kursleiter-hinzu.md)
- [Wie sehe ich Wartelisten-Teilnehmer einer vergangenen Stunde?](https://help.zenamu.com/de/articles/11963005-wie-sehe-ich-wartelisten-teilnehmer-einer-vergangenen-stunde.md)
- [So markieren Sie eine Studioraum-Vermietung](https://help.zenamu.com/de/articles/12353139-so-markieren-sie-eine-studioraum-vermietung.md)
- [Wo finde ich Zahlungsstatistiken für jeden Kursleiter?](https://help.zenamu.com/de/articles/12385607-wo-finde-ich-zahlungsstatistiken-fur-jeden-kursleiter.md)
- [Meine Karte ist abgelaufen und ich habe eine unbezahlte Zahlung, was tun?](https://help.zenamu.com/de/articles/12595168-meine-karte-ist-abgelaufen-und-ich-habe-eine-unbezahlte-zahlung-was-tun.md): Sie können die Zahlung mit einer anderen Karte in den Zahlungsdetails erneut versuchen.
- [Ablauf und Verlängerung von Guthaben und Eintritten](https://help.zenamu.com/de/articles/12646087-ablauf-und-verlangerung-von-guthaben-und-eintritten.md)
- [Ich habe einen Preis pro Einheit für den Kurs festgelegt, aber er wird nicht angezeigt.](https://help.zenamu.com/de/articles/12665551-ich-habe-einen-preis-pro-einheit-fur-den-kurs-festgelegt-aber-er-wird-nicht-angezeigt.md)
- [Gilt der Rabattcode bei einer wiederkehrenden Mitgliedschaft auch für Folgemonate?](https://help.zenamu.com/de/articles/12889449-gilt-der-rabattcode-bei-einer-wiederkehrenden-mitgliedschaft-auch-fur-folgemonate.md): Wird der Rabattcode einmalig angewendet oder gilt er dauerhaft für die wiederkehrende Mitgliedschaft?
- [So lösen Sie einen Gutschein über die Administration ein](https://help.zenamu.com/de/articles/13142086-so-losen-sie-einen-gutschein-uber-die-administration-ein.md): Wenn ein Kunde einen ausgedruckten Gutschein mitbringt, können Sie ihn direkt über die Administration einlösen \(zuweisen\).
- [In welcher Sprache werden Rechnungen und Zahlungsbelege erstellt?](https://help.zenamu.com/de/articles/13209294-in-welcher-sprache-werden-rechnungen-und-zahlungsbelege-erstellt.md): Spracheinstellungen für Kundenrechnungen und Ihre Abonnement-Rechnungen
- [Wie sende ich eine Massenmitteilung an alle Teilnehmer?](https://help.zenamu.com/de/articles/13375624-wie-sende-ich-eine-massenmitteilung-an-alle-teilnehmer.md)
- [Mitgliedschaften – wiederkehrende Zahlungen](https://help.zenamu.com/de/articles/13644944-mitgliedschaften-wiederkehrende-zahlungen.md): Ja – Zenamu unterstützt jetzt fortlaufende Mitgliedschaften, die die Karte Ihrer Kunden automatisch jeden Monat, jedes Quartal oder jedes Jahr belasten. Wie sie funktionieren und worin sie sich von...
- [Wechselt die Buchungsoberfläche automatisch die Sprache je nach Browsersprache?](https://help.zenamu.com/de/articles/13670945-wechselt-die-buchungsoberflache-automatisch-die-sprache-je-nach-browsersprache.md): Unterstützt Zenamu auch Englisch? Wie gehe ich mit zweisprachigen Kursbeschreibungen um?
- [Wann unterschreiben Kunden die Teilnehmererklärung?](https://help.zenamu.com/de/articles/13700685-wann-unterschreiben-kunden-die-teilnehmererklarung.md): Wie und wann die Teilnehmererklärung den Kunden während des Buchungsvorgangs angezeigt wird
- [Warum sehe ich keine Zahlungsbelege und wie aktiviere ich sie](https://help.zenamu.com/de/articles/13915531-warum-sehe-ich-keine-zahlungsbelege-und-wie-aktiviere-ich-sie.md)
- [Stunde, Kursreihe, Event und Einzeltermin: was ist der Unterschied](https://help.zenamu.com/de/articles/13915548-stunde-kursreihe-event-und-einzeltermin-was-ist-der-unterschied.md)
- [Kunden-Tags vs. Notizen: wann was verwenden](https://help.zenamu.com/de/articles/13915564-kunden-tags-vs-notizen-wann-was-verwenden.md)
- [Kursreihen: Einzelstunde vs. Kursreihe — so wählen Sie den richtigen Typ](https://help.zenamu.com/de/articles/13915580-kursreihen-einzelstunde-vs-kursreihe-so-wahlen-sie-den-richtigen-typ.md)
- [Kunden: Doppelte Kundenprofile — so lösen Sie sie ohne Datenverlust](https://help.zenamu.com/de/articles/13915584-kunden-doppelte-kundenprofile-so-losen-sie-sie-ohne-datenverlust.md)
- [Rabattcode funktioniert nicht: Fehlerbehebung Schritt für Schritt](https://help.zenamu.com/de/articles/13917976-rabattcode-funktioniert-nicht-fehlerbehebung-schritt-fur-schritt.md)
- [Bestellung wartet auf Rückerstattung, aber Zahlung bereits gesendet](https://help.zenamu.com/de/articles/13920236-bestellung-wartet-auf-ruckerstattung-aber-zahlung-bereits-gesendet.md)
- [Anwesenheit und Zahlungsstatus richtig markieren](https://help.zenamu.com/de/articles/13924630-anwesenheit-und-zahlungsstatus-richtig-markieren.md)
- [Warum Umsatzstatistiken und Bestellungen nicht übereinstimmen](https://help.zenamu.com/de/articles/13925001-warum-umsatzstatistiken-und-bestellungen-nicht-ubereinstimmen.md)
- [Geschenkgutschein-Design — Anpassungsmöglichkeiten](https://help.zenamu.com/de/articles/13926774-geschenkgutschein-design-anpassungsmoglichkeiten.md)
- [Events und Kursreihen ohne Online-Buchung \(nur zur Information\)](https://help.zenamu.com/de/articles/13927079-events-und-kursreihen-ohne-online-buchung-nur-zur-information.md)
- [Kunden aus dem Studio löschen vs. Kundenkonto löschen](https://help.zenamu.com/de/articles/13927087-kunden-aus-dem-studio-loschen-vs-kundenkonto-loschen.md)
- [Mehrtägige Kursreihen und Events \(z. B. Samstag + Sonntag als ein Block\)](https://help.zenamu.com/de/articles/13927102-mehrtagige-kursreihen-und-events-z-b-samstag-sonntag-als-ein-block.md)
- [Warum sehe ich bei Eintrittspaketen und Guthaben die Option "Vor Ort bezahlen" nicht?](https://help.zenamu.com/de/articles/14817468-warum-sehe-ich-bei-eintrittspaketen-und-guthaben-die-option-vor-ort-bezahlen-nicht.md): Warum können Kunden Eintrittspakete oder Guthaben nicht vor Ort bezahlen?
- [Wo sehen Kunden meinen Stundenplan?](https://help.zenamu.com/de/articles/14836879-wo-sehen-kunden-meinen-stundenplan.md): So finden und teilen Sie Ihren öffentlichen Stundenplan mit Kunden

### Bekannte Probleme und ihre Lösungen

- [Ich möchte eine Nachricht an die Kunden senden, ich habe weniger als 1500 Zeichen, und dennoch lässt sie sich nicht senden. Was kann ich tun?](https://help.zenamu.com/de/articles/10021047-ich-mochte-eine-nachricht-an-die-kunden-senden-ich-habe-weniger-als-1500-zeichen-und-dennoch-lasst-sie-sich-nicht-senden-was-kann-ich-tun.md)
- [Probleme beim Anmelden \(CAPTCHA\)](https://help.zenamu.com/de/articles/10123851-probleme-beim-anmelden-captcha.md)
- [Schnellhilfe: Stunde ist voll, aber eine zusätzliche Buchung ist aufgetaucht](https://help.zenamu.com/de/articles/13915590-schnellhilfe-stunde-ist-voll-aber-eine-zusatzliche-buchung-ist-aufgetaucht.md)
- [Aufforderung zur Seitenaktualisierung, App funktioniert nicht](https://help.zenamu.com/de/articles/13917746-aufforderung-zur-seitenaktualisierung-app-funktioniert-nicht.md)
- [Newsletter-Integration: Verbindung wiederherstellen und Zugänge aktualisieren](https://help.zenamu.com/de/articles/13919759-newsletter-integration-verbindung-wiederherstellen-und-zugange-aktualisieren.md): Wenn die Synchronisation mit Ihrem Newsletter-Tool nicht mehr funktioniert, liegt es meist an veralteten Zugangsdaten oder einer geänderten Konfiguration. Dieser Artikel zeigt, wie Sie die Verbindu...
- [Automatische Stornierung bei Nichterreichen der Mindestteilnehmerzahl](https://help.zenamu.com/de/articles/13926520-automatische-stornierung-bei-nichterreichen-der-mindestteilnehmerzahl.md)
- [Mehrere Kursleiter für eine Kursreihe oder Stunde](https://help.zenamu.com/de/articles/13926524-mehrere-kursleiter-fur-eine-kursreihe-oder-stunde.md)
- [Warum der Plugin oder Stundenplan nicht auf meiner Website angezeigt wird](https://help.zenamu.com/de/articles/13926527-warum-der-plugin-oder-stundenplan-nicht-auf-meiner-website-angezeigt-wird.md)

### Integrationen \(Plugins\)

- [Wie integriere ich den Stundenplan auf meiner Website?](https://help.zenamu.com/de/articles/10031563-wie-integriere-ich-den-stundenplan-auf-meiner-website.md)
- [Wie integriere ich die Event-Liste in meine Website?](https://help.zenamu.com/de/articles/10031569-wie-integriere-ich-die-event-liste-in-meine-website.md)
- [Wie integriere ich die Kursliste auf meiner Website?](https://help.zenamu.com/de/articles/10031736-wie-integriere-ich-die-kursliste-auf-meiner-website.md)
- [So integrieren Sie den Stundenplan in Ihre Webnode-Website](https://help.zenamu.com/de/articles/10031751-so-integrieren-sie-den-stundenplan-in-ihre-webnode-website.md)
- [Wie integriere ich den Stundenplan in Ihre WordPress-Website?](https://help.zenamu.com/de/articles/10031792-wie-integriere-ich-den-stundenplan-in-ihre-wordpress-website.md)
- [Wie integriere ich den Stundenplan in Ihre Wix-Website?](https://help.zenamu.com/de/articles/10031813-wie-integriere-ich-den-stundenplan-in-ihre-wix-website.md)
- [Wie integriere ich den Stundenplan per JavaScript in meine Website?](https://help.zenamu.com/de/articles/10032201-wie-integriere-ich-den-stundenplan-per-javascript-in-meine-website.md)
- [Sprache, in der Plugins angezeigt werden](https://help.zenamu.com/de/articles/10031677-sprache-in-der-plugins-angezeigt-werden.md)
- [So fügen Sie ein Plugin mit vorgefilterten Attributen hinzu](https://help.zenamu.com/de/articles/12716564-so-fugen-sie-ein-plugin-mit-vorgefilterten-attributen-hinzu.md): Sie können verschiedene Teile Ihres Stundenplans \(Stunden, Kurse, Events\) auf separaten Seiten Ihrer Website mit Zenamu-Plugins anzeigen – jedes zeigt nur das, was Sie Ihren Besuchern präsentieren ...
- [Zenamu-Plugins](https://help.zenamu.com/de/articles/13140949-zenamu-plugins.md): Einbettbare Plugins für Ihre Website

### Google Kalender-Integration

- [So integrieren Sie Ihre Zenamu-Kurse in den Google Kalender](https://help.zenamu.com/de/articles/10031510-so-integrieren-sie-ihre-zenamu-kurse-in-den-google-kalender.md)

### Mobile App

- [Mobile App](https://help.zenamu.com/de/articles/10366492-mobile-app.md)

### Videos und Playlists

- [Was ist Video on Demand und wie aktivieren Sie es](https://help.zenamu.com/de/articles/15500755-was-ist-video-on-demand-und-wie-aktivieren-sie-es.md): Ein Überblick über Video on Demand in Zenamu: was die Funktion kann, wie Sie sie aktivieren und was Sie für den Start brauchen.
- [Wie Sie ein Video von Vimeo oder YouTube hinzufügen](https://help.zenamu.com/de/articles/15500764-wie-sie-ein-video-von-vimeo-oder-youtube-hinzufugen.md): Wie Sie in Zenamu ein Video über einen Link von Vimeo oder YouTube hinzufügen, seine Angaben ausfüllen und es so einrichten, dass es niemand missbrauchen kann.
- [Playlists und die Reihenfolge Ihrer Videos](https://help.zenamu.com/de/articles/15500766-playlists-und-die-reihenfolge-ihrer-videos.md): Wie Sie Videos in Zenamu zu Playlists zusammenfassen, ihre Reihenfolge festlegen und Playlists sowohl für den Zugang über Mitgliedschaft als auch für den Einzelverkauf nutzen.
- [Videozugang über Mitgliedschaft](https://help.zenamu.com/de/articles/15500767-videozugang-uber-mitgliedschaft.md): Wie Sie Mitgliedern in Zenamu Zugang zu Videos geben: den Zugang bei einer Playlist einrichten und die Regeln, wann der Zugang gilt und wann nicht.
- [Einzelne Videos und Playlists verkaufen](https://help.zenamu.com/de/articles/15500768-einzelne-videos-und-playlists-verkaufen.md): Wie Sie Videos und Playlists in Zenamu als Einzelkauf verkaufen: Preis, Gültigkeit, Zahlungsmethoden, Rabattcodes, Belege und die Verwaltung des Zugangs.
- [Wie Kunden Ihre Videos sehen und kaufen](https://help.zenamu.com/de/articles/15500770-wie-kunden-ihre-videos-sehen-und-kaufen.md): Video on Demand aus Sicht des Kunden: wo er seine Bibliothek findet, wie er das Ansehen dort fortsetzt, wo er aufgehört hat, und wie er Zugang kauft.
- [Video-Statistiken](https://help.zenamu.com/de/articles/15500775-video-statistiken.md): Wie Sie in Zenamu die Statistiken zum Ansehen Ihrer Video-on-Demand-Inhalte lesen.

### Nutzungsbedingungen

- [Allgemeine Geschäftsbedingungen](https://help.zenamu.com/de/articles/10031687-allgemeine-geschaftsbedingungen.md)
- [Datenschutzrichtlinie der Zenamu-Plattform](https://help.zenamu.com/de/articles/10031694-datenschutzrichtlinie-der-zenamu-plattform.md)
- [Auftragsverarbeitungsvertrag](https://help.zenamu.com/de/articles/10031704-auftragsverarbeitungsvertrag.md)
- [Liste der Unterauftragnehmer](https://help.zenamu.com/de/articles/10031719-liste-der-unterauftragnehmer.md)

## Magyar

### Fiókom és első lépések a rendszerben

- [Hogyan váltsunk át egy másik foglalási rendszerről a Zenamura](https://help.zenamu.com/hu/articles/10007825-hogyan-valtsunk-at-egy-masik-foglalasi-rendszerrol-a-zenamura.md)
- [Hogyan változtathatom meg a személyes e-mail-címemet?](https://help.zenamu.com/hu/articles/10045969-hogyan-valtoztathatom-meg-a-szemelyes-e-mail-cimemet.md)
- [Hogyan törölhetem a fiókomat?](https://help.zenamu.com/hu/articles/13481459-hogyan-torolhetem-a-fiokomat.md)
- [Hogyan adhatok hozzá egy újabb helyszínt, ahol az órák zajlanak?](https://help.zenamu.com/hu/articles/11503852-hogyan-adhatok-hozza-egy-ujabb-helyszint-ahol-az-orak-zajlanak.md)
- [Hol frissíthetem a számlázási adataimat?](https://help.zenamu.com/hu/articles/11579618-hol-frissithetem-a-szamlazasi-adataimat.md)
- [Hol változtathatom meg a foglalási gomb színét?](https://help.zenamu.com/hu/articles/12732908-hol-valtoztathatom-meg-a-foglalasi-gomb-szinet.md)
- [Közösségi bejelentkezés és regisztráció \(Facebook / Google\)](https://help.zenamu.com/hu/articles/12840169-kozossegi-bejelentkezes-es-regisztracio-facebook-google.md)
- [Bejelentkezési problémák és jelszó visszaállítás](https://help.zenamu.com/hu/articles/13915597-bejelentkezesi-problemak-es-jelszo-visszaallitas.md)
- [API](https://help.zenamu.com/hu/articles/12780993-api.md): Hol kapok API hozzáférést?
- [Márkaépítés](https://help.zenamu.com/hu/articles/13141457-markaepites.md)
- [Ügyfélhirdetmények: létrehozás, szerkesztés és megjelenítés a nyilvános órarendben](https://help.zenamu.com/hu/articles/13921668-ugyfelhirdetmenyek-letrehozas-szerkesztes-es-megjelenites-a-nyilvanos-orarendben.md)
- [A stúdió nevének vagy URL-címének megváltoztatása](https://help.zenamu.com/hu/articles/13926769-a-studio-nevenek-vagy-url-cimenek-megvaltoztatasa.md)
- [Nyilvános órarend oldala — link, QR-kód és domain](https://help.zenamu.com/hu/articles/14033336-nyilvanos-orarend-oldala-link-qr-kod-es-domain.md): Hol találja a nyilvános órarend URL-jét, hogyan másolja ki, generál QR-kódot és változtatja meg a stúdió domainjét

### Órafoglalás és jelentkezés tanfolyamokra

- [Hogyan rejthetem el az óra vagy tanfolyam létszámát?](https://help.zenamu.com/hu/articles/11426931-hogyan-rejthetem-el-az-ora-vagy-tanfolyam-letszamat.md): Akadályozza meg, hogy az ügyfelek lássák, hány hely foglalt vagy elérhető.
- [Hogyan lehet növelni, hogy egy személy hány helyet foglalhat egyetlen foglalással?](https://help.zenamu.com/hu/articles/10016869-hogyan-lehet-novelni-hogy-egy-szemely-hany-helyet-foglalhat-egyetlen-foglalassal.md)
- [Egyedi mezők a foglalási űrlapban](https://help.zenamu.com/hu/articles/10496379-egyedi-mezok-a-foglalasi-urlapban.md)
- [Várólista funkció](https://help.zenamu.com/hu/articles/11628592-varolista-funkcio.md)
- [Ügyfelek: pótalkalmak — hozzáadás, szerkesztés és eltávolítás](https://help.zenamu.com/hu/articles/13917983-ugyfelek-potalkalmak-hozzaadas-szerkesztes-es-eltavolitas.md)
- [Pótalkalmak használata az adminisztrációból](https://help.zenamu.com/hu/articles/10021108-potalkalmak-hasznalata-az-adminisztraciobol.md)
- [Igazolatlan hiányzások](https://help.zenamu.com/hu/articles/10031538-igazolatlan-hianyzasok.md)
- [Azt szeretném, hogy minden ügyfelem regisztrálva legyen a foglalás előtt. Hogyan tudom ezt beállítani?](https://help.zenamu.com/hu/articles/10026003-azt-szeretnem-hogy-minden-ugyfelem-regisztralva-legyen-a-foglalas-elott-hogyan-tudom-ezt-beallitani.md)
- [Bejelentkezett vs. vendég ügyfél foglaláskor — mi a különbség](https://help.zenamu.com/hu/articles/13915552-bejelentkezett-vs-vendeg-ugyfel-foglalaskor-mi-a-kulonbseg.md)
- [Gyermekórák és gyermekfoglalások](https://help.zenamu.com/hu/articles/12569996-gyermekorak-es-gyermekfoglalasok.md)
- [Lemondott órák láthatósága a nyilvános órarendben](https://help.zenamu.com/hu/articles/13925515-lemondott-orak-lathatosaga-a-nyilvanos-orarendben.md)
- [Részvételi nyilatkozat a gyakorlatban: sablonok, verziók, aláírások és felülbírálás](https://help.zenamu.com/hu/articles/13915496-reszveteli-nyilatkozat-a-gyakorlatban-sablonok-verziok-alairasok-es-felulbiralas.md)
- [Óra, tanfolyam vagy esemény elrejtése a nyilvános órarend elől](https://help.zenamu.com/hu/articles/13925092-ora-tanfolyam-vagy-esemeny-elrejtese-a-nyilvanos-orarend-elol.md)
- [Ismétlődő órák egyéni időközzel \(kéthetente, havonta\)](https://help.zenamu.com/hu/articles/13926764-ismetlodo-orak-egyeni-idokozzel-kethetente-havonta.md)
- [Résztvevők exportálása](https://help.zenamu.com/hu/articles/14167765-resztvevok-exportalasa.md): A tanfolyamok, egyedi alkalmak, események és órák résztvevőit közvetlenül az adott eseményből exportálhatja.

### Tanfolyam súgó

- [Hogyan hozzunk létre egy hosszú távú, több alkalmas tanfolyamot?](https://help.zenamu.com/hu/articles/10026714-hogyan-hozzunk-letre-egy-hosszu-tavu-tobb-alkalmas-tanfolyamot.md)
- [Gyakori tanfolyambeállítások](https://help.zenamu.com/hu/articles/10026787-gyakori-tanfolyambeallitasok.md)
- [Hogyan kezelhetem a tanfolyamomat?](https://help.zenamu.com/hu/articles/10026989-hogyan-kezelhetem-a-tanfolyamomat.md)
- [Pótalkalmak \(Kompenzációk\)](https://help.zenamu.com/hu/articles/10031548-potalkalmak-kompenzaciok.md)
- [Hogyan adhatok hozzá egy új alkalmat egy már elindult tanfolyamhoz?](https://help.zenamu.com/hu/articles/12818578-hogyan-adhatok-hozza-egy-uj-alkalmat-egy-mar-elindult-tanfolyamhoz.md)
- [Hogyan számítódik ki a tanfolyam teljes ára, ha már elkezdődött?](https://help.zenamu.com/hu/articles/10003702-hogyan-szamitodik-ki-a-tanfolyam-teljes-ara-ha-mar-elkezdodott.md)
- [Lemondási feltételek és pótalkalmak beállítása](https://help.zenamu.com/hu/articles/10479519-lemondasi-feltetelek-es-potalkalmak-beallitasa.md)
- [Tanfolyamok: hogyan mondjon le egy tanfolyamot idő előtt, és értesítse a résztvevőket](https://help.zenamu.com/hu/articles/13915669-tanfolyamok-hogyan-mondjon-le-egy-tanfolyamot-ido-elott-es-ertesitse-a-resztvevoket.md)
- [Tanfolyamok: oktatócsere egy folyamatban lévő tanfolyamnál — hogyan kerülje el a félreértéseket](https://help.zenamu.com/hu/articles/13920327-tanfolyamok-oktatocsere-egy-folyamatban-levo-tanfolyamnal-hogyan-kerulje-el-a-felreerteseket.md)
- [Tanfolyamok: hogyan helyezzünk át egy alkalmat](https://help.zenamu.com/hu/articles/13924624-tanfolyamok-hogyan-helyezzunk-at-egy-alkalmat.md)
- [Tanfolyamok: ügyfél áthelyezése két tanfolyam között](https://help.zenamu.com/hu/articles/13924626-tanfolyamok-ugyfel-athelyezese-ket-tanfolyam-kozott.md)

### Egyéni időpontok

- [Bevezetés az egyéni időpontokhoz](https://help.zenamu.com/hu/articles/13823904-bevezetes-az-egyeni-idopontokhoz.md)
- [Szolgáltatás létrehozása és beállítása](https://help.zenamu.com/hu/articles/13823910-szolgaltatas-letrehozasa-es-beallitasa.md)
- [Szakemberek kezelése és szolgáltatásokhoz rendelése](https://help.zenamu.com/hu/articles/13823914-szakemberek-kezelese-es-szolgaltatasokhoz-rendelese.md)
- [Szakemberek elérhetőségének beállítása](https://help.zenamu.com/hu/articles/13823917-szakemberek-elerhetosegenek-beallitasa.md)
- [Egyéni időpontok: elérhetőségi ütközések és nem elérhető napok](https://help.zenamu.com/hu/articles/13915501-egyeni-idopontok-elerhetosegi-utkozesek-es-nem-elerheto-napok.md)
- [Foglalások kezelése](https://help.zenamu.com/hu/articles/13823920-foglalasok-kezelese.md)
- [Egyéni időpontok: jóváhagyásra váró foglalások — jóváhagyás, elutasítás és automatikus lemondás](https://help.zenamu.com/hu/articles/13920094-egyeni-idopontok-jovahagyasra-varo-foglalasok-jovahagyas-elutasitas-es-automatikus-lemondas.md)
- [Fizetések és lemondási feltételek](https://help.zenamu.com/hu/articles/13823922-fizetesek-es-lemondasi-feltetelek.md)
- [E-mail értesítések az egyéni időpontokhoz](https://help.zenamu.com/hu/articles/13823923-e-mail-ertesitesek-az-egyeni-idopontokhoz.md)
- [A nyilvános foglalási oldal](https://help.zenamu.com/hu/articles/13823926-a-nyilvanos-foglalasi-oldal.md)
- [Egyedi üzenet küldése az ügyfélnek foglalásból \(Egyéni időpontok\)](https://help.zenamu.com/hu/articles/13915505-egyedi-uzenet-kuldese-az-ugyfelnek-foglalasbol-egyeni-idopontok.md)
- [Megtelt időpont figyelése és elérhetőségi értesítések](https://help.zenamu.com/hu/articles/13915509-megtelt-idopont-figyelese-es-elerhetosegi-ertesitesek.md)
- [Egyéni időpontok: szerepkörök és jogosultságok a foglalás részleteiben](https://help.zenamu.com/hu/articles/13919820-egyeni-idopontok-szerepkorok-es-jogosultsagok-a-foglalas-reszleteiben.md)
- [Egyéni időpontok: foglalás részletei lépésről lépésre](https://help.zenamu.com/hu/articles/13919907-egyeni-idopontok-foglalas-reszletei-lepesrol-lepesre.md)

### Az ügyfeleidnek

- [Foglalásaim lemondása](https://help.zenamu.com/hu/articles/10006863-foglalasaim-lemondasa.md)
- [Hogyan foglalhatunk helyet egy órára?](https://help.zenamu.com/hu/articles/10006936-hogyan-foglalhatunk-helyet-egy-orara.md)
- [Hogyan hozzon létre ügyfélfiókot a Zenamu foglalási rendszerben](https://help.zenamu.com/hu/articles/10011640-hogyan-hozzon-letre-ugyfelfiokot-a-zenamu-foglalasi-rendszerben.md)
- [Hogyan vásárolhatunk és használhatunk fel ajándékutalványt?](https://help.zenamu.com/hu/articles/10509225-hogyan-vasarolhatunk-es-hasznalhatunk-fel-ajandekutalvanyt.md)

### Lemondási feltételek

- [Lemondási feltételek beállítása](https://help.zenamu.com/hu/articles/10022102-lemondasi-feltetelek-beallitasa.md)

### Oktatói jogosultságok

- [Stúdió oktatóinak jogosultságai](https://help.zenamu.com/hu/articles/10022111-studio-oktatoinak-jogosultsagai.md)
- [Hogyan rejtsünk el egy oktatót a nyilvános oldalról](https://help.zenamu.com/hu/articles/13724559-hogyan-rejtsunk-el-egy-oktatot-a-nyilvanos-oldalrol.md): Oktató elrejtése, oktató eltávolítása a weboldalról, láthatatlan oktatói profil, esemény oktató nem látható
- [Szerepkörök és jogosultságok az adminisztrációban: ki mit tehet](https://help.zenamu.com/hu/articles/13915543-szerepkorok-es-jogosultsagok-az-adminisztracioban-ki-mit-tehet.md)
- [Beállítások: munkatársi szerepkörök és biztonságos jogosultságkezelés](https://help.zenamu.com/hu/articles/13915575-beallitasok-munkatarsi-szerepkorok-es-biztonsagos-jogosultsagkezeles.md)
- [Studió adminisztrátorok beállítása és fióktulajdonos-váltás](https://help.zenamu.com/hu/articles/13926219-studio-adminisztratorok-beallitasa-es-fioktulajdonos-valtas.md)

### Rendelések

- [Rendeléskezelés az adminisztrációs felületen: teljes műveleti útmutató](https://help.zenamu.com/hu/articles/13915512-rendeleskezeles-az-adminisztracios-feluleten-teljes-muveleti-utmutato.md)
- [Visszatérítések és rendelési állapotok](https://help.zenamu.com/hu/articles/13915483-visszateritesek-es-rendelesi-allapotok.md)
- [Rendelések exportálása](https://help.zenamu.com/hu/articles/10355629-rendelesek-exportalasa.md): Hogyan exportálhatom a rendeléseket könyveléshez?
- [Egyszerű nyugták a Zenamu foglalási rendszerben](https://help.zenamu.com/hu/articles/10031533-egyszeru-nyugtak-a-zenamu-foglalasi-rendszerben.md): Hol találom meg az ügyfél nyugtáit?
- [Fizetési bizonylat és lemondási bizonylat: melyiket mikor töltse le](https://help.zenamu.com/hu/articles/13919983-fizetesi-bizonylat-es-lemondasi-bizonylat-melyiket-mikor-toltse-le.md)
- [Hogyan adhatok meg számlázási adatokat az ügyfeleknek?](https://help.zenamu.com/hu/articles/10429303-hogyan-adhatok-meg-szamlazasi-adatokat-az-ugyfeleknek.md)
- [Adófelszámítás \(ÁFA\)](https://help.zenamu.com/hu/articles/13719223-adofelszamitas-afa.md)
- [Összeg és adómérték módosítása egy adott rendelésen](https://help.zenamu.com/hu/articles/13915515-osszeg-es-adomertek-modositasa-egy-adott-rendelesen.md)
- [Adóbeállítások: mit ellenőrizzen az adókulcs megváltoztatása után](https://help.zenamu.com/hu/articles/13921364-adobeallitasok-mit-ellenorizzen-az-adokulcs-megvaltoztatasa-utan.md)
- [Ügyfelek számlázási adatai — teljes útmutató](https://help.zenamu.com/hu/articles/14136627-ugyfelek-szamlazasi-adatai-teljes-utmutato.md): Hogyan működik az automatikus számlázási adatgyűjtés, az önkiszolgáló funkció az ügyfelek számára és az adminisztrátori áthidalás
- [Nyugta vs számla](https://help.zenamu.com/hu/articles/14136645-nyugta-vs-szamla.md): Hogyan válassza ki a bizonylat típusát
- [Billingo vagy Számlázz.hu integráció beállítása](https://help.zenamu.com/hu/articles/14325409-billingo-vagy-szamlazz-hu-integracio-beallitasa.md): A Zenamu lehetővé teszi bizonylatok \(számla / nyugta\) automatikus kiállítását a Billingo.hu vagy a Számlázz.hu segítségével. A bizonylatok a NAV Online Számla rendszerbe kerülnek bejelentésre. Ez a...
- [Kibocsátott bizonylatok — áttekintés és exportálás](https://help.zenamu.com/hu/articles/14325431-kibocsatott-bizonylatok-attekintes-es-exportalas.md)
- [Külső bizonylat kiállítási hibák megoldása](https://help.zenamu.com/hu/articles/14325469-kulso-bizonylat-kiallitasi-hibak-megoldasa.md): Ha a Billingo vagy Számlázz.hu integráció be van állítva, a bizonylatok automatikusan készülnek minden fizetett rendeléshez. Időnként a kiállítás meghiúsulhat — ilyenkor a rendszer rögzíti a hibát,...

### Fizetések

- [Beállítások: fizetési módok — hozzáadás, szerkesztés és eltávolítás](https://help.zenamu.com/hu/articles/13919755-beallitasok-fizetesi-modok-hozzaadas-szerkesztes-es-eltavolitas.md)
- [Átutalási fizetések beállítása](https://help.zenamu.com/hu/articles/10021138-atutalasi-fizetesek-beallitasa.md)
- [Banki átutalással érkező befizetések automatikus párosítása](https://help.zenamu.com/hu/articles/13192185-banki-atutalassal-erkezo-befizetesek-automatikus-parositasa.md)
- [Automatikus fizetéspárosítás: hibaelhárítás és hibaállapotok](https://help.zenamu.com/hu/articles/13915521-automatikus-fizetesparositas-hibaelharitas-es-hibaallapotok.md)
- [Kedvezményes árak](https://help.zenamu.com/hu/articles/10010292-kedvezmenyes-arak.md): Hogyan kínáljon speciális árat juttatásokkal történő fizetés esetén
- [Helyszíni fizetés beállításai](https://help.zenamu.com/hu/articles/15645680-helyszini-fizetes-beallitasai.md)

### Kreditcsomagok és belépőkártyák

- [Kreditcsomagok és bérletek: rugalmas fizetési lehetőségek](https://help.zenamu.com/hu/articles/10027619-kreditcsomagok-es-berletek-rugalmas-fizetesi-lehetosegek.md)
- [Kreditcsomag-rendszer a Zenamuban](https://help.zenamu.com/hu/articles/10027690-kreditcsomag-rendszer-a-zenamuban.md)
- [Belépőbérletek \(néha egyszerűen csak bérletek\)](https://help.zenamu.com/hu/articles/10028060-belepoberletek-neha-egyszeruen-csak-berletek.md)
- [Hogyan adjunk hozzá kreditet egyedi áron?](https://help.zenamu.com/hu/articles/11511177-hogyan-adjunk-hozza-kreditet-egyedi-aron.md)
- [Hogyan adjunk belépőket egy ügyfélnek az adminisztrációból?](https://help.zenamu.com/hu/articles/12147302-hogyan-adjunk-belepoket-egy-ugyfelnek-az-adminisztraciobol.md): Hogyan adhatunk hozzá vagy távolíthatunk el tetszőleges számú belépőt tetszőleges áron vagy ingyen
- [Hogyan adhat hozzá krediteket, bérleteket vagy pótalkalmakat az ügyfeleknek](https://help.zenamu.com/hu/articles/10009967-hogyan-adhat-hozza-krediteket-berleteket-vagy-potalkalmakat-az-ugyfeleknek.md): Hozzáadás az adminisztrátori oldalon
- [Kreditek és alkalmak kézi módosítása: biztonságos folyamat](https://help.zenamu.com/hu/articles/13915568-kreditek-es-alkalmak-kezi-modositasa-biztonsagos-folyamat.md)
- [Belépőbérlet-kategóriák](https://help.zenamu.com/hu/articles/15956464-belepoberlet-kategoriak.md): Ossza a belépőbérleteit külön kategóriákra, és pontosan határozza meg, mely órákra használhatják őket az ügyfelek — például csak a reformer órákra vagy egy adott oktató óráira.

### Tagságok

- [Tagságok – hogyan működnek a foglalási korlátok](https://help.zenamu.com/hu/articles/13666939-tagsagok-hogyan-mukodnek-a-foglalasi-korlatok.md): A napi és heti korlát a naptárhoz igazodik, a havi korlát pedig az adott tagság saját időszakához.
- [Hogyan adjunk hozzá tagsági szinteket különböző óradíjakkal](https://help.zenamu.com/hu/articles/12121831-hogyan-adjunk-hozza-tagsagi-szinteket-kulonbozo-oradijakkal.md): Több szint létrehozása \(pl. Arany, Ezüst, Platina\) egyedi árakkal vagy kedvezményekkel bizonyos órákhoz.
- [Hogyan törölhetek egy tagságot?](https://help.zenamu.com/hu/articles/12629488-hogyan-torolhetek-egy-tagsagot.md): A tagságot archiválás után törölheti.
- [Tagságok korlátozása kiválasztott órákra](https://help.zenamu.com/hu/articles/12109154-tagsagok-korlatozasa-kivalasztott-orakra.md): Külön tagságokat szeretnék létrehozni, amelyek csak bizonyos órákra érvényesek.
- [Hogyan változtathatom meg a tagságok sorrendjét a nyilvános nézetben?](https://help.zenamu.com/hu/articles/12629674-hogyan-valtoztathatom-meg-a-tagsagok-sorrendjet-a-nyilvanos-nezetben.md)

### Külső oktatók és partnerstúdiók

- [Stúdiók közötti együttműködés — áttekintés és beállítás](https://help.zenamu.com/hu/articles/14040883-studiok-kozotti-egyuttmukodes-attekintes-es-beallitas.md): Két stúdió összekapcsolása a Zenamuban, együttműködés létrehozása és megosztott események kezelése.
- [Események megosztása és hogyan működik az együttműködés az ügyfelek számára](https://help.zenamu.com/hu/articles/14040889-esemenyek-megosztasa-es-hogyan-mukodik-az-egyuttmukodes-az-ugyfelek-szamara.md): Órák, tanfolyamok és események megosztása partnerstúdióval, és mit látnak az ügyfelek foglaláskor.
- [Együttműködési statisztikák](https://help.zenamu.com/hu/articles/14040893-egyuttmukodesi-statisztikak.md): Foglalási és bevételi statisztikák megtekintése a stúdió-együttműködésekből származó megosztott eseményekhez.
- [Együttműködés — GYIK](https://help.zenamu.com/hu/articles/14040897-egyuttmukodes-gyik.md): Válaszok a stúdiók közötti együttműködéssel kapcsolatos gyakori kérdésekre a Zenamuban.

### Online óra

- [Online óra létrehozása](https://help.zenamu.com/hu/articles/10031493-online-ora-letrehozasa.md)

### Automatikus e-mailes értesítések

- [Milyen automatikus e-maileket küld a Zenamu nekem és az ügyfeleimnek?](https://help.zenamu.com/hu/articles/10022387-milyen-automatikus-e-maileket-kuld-a-zenamu-nekem-es-az-ugyfeleimnek.md)
- [Értesítések új ajándékutalvány-rendelésekről](https://help.zenamu.com/hu/articles/13927110-ertesitesek-uj-ajandekutalvany-rendelesekrol.md)

### Marketingtámogatás

- [Esemény megosztása](https://help.zenamu.com/hu/articles/12311627-esemeny-megosztasa.md): Megosztás közvetlenül a Facebook.com-on, WhatsAppon, e-mailben, vagy egyszerűen másolja ki az esemény nyilvános linkjét.
- [Ajándékutalvány létrehozása](https://help.zenamu.com/hu/articles/12898373-ajandekutalvany-letrehozasa.md)

### Stúdióterem bérlése

- [Hogyan adja bérbe a termét](https://help.zenamu.com/hu/articles/15917123-hogyan-adja-berbe-a-termet.md): Hozzon létre bérleti hirdetést egy teremhez, állítsa be az árat és az elérhetőséget, majd tegye közzé más oktatóknak.
- [Lemondási feltételek a terembérléseknél](https://help.zenamu.com/hu/articles/15917127-lemondasi-feltetelek-a-teremberleseknel.md): Mennyit kap vissza a bérlő lemondáskor: három kész lemondási szint és egyéni szabályok.
- [Bérlési kérések jóváhagyása](https://help.zenamu.com/hu/articles/15917128-berlesi-keresek-jovahagyasa.md): Hogyan jut el Önhöz egy bérlési kérés, mennyi ideje van a döntésre, és mi történik, ha nem válaszol időben.
- [Terembérlési fizetések és visszatérítések](https://help.zenamu.com/hu/articles/15917131-teremberlesi-fizetesek-es-visszateritesek.md): Hogyan fizetnek a bérlők egy bérlésért, mikor és hogyan kerül vissza a pénz, és hol találják a bérlők a foglalásaikat.
- [Terembérlés: csomagok és díjak](https://help.zenamu.com/hu/articles/15917133-teremberles-csomagok-es-dijak.md): Melyik csomag oldja fel a terembérlést, milyen díjak vonatkoznak rá, és mi történik, ha alacsonyabb csomagra vált.
- [Órarendi ütközések és korlátozások](https://help.zenamu.com/hu/articles/15917135-orarendi-utkozesek-es-korlatozasok.md): Mit ellenőriz a Zenamu, hogy a bérlések ne ütközzenek az órarendjével, hol vannak ennek korlátai, és mit látnak az ügyfelek.

### Csomagok \(előfizetés\)

- [Hogyan válthatok magasabb csomagra?](https://help.zenamu.com/hu/articles/10006873-hogyan-valthatok-magasabb-csomagra.md)
- [Hogyan csökkentheti a csomagját?](https://help.zenamu.com/hu/articles/10019398-hogyan-csokkentheti-a-csomagjat.md)
- [Melyik csomagot válassza?](https://help.zenamu.com/hu/articles/10019399-melyik-csomagot-valassza.md)
- [Mi számít 1 rendelésnek?](https://help.zenamu.com/hu/articles/10019400-mi-szamit-1-rendelesnek.md)
- [Mi történik, amikor lejár a próbaidőszakom?](https://help.zenamu.com/hu/articles/10019402-mi-tortenik-amikor-lejar-a-probaidoszakom.md)
- [Hogyan térhetek vissza az ingyenes verzióra?](https://help.zenamu.com/hu/articles/10250475-hogyan-terhetek-vissza-az-ingyenes-verziora.md)
- [Ingyenes foglalási rendszer](https://help.zenamu.com/hu/articles/10031519-ingyenes-foglalasi-rendszer.md)
- [Hogyan rendeljen csomagot?](https://help.zenamu.com/hu/articles/10380219-hogyan-rendeljen-csomagot.md)
- [Hol találom meg a Zenamu foglalási rendszer számláját?](https://help.zenamu.com/hu/articles/10082935-hol-talalom-meg-a-zenamu-foglalasi-rendszer-szamlajat.md)
- [Mi történik, ha túllépem a csomagom rendelési limitjét?](https://help.zenamu.com/hu/articles/10535391-mi-tortenik-ha-tullepem-a-csomagom-rendelesi-limitjet.md)
- [Hogyan lehet lemondani az előfizetést?](https://help.zenamu.com/hu/articles/11502009-hogyan-lehet-lemondani-az-elofizetest.md)
- [Hol tölthetem le a Zenamu előfizetésem számláját?](https://help.zenamu.com/hu/articles/10383057-hol-tolthetem-le-a-zenamu-elofizetesem-szamlajat.md)
- [Előfizetési csomagok és számlázás — hibaelhárítás](https://help.zenamu.com/hu/articles/13915602-elofizetesi-csomagok-es-szamlazas-hibaelharitas.md)
- [Hogyan változtassa meg a bankkártyát a Zenamu-előfizetéshez](https://help.zenamu.com/hu/articles/13925920-hogyan-valtoztassa-meg-a-bankkartyat-a-zenamu-elofizeteshez.md)
- [Váltás havi és éves előfizetés között](https://help.zenamu.com/hu/articles/13925970-valtas-havi-es-eves-elofizetes-kozott.md)
- [Hogyan működik az előfizetés számlázása — számlázási időszakok és csomagváltás](https://help.zenamu.com/hu/articles/13926658-hogyan-mukodik-az-elofizetes-szamlazasa-szamlazasi-idoszakok-es-csomagvaltas.md)
- [ÁFA-mentes előfizetés EU-s vállalkozásoknak \(fordított adózás\)](https://help.zenamu.com/hu/articles/13926660-afa-mentes-elofizetes-eu-s-vallalkozasoknak-forditott-adozas.md)

### Gyakran ismételt kérdések és válaszok

- [Hogyan lehet két különálló stúdió/freelancer fiókom?](https://help.zenamu.com/hu/articles/11388504-hogyan-lehet-ket-kulonallo-studio-freelancer-fiokom.md): Hogyan tudom külön kezelni a saját órarendemet?
- [Hogyan migráljuk az előző foglalási rendszeréből az ügyfeleket és importáljuk őket](https://help.zenamu.com/hu/articles/10031589-hogyan-migraljuk-az-elozo-foglalasi-rendszerebol-az-ugyfeleket-es-importaljuk-oket.md)
- [Hogyan oszthatom fel az esemény díját előlegre és hátralékra?](https://help.zenamu.com/hu/articles/10031597-hogyan-oszthatom-fel-az-esemeny-dijat-elolegre-es-hatralekra.md)
- [Miért nem kaptam e-mailt a Zenamu foglalási rendszerből?](https://help.zenamu.com/hu/articles/10031617-miert-nem-kaptam-e-mailt-a-zenamu-foglalasi-rendszerbol.md)
- [Beállítottam a Stripe fizetést, de az óráim/tanfolyamaim/eseményeim nem fizethetők kártyával, miért?](https://help.zenamu.com/hu/articles/10031672-beallitottam-a-stripe-fizetest-de-az-oraim-tanfolyamaim-esemenyeim-nem-fizethetok-kartyaval-miert.md)
- [ÁFA-kötelessé váltam \(csak az EU-ban\)](https://help.zenamu.com/hu/articles/10311518-afa-kotelesse-valtam-csak-az-eu-ban.md)
- [Kedvezménykódok](https://help.zenamu.com/hu/articles/10432264-kedvezmenykodok.md)
- [Milyen fizetési kapukat támogat a Zenamu?](https://help.zenamu.com/hu/articles/10078722-milyen-fizetesi-kapukat-tamogat-a-zenamu.md)
- [Hogyan kezeljük az ügyfelet, aki nincs regisztrálva a Zenamuban?](https://help.zenamu.com/hu/articles/10025973-hogyan-kezeljuk-az-ugyfelet-aki-nincs-regisztralva-a-zenamuban.md)
- [Hogyan állíthatom be, hogy az első óra ingyenes legyen?](https://help.zenamu.com/hu/articles/10528756-hogyan-allithatom-be-hogy-az-elso-ora-ingyenes-legyen.md)
- [Hogyan lehet az óra kezdete után további résztvevőket hozzáadni?](https://help.zenamu.com/hu/articles/10016877-hogyan-lehet-az-ora-kezdete-utan-tovabbi-resztvevoket-hozzaadni.md)
- [Hogyan lehet módosítani egy óra árát egyetlen ügyfél számára?](https://help.zenamu.com/hu/articles/10026015-hogyan-lehet-modositani-egy-ora-arat-egyetlen-ugyfel-szamara.md)
- [Hogyan töltsem ki a számlázási adatokat, ha magánszemély vagyok adószámmal, de nem vagyok áfaalany?](https://help.zenamu.com/hu/articles/11000381-hogyan-toltsem-ki-a-szamlazasi-adatokat-ha-maganszemely-vagyok-adoszammal-de-nem-vagyok-afaalany.md)
- [A stúdió/freelancer fiók adminisztrátorának megváltoztatása](https://help.zenamu.com/hu/articles/11130988-a-studio-freelancer-fiok-adminisztratoranak-megvaltoztatasa.md): Új adminisztrátor hozzáadása stúdió/freelancer fiókhoz, valamint tulajdonjog átruházásának menete.
- [Hogyan törölhetem egy ügyfél részvételét egy már lezajlott tanfolyamon?](https://help.zenamu.com/hu/articles/11196540-hogyan-torolhetem-egy-ugyfel-reszvetelet-egy-mar-lezajlott-tanfolyamon.md): A tanfolyam már lezajlott, de szeretném törölni egy adott ügyfél teljes részvételét.
- [Hogyan ellenőrizhető, hogy a várólista működik](https://help.zenamu.com/hu/articles/11761429-hogyan-ellenorizheto-hogy-a-varolista-mukodik.md): Lépésről lépésre: hogyan működik a várólista funkció
- [Hogyan adhatok hozzá információt az oktatómhoz](https://help.zenamu.com/hu/articles/11768038-hogyan-adhatok-hozza-informaciot-az-oktatomhoz.md)
- [Hogyan tekinthetem meg a már lezárult óra várólistáját?](https://help.zenamu.com/hu/articles/11963005-hogyan-tekinthetem-meg-a-mar-lezarult-ora-varolistajat.md)
- [Hogyan jelöljem a stúdiótér bérlését?](https://help.zenamu.com/hu/articles/12353139-hogyan-jeloljem-a-studioter-berleset.md)
- [Hol találom az egyes oktatók fizetési statisztikáit?](https://help.zenamu.com/hu/articles/12385607-hol-talalom-az-egyes-oktatok-fizetesi-statisztikait.md)
- [A kártyám lejárt és van egy kifizetetlen fizetésem, mit tegyek?](https://help.zenamu.com/hu/articles/12595168-a-kartyam-lejart-es-van-egy-kifizetetlen-fizetesem-mit-tegyek.md): A fizetés részleteiben megpróbálhatja újra a fizetést egy másik kártyával.
- [Kreditek/alkalmak lejárata és meghosszabbítása](https://help.zenamu.com/hu/articles/12646087-kreditek-alkalmak-lejarata-es-meghosszabbitasa.md)
- [Beállítottam az egyszeri alkalom árát a tanfolyamhoz, de nem jelenik meg.](https://help.zenamu.com/hu/articles/12665551-beallitottam-az-egyszeri-alkalom-arat-a-tanfolyamhoz-de-nem-jelenik-meg.md)
- [Ha valaki kedvezménykóddal vásárol ismétlődő tagságot, a Zenamu az eredeti árat számlázza a második hónaptól?](https://help.zenamu.com/hu/articles/12889449-ha-valaki-kedvezmenykoddal-vasarol-ismetlodo-tagsagot-a-zenamu-az-eredeti-arat-szamlazza-a-masodik-honaptol.md): A kedvezménykód egyszer kerül alkalmazásra, vagy az ismétlődő tagság továbbra is kedvezményes marad.
- [Hogyan válthatok be utalványt az adminisztrációs felületről](https://help.zenamu.com/hu/articles/13142086-hogyan-valthatok-be-utalvanyt-az-adminisztracios-feluletrol.md): Ha egy ügyfél kinyomtatott utalvánnyal érkezik, közvetlenül az admin oldalról is beválthatja \(hozzárendelheti\).
- [Milyen nyelven készülnek a számlák és nyugták?](https://help.zenamu.com/hu/articles/13209294-milyen-nyelven-keszulnek-a-szamlak-es-nyugtak.md): Nyelvi beállítások az ügyfelek számláihoz és az Ön előfizetési számláihoz
- [Hogyan küldjek tömeges üzenetet minden résztvevőnek?](https://help.zenamu.com/hu/articles/13375624-hogyan-kuldjek-tomeges-uzenetet-minden-resztvevonek.md)
- [Tagságok – ismétlődő fizetések](https://help.zenamu.com/hu/articles/13644944-tagsagok-ismetlodo-fizetesek.md): Igen — a Zenamu mostantól támogatja az előfizetéses tagságokat, amelyek havonta, negyedévente vagy évente automatikusan terhelik az ügyfelek kártyáját. Hogyan működnek, és miben különböznek az egys...
- [Automatikusan változik a foglalási felület nyelve a böngésző nyelve alapján?](https://help.zenamu.com/hu/articles/13670945-automatikusan-valtozik-a-foglalasi-felulet-nyelve-a-bongeszo-nyelve-alapjan.md): Elérhető a Zenamu angolul is? Hogyan kezelhető a kétnyelvű óraleírás?
- [Mikor írják alá az ügyfelek a részvételi nyilatkozatot?](https://help.zenamu.com/hu/articles/13700685-mikor-irjak-ala-az-ugyfelek-a-reszveteli-nyilatkozatot.md): Mikor és hogyan jelenik meg a részvételi nyilatkozat az ügyfeleknek a foglalási folyamatban
- [Miért nem látom a bizonylatokat, és hogyan kapcsolhatom be](https://help.zenamu.com/hu/articles/13915531-miert-nem-latom-a-bizonylatokat-es-hogyan-kapcsolhatom-be.md)
- [Óra, tanfolyam, esemény és egyéni időpont: mi a különbség](https://help.zenamu.com/hu/articles/13915548-ora-tanfolyam-esemeny-es-egyeni-idopont-mi-a-kulonbseg.md)
- [Ügyfélcímkék vs. megjegyzések: mikor melyiket használja](https://help.zenamu.com/hu/articles/13915564-ugyfelcimkek-vs-megjegyzesek-mikor-melyiket-hasznalja.md)
- [Tanfolyamok: egyszeri óra vagy ismétlődő tanfolyam — hogyan válassza ki a megfelelő típust](https://help.zenamu.com/hu/articles/13915580-tanfolyamok-egyszeri-ora-vagy-ismetlodo-tanfolyam-hogyan-valassza-ki-a-megfelelo-tipust.md)
- [Ügyfelek: duplikált ügyfélprofilok — hogyan oldjuk meg adatvesztés nélkül](https://help.zenamu.com/hu/articles/13915584-ugyfelek-duplikalt-ugyfelprofilok-hogyan-oldjuk-meg-adatvesztes-nelkul.md)
- [A kedvezménykód nem működik: hibaelhárítás lépésről lépésre](https://help.zenamu.com/hu/articles/13917976-a-kedvezmenykod-nem-mukodik-hibaelharitas-lepesrol-lepesre.md)
- [Rendelés visszatérítésre vár, de a fizetés már megtörtént](https://help.zenamu.com/hu/articles/13920236-rendeles-visszateritesre-var-de-a-fizetes-mar-megtortent.md)
- [Jelenlét és fizetés: hogyan jelöljük meg helyesen a résztvevő állapotát](https://help.zenamu.com/hu/articles/13924630-jelenlet-es-fizetes-hogyan-jeloljuk-meg-helyesen-a-resztvevo-allapotat.md)
- [Miért nem egyeznek a bevételstatisztikák és a rendelések](https://help.zenamu.com/hu/articles/13925001-miert-nem-egyeznek-a-bevetelstatisztikak-es-a-rendelesek.md)
- [Ajándékutalvány designja — testreszabási lehetőségek](https://help.zenamu.com/hu/articles/13926774-ajandekutalvany-designja-testreszabasi-lehetosegek.md)
- [Események és tanfolyamok online foglalás nélkül \(csak tájékoztató jelleggel\)](https://help.zenamu.com/hu/articles/13927079-esemenyek-es-tanfolyamok-online-foglalas-nelkul-csak-tajekoztato-jelleggel.md)
- [Ügyfél törlése a stúdióból vs. ügyfélfiók törlése](https://help.zenamu.com/hu/articles/13927087-ugyfel-torlese-a-studiobol-vs-ugyfelfiok-torlese.md)
- [Többnapos tanfolyamok és események \(pl. szombat + vasárnap egy blokkban\)](https://help.zenamu.com/hu/articles/13927102-tobbnapos-tanfolyamok-es-esemenyek-pl-szombat-vasarnap-egy-blokkban.md)
- [Miért nem látom a "fizetés a helyszínen" lehetőséget bérleteknél vagy krediteknél?](https://help.zenamu.com/hu/articles/14817468-miert-nem-latom-a-fizetes-a-helyszinen-lehetoseget-berleteknel-vagy-krediteknel.md): Miért nem tudnak az ügyfelek a helyszínen fizetni a bérletekért vagy kreditekért?
- [Hol láthatják az ügyfelek az órarendemet?](https://help.zenamu.com/hu/articles/14836879-hol-lathatjak-az-ugyfelek-az-orarendemet.md): Hogyan találhatja meg és oszthatja meg a nyilvános órarendjét az ügyfelekkel

### Ismert problémák és megoldásaik

- [Üzenetet szeretnék küldeni az ügyfeleknek, kevesebb mint 1500 karakterem, és mégsem tudom elküldeni. Mi a teendő?](https://help.zenamu.com/hu/articles/10021047-uzenetet-szeretnek-kuldeni-az-ugyfeleknek-kevesebb-mint-1500-karakterem-es-megsem-tudom-elkuldeni-mi-a-teendo.md)
- [Bejelentkezési probléma \(captcha\)](https://help.zenamu.com/hu/articles/10123851-bejelentkezesi-problema-captcha.md)
- [Gyors megoldás: az óra betelt, de mégis érkezett egy plusz foglalás](https://help.zenamu.com/hu/articles/13915590-gyors-megoldas-az-ora-betelt-de-megis-erkezett-egy-plusz-foglalas.md)
- [Oldalfrissítési felszólítás, nem működő alkalmazás](https://help.zenamu.com/hu/articles/13917746-oldalfrissitesi-felszolitas-nem-mukodo-alkalmazas.md)
- [Hírlevél-integráció: újracsatlakozás és hozzáférések frissítése](https://help.zenamu.com/hu/articles/13919759-hirlevel-integracio-ujracsatlakozas-es-hozzaferesek-frissitese.md): Ha a szinkronizáció a hírlevél-eszközzel leáll, a probléma általában elavult hitelesítő adatokra vagy megváltozott konfigurációra vezethető vissza. Ebben a cikkben bemutatjuk, hogyan állíthatja hel...
- [Automatikus óralemondás, ha a minimális létszám nem telik meg](https://help.zenamu.com/hu/articles/13926520-automatikus-oralemondas-ha-a-minimalis-letszam-nem-telik-meg.md)
- [Több oktató egy tanfolyamhoz vagy órához](https://help.zenamu.com/hu/articles/13926524-tobb-oktato-egy-tanfolyamhoz-vagy-orahoz.md)
- [Miért nem jelenik meg a plugin vagy az órarend a weboldalamon](https://help.zenamu.com/hu/articles/13926527-miert-nem-jelenik-meg-a-plugin-vagy-az-orarend-a-weboldalamon.md)

### Integrációk \(pluginek\)

- [Integráció a weboldalával \(Órák\)](https://help.zenamu.com/hu/articles/10031563-integracio-a-weboldalaval-orak.md)
- [Integráció a weboldalával \(Események\)](https://help.zenamu.com/hu/articles/10031569-integracio-a-weboldalaval-esemenyek.md)
- [Integráció a weboldalával \(Tanfolyamok\)](https://help.zenamu.com/hu/articles/10031736-integracio-a-weboldalaval-tanfolyamok.md)
- [Hogyan integrálhatom az órarendet a Webnode webhelyemre?](https://help.zenamu.com/hu/articles/10031751-hogyan-integralhatom-az-orarendet-a-webnode-webhelyemre.md)
- [Hogyan integrálhatom az órarendet a WordPress webhelyemre?](https://help.zenamu.com/hu/articles/10031792-hogyan-integralhatom-az-orarendet-a-wordpress-webhelyemre.md)
- [Hogyan integrálhatom az órarendet a Wix webhelyemre?](https://help.zenamu.com/hu/articles/10031813-hogyan-integralhatom-az-orarendet-a-wix-webhelyemre.md)
- [Hogyan integrálhatom az órarendet JavaScript segítségével?](https://help.zenamu.com/hu/articles/10032201-hogyan-integralhatom-az-orarendet-javascript-segitsegevel.md)
- [A pluginok megjelenítésének nyelve](https://help.zenamu.com/hu/articles/10031677-a-pluginok-megjelenitesenek-nyelve.md)
- [Hogyan adhat hozzá plugint előre szűrt attribútumokkal](https://help.zenamu.com/hu/articles/12716564-hogyan-adhat-hozza-plugint-elore-szurt-attributumokkal.md): Külön órarend-oldalak megjelenítése a Zenamu pluginokkal — minden oldalon csak a kívánt órák, tanfolyamok vagy események láthatók.
- [Zenamu pluginok](https://help.zenamu.com/hu/articles/13140949-zenamu-pluginok.md): Beágyazható pluginok a weboldalához

### Google Naptár integráció

- [Hogyan integrálja a Zenamu óráit a Google Naptárba](https://help.zenamu.com/hu/articles/10031510-hogyan-integralja-a-zenamu-orait-a-google-naptarba.md)

### Mobilalkalmazás

- [Mobilalkalmazás](https://help.zenamu.com/hu/articles/10366492-mobilalkalmazas.md)

### Videók és lejátszási listák

- [Mi a videótár, és hogyan kapcsolható be](https://help.zenamu.com/hu/articles/15500755-mi-a-videotar-es-hogyan-kapcsolhato-be.md): Áttekintés a Zenamu videótáráról: mire jó, hogyan kapcsolható be, és mire van szüksége az induláshoz.
- [Hogyan adjon hozzá videót a Vimeóról vagy a YouTube-ról](https://help.zenamu.com/hu/articles/15500764-hogyan-adjon-hozza-videot-a-vimeorol-vagy-a-youtube-rol.md): Hogyan adjon hozzá videót a Zenamuhoz Vimeo- vagy YouTube-linkkel, töltse ki az adatait, és állítsa be úgy, hogy senki ne élhessen vele vissza.
- [Lejátszási listák és a videók sorrendje](https://help.zenamu.com/hu/articles/15500766-lejatszasi-listak-es-a-videok-sorrendje.md): Hogyan rendezze a videókat lejátszási listákba a Zenamuban, állítsa be a sorrendjüket, és használja a listákat tagságon keresztüli hozzáférésre és egyszeri eladásra is.
- [Videó-hozzáférés tagságon keresztül](https://help.zenamu.com/hu/articles/15500767-video-hozzaferes-tagsagon-keresztul.md): Hogyan adjon a tagoknak hozzáférést a videókhoz a Zenamuban: a hozzáférés beállítása egy lejátszási listán, és a szabályok arról, mikor érvényes a hozzáférés és mikor nem.
- [Egyes videók és lejátszási listák értékesítése](https://help.zenamu.com/hu/articles/15500768-egyes-videok-es-lejatszasi-listak-ertekesitese.md): Hogyan értékesítsen videókat és lejátszási listákat a Zenamuban egyszeri vásárlásként: ár, érvényesség, fizetési módok, kedvezménykódok, bizonylatok és a hozzáférés kezelése.
- [Hogyan látják és vásárolják meg az ügyfelek a videóit](https://help.zenamu.com/hu/articles/15500770-hogyan-latjak-es-vasaroljak-meg-az-ugyfelek-a-videoit.md): A videótár az ügyfél szemszögéből: hol találják a tárukat, hogyan folytatják a megtekintést ott, ahol abbahagyták, és hogyan vásárolnak hozzáférést.
- [Videóstatisztika](https://help.zenamu.com/hu/articles/15500775-videostatisztika.md): Hogyan olvassa a videótár megtekintési statisztikáit a Zenamuban.

### Felhasználási feltételek

- [Általános szerződési feltételek](https://help.zenamu.com/hu/articles/10031687-altalanos-szerzodesi-feltetelek.md)
- [Zenamu platform adatvédelmi szabályzata](https://help.zenamu.com/hu/articles/10031694-zenamu-platform-adatvedelmi-szabalyzata.md)
- [Adatfeldolgozási megállapodás](https://help.zenamu.com/hu/articles/10031704-adatfeldolgozasi-megallapodas.md)
- [Alvállalkozók listája](https://help.zenamu.com/hu/articles/10031719-alvallalkozok-listaja.md)

## Italiano

### Il mio account e primi passi nel sistema

- [Come passare da un altro sistema di prenotazione a Zenamu](https://help.zenamu.com/it/articles/10007825-come-passare-da-un-altro-sistema-di-prenotazione-a-zenamu.md)
- [Come posso modificare la mia e-mail personale?](https://help.zenamu.com/it/articles/10045969-come-posso-modificare-la-mia-e-mail-personale.md)
- [Come eliminare il mio account?](https://help.zenamu.com/it/articles/13481459-come-eliminare-il-mio-account.md)
- [Come posso aggiungere un'altra sede dove si tengono le lezioni?](https://help.zenamu.com/it/articles/11503852-come-posso-aggiungere-un-altra-sede-dove-si-tengono-le-lezioni.md)
- [Dove posso aggiornare le mie informazioni di fatturazione?](https://help.zenamu.com/it/articles/11579618-dove-posso-aggiornare-le-mie-informazioni-di-fatturazione.md)
- [Dove cambiare il colore del pulsante di prenotazione?](https://help.zenamu.com/it/articles/12732908-dove-cambiare-il-colore-del-pulsante-di-prenotazione.md)
- [Accesso e registrazione tramite social \(Facebook / Google\)](https://help.zenamu.com/it/articles/12840169-accesso-e-registrazione-tramite-social-facebook-google.md)
- [Problemi di accesso e reimpostazione della password](https://help.zenamu.com/it/articles/13915597-problemi-di-accesso-e-reimpostazione-della-password.md)
- [API](https://help.zenamu.com/it/articles/12780993-api.md): Dove posso ottenere l'accesso all'API?
- [Branding](https://help.zenamu.com/it/articles/13141457-branding.md)
- [Avvisi ai clienti: come creare, modificare e visualizzare nel programma pubblico](https://help.zenamu.com/it/articles/13921668-avvisi-ai-clienti-come-creare-modificare-e-visualizzare-nel-programma-pubblico.md)
- [Come cambiare il nome o l'URL dello studio](https://help.zenamu.com/it/articles/13926769-come-cambiare-il-nome-o-l-url-dello-studio.md)
- [La pagina del programma pubblico — link, codice QR e dominio](https://help.zenamu.com/it/articles/14033336-la-pagina-del-programma-pubblico-link-codice-qr-e-dominio.md): Dove trovare l'URL del Suo programma pubblico, come copiarlo, generare un codice QR e modificare il dominio dello studio

### Prenotazioni e iscrizioni a lezioni e corsi

- [Come posso nascondere la capienza di una lezione o di un corso?](https://help.zenamu.com/it/articles/11426931-come-posso-nascondere-la-capienza-di-una-lezione-o-di-un-corso.md): Impedisca ai clienti di vedere quanti posti sono già prenotati o ancora disponibili.
- [Come posso aumentare il numero di posti che una persona può prenotare in una singola prenotazione?](https://help.zenamu.com/it/articles/10016869-come-posso-aumentare-il-numero-di-posti-che-una-persona-puo-prenotare-in-una-singola-prenotazione.md)
- [Campi personalizzati nel modulo di prenotazione](https://help.zenamu.com/it/articles/10496379-campi-personalizzati-nel-modulo-di-prenotazione.md)
- [Funzione Lista d’attesa](https://help.zenamu.com/it/articles/11628592-funzione-lista-d-attesa.md)
- [Clienti: lezioni di recupero — aggiunta, modifica e rimozione](https://help.zenamu.com/it/articles/13917983-clienti-lezioni-di-recupero-aggiunta-modifica-e-rimozione.md)
- [Come utilizzare le lezioni di recupero dal pannello di amministrazione](https://help.zenamu.com/it/articles/10021108-come-utilizzare-le-lezioni-di-recupero-dal-pannello-di-amministrazione.md)
- [Assenze non giustificate \(No‑show\)](https://help.zenamu.com/it/articles/10031538-assenze-non-giustificate-no-show.md)
- [Voglio che tutti i miei clienti siano registrati da me prima di prenotare, come posso farlo?](https://help.zenamu.com/it/articles/10026003-voglio-che-tutti-i-miei-clienti-siano-registrati-da-me-prima-di-prenotare-come-posso-farlo.md)
- [Cliente registrato e cliente ospite nella prenotazione: cosa cambia](https://help.zenamu.com/it/articles/13915552-cliente-registrato-e-cliente-ospite-nella-prenotazione-cosa-cambia.md)
- [Lezioni per bambini e prenotazioni per minori](https://help.zenamu.com/it/articles/12569996-lezioni-per-bambini-e-prenotazioni-per-minori.md)
- [Visibilità delle lezioni annullate nel programma pubblico](https://help.zenamu.com/it/articles/13925515-visibilita-delle-lezioni-annullate-nel-programma-pubblico.md)
- [Liberatoria del partecipante: modelli, versioni, firma e deroga](https://help.zenamu.com/it/articles/13915496-liberatoria-del-partecipante-modelli-versioni-firma-e-deroga.md)
- [Come nascondere una lezione, corso o evento dal calendario pubblico](https://help.zenamu.com/it/articles/13925092-come-nascondere-una-lezione-corso-o-evento-dal-calendario-pubblico.md)
- [Lezioni ricorrenti con intervallo personalizzato \(ogni 2 settimane, mensile\)](https://help.zenamu.com/it/articles/13926764-lezioni-ricorrenti-con-intervallo-personalizzato-ogni-2-settimane-mensile.md)
- [Esportare i partecipanti](https://help.zenamu.com/it/articles/14167765-esportare-i-partecipanti.md): È possibile esportare i partecipanti di corsi, singoli incontri, eventi e lezioni direttamente dall'evento.

### Guida ai corsi

- [Come creare un corso a lungo termine con più lezioni](https://help.zenamu.com/it/articles/10026714-come-creare-un-corso-a-lungo-termine-con-piu-lezioni.md)
- [Impostazioni comuni del corso](https://help.zenamu.com/it/articles/10026787-impostazioni-comuni-del-corso.md)
- [Come gestire il mio corso](https://help.zenamu.com/it/articles/10026989-come-gestire-il-mio-corso.md)
- [Lezioni di recupero \(compensazioni\)](https://help.zenamu.com/it/articles/10031548-lezioni-di-recupero-compensazioni.md)
- [Come aggiungere una nuova lezione a un corso in corso?](https://help.zenamu.com/it/articles/12818578-come-aggiungere-una-nuova-lezione-a-un-corso-in-corso.md)
- [Come viene calcolato il prezzo totale per un corso già iniziato?](https://help.zenamu.com/it/articles/10003702-come-viene-calcolato-il-prezzo-totale-per-un-corso-gia-iniziato.md)
- [Impostazione delle condizioni di annullamento e delle lezioni di recupero](https://help.zenamu.com/it/articles/10479519-impostazione-delle-condizioni-di-annullamento-e-delle-lezioni-di-recupero.md)
- [Corsi: come annullare un corso in anticipo e avvisare i partecipanti](https://help.zenamu.com/it/articles/13915669-corsi-come-annullare-un-corso-in-anticipo-e-avvisare-i-partecipanti.md)
- [Corsi: cambio di istruttore durante un corso in svolgimento](https://help.zenamu.com/it/articles/13920327-corsi-cambio-di-istruttore-durante-un-corso-in-svolgimento.md)
- [Corsi: come spostare una lezione in un corso attivo](https://help.zenamu.com/it/articles/13924624-corsi-come-spostare-una-lezione-in-un-corso-attivo.md)
- [Corsi: come trasferire un cliente tra due corsi](https://help.zenamu.com/it/articles/13924626-corsi-come-trasferire-un-cliente-tra-due-corsi.md)

### Appuntamenti

- [Introduzione agli appuntamenti individuali](https://help.zenamu.com/it/articles/13823904-introduzione-agli-appuntamenti-individuali.md)
- [Creare e configurare un servizio](https://help.zenamu.com/it/articles/13823910-creare-e-configurare-un-servizio.md)
- [Gestire gli specialisti e assegnarli ai servizi](https://help.zenamu.com/it/articles/13823914-gestire-gli-specialisti-e-assegnarli-ai-servizi.md)
- [Configurare la disponibilità degli specialisti](https://help.zenamu.com/it/articles/13823917-configurare-la-disponibilita-degli-specialisti.md)
- [Appuntamenti: conflitti di disponibilità e giorni non disponibili](https://help.zenamu.com/it/articles/13915501-appuntamenti-conflitti-di-disponibilita-e-giorni-non-disponibili.md)
- [Gestire le prenotazioni](https://help.zenamu.com/it/articles/13823920-gestire-le-prenotazioni.md)
- [Appuntamenti: prenotazioni in attesa — approvazione, rifiuto e annullamento automatico](https://help.zenamu.com/it/articles/13920094-appuntamenti-prenotazioni-in-attesa-approvazione-rifiuto-e-annullamento-automatico.md)
- [Pagamenti e condizioni di annullamento](https://help.zenamu.com/it/articles/13823922-pagamenti-e-condizioni-di-annullamento.md)
- [Notifiche via e-mail per gli appuntamenti individuali](https://help.zenamu.com/it/articles/13823923-notifiche-via-e-mail-per-gli-appuntamenti-individuali.md)
- [La pagina di prenotazione pubblica](https://help.zenamu.com/it/articles/13823926-la-pagina-di-prenotazione-pubblica.md)
- [Come inviare un messaggio personalizzato al cliente da una prenotazione \(Appuntamenti\)](https://help.zenamu.com/it/articles/13915505-come-inviare-un-messaggio-personalizzato-al-cliente-da-una-prenotazione-appuntamenti.md)
- [Monitoraggio delle fasce orarie esaurite e notifiche di disponibilità](https://help.zenamu.com/it/articles/13915509-monitoraggio-delle-fasce-orarie-esaurite-e-notifiche-di-disponibilita.md)
- [Appuntamenti: ruoli e autorizzazioni nei dettagli della prenotazione](https://help.zenamu.com/it/articles/13919820-appuntamenti-ruoli-e-autorizzazioni-nei-dettagli-della-prenotazione.md)
- [Appuntamenti: dettaglio della prenotazione passo dopo passo](https://help.zenamu.com/it/articles/13919907-appuntamenti-dettaglio-della-prenotazione-passo-dopo-passo.md)

### Per i tuoi clienti

- [Come annullare le mie prenotazioni](https://help.zenamu.com/it/articles/10006863-come-annullare-le-mie-prenotazioni.md)
- [Come prenotare una lezione](https://help.zenamu.com/it/articles/10006936-come-prenotare-una-lezione.md)
- [Come creare un account cliente nel sistema di prenotazione Zenamu](https://help.zenamu.com/it/articles/10011640-come-creare-un-account-cliente-nel-sistema-di-prenotazione-zenamu.md)
- [Come acquistare e utilizzare un buono regalo](https://help.zenamu.com/it/articles/10509225-come-acquistare-e-utilizzare-un-buono-regalo.md)

### Politica di cancellazione

- [Condizioni di annullamento delle prenotazioni](https://help.zenamu.com/it/articles/10022102-condizioni-di-annullamento-delle-prenotazioni.md)

### Autorizzazioni degli insegnanti

- [Permessi degli Istruttori nello Studio](https://help.zenamu.com/it/articles/10022111-permessi-degli-istruttori-nello-studio.md)
- [Come nascondere un istruttore dalla pagina pubblica](https://help.zenamu.com/it/articles/13724559-come-nascondere-un-istruttore-dalla-pagina-pubblica.md): Nascondere istruttore, rimuovere istruttore dal sito, profilo istruttore invisibile, istruttore evento non visibile
- [Ruoli e permessi nel pannello di amministrazione: chi può fare cosa](https://help.zenamu.com/it/articles/13915543-ruoli-e-permessi-nel-pannello-di-amministrazione-chi-puo-fare-cosa.md)
- [Impostazioni: ruoli del personale e delega sicura dei permessi](https://help.zenamu.com/it/articles/13915575-impostazioni-ruoli-del-personale-e-delega-sicura-dei-permessi.md)
- [Come configurare gli amministratori dello studio e trasferire la proprietà dell'account](https://help.zenamu.com/it/articles/13926219-come-configurare-gli-amministratori-dello-studio-e-trasferire-la-proprieta-dell-account.md)

### Ordini

- [Gestione ordini nel pannello di amministrazione: guida alle azioni disponibili](https://help.zenamu.com/it/articles/13915512-gestione-ordini-nel-pannello-di-amministrazione-guida-alle-azioni-disponibili.md)
- [Rimborsi e stati degli ordini](https://help.zenamu.com/it/articles/13915483-rimborsi-e-stati-degli-ordini.md)
- [Esportazione ordini](https://help.zenamu.com/it/articles/10355629-esportazione-ordini.md): Come esportare gli ordini per la contabilità
- [Ricevute semplici nel sistema di prenotazione Zenamu](https://help.zenamu.com/it/articles/10031533-ricevute-semplici-nel-sistema-di-prenotazione-zenamu.md)
- [Ricevuta di pagamento vs nota di credito: quando scaricare quale](https://help.zenamu.com/it/articles/13919983-ricevuta-di-pagamento-vs-nota-di-credito-quando-scaricare-quale.md)
- [Come aggiungere i dati di fatturazione ai clienti?](https://help.zenamu.com/it/articles/10429303-come-aggiungere-i-dati-di-fatturazione-ai-clienti.md)
- [Riscossione delle imposte \(IVA\)](https://help.zenamu.com/it/articles/13719223-riscossione-delle-imposte-iva.md)
- [Come modificare l'importo e l'aliquota IVA di un ordine specifico](https://help.zenamu.com/it/articles/13915515-come-modificare-l-importo-e-l-aliquota-iva-di-un-ordine-specifico.md)
- [Impostazioni fiscali: cosa verificare dopo aver modificato l'aliquota](https://help.zenamu.com/it/articles/13921364-impostazioni-fiscali-cosa-verificare-dopo-aver-modificato-l-aliquota.md)
- [Dati di fatturazione dei clienti — guida completa](https://help.zenamu.com/it/articles/14136627-dati-di-fatturazione-dei-clienti-guida-completa.md): Come funzionano la raccolta automatica dei dati di fatturazione, il self-service per i clienti e il bypass amministratore
- [Ricevuta vs fattura](https://help.zenamu.com/it/articles/14136645-ricevuta-vs-fattura.md): Come scegliere il tipo di documento

### Pagamenti

- [Impostazioni: metodi di pagamento — aggiunta, modifica e rimozione](https://help.zenamu.com/it/articles/13919755-impostazioni-metodi-di-pagamento-aggiunta-modifica-e-rimozione.md)
- [Configurare i pagamenti tramite bonifico bancario](https://help.zenamu.com/it/articles/10021138-configurare-i-pagamenti-tramite-bonifico-bancario.md)
- [Riconciliazione automatica dei pagamenti tramite bonifico bancario](https://help.zenamu.com/it/articles/13192185-riconciliazione-automatica-dei-pagamenti-tramite-bonifico-bancario.md)
- [Abbinamento automatico dei pagamenti: risoluzione dei problemi e stati di errore](https://help.zenamu.com/it/articles/13915521-abbinamento-automatico-dei-pagamenti-risoluzione-dei-problemi-e-stati-di-errore.md)
- [Prezzi agevolati](https://help.zenamu.com/it/articles/10010292-prezzi-agevolati.md): Come offrire prezzi speciali per i pagamenti con benefit
- [Impostazioni dei pagamenti di persona](https://help.zenamu.com/it/articles/15645680-impostazioni-dei-pagamenti-di-persona.md)

### Pacchetti di crediti e pass d’ingresso

- [Pacchetti di crediti e ingressi](https://help.zenamu.com/it/articles/10027619-pacchetti-di-crediti-e-ingressi.md)
- [Sistema di pacchetti di crediti su Zenamu](https://help.zenamu.com/it/articles/10027690-sistema-di-pacchetti-di-crediti-su-zenamu.md)
- [Pacchetti di ingressi](https://help.zenamu.com/it/articles/10028060-pacchetti-di-ingressi.md)
- [Come ricaricare crediti con un prezzo personalizzato?](https://help.zenamu.com/it/articles/11511177-come-ricaricare-crediti-con-un-prezzo-personalizzato.md)
- [Come aggiungere ingressi a un cliente dall'amministrazione?](https://help.zenamu.com/it/articles/12147302-come-aggiungere-ingressi-a-un-cliente-dall-amministrazione.md): Come aggiungere o rimuovere qualsiasi numero di ingressi a qualsiasi prezzo o gratuitamente
- [Come aggiungere crediti, ingressi o lezioni di recupero ai Suoi clienti](https://help.zenamu.com/it/articles/10009967-come-aggiungere-crediti-ingressi-o-lezioni-di-recupero-ai-suoi-clienti.md): Aggiungere dal lato amministratore
- [Correzioni manuali di crediti e ingressi: una procedura sicura](https://help.zenamu.com/it/articles/13915568-correzioni-manuali-di-crediti-e-ingressi-una-procedura-sicura.md)
- [Categorie di pacchetti di ingressi](https://help.zenamu.com/it/articles/15956464-categorie-di-pacchetti-di-ingressi.md): Suddivida i pacchetti di ingressi in categorie separate e decida esattamente per quali lezioni i clienti possono usarli — ad esempio solo le lezioni di reformer o quelle di un istruttore specifico.

### Abbonamenti

- [Abbonamenti – come funzionano i limiti di prenotazione](https://help.zenamu.com/it/articles/13666939-abbonamenti-come-funzionano-i-limiti-di-prenotazione.md): I limiti giornalieri e settimanali seguono il calendario, mentre il limite mensile segue il periodo del singolo abbonamento.
- [Come aggiungere livelli di abbonamento con prezzi diversi per le lezioni](https://help.zenamu.com/it/articles/12121831-come-aggiungere-livelli-di-abbonamento-con-prezzi-diversi-per-le-lezioni.md): Creare più livelli \(ad es. Gold, Silver, Platinum\) con prezzi o sconti dedicati per eventi specifici.
- [Come eliminare un abbonamento?](https://help.zenamu.com/it/articles/12629488-come-eliminare-un-abbonamento.md): È possibile eliminare un abbonamento dopo averlo archiviato.
- [Limitare gli abbonamenti a determinate lezioni](https://help.zenamu.com/it/articles/12109154-limitare-gli-abbonamenti-a-determinate-lezioni.md): Vorrei creare abbonamenti separati, validi solo per lezioni specifiche.
- [Come cambiare l'ordine degli abbonamenti nella vista pubblica?](https://help.zenamu.com/it/articles/12629674-come-cambiare-l-ordine-degli-abbonamenti-nella-vista-pubblica.md)

### Istruttori esterni e studi partner

- [Collaborazione tra studi — panoramica e configurazione](https://help.zenamu.com/it/articles/14040883-collaborazione-tra-studi-panoramica-e-configurazione.md): Come collegare due studi in Zenamu, configurare una collaborazione e gestire gli eventi condivisi tra studi.
- [Condivisione degli eventi e funzionamento della collaborazione per i clienti](https://help.zenamu.com/it/articles/14040889-condivisione-degli-eventi-e-funzionamento-della-collaborazione-per-i-clienti.md): Come condividere lezioni, corsi ed eventi con uno studio partner e cosa vedono i clienti al momento della prenotazione.
- [Statistiche di collaborazione](https://help.zenamu.com/it/articles/14040893-statistiche-di-collaborazione.md): Come visualizzare le statistiche su prenotazioni e ricavi degli eventi condivisi tramite collaborazione tra studi.
- [Collaborazione — FAQ](https://help.zenamu.com/it/articles/14040897-collaborazione-faq.md): Risposte alle domande frequenti sulle collaborazioni tra studi in Zenamu.

### Lezione online

- [Come creare una lezione online su Zenamu](https://help.zenamu.com/it/articles/10031493-come-creare-una-lezione-online-su-zenamu.md)

### Notifiche e-mail automatiche

- [Quali e-mail automatizzate invia Zenamu a me e ai miei clienti?](https://help.zenamu.com/it/articles/10022387-quali-e-mail-automatizzate-invia-zenamu-a-me-e-ai-miei-clienti.md)
- [Notifiche sui nuovi ordini di buoni regalo](https://help.zenamu.com/it/articles/13927110-notifiche-sui-nuovi-ordini-di-buoni-regalo.md)

### Supporto marketing

- [Condivida il Suo evento](https://help.zenamu.com/it/articles/12311627-condivida-il-suo-evento.md): Condivida direttamente su Facebook.com, WhatsApp, e-mail, oppure copi semplicemente il link pubblico al Suo evento.
- [Creare un buono regalo](https://help.zenamu.com/it/articles/12898373-creare-un-buono-regalo.md)

### Affitto degli spazi dello studio

- [Come offrire in affitto il Suo spazio](https://help.zenamu.com/it/articles/15917123-come-offrire-in-affitto-il-suo-spazio.md): Crei un annuncio di affitto per una sala, imposti prezzo e disponibilità e lo pubblichi per altri istruttori.
- [Condizioni di annullamento per gli affitti](https://help.zenamu.com/it/articles/15917127-condizioni-di-annullamento-per-gli-affitti.md): Quanto viene rimborsato al locatario in caso di annullamento: tre livelli predefiniti di condizioni di annullamento più regole personalizzate.
- [Approvare le richieste di affitto](https://help.zenamu.com/it/articles/15917128-approvare-le-richieste-di-affitto.md): Come Le arriva una richiesta di affitto, quanto tempo ha per decidere e cosa succede se non risponde in tempo.
- [Pagamenti e rimborsi degli affitti](https://help.zenamu.com/it/articles/15917131-pagamenti-e-rimborsi-degli-affitti.md): Come si paga un affitto, quando e come si viene rimborsati e dove trovare le proprie prenotazioni.
- [Piani e commissioni per gli affitti](https://help.zenamu.com/it/articles/15917133-piani-e-commissioni-per-gli-affitti.md): Quale piano sblocca l'affitto dello spazio, quali commissioni si applicano e cosa succede se passa a un piano inferiore.
- [Conflitti di orario e limitazioni](https://help.zenamu.com/it/articles/15917135-conflitti-di-orario-e-limitazioni.md): Cosa controlla Zenamu perché gli affitti non si sovrappongano al Suo programma, dove i controlli hanno dei limiti e cosa vedono i clienti.

### Piani tariffari \(abbonamenti\)

- [Come passare a un piano superiore?](https://help.zenamu.com/it/articles/10006873-come-passare-a-un-piano-superiore.md)
- [Come passare a un piano inferiore?](https://help.zenamu.com/it/articles/10019398-come-passare-a-un-piano-inferiore.md)
- [Quale piano scegliere?](https://help.zenamu.com/it/articles/10019399-quale-piano-scegliere.md)
- [Cosa conta come 1 ordine?](https://help.zenamu.com/it/articles/10019400-cosa-conta-come-1-ordine.md)
- [Cosa succede alla scadenza del periodo di prova?](https://help.zenamu.com/it/articles/10019402-cosa-succede-alla-scadenza-del-periodo-di-prova.md)
- [Come tornare alla versione gratuita?](https://help.zenamu.com/it/articles/10250475-come-tornare-alla-versione-gratuita.md)
- [Sistema di prenotazione gratuito](https://help.zenamu.com/it/articles/10031519-sistema-di-prenotazione-gratuito.md)
- [Come abbonarsi a un piano?](https://help.zenamu.com/it/articles/10380219-come-abbonarsi-a-un-piano.md)
- [Dove posso trovare la fattura del sistema di prenotazione Zenamu?](https://help.zenamu.com/it/articles/10082935-dove-posso-trovare-la-fattura-del-sistema-di-prenotazione-zenamu.md)
- [Cosa succede se supero il limite degli ordini del mio piano?](https://help.zenamu.com/it/articles/10535391-cosa-succede-se-supero-il-limite-degli-ordini-del-mio-piano.md)
- [Come annullare l’abbonamento?](https://help.zenamu.com/it/articles/11502009-come-annullare-l-abbonamento.md)
- [Dove posso scaricare la fattura dell'abbonamento Zenamu?](https://help.zenamu.com/it/articles/10383057-dove-posso-scaricare-la-fattura-dell-abbonamento-zenamu.md)
- [Tariffe e fatturazione — risoluzione dei problemi](https://help.zenamu.com/it/articles/13915602-tariffe-e-fatturazione-risoluzione-dei-problemi.md)
- [Come cambiare la carta di pagamento per l'abbonamento Zenamu](https://help.zenamu.com/it/articles/13925920-come-cambiare-la-carta-di-pagamento-per-l-abbonamento-zenamu.md)
- [Come passare da abbonamento mensile ad annuale \(e viceversa\)](https://help.zenamu.com/it/articles/13925970-come-passare-da-abbonamento-mensile-ad-annuale-e-viceversa.md)
- [Come funziona la fatturazione dell'abbonamento — periodi e cambio di piano](https://help.zenamu.com/it/articles/13926658-come-funziona-la-fatturazione-dell-abbonamento-periodi-e-cambio-di-piano.md)
- [Abbonamento senza IVA per aziende UE \(reverse charge\)](https://help.zenamu.com/it/articles/13926660-abbonamento-senza-iva-per-aziende-ue-reverse-charge.md)

### Domande e risposte frequenti

- [Come avere due account separati \(studio o freelance\)](https://help.zenamu.com/it/articles/11388504-come-avere-due-account-separati-studio-o-freelance.md): Come gestire ogni account con il proprio calendario?
- [Come importare clienti da un altro sistema di prenotazione in Zenamu?](https://help.zenamu.com/it/articles/10031589-come-importare-clienti-da-un-altro-sistema-di-prenotazione-in-zenamu.md)
- [Come posso suddividere il pagamento di un evento in acconto e saldo?](https://help.zenamu.com/it/articles/10031597-come-posso-suddividere-il-pagamento-di-un-evento-in-acconto-e-saldo.md)
- [Perché non ho ricevuto un'e-mail dal sistema di prenotazione Zenamu?](https://help.zenamu.com/it/articles/10031617-perche-non-ho-ricevuto-un-e-mail-dal-sistema-di-prenotazione-zenamu.md)
- [Ho impostato i pagamenti Stripe ma le mie lezioni/corsi/eventi non possono essere pagate con carta, perché?](https://help.zenamu.com/it/articles/10031672-ho-impostato-i-pagamenti-stripe-ma-le-mie-lezioni-corsi-eventi-non-possono-essere-pagate-con-carta-perche.md)
- [Sono diventato soggetto a IVA \(solo per l’UE\)](https://help.zenamu.com/it/articles/10311518-sono-diventato-soggetto-a-iva-solo-per-l-ue.md)
- [Come creare un codice promozionale?](https://help.zenamu.com/it/articles/10432264-come-creare-un-codice-promozionale.md)
- [Quali gateway di pagamento supporta Zenamu?](https://help.zenamu.com/it/articles/10078722-quali-gateway-di-pagamento-supporta-zenamu.md)
- [Come gestire un cliente che non è registrato su Zenamu?](https://help.zenamu.com/it/articles/10025973-come-gestire-un-cliente-che-non-e-registrato-su-zenamu.md)
- [Come impostare "La prima lezione è gratuita"?](https://help.zenamu.com/it/articles/10528756-come-impostare-la-prima-lezione-e-gratuita.md)
- [Come aggiungere altri partecipanti dopo l'inizio della lezione?](https://help.zenamu.com/it/articles/10016877-come-aggiungere-altri-partecipanti-dopo-l-inizio-della-lezione.md)
- [Come modificare il prezzo di una lezione per un singolo cliente?](https://help.zenamu.com/it/articles/10026015-come-modificare-il-prezzo-di-una-lezione-per-un-singolo-cliente.md)
- [Come devo compilare le informazioni di fatturazione se sono un privato con partita IVA ma non soggetto a IVA?](https://help.zenamu.com/it/articles/11000381-come-devo-compilare-le-informazioni-di-fatturazione-se-sono-un-privato-con-partita-iva-ma-non-soggetto-a-iva.md)
- [Come cambiare l'amministratore di un account studio o freelance](https://help.zenamu.com/it/articles/11130988-come-cambiare-l-amministratore-di-un-account-studio-o-freelance.md): Come creare un nuovo amministratore e trasferire la proprietà dell'account studio o freelance in Zenamu.
- [Come posso annullare la partecipazione di un cliente a un corso già svolto?](https://help.zenamu.com/it/articles/11196540-come-posso-annullare-la-partecipazione-di-un-cliente-a-un-corso-gia-svolto.md): Il corso si è già svolto, ma desidero annullare completamente la partecipazione per un cliente.
- [Come verificare che la lista d'attesa funzioni](https://help.zenamu.com/it/articles/11761429-come-verificare-che-la-lista-d-attesa-funzioni.md): Procedura passo dopo passo per verificare il funzionamento della lista d'attesa
- [Come aggiungere informazioni al mio istruttore](https://help.zenamu.com/it/articles/11768038-come-aggiungere-informazioni-al-mio-istruttore.md)
- [Come visualizzare i partecipanti in lista d'attesa per una lezione passata?](https://help.zenamu.com/it/articles/11963005-come-visualizzare-i-partecipanti-in-lista-d-attesa-per-una-lezione-passata.md)
- [Come contrassegnare l'affitto dello spazio studio?](https://help.zenamu.com/it/articles/12353139-come-contrassegnare-l-affitto-dello-spazio-studio.md)
- [Dove trovare le statistiche di pagamento per ogni istruttore?](https://help.zenamu.com/it/articles/12385607-dove-trovare-le-statistiche-di-pagamento-per-ogni-istruttore.md)
- [La mia carta è scaduta e ho un pagamento non pagato, cosa devo fare?](https://help.zenamu.com/it/articles/12595168-la-mia-carta-e-scaduta-e-ho-un-pagamento-non-pagato-cosa-devo-fare.md): Può riprovare il pagamento con una carta diversa nel dettaglio del pagamento.
- [Scadenza e prolungamento di crediti e ingressi](https://help.zenamu.com/it/articles/12646087-scadenza-e-prolungamento-di-crediti-e-ingressi.md)
- [Ho impostato un prezzo per singola lezione per il corso, ma non sembra apparire.](https://help.zenamu.com/it/articles/12665551-ho-impostato-un-prezzo-per-singola-lezione-per-il-corso-ma-non-sembra-apparire.md)
- [Se qualcuno usa un codice sconto per acquistare un abbonamento ricorrente, Zenamu addebiterà il prezzo originale \(non scontato\) per il secondo mese?](https://help.zenamu.com/it/articles/12889449-se-qualcuno-usa-un-codice-sconto-per-acquistare-un-abbonamento-ricorrente-zenamu-addebitera-il-prezzo-originale-non-scontato-per-il-secondo-mese.md): Il codice sconto verrà applicato una sola volta, oppure l'abbonamento ricorrente continuerà ad avere il prezzo scontato?
- [Come riscattare un buono dal pannello di amministrazione](https://help.zenamu.com/it/articles/13142086-come-riscattare-un-buono-dal-pannello-di-amministrazione.md): Se un cliente Le porta un buono stampato, può riscattarlo \(assegnarlo\) direttamente dal lato amministrativo.
- [In quale lingua vengono generate le fatture e le ricevute?](https://help.zenamu.com/it/articles/13209294-in-quale-lingua-vengono-generate-le-fatture-e-le-ricevute.md): Impostazioni della lingua per le fatture dei clienti e le fatture del Suo abbonamento
- [Come inviare un messaggio di gruppo a tutti i partecipanti?](https://help.zenamu.com/it/articles/13375624-come-inviare-un-messaggio-di-gruppo-a-tutti-i-partecipanti.md)
- [Abbonamenti – pagamenti ricorrenti](https://help.zenamu.com/it/articles/13644944-abbonamenti-pagamenti-ricorrenti.md): Sì — Zenamu ora supporta gli abbonamenti ricorrenti che addebitano automaticamente la carta dei Suoi clienti ogni mese, trimestre o anno. Come funzionano e in cosa si differenziano dagli abbonament...
- [L'interfaccia di prenotazione cambia lingua automaticamente in base alla lingua del browser?](https://help.zenamu.com/it/articles/13670945-l-interfaccia-di-prenotazione-cambia-lingua-automaticamente-in-base-alla-lingua-del-browser.md): Zenamu è disponibile in inglese? Come gestire le descrizioni bilingui?
- [Quando i clienti firmano la liberatoria?](https://help.zenamu.com/it/articles/13700685-quando-i-clienti-firmano-la-liberatoria.md): Come e quando la liberatoria del partecipante viene presentata ai clienti durante la prenotazione
- [Perché non vedo le ricevute e come attivarle](https://help.zenamu.com/it/articles/13915531-perche-non-vedo-le-ricevute-e-come-attivarle.md)
- [Lezione, corso, evento, appuntamento: qual è la differenza](https://help.zenamu.com/it/articles/13915548-lezione-corso-evento-appuntamento-qual-e-la-differenza.md)
- [Etichette e note sui clienti: quando usare cosa](https://help.zenamu.com/it/articles/13915564-etichette-e-note-sui-clienti-quando-usare-cosa.md)
- [Corsi: lezione singola o corso ricorrente — come scegliere il tipo giusto](https://help.zenamu.com/it/articles/13915580-corsi-lezione-singola-o-corso-ricorrente-come-scegliere-il-tipo-giusto.md)
- [Clienti: profili duplicati — come risolvere senza perdere dati](https://help.zenamu.com/it/articles/13915584-clienti-profili-duplicati-come-risolvere-senza-perdere-dati.md)
- [Il codice sconto non funziona: diagnosi passo passo](https://help.zenamu.com/it/articles/13917976-il-codice-sconto-non-funziona-diagnosi-passo-passo.md)
- [Ordine in attesa di rimborso, ma il pagamento è già stato inviato](https://help.zenamu.com/it/articles/13920236-ordine-in-attesa-di-rimborso-ma-il-pagamento-e-gia-stato-inviato.md)
- [Presenze e pagamenti: come contrassegnare correttamente lo stato del partecipante](https://help.zenamu.com/it/articles/13924630-presenze-e-pagamenti-come-contrassegnare-correttamente-lo-stato-del-partecipante.md)
- [Perché le statistiche dei ricavi e gli ordini non corrispondono](https://help.zenamu.com/it/articles/13925001-perche-le-statistiche-dei-ricavi-e-gli-ordini-non-corrispondono.md)
- [Design del buono regalo — opzioni di personalizzazione](https://help.zenamu.com/it/articles/13926774-design-del-buono-regalo-opzioni-di-personalizzazione.md)
- [Eventi e corsi senza prenotazione online \(solo a scopo informativo\)](https://help.zenamu.com/it/articles/13927079-eventi-e-corsi-senza-prenotazione-online-solo-a-scopo-informativo.md)
- [Eliminare un cliente dallo studio vs. eliminare l'account del cliente](https://help.zenamu.com/it/articles/13927087-eliminare-un-cliente-dallo-studio-vs-eliminare-l-account-del-cliente.md)
- [Corsi ed eventi di più giorni \(es. sabato + domenica come un unico blocco\)](https://help.zenamu.com/it/articles/13927102-corsi-ed-eventi-di-piu-giorni-es-sabato-domenica-come-un-unico-blocco.md)
- [Perché non vedo l'opzione "pagare sul posto" per i pacchetti o i crediti?](https://help.zenamu.com/it/articles/14817468-perche-non-vedo-l-opzione-pagare-sul-posto-per-i-pacchetti-o-i-crediti.md): Perché i clienti non possono pagare i pacchetti o i crediti sul posto?
- [Dove possono vedere i clienti il mio programma delle lezioni?](https://help.zenamu.com/it/articles/14836879-dove-possono-vedere-i-clienti-il-mio-programma-delle-lezioni.md): Come trovare e condividere il Suo programma pubblico con i clienti

### Problemi noti e relative soluzioni

- [Voglio inviare un messaggio ai clienti, ho meno di 1500 caratteri e non riesco ancora a inviare. Cosa fare?](https://help.zenamu.com/it/articles/10021047-voglio-inviare-un-messaggio-ai-clienti-ho-meno-di-1500-caratteri-e-non-riesco-ancora-a-inviare-cosa-fare.md)
- [Problema di accesso \(captcha\)](https://help.zenamu.com/it/articles/10123851-problema-di-accesso-captcha.md)
- [Soluzione rapida: la lezione è piena ma è comparsa una prenotazione in più](https://help.zenamu.com/it/articles/13915590-soluzione-rapida-la-lezione-e-piena-ma-e-comparsa-una-prenotazione-in-piu.md)
- [Richiesta di aggiornamento della pagina, app non funzionante](https://help.zenamu.com/it/articles/13917746-richiesta-di-aggiornamento-della-pagina-app-non-funzionante.md)
- [Integrazione newsletter: riconnessione e aggiornamento degli accessi](https://help.zenamu.com/it/articles/13919759-integrazione-newsletter-riconnessione-e-aggiornamento-degli-accessi.md)
- [Annullamento automatico delle lezioni quando la capacità minima non viene raggiunta](https://help.zenamu.com/it/articles/13926520-annullamento-automatico-delle-lezioni-quando-la-capacita-minima-non-viene-raggiunta.md)
- [Più istruttori per un corso o una lezione](https://help.zenamu.com/it/articles/13926524-piu-istruttori-per-un-corso-o-una-lezione.md)
- [Perché il plugin o il programma non compare sul mio sito](https://help.zenamu.com/it/articles/13926527-perche-il-plugin-o-il-programma-non-compare-sul-mio-sito.md)

### Integrazioni \(plugin\)

- [Come inserire un calendario delle prenotazioni con l'elenco delle lezioni sul proprio sito web](https://help.zenamu.com/it/articles/10031563-come-inserire-un-calendario-delle-prenotazioni-con-l-elenco-delle-lezioni-sul-proprio-sito-web.md)
- [Come inserire in offerta gli eventi sul proprio sito web](https://help.zenamu.com/it/articles/10031569-come-inserire-in-offerta-gli-eventi-sul-proprio-sito-web.md)
- [Come inserire un'offerta di corsi sul proprio sito web](https://help.zenamu.com/it/articles/10031736-come-inserire-un-offerta-di-corsi-sul-proprio-sito-web.md)
- [Come incorporo il programma del mio sito web in Webnode?](https://help.zenamu.com/it/articles/10031751-come-incorporo-il-programma-del-mio-sito-web-in-webnode.md)
- [Come incorporo il programma sul mio sito tramite WordPress?](https://help.zenamu.com/it/articles/10031792-come-incorporo-il-programma-sul-mio-sito-tramite-wordpress.md)
- [Come incorporo il mio programma sul sito Wix.com?](https://help.zenamu.com/it/articles/10031813-come-incorporo-il-mio-programma-sul-sito-wix-com.md)
- [Come integrare il calendario nel Suo sito web tramite JavaScript](https://help.zenamu.com/it/articles/10032201-come-integrare-il-calendario-nel-suo-sito-web-tramite-javascript.md)
- [La lingua in cui vengono visualizzati i plugin](https://help.zenamu.com/it/articles/10031677-la-lingua-in-cui-vengono-visualizzati-i-plugin.md)
- [Come aggiungere un plugin con attributi pre-filtrati](https://help.zenamu.com/it/articles/12716564-come-aggiungere-un-plugin-con-attributi-pre-filtrati.md): È possibile visualizzare diverse parti del programma \(lezioni, corsi, eventi\) su pagine separate del sito utilizzando i plugin Zenamu — ognuno mostra solo ciò che desidera far vedere ai visitatori.
- [Plugin Zenamu](https://help.zenamu.com/it/articles/13140949-plugin-zenamu.md): Plugin incorporabili per il Suo sito web

### Integrazione con Google Calendar

- [Come integrare le Sue lezioni Zenamu con Google Calendar](https://help.zenamu.com/it/articles/10031510-come-integrare-le-sue-lezioni-zenamu-con-google-calendar.md)

### App mobile

- [App mobile](https://help.zenamu.com/it/articles/10366492-app-mobile.md)

### Video e playlist

- [Che cos'è il video on demand e come attivarlo](https://help.zenamu.com/it/articles/15500755-che-cos-e-il-video-on-demand-e-come-attivarlo.md): Una panoramica del video on demand in Zenamu: a cosa serve, come attivarlo e cosa Le occorre per iniziare.
- [Come aggiungere un video da Vimeo o YouTube](https://help.zenamu.com/it/articles/15500764-come-aggiungere-un-video-da-vimeo-o-youtube.md): Come aggiungere un video a Zenamu con un link da Vimeo o YouTube, compilarne i dettagli e configurarlo in modo che nessuno possa usarlo in modo improprio.
- [Playlist e ordinamento dei Suoi video](https://help.zenamu.com/it/articles/15500766-playlist-e-ordinamento-dei-suoi-video.md): Come raggruppare i video in playlist su Zenamu, disporli e usare le playlist sia per l'accesso tramite abbonamento sia per le vendite singole.
- [Accesso ai video tramite abbonamento](https://help.zenamu.com/it/articles/15500767-accesso-ai-video-tramite-abbonamento.md): Come dare ai membri l'accesso ai video su Zenamu: come configurare l'accesso su una playlist e le regole su quando l'accesso vale e quando no.
- [Vendere singoli video e playlist](https://help.zenamu.com/it/articles/15500768-vendere-singoli-video-e-playlist.md): Come vendere video e playlist su Zenamu come acquisto singolo: prezzo, validità, metodi di pagamento, codici sconto, ricevute e gestione dell'accesso.
- [Come i clienti vedono e acquistano i Suoi video](https://help.zenamu.com/it/articles/15500770-come-i-clienti-vedono-e-acquistano-i-suoi-video.md): Il video on demand dal punto di vista del cliente: dove trova la sua libreria, come riprende a guardare da dove si era fermato e come acquista l'accesso.
- [Statistiche dei video](https://help.zenamu.com/it/articles/15500775-statistiche-dei-video.md): Come leggere le statistiche di visualizzazione dei video on demand in Zenamu.

### Termini di utilizzo

- [Termini e condizioni generali](https://help.zenamu.com/it/articles/10031687-termini-e-condizioni-generali.md)
- [Informativa sulla privacy della piattaforma Zenamu](https://help.zenamu.com/it/articles/10031694-informativa-sulla-privacy-della-piattaforma-zenamu.md)
- [Accordo sul trattamento dei dati](https://help.zenamu.com/it/articles/10031704-accordo-sul-trattamento-dei-dati.md)
- [Elenco dei subappaltatori](https://help.zenamu.com/it/articles/10031719-elenco-dei-subappaltatori.md)

## Norsk

### Min konto og kom i gang

- [Slik bytter du fra et annet bookingsystem til Zenamu](https://help.zenamu.com/nb/articles/10007825-slik-bytter-du-fra-et-annet-bookingsystem-til-zenamu.md)
- [Hvordan kan jeg endre den personlige e-postadressen min?](https://help.zenamu.com/nb/articles/10045969-hvordan-kan-jeg-endre-den-personlige-e-postadressen-min.md)
- [Slik sletter du kontoen din](https://help.zenamu.com/nb/articles/13481459-slik-sletter-du-kontoen-din.md)
- [Hvordan legger jeg til en ny lokasjon?](https://help.zenamu.com/nb/articles/11503852-hvordan-legger-jeg-til-en-ny-lokasjon.md)
- [Hvor kan jeg oppdatere faktureringsinformasjonen min?](https://help.zenamu.com/nb/articles/11579618-hvor-kan-jeg-oppdatere-faktureringsinformasjonen-min.md)
- [Hvor endrer du fargen på bookingknappen](https://help.zenamu.com/nb/articles/12732908-hvor-endrer-du-fargen-pa-bookingknappen.md)
- [Sosial innlogging og registrering \(Facebook / Google\)](https://help.zenamu.com/nb/articles/12840169-sosial-innlogging-og-registrering-facebook-google.md)
- [Innloggingsproblemer og tilbakestilling av passord](https://help.zenamu.com/nb/articles/13915597-innloggingsproblemer-og-tilbakestilling-av-passord.md)
- [API](https://help.zenamu.com/nb/articles/12780993-api.md): Hvor får jeg API-tilgang?
- [Merkevare](https://help.zenamu.com/nb/articles/13141457-merkevare.md)
- [Kundevarsler: slik oppretter, redigerer og viser du dem på den offentlige timeplanen](https://help.zenamu.com/nb/articles/13921668-kundevarsler-slik-oppretter-redigerer-og-viser-du-dem-pa-den-offentlige-timeplanen.md)
- [Slik endrer du studionavnet eller URL-adressen](https://help.zenamu.com/nb/articles/13926769-slik-endrer-du-studionavnet-eller-url-adressen.md)
- [Den offentlige timeplansiden — lenke, QR-kode og domene](https://help.zenamu.com/nb/articles/14033336-den-offentlige-timeplansiden-lenke-qr-kode-og-domene.md): Hvor du finner URL-en til den offentlige timeplanen, hvordan du kopierer den, lager en QR-kode og endrer studiodomenet

### Bookinger og påmelding til gruppetimer

- [Hvordan skjuler jeg kapasiteten for timer eller kurs?](https://help.zenamu.com/nb/articles/11426931-hvordan-skjuler-jeg-kapasiteten-for-timer-eller-kurs.md): Hindre kunder fra å se hvor mange plasser som er opptatt eller ledige.
- [Hvordan kan jeg øke antall plasser én person kan booke samtidig?](https://help.zenamu.com/nb/articles/10016869-hvordan-kan-jeg-oke-antall-plasser-en-person-kan-booke-samtidig.md)
- [Egendefinerte felt i bookingskjemaet](https://help.zenamu.com/nb/articles/10496379-egendefinerte-felt-i-bookingskjemaet.md)
- [Venteliste](https://help.zenamu.com/nb/articles/11628592-venteliste.md)
- [Kunder: erstatningstimer — legge til, redigere og fjerne](https://help.zenamu.com/nb/articles/13917983-kunder-erstatningstimer-legge-til-redigere-og-fjerne.md)
- [Slik bruker du erstatningstimer fra administrasjonspanelet](https://help.zenamu.com/nb/articles/10021108-slik-bruker-du-erstatningstimer-fra-administrasjonspanelet.md)
- [Umeldte fravær \(no-shows\)](https://help.zenamu.com/nb/articles/10031538-umeldte-fravaer-no-shows.md)
- [Hvordan kreve kunderegistrering før booking](https://help.zenamu.com/nb/articles/10026003-hvordan-kreve-kunderegistrering-for-booking.md)
- [Innlogget vs. gjestekunde ved booking — hva er forskjellen](https://help.zenamu.com/nb/articles/13915552-innlogget-vs-gjestekunde-ved-booking-hva-er-forskjellen.md)
- [Barnetimer og barnebookinger](https://help.zenamu.com/nb/articles/12569996-barnetimer-og-barnebookinger.md)
- [Synlighet av avlyste økter i den offentlige timeplanen](https://help.zenamu.com/nb/articles/13925515-synlighet-av-avlyste-okter-i-den-offentlige-timeplanen.md)
- [Deltakererklæringer i praksis: maler, versjoner, signaturer og overstyringer](https://help.zenamu.com/nb/articles/13915496-deltakererklaeringer-i-praksis-maler-versjoner-signaturer-og-overstyringer.md)
- [Slik skjuler du en time, et kurs eller et arrangement fra den offentlige timeplanen](https://help.zenamu.com/nb/articles/13925092-slik-skjuler-du-en-time-et-kurs-eller-et-arrangement-fra-den-offentlige-timeplanen.md)
- [Gjentagende timer med egendefinert intervall \(annenhver uke, månedlig\)](https://help.zenamu.com/nb/articles/13926764-gjentagende-timer-med-egendefinert-intervall-annenhver-uke-manedlig.md)
- [Eksporter deltakere](https://help.zenamu.com/nb/articles/14167765-eksporter-deltakere.md): Du kan eksportere deltakere for kurs, enkeltøkter, arrangementer og timer direkte fra arrangementet.

### Hjelp om kurs

- [Hvordan opprette et langtidskurs med flere økter](https://help.zenamu.com/nb/articles/10026714-hvordan-opprette-et-langtidskurs-med-flere-okter.md)
- [Felles kursinnstillinger](https://help.zenamu.com/nb/articles/10026787-felles-kursinnstillinger.md)
- [Hvordan administrerer jeg kurset mitt?](https://help.zenamu.com/nb/articles/10026989-hvordan-administrerer-jeg-kurset-mitt.md)
- [Erstatningstimer \(kompensasjoner\)](https://help.zenamu.com/nb/articles/10031548-erstatningstimer-kompensasjoner.md)
- [Slik legger du til en ny time i et pågående kurs](https://help.zenamu.com/nb/articles/12818578-slik-legger-du-til-en-ny-time-i-et-pagaende-kurs.md)
- [Hvordan beregnes totalprisen for et kurs som allerede har startet?](https://help.zenamu.com/nb/articles/10003702-hvordan-beregnes-totalprisen-for-et-kurs-som-allerede-har-startet.md)
- [Oppsett av avbestillingsregler og erstatningstimer](https://help.zenamu.com/nb/articles/10479519-oppsett-av-avbestillingsregler-og-erstatningstimer.md)
- [Kurs: slik avlyser du et kurs tidlig og varsler deltakerne](https://help.zenamu.com/nb/articles/13915669-kurs-slik-avlyser-du-et-kurs-tidlig-og-varsler-deltakerne.md)
- [Kurs: bytte instruktør midt i kurset — slik gjør du det uten forvirring](https://help.zenamu.com/nb/articles/13920327-kurs-bytte-instruktor-midt-i-kurset-slik-gjor-du-det-uten-forvirring.md)
- [Kurs: slik flytter du en økt i et pågående kurs](https://help.zenamu.com/nb/articles/13924624-kurs-slik-flytter-du-en-okt-i-et-pagaende-kurs.md)
- [Kurs: slik overfører du en kunde mellom to kurs](https://help.zenamu.com/nb/articles/13924626-kurs-slik-overforer-du-en-kunde-mellom-to-kurs.md)

### Avtaler

- [Introduksjon til avtaler](https://help.zenamu.com/nb/articles/13823904-introduksjon-til-avtaler.md)
- [Slik oppretter og setter du opp en tjeneste](https://help.zenamu.com/nb/articles/13823910-slik-oppretter-og-setter-du-opp-en-tjeneste.md)
- [Administrere behandlere og tildele dem til tjenester](https://help.zenamu.com/nb/articles/13823914-administrere-behandlere-og-tildele-dem-til-tjenester.md)
- [Sette opp behandlerens tilgjengelighet](https://help.zenamu.com/nb/articles/13823917-sette-opp-behandlerens-tilgjengelighet.md)
- [Avtaler: tilgjengelighetskonflikter og utilgjengelige dager](https://help.zenamu.com/nb/articles/13915501-avtaler-tilgjengelighetskonflikter-og-utilgjengelige-dager.md)
- [Håndtere bookinger](https://help.zenamu.com/nb/articles/13823920-handtere-bookinger.md)
- [Avtaler: ventende bookinger — godkjenning, avslag og automatisk avbestilling](https://help.zenamu.com/nb/articles/13920094-avtaler-ventende-bookinger-godkjenning-avslag-og-automatisk-avbestilling.md)
- [Betalinger og avbestillingsregler](https://help.zenamu.com/nb/articles/13823922-betalinger-og-avbestillingsregler.md)
- [E-postvarsler for avtaler](https://help.zenamu.com/nb/articles/13823923-e-postvarsler-for-avtaler.md)
- [Den offentlige bookingsiden](https://help.zenamu.com/nb/articles/13823926-den-offentlige-bookingsiden.md)
- [Slik sender du en egendefinert melding til en kunde fra en booking \(Avtaler\)](https://help.zenamu.com/nb/articles/13915505-slik-sender-du-en-egendefinert-melding-til-en-kunde-fra-en-booking-avtaler.md)
- [Følge med på fullbookede tidspunkter og tilgjengelighetsvarsler](https://help.zenamu.com/nb/articles/13915509-folge-med-pa-fullbookede-tidspunkter-og-tilgjengelighetsvarsler.md)
- [Avtaler: roller og tilganger i bookingdetaljer](https://help.zenamu.com/nb/articles/13919820-avtaler-roller-og-tilganger-i-bookingdetaljer.md)
- [Avtaler: bookingdetalj steg for steg](https://help.zenamu.com/nb/articles/13919907-avtaler-bookingdetalj-steg-for-steg.md)

### For kundene dine

- [Slik avbestiller du en booking](https://help.zenamu.com/nb/articles/10006863-slik-avbestiller-du-en-booking.md)
- [Slik booker du en time](https://help.zenamu.com/nb/articles/10006936-slik-booker-du-en-time.md)
- [Slik oppretter du en kundekonto i Zenamu](https://help.zenamu.com/nb/articles/10011640-slik-oppretter-du-en-kundekonto-i-zenamu.md)
- [Slik kjøper, innløser og bruker du et gavekort](https://help.zenamu.com/nb/articles/10509225-slik-kjoper-innloser-og-bruker-du-et-gavekort.md)

### Avbestillingsregler

- [Avbestillingsgebyrer for bookinger](https://help.zenamu.com/nb/articles/10022102-avbestillingsgebyrer-for-bookinger.md)

### Instruktørtillatelser

- [Instruktørers tillatelser i studioet](https://help.zenamu.com/nb/articles/10022111-instruktorers-tillatelser-i-studioet.md)
- [Slik skjuler du en instruktør fra den offentlige siden](https://help.zenamu.com/nb/articles/13724559-slik-skjuler-du-en-instruktor-fra-den-offentlige-siden.md): Skjul instruktør, fjern instruktør fra nettside, gjør instruktør usynlig, privat instruktørprofil
- [Roller og tilganger i admin: hvem kan gjøre hva](https://help.zenamu.com/nb/articles/13915543-roller-og-tilganger-i-admin-hvem-kan-gjore-hva.md)
- [Innstillinger: personalroller og trygg delegering av tilganger](https://help.zenamu.com/nb/articles/13915575-innstillinger-personalroller-og-trygg-delegering-av-tilganger.md)
- [Slik setter du opp studioadministratorer og overfører kontoeierskap](https://help.zenamu.com/nb/articles/13926219-slik-setter-du-opp-studioadministratorer-og-overforer-kontoeierskap.md)

### Bestillinger

- [Ordrebehandling i administrasjonspanelet: en komplett guide til handlinger](https://help.zenamu.com/nb/articles/13915512-ordrebehandling-i-administrasjonspanelet-en-komplett-guide-til-handlinger.md)
- [Slik fungerer refusjoner og ordrestatuser](https://help.zenamu.com/nb/articles/13915483-slik-fungerer-refusjoner-og-ordrestatuser.md)
- [Ordreeksport](https://help.zenamu.com/nb/articles/10355629-ordreeksport.md): Slik eksporterer du ordrer for regnskap
- [Enkle kvitteringer i Zenamu bookingsystem](https://help.zenamu.com/nb/articles/10031533-enkle-kvitteringer-i-zenamu-bookingsystem.md)
- [Betalingskvittering vs kreditnota: når du laster ned hva](https://help.zenamu.com/nb/articles/13919983-betalingskvittering-vs-kreditnota-nar-du-laster-ned-hva.md)
- [Hvordan legger jeg til faktureringsinformasjon for kunder?](https://help.zenamu.com/nb/articles/10429303-hvordan-legger-jeg-til-faktureringsinformasjon-for-kunder.md)
- [Innkreving av MVA](https://help.zenamu.com/nb/articles/13719223-innkreving-av-mva.md)
- [Slik endrer du beløpet og skattesatsen på en bestemt ordre](https://help.zenamu.com/nb/articles/13915515-slik-endrer-du-belopet-og-skattesatsen-pa-en-bestemt-ordre.md)
- [MVA-innstillinger: hva du bør sjekke etter endring av MVA-sats](https://help.zenamu.com/nb/articles/13921364-mva-innstillinger-hva-du-bor-sjekke-etter-endring-av-mva-sats.md)
- [Kunders fakturaopplysninger — komplett veiledning](https://help.zenamu.com/nb/articles/14136627-kunders-fakturaopplysninger-komplett-veiledning.md): Slik fungerer automatisk innsamling av fakturaopplysninger, selvbetjening for kunder og admin-overstyring
- [Kvittering vs. faktura](https://help.zenamu.com/nb/articles/14136645-kvittering-vs-faktura.md): Slik velger du dokumenttype

### Betalinger

- [Innstillinger: betalingsmetoder — legge til, redigere og fjerne](https://help.zenamu.com/nb/articles/13919755-innstillinger-betalingsmetoder-legge-til-redigere-og-fjerne.md)
- [Sette opp bankoverføring som betalingsmåte](https://help.zenamu.com/nb/articles/10021138-sette-opp-bankoverforing-som-betalingsmate.md)
- [Automatisk matching av bankoverføringer](https://help.zenamu.com/nb/articles/13192185-automatisk-matching-av-bankoverforinger.md)
- [Automatisk betalingsmatching: feilsøking og feiltilstander](https://help.zenamu.com/nb/articles/13915521-automatisk-betalingsmatching-feilsoking-og-feiltilstander.md)
- [Prisalternativer for frynsegoder](https://help.zenamu.com/nb/articles/10010292-prisalternativer-for-frynsegoder.md): Slik tilbyr du spesialpriser for frynsegodebetalinger
- [Innstillinger for betaling på stedet](https://help.zenamu.com/nb/articles/15645680-innstillinger-for-betaling-pa-stedet.md)

### Kreditt- og klippekortsystem

- [Kredittpakker og klippekort: fleksible betalingsalternativer](https://help.zenamu.com/nb/articles/10027619-kredittpakker-og-klippekort-fleksible-betalingsalternativer.md)
- [Kredittsystem](https://help.zenamu.com/nb/articles/10027690-kredittsystem.md)
- [Klippekort](https://help.zenamu.com/nb/articles/10028060-klippekort.md)
- [Slik fyller du på kreditter til en egendefinert pris](https://help.zenamu.com/nb/articles/11511177-slik-fyller-du-pa-kreditter-til-en-egendefinert-pris.md)
- [Slik legger du til klipp for en kunde fra administrasjonspanelet](https://help.zenamu.com/nb/articles/12147302-slik-legger-du-til-klipp-for-en-kunde-fra-administrasjonspanelet.md): Slik legger du til eller fjerner et vilkårlig antall klipp til en valgfri pris eller gratis
- [Slik legger du til kreditter, klippekort eller erstatningstimer for kundene dine](https://help.zenamu.com/nb/articles/10009967-slik-legger-du-til-kreditter-klippekort-eller-erstatningstimer-for-kundene-dine.md): Legg til fra administrasjonspanelet
- [Manuell justering av kreditter og klipp: en trygg prosess](https://help.zenamu.com/nb/articles/13915568-manuell-justering-av-kreditter-og-klipp-en-trygg-prosess.md)
- [Klippekortkategorier](https://help.zenamu.com/nb/articles/15956464-klippekortkategorier.md): Del klippekortene dine inn i egne kategorier og bestem nøyaktig hvilke timer kundene kan bruke dem på — for eksempel bare reformer-timer eller en bestemt instruktørs timer.

### Medlemskap

- [Medlemskap: slik fungerer bookinggrenser](https://help.zenamu.com/nb/articles/13666939-medlemskap-slik-fungerer-bookinggrenser.md): Dags- og ukesgrenser følger kalenderen, mens månedsgrensen følger perioden til det enkelte medlemskapet.
- [Slik legger du til medlemskapsnivåer med ulike priser for timer](https://help.zenamu.com/nb/articles/12121831-slik-legger-du-til-medlemskapsnivaer-med-ulike-priser-for-timer.md): Opprett flere medlemskapsnivåer \(f.eks. Gull, Sølv, Platina\) med egne prisregler eller rabatter for ulike arrangementer.
- [Slik sletter du et medlemskap](https://help.zenamu.com/nb/articles/12629488-slik-sletter-du-et-medlemskap.md): Du kan slette et medlemskap etter at det er arkivert.
- [Begrense medlemskap til bestemte timer](https://help.zenamu.com/nb/articles/12109154-begrense-medlemskap-til-bestemte-timer.md): Jeg vil opprette separate medlemskap og begrense dem til bestemte timer.
- [Slik endrer du rekkefølgen på medlemskap i den offentlige visningen](https://help.zenamu.com/nb/articles/12629674-slik-endrer-du-rekkefolgen-pa-medlemskap-i-den-offentlige-visningen.md)

### Eksterne instruktører og partnerstudioer

- [Studiosamarbeid — oversikt og oppsett](https://help.zenamu.com/nb/articles/14040883-studiosamarbeid-oversikt-og-oppsett.md): Slik kobler du to studioer i Zenamu, setter opp et samarbeid og administrerer delte arrangementer mellom studioer.
- [Deling av arrangementer og hvordan samarbeid fungerer for kunder](https://help.zenamu.com/nb/articles/14040889-deling-av-arrangementer-og-hvordan-samarbeid-fungerer-for-kunder.md): Slik deler du timer, kurs og arrangementer med et partnerstudio, og hva kundene ser når de booker.
- [Samarbeidsstatistikk](https://help.zenamu.com/nb/articles/14040893-samarbeidsstatistikk.md): Slik ser du booking- og inntektsstatistikk for delte arrangementer fra studiosamarbeid.
- [Samarbeid — Vanlige spørsmål](https://help.zenamu.com/nb/articles/14040897-samarbeid-vanlige-sporsmal.md): Svar på vanlige spørsmål om studiosamarbeid i Zenamu.

### Gruppetime på nett

- [Hvordan opprette en nettbasert time i Zenamu](https://help.zenamu.com/nb/articles/10031493-hvordan-opprette-en-nettbasert-time-i-zenamu.md)

### Automatiske e-postvarsler

- [Automatiske e-postvarsler i Zenamu](https://help.zenamu.com/nb/articles/10022387-automatiske-e-postvarsler-i-zenamu.md)
- [Varsler om nye gavekortordrer](https://help.zenamu.com/nb/articles/13927110-varsler-om-nye-gavekortordrer.md)

### Markedsføringsstøtte

- [Del arrangementet ditt](https://help.zenamu.com/nb/articles/12311627-del-arrangementet-ditt.md): Del direkte på Facebook.com, WhatsApp, e-post, eller kopier den offentlige lenken til arrangementet.
- [Opprett et gavekort](https://help.zenamu.com/nb/articles/12898373-opprett-et-gavekort.md)

### Utleie av studiolokaler

- [Slik tilbyr du lokalet ditt til utleie](https://help.zenamu.com/nb/articles/15917123-slik-tilbyr-du-lokalet-ditt-til-utleie.md): Opprett en utleieannonse for en sal, angi pris og tilgjengelighet, og publiser den for andre instruktører.
- [Avbestillingsbetingelser for utleie](https://help.zenamu.com/nb/articles/15917127-avbestillingsbetingelser-for-utleie.md): Hvor mye en leietaker får tilbake ved avbestilling: tre ferdige nivåer for avbestillingsbetingelser pluss egne regler.
- [Godkjenne utleieforespørsler](https://help.zenamu.com/nb/articles/15917128-godkjenne-utleieforesporsler.md): Hvordan en utleieforespørsel når deg, hvor lang tid du har på å avgjøre, og hva som skjer hvis du ikke svarer i tide.
- [Betaling og refusjon for utleie](https://help.zenamu.com/nb/articles/15917131-betaling-og-refusjon-for-utleie.md): Hvordan leietakere betaler for en leie, når og hvordan pengene kommer tilbake, og hvor leietakere finner bookingene sine.
- [Abonnement og gebyrer for utleie](https://help.zenamu.com/nb/articles/15917133-abonnement-og-gebyrer-for-utleie.md): Hvilket abonnement som låser opp utleie av lokaler, hvilke gebyrer som gjelder, og hva som skjer hvis du bytter til et lavere abonnement.
- [Timeplankollisjoner og begrensninger](https://help.zenamu.com/nb/articles/15917135-timeplankollisjoner-og-begrensninger.md): Hva Zenamu kontrollerer så utleie ikke kolliderer med timeplanen din, hvor kontrollen har sine grenser, og hva kundene ser.

### Abonnementer

- [Slik oppgraderer du abonnementet ditt](https://help.zenamu.com/nb/articles/10006873-slik-oppgraderer-du-abonnementet-ditt.md)
- [Slik nedgraderer du abonnementet ditt](https://help.zenamu.com/nb/articles/10019398-slik-nedgraderer-du-abonnementet-ditt.md)
- [Hvilket abonnement passer for deg?](https://help.zenamu.com/nb/articles/10019399-hvilket-abonnement-passer-for-deg.md)
- [Hva teller som 1 ordre?](https://help.zenamu.com/nb/articles/10019400-hva-teller-som-1-ordre.md)
- [Bytte til Free-abonnementet: Hva skjer når prøveperioden utløper?](https://help.zenamu.com/nb/articles/10019402-bytte-til-free-abonnementet-hva-skjer-nar-proveperioden-utloper.md)
- [Hvordan bytte tilbake til gratisversjonen?](https://help.zenamu.com/nb/articles/10250475-hvordan-bytte-tilbake-til-gratisversjonen.md)
- [Timeplanlegging gratis](https://help.zenamu.com/nb/articles/10031519-timeplanlegging-gratis.md)
- [Slik abonnerer du på et abonnement](https://help.zenamu.com/nb/articles/10380219-slik-abonnerer-du-pa-et-abonnement.md)
- [Hvor finner jeg Zenamu-fakturaen min?](https://help.zenamu.com/nb/articles/10082935-hvor-finner-jeg-zenamu-fakturaen-min.md)
- [Hva skjer hvis jeg overskrider bestillingsgrensen for abonnementet mitt?](https://help.zenamu.com/nb/articles/10535391-hva-skjer-hvis-jeg-overskrider-bestillingsgrensen-for-abonnementet-mitt.md)
- [Slik sier du opp abonnementet ditt](https://help.zenamu.com/nb/articles/11502009-slik-sier-du-opp-abonnementet-ditt.md)
- [Hvor kan jeg laste ned Zenamu-abonnementsfakturaen min?](https://help.zenamu.com/nb/articles/10383057-hvor-kan-jeg-laste-ned-zenamu-abonnementsfakturaen-min.md)
- [Abonnementer og fakturering — feilsøking](https://help.zenamu.com/nb/articles/13915602-abonnementer-og-fakturering-feilsoking.md)
- [Slik endrer du betalingskortet for Zenamu-abonnementet](https://help.zenamu.com/nb/articles/13925920-slik-endrer-du-betalingskortet-for-zenamu-abonnementet.md)
- [Slik bytter du fra månedlig til årlig abonnement \(og omvendt\)](https://help.zenamu.com/nb/articles/13925970-slik-bytter-du-fra-manedlig-til-arlig-abonnement-og-omvendt.md)
- [Slik fungerer abonnementsfakturering — faktureringsperioder og abonnementsendringer](https://help.zenamu.com/nb/articles/13926658-slik-fungerer-abonnementsfakturering-faktureringsperioder-og-abonnementsendringer.md)
- [MVA-fritt abonnement for EU-virksomheter \(omvendt avgiftsplikt\)](https://help.zenamu.com/nb/articles/13926660-mva-fritt-abonnement-for-eu-virksomheter-omvendt-avgiftsplikt.md)

### Ofte stilte spørsmål og svar

- [Slik har du 2 separate studio-/frilanserkontoer](https://help.zenamu.com/nb/articles/11388504-slik-har-du-2-separate-studio-frilanserkontoer.md): Slik kan du administrere hver konto med sin egen timeplan.
- [Slik migrerer du fra det forrige systemet og importerer kunder](https://help.zenamu.com/nb/articles/10031589-slik-migrerer-du-fra-det-forrige-systemet-og-importerer-kunder.md)
- [Hvordan kan jeg dele opp en arrangementsbetaling i depositum og restbetaling?](https://help.zenamu.com/nb/articles/10031597-hvordan-kan-jeg-dele-opp-en-arrangementsbetaling-i-depositum-og-restbetaling.md)
- [Hvorfor mottok jeg ikke en e-post fra Zenamu bookingsystemet?](https://help.zenamu.com/nb/articles/10031617-hvorfor-mottok-jeg-ikke-en-e-post-fra-zenamu-bookingsystemet.md)
- [Hvorfor er Stripe-kortbetalingen min ikke aktiv?](https://help.zenamu.com/nb/articles/10031672-hvorfor-er-stripe-kortbetalingen-min-ikke-aktiv.md)
- [Jeg har blitt MVA-registrert \(kun EU\)](https://help.zenamu.com/nb/articles/10311518-jeg-har-blitt-mva-registrert-kun-eu.md)
- [Slik oppretter du en rabattkode](https://help.zenamu.com/nb/articles/10432264-slik-oppretter-du-en-rabattkode.md)
- [Hvilke betalingsløsninger støtter Zenamu?](https://help.zenamu.com/nb/articles/10078722-hvilke-betalingslosninger-stotter-zenamu.md)
- [Hvordan administrere en kunde uten Zenamu-konto](https://help.zenamu.com/nb/articles/10025973-hvordan-administrere-en-kunde-uten-zenamu-konto.md)
- [Slik setter du opp «Første time er gratis»](https://help.zenamu.com/nb/articles/10528756-slik-setter-du-opp-forste-time-er-gratis.md)
- [Hvordan kan jeg legge til flere deltakere etter at timen har startet?](https://help.zenamu.com/nb/articles/10016877-hvordan-kan-jeg-legge-til-flere-deltakere-etter-at-timen-har-startet.md)
- [Hvordan endre prisen på en time for én kunde](https://help.zenamu.com/nb/articles/10026015-hvordan-endre-prisen-pa-en-time-for-en-kunde.md)
- [Slik fyller du inn faktureringsinformasjon som ikke-MVA-registrert enkeltperson](https://help.zenamu.com/nb/articles/11000381-slik-fyller-du-inn-faktureringsinformasjon-som-ikke-mva-registrert-enkeltperson.md)
- [Slik endrer du administratoren for en studio-/frilanserkonto](https://help.zenamu.com/nb/articles/11130988-slik-endrer-du-administratoren-for-en-studio-frilanserkonto.md): Slik overfører du administratorrettigheter for Zenamu studio- eller frilanserkontoen din.
- [Hvordan avbestiller jeg en kundes deltakelse i et tidligere kurs?](https://help.zenamu.com/nb/articles/11196540-hvordan-avbestiller-jeg-en-kundes-deltakelse-i-et-tidligere-kurs.md): Kurset har allerede funnet sted, men jeg vil avbestille det helt for én kunde.
- [Slik legger du til informasjon om en instruktør](https://help.zenamu.com/nb/articles/11768038-slik-legger-du-til-informasjon-om-en-instruktor.md)
- [Hvordan ser jeg ventelistdeltakere for en tidligere time?](https://help.zenamu.com/nb/articles/11963005-hvordan-ser-jeg-ventelistdeltakere-for-en-tidligere-time.md)
- [Slik merker du utleie av studioplass](https://help.zenamu.com/nb/articles/12353139-slik-merker-du-utleie-av-studioplass.md)
- [Hvor finner jeg betalingsstatistikk per instruktør](https://help.zenamu.com/nb/articles/12385607-hvor-finner-jeg-betalingsstatistikk-per-instruktor.md)
- [Kortet mitt har utløpt og jeg har en ubetalt betaling — hva gjør jeg?](https://help.zenamu.com/nb/articles/12595168-kortet-mitt-har-utlopt-og-jeg-har-en-ubetalt-betaling-hva-gjor-jeg.md): Du kan prøve betalingen på nytt med et annet kort i betalingsdetaljen.
- [Utløp og forlengelse av kreditter/klipp](https://help.zenamu.com/nb/articles/12646087-utlop-og-forlengelse-av-kreditter-klipp.md)
- [Jeg har satt en enkeltpris for kurset, men den ser ikke ut til å vises.](https://help.zenamu.com/nb/articles/12665551-jeg-har-satt-en-enkeltpris-for-kurset-men-den-ser-ikke-ut-til-a-vises.md)
- [Gjelder rabattkoder for gjentakende fornyelser av medlemskap?](https://help.zenamu.com/nb/articles/12889449-gjelder-rabattkoder-for-gjentakende-fornyelser-av-medlemskap.md): Gjelder rabattkoden bare én gang, eller vil det gjentakende medlemskapet fortsette til rabattert pris \(basert på koden som ble brukt ved kjøpet\).
- [Slik løser du inn et gavekort fra administrasjonspanelet](https://help.zenamu.com/nb/articles/13142086-slik-loser-du-inn-et-gavekort-fra-administrasjonspanelet.md): Hvis en kunde kommer med et utskrevet gavekort, kan du løse det inn \(tildele det\) direkte fra adminsiden.
- [Hvilket språk brukes på fakturaer og kvitteringer?](https://help.zenamu.com/nb/articles/13209294-hvilket-sprak-brukes-pa-fakturaer-og-kvitteringer.md): Språkinnstillinger for kundefakturaer og abonnementsfakturaer
- [Slik sender du en massemelding til alle deltakere](https://help.zenamu.com/nb/articles/13375624-slik-sender-du-en-massemelding-til-alle-deltakere.md)
- [Medlemskap: gjentakende betalinger](https://help.zenamu.com/nb/articles/13644944-medlemskap-gjentakende-betalinger.md): Ja — Zenamu støtter nå løpende medlemskap som trekker kundenes kort automatisk hver måned, kvartal eller år. Hvordan de fungerer, og hvordan de skiller seg fra engangsmedlemskap.
- [Bytter bookinggrensesnittet språk automatisk basert på nettleserens språk?](https://help.zenamu.com/nb/articles/13670945-bytter-bookinggrensesnittet-sprak-automatisk-basert-pa-nettleserens-sprak.md): Støtter Zenamu engelsk? Hvordan håndtere tospråklige timebeskrivelser?
- [Når signerer kundene deltakererklæringen?](https://help.zenamu.com/nb/articles/13700685-nar-signerer-kundene-deltakererklaeringen.md): Hvordan og når deltakererklæringen presenteres for kunder under bookingprosessen
- [Hvorfor ser jeg ikke kvitteringer, og hvordan aktiverer jeg dem](https://help.zenamu.com/nb/articles/13915531-hvorfor-ser-jeg-ikke-kvitteringer-og-hvordan-aktiverer-jeg-dem.md)
- [Gruppetime vs. kurs vs. arrangement vs. avtale: hva er forskjellen](https://help.zenamu.com/nb/articles/13915548-gruppetime-vs-kurs-vs-arrangement-vs-avtale-hva-er-forskjellen.md)
- [Kundeetiketter vs. notater: når bruker du hva](https://help.zenamu.com/nb/articles/13915564-kundeetiketter-vs-notater-nar-bruker-du-hva.md)
- [Kurs: enkelttime vs. gjentakende kurs — slik velger du riktig type](https://help.zenamu.com/nb/articles/13915580-kurs-enkelttime-vs-gjentakende-kurs-slik-velger-du-riktig-type.md)
- [Kunder: duplikate kundeprofiler — slik løser du det uten å miste data](https://help.zenamu.com/nb/articles/13915584-kunder-duplikate-kundeprofiler-slik-loser-du-det-uten-a-miste-data.md)
- [Rabattkode fungerer ikke: steg-for-steg feilsøking i admin](https://help.zenamu.com/nb/articles/13917976-rabattkode-fungerer-ikke-steg-for-steg-feilsoking-i-admin.md)
- [Ordre venter på refusjon, men betalingen er allerede sendt](https://help.zenamu.com/nb/articles/13920236-ordre-venter-pa-refusjon-men-betalingen-er-allerede-sendt.md)
- [Oppmøte og betalingsstatus: slik markerer du deltakerstatus riktig](https://help.zenamu.com/nb/articles/13924630-oppmote-og-betalingsstatus-slik-markerer-du-deltakerstatus-riktig.md)
- [Hvorfor inntektsstatistikk og ordretotaler ikke stemmer overens](https://help.zenamu.com/nb/articles/13925001-hvorfor-inntektsstatistikk-og-ordretotaler-ikke-stemmer-overens.md)
- [Gavekortdesign — tilpasningsmuligheter](https://help.zenamu.com/nb/articles/13926774-gavekortdesign-tilpasningsmuligheter.md)
- [Arrangementer og kurs uten nettbooking \(kun informasjon\)](https://help.zenamu.com/nb/articles/13927079-arrangementer-og-kurs-uten-nettbooking-kun-informasjon.md)
- [Slik sletter du en kunde fra studioet vs. sletting av en kundekonto](https://help.zenamu.com/nb/articles/13927087-slik-sletter-du-en-kunde-fra-studioet-vs-sletting-av-en-kundekonto.md)
- [Flerdagskurs og arrangementer \(f.eks. lørdag + søndag som en blokk\)](https://help.zenamu.com/nb/articles/13927102-flerdagskurs-og-arrangementer-f-eks-lordag-sondag-som-en-blokk.md)
- [Hvorfor ser jeg ikke alternativet "betal på stedet" for klippekort eller kreditter?](https://help.zenamu.com/nb/articles/14817468-hvorfor-ser-jeg-ikke-alternativet-betal-pa-stedet-for-klippekort-eller-kreditter.md): Hvorfor kan ikke kunder betale for klippekort eller kreditter på stedet?
- [Hvor kan kundene se timeplanen min?](https://help.zenamu.com/nb/articles/14836879-hvor-kan-kundene-se-timeplanen-min.md): Slik finner og deler du den offentlige timeplanen din med kundene

### Kjente problemer og løsninger

- [Hvorfor sendes ikke meldingen min selv om den er under tegngrensen?](https://help.zenamu.com/nb/articles/10021047-hvorfor-sendes-ikke-meldingen-min-selv-om-den-er-under-tegngrensen.md)
- [Innloggingsproblem \(CAPTCHA\)](https://help.zenamu.com/nb/articles/10123851-innloggingsproblem-captcha.md)
- [Rask løsning: timen er full, men en ekstra booking dukket opp](https://help.zenamu.com/nb/articles/13915590-rask-losning-timen-er-full-men-en-ekstra-booking-dukket-opp.md)
- [Melding om sideoppdatering, appen fungerer ikke](https://help.zenamu.com/nb/articles/13917746-melding-om-sideoppdatering-appen-fungerer-ikke.md)
- [Nyhetsbrevintegrasjon: koble til på nytt og oppdatere tilgang](https://help.zenamu.com/nb/articles/13919759-nyhetsbrevintegrasjon-koble-til-pa-nytt-og-oppdatere-tilgang.md)
- [Automatisk avlysning av timer når minimumskapasiteten ikke er nådd](https://help.zenamu.com/nb/articles/13926520-automatisk-avlysning-av-timer-nar-minimumskapasiteten-ikke-er-nadd.md)
- [Flere instruktører for et kurs eller en time](https://help.zenamu.com/nb/articles/13926524-flere-instruktorer-for-et-kurs-eller-en-time.md)
- [Hvorfor pluginen eller timeplanen ikke vises på nettsiden din](https://help.zenamu.com/nb/articles/13926527-hvorfor-pluginen-eller-timeplanen-ikke-vises-pa-nettsiden-din.md)

### Integrasjoner \(plugins\)

- [Slik integrerer du timeplanen på nettsiden din](https://help.zenamu.com/nb/articles/10031563-slik-integrerer-du-timeplanen-pa-nettsiden-din.md)
- [Slik integrerer du listen over arrangementer på nettsiden din](https://help.zenamu.com/nb/articles/10031569-slik-integrerer-du-listen-over-arrangementer-pa-nettsiden-din.md)
- [Slik integrerer du kurslisten på nettsiden din](https://help.zenamu.com/nb/articles/10031736-slik-integrerer-du-kurslisten-pa-nettsiden-din.md)
- [Slik integrerer du timeplanen på Webnode-nettsiden din](https://help.zenamu.com/nb/articles/10031751-slik-integrerer-du-timeplanen-pa-webnode-nettsiden-din.md)
- [Slik integrerer du timeplanen på WordPress-nettsiden din](https://help.zenamu.com/nb/articles/10031792-slik-integrerer-du-timeplanen-pa-wordpress-nettsiden-din.md)
- [Slik integrerer du timeplanen på Wix-nettsiden din](https://help.zenamu.com/nb/articles/10031813-slik-integrerer-du-timeplanen-pa-wix-nettsiden-din.md)
- [Slik integrerer du timeplanen på nettsiden din via JavaScript](https://help.zenamu.com/nb/articles/10032201-slik-integrerer-du-timeplanen-pa-nettsiden-din-via-javascript.md)
- [Visningsspråk for plugin](https://help.zenamu.com/nb/articles/10031677-visningssprak-for-plugin.md)
- [🧩 Slik legger du til en plugin med forhåndsfiltrerte egenskaper](https://help.zenamu.com/nb/articles/12716564-slik-legger-du-til-en-plugin-med-forhandsfiltrerte-egenskaper.md): Du kan vise ulike deler av timeplanen din \(gruppetimer, kurs, arrangementer\) på forskjellige sider av nettstedet ditt med Zenamu-plugins — hver viser bare det du vil at besøkende skal se.
- [Zenamu-plugins](https://help.zenamu.com/nb/articles/13140949-zenamu-plugins.md): Innebygde plugins for nettsiden din

### Google Kalender-integrasjon

- [Hvordan integrere Zenamu-timene dine i Google Kalender](https://help.zenamu.com/nb/articles/10031510-hvordan-integrere-zenamu-timene-dine-i-google-kalender.md)

### Mobilapp

- [Mobilapp](https://help.zenamu.com/nb/articles/10366492-mobilapp.md)

### Videoer og spillelister

- [Hva er videobiblioteket, og hvordan du slår det på](https://help.zenamu.com/nb/articles/15500755-hva-er-videobiblioteket-og-hvordan-du-slar-det-pa.md): En oversikt over videobiblioteket i Zenamu: hva funksjonen gjør, hvordan du slår den på, og hva du trenger for å komme i gang.
- [Slik legger du til en video fra Vimeo eller YouTube](https://help.zenamu.com/nb/articles/15500764-slik-legger-du-til-en-video-fra-vimeo-eller-youtube.md): Hvordan du legger til en video i Zenamu med en lenke fra Vimeo eller YouTube, fyller ut opplysningene og setter den opp slik at ingen kan misbruke den.
- [Spillelister og rekkefølgen på videoene dine](https://help.zenamu.com/nb/articles/15500766-spillelister-og-rekkefolgen-pa-videoene-dine.md): Hvordan du samler videoer i spillelister i Zenamu, ordner dem og bruker spillelister både til tilgang via medlemskap og til enkeltsalg.
- [Tilgang til videoer via medlemskap](https://help.zenamu.com/nb/articles/15500767-tilgang-til-videoer-via-medlemskap.md): Hvordan du gir medlemmer tilgang til videoer i Zenamu: oppsett av tilgang på en spilleliste og reglene for når tilgangen gjelder og når den ikke gjelder.
- [Selge enkeltvideoer og spillelister](https://help.zenamu.com/nb/articles/15500768-selge-enkeltvideoer-og-spillelister.md): Hvordan du selger videoer og spillelister i Zenamu som et enkeltkjøp: pris, gyldighet, betalingsmetoder, rabattkoder, kvitteringer og styring av tilgang.
- [Slik ser og kjøper kundene videoene dine](https://help.zenamu.com/nb/articles/15500770-slik-ser-og-kjoper-kundene-videoene-dine.md): Kundens syn på videobiblioteket: hvor de finner biblioteket sitt, hvordan de fortsetter å se der de slapp, og hvordan de kjøper tilgang.
- [Videostatistikk](https://help.zenamu.com/nb/articles/15500775-videostatistikk.md): Hvordan du leser visningsstatistikken for videobiblioteket i Zenamu.

### Vilkår for bruk

- [Generelle vilkår og betingelser](https://help.zenamu.com/nb/articles/10031687-generelle-vilkar-og-betingelser.md)
- [Zenamu-plattformens personvernpolicy](https://help.zenamu.com/nb/articles/10031694-zenamu-plattformens-personvernpolicy.md)
- [Databehandlingsavtale](https://help.zenamu.com/nb/articles/10031704-databehandlingsavtale.md)
- [Liste over underleverandører](https://help.zenamu.com/nb/articles/10031719-liste-over-underleverandorer.md)

## Polski

### Moje konto i pierwsze kroki w systemie

- [Jak przejść z innego systemu rezerwacji na Zenamu](https://help.zenamu.com/pl/articles/10007825-jak-przejsc-z-innego-systemu-rezerwacji-na-zenamu.md)
- [Jak mogę zmienić swój osobisty e-mail?](https://help.zenamu.com/pl/articles/10045969-jak-moge-zmienic-swoj-osobisty-e-mail.md)
- [Jak usunąć moje konto?](https://help.zenamu.com/pl/articles/13481459-jak-usunac-moje-konto.md)
- [Jak mogę dodać kolejną lokalizację, w której odbywają się zajęcia?](https://help.zenamu.com/pl/articles/11503852-jak-moge-dodac-kolejna-lokalizacje-w-ktorej-odbywaja-sie-zajecia.md)
- [Gdzie mogę zaktualizować moje dane do faktury?](https://help.zenamu.com/pl/articles/11579618-gdzie-moge-zaktualizowac-moje-dane-do-faktury.md)
- [Gdzie zmienić kolor przycisku rezerwacji?](https://help.zenamu.com/pl/articles/12732908-gdzie-zmienic-kolor-przycisku-rezerwacji.md)
- [Logowanie i rejestracja przez media społecznościowe \(Facebook / Google\)](https://help.zenamu.com/pl/articles/12840169-logowanie-i-rejestracja-przez-media-spolecznosciowe-facebook-google.md)
- [Problemy z logowaniem i resetowanie hasła](https://help.zenamu.com/pl/articles/13915597-problemy-z-logowaniem-i-resetowanie-hasla.md)
- [API](https://help.zenamu.com/pl/articles/12780993-api.md): Gdzie mogę uzyskać dostęp do API?
- [Branding](https://help.zenamu.com/pl/articles/13141457-branding.md)
- [Powiadomienia dla klientów: tworzenie, edycja i wyświetlanie w grafiku](https://help.zenamu.com/pl/articles/13921668-powiadomienia-dla-klientow-tworzenie-edycja-i-wyswietlanie-w-grafiku.md)
- [Jak zmienić nazwę lub URL studia](https://help.zenamu.com/pl/articles/13926769-jak-zmienic-nazwe-lub-url-studia.md)
- [Twoja strona publicznego grafiku — link, kod QR i domena](https://help.zenamu.com/pl/articles/14033336-twoja-strona-publicznego-grafiku-link-kod-qr-i-domena.md): Gdzie znajdziesz adres URL publicznego grafiku, jak go skopiować, wygenerować kod QR i zmienić domenę studia

### Rezerwacje i zapisy na zajęcia i cykle zajęć

- [Jak mogę ukryć pojemność zajęć lub cyklu zajęć?](https://help.zenamu.com/pl/articles/11426931-jak-moge-ukryc-pojemnosc-zajec-lub-cyklu-zajec.md): Uniemożliw klientom podgląd, ile miejsc jest zajętych lub dostępnych.
- [Jak zwiększyć liczbę miejsc, które jedna osoba może zarezerwować w ramach jednej rezerwacji?](https://help.zenamu.com/pl/articles/10016869-jak-zwiekszyc-liczbe-miejsc-ktore-jedna-osoba-moze-zarezerwowac-w-ramach-jednej-rezerwacji.md)
- [Pola niestandardowe w formularzu rezerwacji](https://help.zenamu.com/pl/articles/10496379-pola-niestandardowe-w-formularzu-rezerwacji.md)
- [Lista oczekujących](https://help.zenamu.com/pl/articles/11628592-lista-oczekujacych.md)
- [Klienci: zastępstwa — dodawanie, edycja i usuwanie](https://help.zenamu.com/pl/articles/13917983-klienci-zastepstwa-dodawanie-edycja-i-usuwanie.md)
- [Jak używać zastępstw z poziomu administracji](https://help.zenamu.com/pl/articles/10021108-jak-uzywac-zastepstw-z-poziomu-administracji.md)
- [Nieusprawiedliwione nieobecności](https://help.zenamu.com/pl/articles/10031538-nieusprawiedliwione-nieobecnosci.md)
- [Chcę, aby wszyscy moi klienci byli zarejestrowani przed dokonaniem rezerwacji. Jak to zrobić?](https://help.zenamu.com/pl/articles/10026003-chce-aby-wszyscy-moi-klienci-byli-zarejestrowani-przed-dokonaniem-rezerwacji-jak-to-zrobic.md)
- [Zalogowany klient a gość przy rezerwacji — czym się różnią](https://help.zenamu.com/pl/articles/13915552-zalogowany-klient-a-gosc-przy-rezerwacji-czym-sie-roznia.md)
- [Zajęcia dla dzieci i rezerwacje dziecięce](https://help.zenamu.com/pl/articles/12569996-zajecia-dla-dzieci-i-rezerwacje-dzieciece.md)
- [Widoczność anulowanych zajęć w publicznym grafiku](https://help.zenamu.com/pl/articles/13925515-widocznosc-anulowanych-zajec-w-publicznym-grafiku.md)
- [Oświadczenia uczestnika w praktyce: szablony, wersje, podpisy i pominięcia](https://help.zenamu.com/pl/articles/13915496-oswiadczenia-uczestnika-w-praktyce-szablony-wersje-podpisy-i-pominiecia.md)
- [Jak ukryć zajęcia, cykl zajęć lub wydarzenie z publicznego grafiku](https://help.zenamu.com/pl/articles/13925092-jak-ukryc-zajecia-cykl-zajec-lub-wydarzenie-z-publicznego-grafiku.md)
- [Powtarzające się zajęcia z niestandardowym interwałem \(co 2 tygodnie, co miesiąc\)](https://help.zenamu.com/pl/articles/13926764-powtarzajace-sie-zajecia-z-niestandardowym-interwalem-co-2-tygodnie-co-miesiac.md)
- [Eksport uczestników](https://help.zenamu.com/pl/articles/14167765-eksport-uczestnikow.md): Możesz wyeksportować uczestników cykli zajęć, pojedynczych spotkań, wydarzeń i zajęć bezpośrednio z danego wydarzenia.

### Pomoc dotycząca cykli zajęć

- [Jak stworzyć cykl zajęć?](https://help.zenamu.com/pl/articles/10026714-jak-stworzyc-cykl-zajec.md)
- [Wspólne ustawienia cykli zajęć](https://help.zenamu.com/pl/articles/10026787-wspolne-ustawienia-cykli-zajec.md)
- [Jak zarządzać cyklem zajęć?](https://help.zenamu.com/pl/articles/10026989-jak-zarzadzac-cyklem-zajec.md)
- [Zastępstwa \(Rekompensaty\)](https://help.zenamu.com/pl/articles/10031548-zastepstwa-rekompensaty.md)
- [Jak dodać nowe spotkanie do trwającego cyklu zajęć?](https://help.zenamu.com/pl/articles/12818578-jak-dodac-nowe-spotkanie-do-trwajacego-cyklu-zajec.md)
- [Jak obliczana jest cena cyklu zajęć, który już się rozpoczął?](https://help.zenamu.com/pl/articles/10003702-jak-obliczana-jest-cena-cyklu-zajec-ktory-juz-sie-rozpoczal.md)
- [Konfiguracja warunków anulowania i zastępstw](https://help.zenamu.com/pl/articles/10479519-konfiguracja-warunkow-anulowania-i-zastepstw.md)
- [Cykle zajęć: jak anulować cykl zajęć przed terminem i powiadomić uczestników](https://help.zenamu.com/pl/articles/13915669-cykle-zajec-jak-anulowac-cykl-zajec-przed-terminem-i-powiadomic-uczestnikow.md)
- [Cykle zajęć: zmiana instruktora w trakcie trwania cyklu zajęć](https://help.zenamu.com/pl/articles/13920327-cykle-zajec-zmiana-instruktora-w-trakcie-trwania-cyklu-zajec.md)
- [Cykle zajęć: jak przenieść spotkanie w trwającym cyklu zajęć](https://help.zenamu.com/pl/articles/13924624-cykle-zajec-jak-przeniesc-spotkanie-w-trwajacym-cyklu-zajec.md)
- [Cykle zajęć: jak przenieść klienta między dwoma cyklami zajęć](https://help.zenamu.com/pl/articles/13924626-cykle-zajec-jak-przeniesc-klienta-miedzy-dwoma-cyklami-zajec.md)

### Wizyty indywidualne

- [Wprowadzenie do wizyt indywidualnych](https://help.zenamu.com/pl/articles/13823904-wprowadzenie-do-wizyt-indywidualnych.md)
- [Tworzenie i konfiguracja usługi](https://help.zenamu.com/pl/articles/13823910-tworzenie-i-konfiguracja-uslugi.md)
- [Zarządzanie specjalistami i przypisywanie do usług](https://help.zenamu.com/pl/articles/13823914-zarzadzanie-specjalistami-i-przypisywanie-do-uslug.md)
- [Ustawianie dostępności specjalistów](https://help.zenamu.com/pl/articles/13823917-ustawianie-dostepnosci-specjalistow.md)
- [Wizyty: konflikty dostępności i dni niedostępne](https://help.zenamu.com/pl/articles/13915501-wizyty-konflikty-dostepnosci-i-dni-niedostepne.md)
- [Zarządzanie rezerwacjami](https://help.zenamu.com/pl/articles/13823920-zarzadzanie-rezerwacjami.md)
- [Wizyty indywidualne: rezerwacje oczekujące — zatwierdzenie, odrzucenie i automatyczne anulowanie](https://help.zenamu.com/pl/articles/13920094-wizyty-indywidualne-rezerwacje-oczekujace-zatwierdzenie-odrzucenie-i-automatyczne-anulowanie.md)
- [Płatności i warunki anulowania](https://help.zenamu.com/pl/articles/13823922-platnosci-i-warunki-anulowania.md)
- [Powiadomienia e-mail](https://help.zenamu.com/pl/articles/13823923-powiadomienia-e-mail.md)
- [Publiczna strona rezerwacji](https://help.zenamu.com/pl/articles/13823926-publiczna-strona-rezerwacji.md)
- [Jak wysłać wiadomość do klienta z poziomu rezerwacji \(Wizyty\)](https://help.zenamu.com/pl/articles/13915505-jak-wyslac-wiadomosc-do-klienta-z-poziomu-rezerwacji-wizyty.md)
- [Śledzenie dostępności terminów i powiadomienia](https://help.zenamu.com/pl/articles/13915509-sledzenie-dostepnosci-terminow-i-powiadomienia.md)
- [Wizyty indywidualne: role i uprawnienia w szczegółach rezerwacji](https://help.zenamu.com/pl/articles/13919820-wizyty-indywidualne-role-i-uprawnienia-w-szczegolach-rezerwacji.md)
- [Wizyty indywidualne: szczegóły rezerwacji krok po kroku](https://help.zenamu.com/pl/articles/13919907-wizyty-indywidualne-szczegoly-rezerwacji-krok-po-kroku.md)

### Dla Twoich klientów

- [Jak anulować rezerwację?](https://help.zenamu.com/pl/articles/10006863-jak-anulowac-rezerwacje.md)
- [Jak zarezerwować miejsce na zajęcia?](https://help.zenamu.com/pl/articles/10006936-jak-zarezerwowac-miejsce-na-zajecia.md)
- [Jak utworzyć konto w systemie rezerwacji Zenamu?](https://help.zenamu.com/pl/articles/10011640-jak-utworzyc-konto-w-systemie-rezerwacji-zenamu.md)
- [Jak kupić i zrealizować bon podarunkowy](https://help.zenamu.com/pl/articles/10509225-jak-kupic-i-zrealizowac-bon-podarunkowy.md)

### Zasady anulowania rezerwacji

- [Warunki anulowania rezerwacji](https://help.zenamu.com/pl/articles/10022102-warunki-anulowania-rezerwacji.md)

### Uprawnienia instruktorów studia

- [Uprawnienia instruktorów studia](https://help.zenamu.com/pl/articles/10022111-uprawnienia-instruktorow-studia.md)
- [Jak ukryć instruktora ze strony publicznej](https://help.zenamu.com/pl/articles/13724559-jak-ukryc-instruktora-ze-strony-publicznej.md): Ukryj instruktora, usuń instruktora ze strony, niewidoczny profil instruktora, instruktor wydarzenia niewidoczny
- [Role i uprawnienia w panelu: kto co może](https://help.zenamu.com/pl/articles/13915543-role-i-uprawnienia-w-panelu-kto-co-moze.md)
- [Ustawienia: role w zespole i bezpieczne delegowanie uprawnień](https://help.zenamu.com/pl/articles/13915575-ustawienia-role-w-zespole-i-bezpieczne-delegowanie-uprawnien.md)
- [Jak skonfigurować administratorów studia i przekazać własność konta](https://help.zenamu.com/pl/articles/13926219-jak-skonfigurowac-administratorow-studia-i-przekazac-wlasnosc-konta.md)

### Zamówienia

- [Zarządzanie zamówieniami w panelu administracyjnym: przegląd dostępnych akcji](https://help.zenamu.com/pl/articles/13915512-zarzadzanie-zamowieniami-w-panelu-administracyjnym-przeglad-dostepnych-akcji.md)
- [Jak działają zwroty i statusy zamówień](https://help.zenamu.com/pl/articles/13915483-jak-dzialaja-zwroty-i-statusy-zamowien.md)
- [Eksport zamówień](https://help.zenamu.com/pl/articles/10355629-eksport-zamowien.md): Jak wyeksportować zamówienia do księgowości
- [Proste paragony w systemie rezerwacyjnym Zenamu](https://help.zenamu.com/pl/articles/10031533-proste-paragony-w-systemie-rezerwacyjnym-zenamu.md)
- [Potwierdzenie płatności vs dokument korekty: kiedy co pobrać](https://help.zenamu.com/pl/articles/13919983-potwierdzenie-platnosci-vs-dokument-korekty-kiedy-co-pobrac.md)
- [Jak dodać dane do faktury dla klientów?](https://help.zenamu.com/pl/articles/10429303-jak-dodac-dane-do-faktury-dla-klientow.md)
- [Pobieranie podatku \(VAT\)](https://help.zenamu.com/pl/articles/13719223-pobieranie-podatku-vat.md)
- [Jak zmienić kwotę i stawkę VAT na konkretnym zamówieniu](https://help.zenamu.com/pl/articles/13915515-jak-zmienic-kwote-i-stawke-vat-na-konkretnym-zamowieniu.md)
- [Ustawienia podatków: co sprawdzić po zmianie stawki](https://help.zenamu.com/pl/articles/13921364-ustawienia-podatkow-co-sprawdzic-po-zmianie-stawki.md)
- [Dane rozliczeniowe klientów — kompletny przewodnik](https://help.zenamu.com/pl/articles/14136627-dane-rozliczeniowe-klientow-kompletny-przewodnik.md): Jak działa automatyczne zbieranie danych rozliczeniowych, samoobsługa dla klientów i bypass administratora
- [Paragon vs faktura](https://help.zenamu.com/pl/articles/14136645-paragon-vs-faktura.md): Jak wybrać typ dokumentu

### Płatności

- [Ustawienia: metody płatności — dodawanie, edycja i usuwanie](https://help.zenamu.com/pl/articles/13919755-ustawienia-metody-platnosci-dodawanie-edycja-i-usuwanie.md)
- [Płatność przelewem bankowym i jak ją ustawić](https://help.zenamu.com/pl/articles/10021138-platnosc-przelewem-bankowym-i-jak-ja-ustawic.md)
- [Automatyczne dopasowywanie płatności przelewem bankowym](https://help.zenamu.com/pl/articles/13192185-automatyczne-dopasowywanie-platnosci-przelewem-bankowym.md)
- [Automatyczne parowanie płatności: rozwiązywanie problemów i stany błędów](https://help.zenamu.com/pl/articles/13915521-automatyczne-parowanie-platnosci-rozwiazywanie-problemow-i-stany-bledow.md)
- [Ceny z benefitami](https://help.zenamu.com/pl/articles/10010292-ceny-z-benefitami.md): Jak oferować specjalne ceny dla płatności benefitami
- [Ustawienia płatności na miejscu](https://help.zenamu.com/pl/articles/15645680-ustawienia-platnosci-na-miejscu.md)

### Pakiety kredytów i karnety

- [Karnety kredytowe i wejściowe](https://help.zenamu.com/pl/articles/10027619-karnety-kredytowe-i-wejsciowe.md)
- [System kredytów](https://help.zenamu.com/pl/articles/10027690-system-kredytow.md)
- [Karnety wejściowe \(czasami nazywane po prostu karnetami\)](https://help.zenamu.com/pl/articles/10028060-karnety-wejsciowe-czasami-nazywane-po-prostu-karnetami.md)
- [Jak doładować kredyty z własną ceną?](https://help.zenamu.com/pl/articles/11511177-jak-doladowac-kredyty-z-wlasna-cena.md)
- [Jak dodać wejściówki klientowi z poziomu administracji?](https://help.zenamu.com/pl/articles/12147302-jak-dodac-wejsciowki-klientowi-z-poziomu-administracji.md): Jak dodać lub usunąć dowolną liczbę wejściówek za dowolną cenę lub za darmo
- [Jak dodać kredyty, wejściówki lub zastępstwa dla klientów](https://help.zenamu.com/pl/articles/10009967-jak-dodac-kredyty-wejsciowki-lub-zastepstwa-dla-klientow.md): Dodaj z panelu administratora
- [Ręczna korekta kredytów i wejściówek: bezpieczny proces](https://help.zenamu.com/pl/articles/13915568-reczna-korekta-kredytow-i-wejsciowek-bezpieczny-proces.md)
- [Kategorie karnetów](https://help.zenamu.com/pl/articles/15956464-kategorie-karnetow.md): Podziel karnety na osobne kategorie i dokładnie określ, na jakich zajęciach klienci mogą ich używać — na przykład tylko na zajęcia reformer albo u konkretnego instruktora.

### Członkostwa

- [Członkostwa – jak działają limity rezerwacji](https://help.zenamu.com/pl/articles/13666939-czlonkostwa-jak-dzialaja-limity-rezerwacji.md): Limity dzienne i tygodniowe liczą się według kalendarza, a limit miesięczny według okresu konkretnego członkostwa.
- [Jak dodać poziomy członkostwa z różnymi cenami zajęć](https://help.zenamu.com/pl/articles/12121831-jak-dodac-poziomy-czlonkostwa-z-roznymi-cenami-zajec.md): Tworzyć kilka poziomów \(np. Złoty, Srebrny, Platynowy\) z własnymi cenami lub zniżkami na wybrane zajęcia.
- [Jak usunąć członkostwo?](https://help.zenamu.com/pl/articles/12629488-jak-usunac-czlonkostwo.md): Możesz usunąć członkostwo po jego zarchiwizowaniu.
- [Ograniczenie członkostw do wybranych zajęć](https://help.zenamu.com/pl/articles/12109154-ograniczenie-czlonkostw-do-wybranych-zajec.md): Chciałbym utworzyć oddzielne członkostwa, które będą ważne tylko na określone zajęcia.
- [Jak zmienić kolejność członkostw w widoku publicznym?](https://help.zenamu.com/pl/articles/12629674-jak-zmienic-kolejnosc-czlonkostw-w-widoku-publicznym.md)

### Zewnętrzni instruktorzy i studia partnerskie

- [Współpraca studiów — przegląd i konfiguracja](https://help.zenamu.com/pl/articles/14040883-wspolpraca-studiow-przeglad-i-konfiguracja.md): Jak połączyć dwa studia w Zenamu, skonfigurować współpracę i zarządzać udostępnianymi zajęciami.
- [Udostępnianie zajęć i jak współpraca wygląda z perspektywy klientów](https://help.zenamu.com/pl/articles/14040889-udostepnianie-zajec-i-jak-wspolpraca-wyglada-z-perspektywy-klientow.md): Jak udostępniać zajęcia, cykle zajęć i wydarzenia partnerowi, i co widzą klienci przy rezerwacji.
- [Statystyki współpracy](https://help.zenamu.com/pl/articles/14040893-statystyki-wspolpracy.md): Jak przeglądać statystyki rezerwacji i przychodów z udostępnionych zajęć ze współpracy.
- [Współpraca — FAQ](https://help.zenamu.com/pl/articles/14040897-wspolpraca-faq.md): Odpowiedzi na najczęściej zadawane pytania dotyczące współpracy studiów w Zenamu.

### Zajęcia online

- [Jak stworzyć zajęcia online?](https://help.zenamu.com/pl/articles/10031493-jak-stworzyc-zajecia-online.md)

### Automatyczne powiadomienia e-mailowe

- [Automatyczne powiadomienia e-mailowe](https://help.zenamu.com/pl/articles/10022387-automatyczne-powiadomienia-e-mailowe.md)
- [Powiadomienia o nowych zamówieniach bonów podarunkowych](https://help.zenamu.com/pl/articles/13927110-powiadomienia-o-nowych-zamowieniach-bonow-podarunkowych.md)

### Wsparcie marketingowe

- [Udostępnij swoje wydarzenie](https://help.zenamu.com/pl/articles/12311627-udostepnij-swoje-wydarzenie.md): Udostępnij bezpośrednio na Facebook.com, WhatsApp, e-mailem lub po prostu skopiuj publiczny link do wydarzenia.
- [Utwórz bon podarunkowy](https://help.zenamu.com/pl/articles/12898373-utworz-bon-podarunkowy.md)

### Wynajem przestrzeni studia

- [Jak zaoferować swoją przestrzeń do wynajęcia](https://help.zenamu.com/pl/articles/15917123-jak-zaoferowac-swoja-przestrzen-do-wynajecia.md): Utwórz ogłoszenie wynajmu sali, ustaw cenę i dostępność, a potem opublikuj je dla innych instruktorów.
- [Warunki anulowania wynajmu](https://help.zenamu.com/pl/articles/15917127-warunki-anulowania-wynajmu.md): Ile najemca odzyskuje przy anulowaniu: trzy gotowe poziomy warunków anulowania oraz reguły własne.
- [Akceptowanie próśb o wynajem](https://help.zenamu.com/pl/articles/15917128-akceptowanie-prosb-o-wynajem.md): Jak dociera do Ciebie prośba o wynajem, ile masz czasu na decyzję i co się stanie, gdy nie odpowiesz na czas.
- [Płatności i zwroty przy wynajmie](https://help.zenamu.com/pl/articles/15917131-platnosci-i-zwroty-przy-wynajmie.md): Jak najemca płaci za wynajem, kiedy i jak wracają pieniądze oraz gdzie najemca znajdzie swoje rezerwacje.
- [Plany i opłaty przy wynajmie](https://help.zenamu.com/pl/articles/15917133-plany-i-oplaty-przy-wynajmie.md): Który plan odblokowuje wynajem przestrzeni, jakie obowiązują opłaty i co się dzieje po przejściu na niższy plan.
- [Kolizje w grafiku i ograniczenia](https://help.zenamu.com/pl/articles/15917135-kolizje-w-grafiku-i-ograniczenia.md): Co Zenamu sprawdza, aby wynajmy nie kolidowały z Twoim grafikiem, gdzie sprawdzanie ma granice i co widzą klienci.

### Plany taryfowe \(subskrypcje\)

- [Jak przejść na wyższy plan?](https://help.zenamu.com/pl/articles/10006873-jak-przejsc-na-wyzszy-plan.md)
- [Jak przejść na niższy plan?](https://help.zenamu.com/pl/articles/10019398-jak-przejsc-na-nizszy-plan.md)
- [Na jaki plan się zdecydować?](https://help.zenamu.com/pl/articles/10019399-na-jaki-plan-sie-zdecydowac.md)
- [Co liczy się jako 1 zamówienie?](https://help.zenamu.com/pl/articles/10019400-co-liczy-sie-jako-1-zamowienie.md)
- [Co się stanie, gdy skończy się mój okres próbny?](https://help.zenamu.com/pl/articles/10019402-co-sie-stanie-gdy-skonczy-sie-moj-okres-probny.md)
- [Jak wrócić do wersji darmowej?](https://help.zenamu.com/pl/articles/10250475-jak-wrocic-do-wersji-darmowej.md)
- [System rezerwacji za darmo](https://help.zenamu.com/pl/articles/10031519-system-rezerwacji-za-darmo.md)
- [Jak zamówić plan?](https://help.zenamu.com/pl/articles/10380219-jak-zamowic-plan.md)
- [Gdzie znajdę fakturę za system rezerwacji Zenamu?](https://help.zenamu.com/pl/articles/10082935-gdzie-znajde-fakture-za-system-rezerwacji-zenamu.md)
- [Co się stanie, gdy przekroczę limit zamówień mojego planu?](https://help.zenamu.com/pl/articles/10535391-co-sie-stanie-gdy-przekrocze-limit-zamowien-mojego-planu.md)
- [Jak anulować abonament?](https://help.zenamu.com/pl/articles/11502009-jak-anulowac-abonament.md)
- [Gdzie mogę pobrać fakturę za abonament Zenamu?](https://help.zenamu.com/pl/articles/10383057-gdzie-moge-pobrac-fakture-za-abonament-zenamu.md)
- [Plany abonamentu i rozliczenia — rozwiązywanie problemów](https://help.zenamu.com/pl/articles/13915602-plany-abonamentu-i-rozliczenia-rozwiazywanie-problemow.md)
- [Jak zmienić kartę płatniczą do abonamentu Zenamu](https://help.zenamu.com/pl/articles/13925920-jak-zmienic-karte-platnicza-do-abonamentu-zenamu.md)
- [Jak zmienić abonament z miesięcznego na roczny \(i odwrotnie\)](https://help.zenamu.com/pl/articles/13925970-jak-zmienic-abonament-z-miesiecznego-na-roczny-i-odwrotnie.md)
- [Jak działa rozliczanie abonamentu — okresy rozliczeniowe i zmiana planu](https://help.zenamu.com/pl/articles/13926658-jak-dziala-rozliczanie-abonamentu-okresy-rozliczeniowe-i-zmiana-planu.md)
- [Abonament bez VAT dla firm z UE \(odwrotne obciążenie\)](https://help.zenamu.com/pl/articles/13926660-abonament-bez-vat-dla-firm-z-ue-odwrotne-obciazenie.md)

### Najczęściej zadawane pytania i odpowiedzi

- [Jak mieć dwa oddzielne konta \(studio/freelancer\)](https://help.zenamu.com/pl/articles/11388504-jak-miec-dwa-oddzielne-konta-studio-freelancer.md): Jak zarządzać każdym kontem z osobnym grafikiem?
- [Jak importować klientów z innego systemu rezerwacji do Zenamu?](https://help.zenamu.com/pl/articles/10031589-jak-importowac-klientow-z-innego-systemu-rezerwacji-do-zenamu.md)
- [Jak podzielić płatność za wydarzenie na zaliczkę i dopłatę?](https://help.zenamu.com/pl/articles/10031597-jak-podzielic-platnosc-za-wydarzenie-na-zaliczke-i-doplate.md)
- [Dlaczego nie otrzymałem e-maila z systemu rezerwacji Zenamu?](https://help.zenamu.com/pl/articles/10031617-dlaczego-nie-otrzymalem-e-maila-z-systemu-rezerwacji-zenamu.md)
- [Mam skonfigurowane płatności przez Stripe, ale moje zajęcia/cykle zajęć/wydarzenia nie są dostępne do płatności kartą, dlaczego?](https://help.zenamu.com/pl/articles/10031672-mam-skonfigurowane-platnosci-przez-stripe-ale-moje-zajecia-cykle-zajec-wydarzenia-nie-sa-dostepne-do-platnosci-karta-dlaczego.md)
- [Zostałem płatnikiem VAT \(tylko w UE\)](https://help.zenamu.com/pl/articles/10311518-zostalem-platnikiem-vat-tylko-w-ue.md)
- [Jak utworzyć kod promocyjny?](https://help.zenamu.com/pl/articles/10432264-jak-utworzyc-kod-promocyjny.md)
- [Jakie bramki płatności obsługuje Zenamu?](https://help.zenamu.com/pl/articles/10078722-jakie-bramki-platnosci-obsluguje-zenamu.md)
- [Jak zarządzać klientem, który nie ma rejestracji w Zenamie?](https://help.zenamu.com/pl/articles/10025973-jak-zarzadzac-klientem-ktory-nie-ma-rejestracji-w-zenamie.md)
- [Jak ustawić "Pierwsze zajęcia za darmo"?](https://help.zenamu.com/pl/articles/10528756-jak-ustawic-pierwsze-zajecia-za-darmo.md)
- [Jak dodać kolejnych uczestników po rozpoczęciu zajęć?](https://help.zenamu.com/pl/articles/10016877-jak-dodac-kolejnych-uczestnikow-po-rozpoczeciu-zajec.md)
- [Jak zmienić cenę zajęć dla jednego klienta?](https://help.zenamu.com/pl/articles/10026015-jak-zmienic-cene-zajec-dla-jednego-klienta.md)
- [Jak uzupełnić dane do faktury, jeśli jestem osobą prywatną z numerem NIP, ale nie jestem płatnikiem VAT?](https://help.zenamu.com/pl/articles/11000381-jak-uzupelnic-dane-do-faktury-jesli-jestem-osoba-prywatna-z-numerem-nip-ale-nie-jestem-platnikiem-vat.md)
- [Jak zmienić administratora konta studia/freelancera](https://help.zenamu.com/pl/articles/11130988-jak-zmienic-administratora-konta-studia-freelancera.md): Jak przenieść uprawnienia administratora na inne konto
- [Jak anulować udział klienta w cyklu zajęć, który już się odbył?](https://help.zenamu.com/pl/articles/11196540-jak-anulowac-udzial-klienta-w-cyklu-zajec-ktory-juz-sie-odbyl.md): Cykl zajęć już się odbył, ale chcę anulować cały udział jednego klienta.
- [Jak sprawdzić, czy lista oczekujących działa](https://help.zenamu.com/pl/articles/11761429-jak-sprawdzic-czy-lista-oczekujacych-dziala.md): Krok po kroku jak działa funkcja listy oczekujących
- [Jak dodać informacje do instruktora](https://help.zenamu.com/pl/articles/11768038-jak-dodac-informacje-do-instruktora.md)
- [Jak wyświetlić osoby z listy oczekujących po zakończonych zajęciach?](https://help.zenamu.com/pl/articles/11963005-jak-wyswietlic-osoby-z-listy-oczekujacych-po-zakonczonych-zajeciach.md)
- [Jak oznaczyć wynajem sali studia?](https://help.zenamu.com/pl/articles/12353139-jak-oznaczyc-wynajem-sali-studia.md)
- [Gdzie znaleźć statystyki płatności dla każdego instruktora?](https://help.zenamu.com/pl/articles/12385607-gdzie-znalezc-statystyki-platnosci-dla-kazdego-instruktora.md)
- [Moja karta wygasła i mam nieopłaconą płatność, co robić?](https://help.zenamu.com/pl/articles/12595168-moja-karta-wygasla-i-mam-nieoplacona-platnosc-co-robic.md): Możesz ponowić płatność inną kartą w szczegółach płatności.
- [Wygasanie i przedłużanie kredytów/wejściówek](https://help.zenamu.com/pl/articles/12646087-wygasanie-i-przedluzanie-kredytow-wejsciowek.md)
- [Ustawiłem cenę za pojedyncze spotkanie w cyklu, ale nie pojawia się.](https://help.zenamu.com/pl/articles/12665551-ustawilem-cene-za-pojedyncze-spotkanie-w-cyklu-ale-nie-pojawia-sie.md)
- [Jeśli ktoś użyje kodu rabatowego do zakupu odnawialnego członkostwa – czy Zenamu pobierze pełną cenę za drugi miesiąc?](https://help.zenamu.com/pl/articles/12889449-jesli-ktos-uzyje-kodu-rabatowego-do-zakupu-odnawialnego-czlonkostwa-czy-zenamu-pobierze-pelna-cene-za-drugi-miesiac.md): Czy kod rabatowy zostanie zastosowany tylko raz, czy też odnawialne członkostwo będzie nadal w obniżonej cenie \(na podstawie użytego kodu rabatowego\).
- [Jak zrealizować bon z panelu administracyjnego](https://help.zenamu.com/pl/articles/13142086-jak-zrealizowac-bon-z-panelu-administracyjnego.md): Jeśli klient przyniesie wydrukowany bon, możesz go zrealizować \(przypisać\) bezpośrednio z poziomu administracji.
- [W jakim języku generowane są faktury i potwierdzenia?](https://help.zenamu.com/pl/articles/13209294-w-jakim-jezyku-generowane-sa-faktury-i-potwierdzenia.md): Ustawienia języka dla faktur klientów i faktur za abonament
- [Jak wysłać wiadomość zbiorczą do wszystkich uczestników?](https://help.zenamu.com/pl/articles/13375624-jak-wyslac-wiadomosc-zbiorcza-do-wszystkich-uczestnikow.md)
- [Członkostwa – płatności cykliczne](https://help.zenamu.com/pl/articles/13644944-czlonkostwa-platnosci-cykliczne.md): Tak — Zenamu obsługuje teraz subskrypcje członkostw, które automatycznie obciążają karty klientów co miesiąc, kwartał lub rok. Jak działają i czym różnią się od jednorazowych członkostw.
- [Czy interfejs rezerwacji zmienia język automatycznie na podstawie języka przeglądarki?](https://help.zenamu.com/pl/articles/13670945-czy-interfejs-rezerwacji-zmienia-jezyk-automatycznie-na-podstawie-jezyka-przegladarki.md): Czy Zenamu obsługuje angielski? Jak tworzyć dwujęzyczne opisy zajęć?
- [Kiedy klienci podpisują oświadczenie o zrzeczeniu się odpowiedzialności?](https://help.zenamu.com/pl/articles/13700685-kiedy-klienci-podpisuja-oswiadczenie-o-zrzeczeniu-sie-odpowiedzialnosci.md): Jak i kiedy oświadczenie o zrzeczeniu się odpowiedzialności jest pokazywane klientom podczas rezerwacji
- [Dlaczego nie widzę paragonów i jak je włączyć](https://help.zenamu.com/pl/articles/13915531-dlaczego-nie-widze-paragonow-i-jak-je-wlaczyc.md)
- [Zajęcia, cykl zajęć, wydarzenie, wizyta — czym się różnią](https://help.zenamu.com/pl/articles/13915548-zajecia-cykl-zajec-wydarzenie-wizyta-czym-sie-roznia.md)
- [Tagi klientów a notatki: kiedy co stosować](https://help.zenamu.com/pl/articles/13915564-tagi-klientow-a-notatki-kiedy-co-stosowac.md)
- [Cykle zajęć: jednorazowe zajęcia a cykl zajęć — jak wybrać odpowiedni typ](https://help.zenamu.com/pl/articles/13915580-cykle-zajec-jednorazowe-zajecia-a-cykl-zajec-jak-wybrac-odpowiedni-typ.md)
- [Klienci: zduplikowane profile — jak je rozwiązać bez utraty danych](https://help.zenamu.com/pl/articles/13915584-klienci-zduplikowane-profile-jak-je-rozwiazac-bez-utraty-danych.md)
- [Kod promocyjny nie działa: diagnostyka krok po kroku](https://help.zenamu.com/pl/articles/13917976-kod-promocyjny-nie-dziala-diagnostyka-krok-po-kroku.md)
- [Zamówienie oczekuje na zwrot, ale płatność już wysłana](https://help.zenamu.com/pl/articles/13920236-zamowienie-oczekuje-na-zwrot-ale-platnosc-juz-wyslana.md)
- [Obecność i płatność: jak prawidłowo oznaczyć status uczestnika](https://help.zenamu.com/pl/articles/13924630-obecnosc-i-platnosc-jak-prawidlowo-oznaczyc-status-uczestnika.md)
- [Dlaczego statystyki przychodów i zamówienia się nie zgadzają](https://help.zenamu.com/pl/articles/13925001-dlaczego-statystyki-przychodow-i-zamowienia-sie-nie-zgadzaja.md)
- [Design bonu podarunkowego — opcje personalizacji](https://help.zenamu.com/pl/articles/13926774-design-bonu-podarunkowego-opcje-personalizacji.md)
- [Wydarzenia i cykle zajęć bez rezerwacji online \(tylko informacyjnie\)](https://help.zenamu.com/pl/articles/13927079-wydarzenia-i-cykle-zajec-bez-rezerwacji-online-tylko-informacyjnie.md)
- [Usuwanie klienta ze studia vs. usuwanie konta klienta](https://help.zenamu.com/pl/articles/13927087-usuwanie-klienta-ze-studia-vs-usuwanie-konta-klienta.md)
- [Wielodniowe cykle zajęć i wydarzenia \(np. sobota + niedziela jako jeden blok\)](https://help.zenamu.com/pl/articles/13927102-wielodniowe-cykle-zajec-i-wydarzenia-np-sobota-niedziela-jako-jeden-blok.md)
- [Dlaczego nie widzę opcji "płatność na miejscu" dla karnetów lub kredytów?](https://help.zenamu.com/pl/articles/14817468-dlaczego-nie-widze-opcji-platnosc-na-miejscu-dla-karnetow-lub-kredytow.md): Dlaczego klienci nie mogą zapłacić za karnety lub kredyty na miejscu?
- [Gdzie klienci mogą zobaczyć mój grafik zajęć?](https://help.zenamu.com/pl/articles/14836879-gdzie-klienci-moga-zobaczyc-moj-grafik-zajec.md): Jak znaleźć i udostępnić klientom swój publiczny grafik

### Znane problemy i ich rozwiązania

- [Chcę wysłać wiadomość do klientów, mam mniej niż 1500 znaków, a mimo to nie mogę jej wysłać. Co z tym zrobić?](https://help.zenamu.com/pl/articles/10021047-chce-wyslac-wiadomosc-do-klientow-mam-mniej-niz-1500-znakow-a-mimo-to-nie-moge-jej-wyslac-co-z-tym-zrobic.md)
- [Problem z logowaniem \(CAPTCHA\)](https://help.zenamu.com/pl/articles/10123851-problem-z-logowaniem-captcha.md)
- [Szybka pomoc: zajęcia pełne, ale pojawiła się dodatkowa rezerwacja](https://help.zenamu.com/pl/articles/13915590-szybka-pomoc-zajecia-pelne-ale-pojawila-sie-dodatkowa-rezerwacja.md)
- [Komunikat o odświeżeniu strony, aplikacja nie działa](https://help.zenamu.com/pl/articles/13917746-komunikat-o-odswiezeniu-strony-aplikacja-nie-dziala.md)
- [Integracja newslettera: ponowne połączenie i aktualizacja dostępów](https://help.zenamu.com/pl/articles/13919759-integracja-newslettera-ponowne-polaczenie-i-aktualizacja-dostepow.md)
- [Automatyczne anulowanie zajęć, gdy minimalna liczba uczestników nie zostanie osiągnięta](https://help.zenamu.com/pl/articles/13926520-automatyczne-anulowanie-zajec-gdy-minimalna-liczba-uczestnikow-nie-zostanie-osiagnieta.md)
- [Wielu instruktorów dla cyklu zajęć lub zajęć](https://help.zenamu.com/pl/articles/13926524-wielu-instruktorow-dla-cyklu-zajec-lub-zajec.md)
- [Dlaczego plugin lub grafik nie wyświetla się na mojej stronie](https://help.zenamu.com/pl/articles/13926527-dlaczego-plugin-lub-grafik-nie-wyswietla-sie-na-mojej-stronie.md)

### Integracje \(wtyczki\)

- [Jak umieścić kalendarz rezerwacji z listą zajęć na swojej stronie internetowej](https://help.zenamu.com/pl/articles/10031563-jak-umiescic-kalendarz-rezerwacji-z-lista-zajec-na-swojej-stronie-internetowej.md)
- [Jak umieścić ofertę wydarzeń na swojej stronie internetowej](https://help.zenamu.com/pl/articles/10031569-jak-umiescic-oferte-wydarzen-na-swojej-stronie-internetowej.md)
- [Jak umieścić ofertę cykli zajęć na swojej stronie internetowej](https://help.zenamu.com/pl/articles/10031736-jak-umiescic-oferte-cykli-zajec-na-swojej-stronie-internetowej.md)
- [Jak umieścić grafik z Zenamu na stronie w Webnode?](https://help.zenamu.com/pl/articles/10031751-jak-umiescic-grafik-z-zenamu-na-stronie-w-webnode.md)
- [Jak umieścić grafik z Zenamu na stronie w WordPress?](https://help.zenamu.com/pl/articles/10031792-jak-umiescic-grafik-z-zenamu-na-stronie-w-wordpress.md)
- [Jak umieścić grafik z Zenamu na stronie w Wix.com?](https://help.zenamu.com/pl/articles/10031813-jak-umiescic-grafik-z-zenamu-na-stronie-w-wix-com.md)
- [Jak wstawić grafik na stronę za pomocą JavaScriptu?](https://help.zenamu.com/pl/articles/10032201-jak-wstawic-grafik-na-strone-za-pomoca-javascriptu.md)
- [Język, w którym wyświetlają się wtyczki \(integracje\)](https://help.zenamu.com/pl/articles/10031677-jezyk-w-ktorym-wyswietlaja-sie-wtyczki-integracje.md)
- [Jak dodać plugin z wstępnie ustawionymi filtrami](https://help.zenamu.com/pl/articles/12716564-jak-dodac-plugin-z-wstepnie-ustawionymi-filtrami.md): Możesz wyświetlać różne części grafiku \(zajęcia, cykle zajęć, wydarzenia\) na osobnych stronach swojej witryny za pomocą pluginów Zenamu — każdy pokazuje tylko to, co chcesz, aby widzieli odwiedzający.
- [Pluginy Zenamu](https://help.zenamu.com/pl/articles/13140949-pluginy-zenamu.md): Osadzane pluginy dla Twojej strony internetowej

### Integracja z Kalendarzem Google

- [Jak zintegrować swoje zajęcia w Zenamu z kalendarzem Google?](https://help.zenamu.com/pl/articles/10031510-jak-zintegrowac-swoje-zajecia-w-zenamu-z-kalendarzem-google.md)

### Aplikacja mobilna

- [Aplikacja mobilna](https://help.zenamu.com/pl/articles/10366492-aplikacja-mobilna.md)

### Filmy i playlisty

- [Czym jest biblioteka filmów i jak ją włączyć](https://help.zenamu.com/pl/articles/15500755-czym-jest-biblioteka-filmow-i-jak-ja-wlaczyc.md): Przegląd biblioteki filmów w Zenamu: co umożliwia, jak ją włączyć i czego potrzebujesz, żeby zacząć.
- [Jak dodać film z Vimeo lub YouTube](https://help.zenamu.com/pl/articles/15500764-jak-dodac-film-z-vimeo-lub-youtube.md): Jak dodać film do Zenamu przez link z Vimeo lub YouTube, uzupełnić jego dane i ustawić go tak, żeby nikt nie mógł go wykorzystać niezgodnie z przeznaczeniem.
- [Playlisty i kolejność Twoich filmów](https://help.zenamu.com/pl/articles/15500766-playlisty-i-kolejnosc-twoich-filmow.md): Jak grupować filmy w playlisty w Zenamu, układać je i wykorzystywać playlisty zarówno do dostępu przez członkostwo, jak i do sprzedaży jednorazowej.
- [Dostęp do filmów przez członkostwo](https://help.zenamu.com/pl/articles/15500767-dostep-do-filmow-przez-czlonkostwo.md): Jak dać członkom dostęp do filmów w Zenamu: ustawianie dostępu przy playliście oraz zasady, kiedy dostęp obowiązuje, a kiedy nie.
- [Sprzedaż pojedynczych filmów i playlist](https://help.zenamu.com/pl/articles/15500768-sprzedaz-pojedynczych-filmow-i-playlist.md): Jak sprzedawać filmy i playlisty w Zenamu jako zakup jednorazowy: cena, ważność, metody płatności, kody promocyjne, potwierdzenia płatności i zarządzanie dostępem.
- [Jak klienci widzą i kupują Twoje filmy](https://help.zenamu.com/pl/articles/15500770-jak-klienci-widza-i-kupuja-twoje-filmy.md): Biblioteka filmów z perspektywy klienta: gdzie znajduje swoją bibliotekę, jak wznawia oglądanie od miejsca, w którym przerwał, i jak kupuje dostęp.
- [Statystyki filmów](https://help.zenamu.com/pl/articles/15500775-statystyki-filmow.md): Jak czytać statystyki oglądalności filmów w Zenamu.

### Warunki użytkowania

- [Ogólne warunki korzystania](https://help.zenamu.com/pl/articles/10031687-ogolne-warunki-korzystania.md)
- [Polityka prywatności platformy Zenamu](https://help.zenamu.com/pl/articles/10031694-polityka-prywatnosci-platformy-zenamu.md)
- [Umowa powierzenia przetwarzania danych](https://help.zenamu.com/pl/articles/10031704-umowa-powierzenia-przetwarzania-danych.md)
- [Lista podwykonawców](https://help.zenamu.com/pl/articles/10031719-lista-podwykonawcow.md)

## Português

### A minha conta e primeiros passos

- [Como mudar de outro sistema de reservas para o Zenamu](https://help.zenamu.com/pt/articles/10007825-como-mudar-de-outro-sistema-de-reservas-para-o-zenamu.md)
- [Como posso alterar o meu e-mail pessoal?](https://help.zenamu.com/pt/articles/10045969-como-posso-alterar-o-meu-e-mail-pessoal.md)
- [Como eliminar a minha conta](https://help.zenamu.com/pt/articles/13481459-como-eliminar-a-minha-conta.md)
- [Como adiciono outro local?](https://help.zenamu.com/pt/articles/11503852-como-adiciono-outro-local.md)
- [Onde posso atualizar os meus dados de faturação?](https://help.zenamu.com/pt/articles/11579618-onde-posso-atualizar-os-meus-dados-de-faturacao.md)
- [Onde alterar a cor do botão de reserva](https://help.zenamu.com/pt/articles/12732908-onde-alterar-a-cor-do-botao-de-reserva.md)
- [Início de sessão e registo com redes sociais \(Facebook / Google\)](https://help.zenamu.com/pt/articles/12840169-inicio-de-sessao-e-registo-com-redes-sociais-facebook-google.md)
- [Problemas de início de sessão e reposição da palavra-passe](https://help.zenamu.com/pt/articles/13915597-problemas-de-inicio-de-sessao-e-reposicao-da-palavra-passe.md)
- [API](https://help.zenamu.com/pt/articles/12780993-api.md): Onde obtenho acesso à API?
- [Branding](https://help.zenamu.com/pt/articles/13141457-branding.md)
- [Avisos para clientes: como criar, editar e mostrar no horário público](https://help.zenamu.com/pt/articles/13921668-avisos-para-clientes-como-criar-editar-e-mostrar-no-horario-publico.md)
- [Como alterar o nome do estúdio ou o URL](https://help.zenamu.com/pt/articles/13926769-como-alterar-o-nome-do-estudio-ou-o-url.md)
- [A sua página de horário público — ligação, código QR e domínio](https://help.zenamu.com/pt/articles/14033336-a-sua-pagina-de-horario-publico-ligacao-codigo-qr-e-dominio.md): Onde encontra o URL do seu horário público, como o copia, gera um código QR e altera o domínio do estúdio

### Reservas e inscrições em aulas

- [Como posso ocultar a apresentação da capacidade da aula ou do curso?](https://help.zenamu.com/pt/articles/11426931-como-posso-ocultar-a-apresentacao-da-capacidade-da-aula-ou-do-curso.md): Evitar que os clientes vejam quantos lugares estão ocupados ou disponíveis.
- [Como aumentar o número de lugares que uma pessoa pode reservar de uma vez](https://help.zenamu.com/pt/articles/10016869-como-aumentar-o-numero-de-lugares-que-uma-pessoa-pode-reservar-de-uma-vez.md)
- [Campos personalizados no formulário de reserva](https://help.zenamu.com/pt/articles/10496379-campos-personalizados-no-formulario-de-reserva.md)
- [Funcionalidade de lista de espera](https://help.zenamu.com/pt/articles/11628592-funcionalidade-de-lista-de-espera.md)
- [Clientes: sessões de reposição — adicionar, editar e remover](https://help.zenamu.com/pt/articles/13917983-clientes-sessoes-de-reposicao-adicionar-editar-e-remover.md)
- [Como usar sessões de reposição a partir do painel de administração](https://help.zenamu.com/pt/articles/10021108-como-usar-sessoes-de-reposicao-a-partir-do-painel-de-administracao.md)
- [Faltas não justificadas \(no-shows\)](https://help.zenamu.com/pt/articles/10031538-faltas-nao-justificadas-no-shows.md)
- [Como exigir registo de cliente antes da reserva](https://help.zenamu.com/pt/articles/10026003-como-exigir-registo-de-cliente-antes-da-reserva.md)
- [Cliente autenticado vs. cliente convidado ao reservar — o que muda](https://help.zenamu.com/pt/articles/13915552-cliente-autenticado-vs-cliente-convidado-ao-reservar-o-que-muda.md)
- [🧒 Aulas para crianças e reservas de crianças](https://help.zenamu.com/pt/articles/12569996-aulas-para-criancas-e-reservas-de-criancas.md)
- [Visibilidade de sessões canceladas no horário público](https://help.zenamu.com/pt/articles/13925515-visibilidade-de-sessoes-canceladas-no-horario-publico.md)
- [Declarações do participante na prática: modelos, versões, assinaturas e exceções](https://help.zenamu.com/pt/articles/13915496-declaracoes-do-participante-na-pratica-modelos-versoes-assinaturas-e-excecoes.md)
- [Como ocultar uma aula, curso ou evento do horário público](https://help.zenamu.com/pt/articles/13925092-como-ocultar-uma-aula-curso-ou-evento-do-horario-publico.md)
- [Aulas recorrentes com intervalo personalizado \(a cada 2 semanas, mensal\)](https://help.zenamu.com/pt/articles/13926764-aulas-recorrentes-com-intervalo-personalizado-a-cada-2-semanas-mensal.md)
- [Exportar participantes](https://help.zenamu.com/pt/articles/14167765-exportar-participantes.md): Pode exportar os participantes de cursos, sessões individuais, eventos e aulas diretamente a partir do evento.

### Ajuda com cursos

- [Como criar um curso de longa duração com várias sessões](https://help.zenamu.com/pt/articles/10026714-como-criar-um-curso-de-longa-duracao-com-varias-sessoes.md)
- [Definições comuns dos cursos](https://help.zenamu.com/pt/articles/10026787-definicoes-comuns-dos-cursos.md)
- [Como faço para gerir o meu curso?](https://help.zenamu.com/pt/articles/10026989-como-faco-para-gerir-o-meu-curso.md)
- [Sessões de reposição \(compensações\)](https://help.zenamu.com/pt/articles/10031548-sessoes-de-reposicao-compensacoes.md)
- [Como adicionar uma nova sessão a um curso a decorrer](https://help.zenamu.com/pt/articles/12818578-como-adicionar-uma-nova-sessao-a-um-curso-a-decorrer.md)
- [Como é calculado o preço total de um curso já iniciado?](https://help.zenamu.com/pt/articles/10003702-como-e-calculado-o-preco-total-de-um-curso-ja-iniciado.md)
- [Configurar políticas de cancelamento e aulas de reposição](https://help.zenamu.com/pt/articles/10479519-configurar-politicas-de-cancelamento-e-aulas-de-reposicao.md)
- [Cursos: como cancelar um curso antecipadamente e notificar os participantes](https://help.zenamu.com/pt/articles/13915669-cursos-como-cancelar-um-curso-antecipadamente-e-notificar-os-participantes.md)
- [Cursos: trocar de instrutor a meio do curso — como fazer sem confusão](https://help.zenamu.com/pt/articles/13920327-cursos-trocar-de-instrutor-a-meio-do-curso-como-fazer-sem-confusao.md)
- [Cursos: como remarcar uma sessão num curso a decorrer](https://help.zenamu.com/pt/articles/13924624-cursos-como-remarcar-uma-sessao-num-curso-a-decorrer.md)
- [Cursos: como transferir um cliente entre dois cursos](https://help.zenamu.com/pt/articles/13924626-cursos-como-transferir-um-cliente-entre-dois-cursos.md)

### Marcações

- [Introdução às marcações](https://help.zenamu.com/pt/articles/13823904-introducao-as-marcacoes.md)
- [Como criar e configurar um serviço](https://help.zenamu.com/pt/articles/13823910-como-criar-e-configurar-um-servico.md)
- [Gerir especialistas e atribuí-los a serviços](https://help.zenamu.com/pt/articles/13823914-gerir-especialistas-e-atribui-los-a-servicos.md)
- [Configurar a disponibilidade dos especialistas](https://help.zenamu.com/pt/articles/13823917-configurar-a-disponibilidade-dos-especialistas.md)
- [Marcações: conflitos de disponibilidade e dias indisponíveis](https://help.zenamu.com/pt/articles/13915501-marcacoes-conflitos-de-disponibilidade-e-dias-indisponiveis.md)
- [Gerir reservas](https://help.zenamu.com/pt/articles/13823920-gerir-reservas.md)
- [Marcações: reservas pendentes — aprovação, recusa e cancelamento automático](https://help.zenamu.com/pt/articles/13920094-marcacoes-reservas-pendentes-aprovacao-recusa-e-cancelamento-automatico.md)
- [Pagamentos e políticas de cancelamento](https://help.zenamu.com/pt/articles/13823922-pagamentos-e-politicas-de-cancelamento.md)
- [Notificações por e-mail para marcações](https://help.zenamu.com/pt/articles/13823923-notificacoes-por-e-mail-para-marcacoes.md)
- [A página pública de reservas](https://help.zenamu.com/pt/articles/13823926-a-pagina-publica-de-reservas.md)
- [Como enviar uma mensagem personalizada a um cliente a partir de uma reserva \(Marcações\)](https://help.zenamu.com/pt/articles/13915505-como-enviar-uma-mensagem-personalizada-a-um-cliente-a-partir-de-uma-reserva-marcacoes.md)
- [Acompanhar um horário esgotado e notificações de disponibilidade](https://help.zenamu.com/pt/articles/13915509-acompanhar-um-horario-esgotado-e-notificacoes-de-disponibilidade.md)
- [Marcações: funções e permissões no detalhe da reserva](https://help.zenamu.com/pt/articles/13919820-marcacoes-funcoes-e-permissoes-no-detalhe-da-reserva.md)
- [Marcações: o detalhe da reserva, passo a passo](https://help.zenamu.com/pt/articles/13919907-marcacoes-o-detalhe-da-reserva-passo-a-passo.md)

### Para os seus clientes

- [Como cancelar uma reserva](https://help.zenamu.com/pt/articles/10006863-como-cancelar-uma-reserva.md)
- [Como reservar uma aula](https://help.zenamu.com/pt/articles/10006936-como-reservar-uma-aula.md)
- [Como criar uma conta de cliente no Zenamu](https://help.zenamu.com/pt/articles/10011640-como-criar-uma-conta-de-cliente-no-zenamu.md)
- [Como comprar, resgatar e utilizar um vale-oferta](https://help.zenamu.com/pt/articles/10509225-como-comprar-resgatar-e-utilizar-um-vale-oferta.md)

### Política de cancelamento

- [Taxas de cancelamento de reservas](https://help.zenamu.com/pt/articles/10022102-taxas-de-cancelamento-de-reservas.md)

### Permissões de instrutores

- [Permissões dos instrutores no estúdio](https://help.zenamu.com/pt/articles/10022111-permissoes-dos-instrutores-no-estudio.md)
- [Como ocultar um instrutor da página pública](https://help.zenamu.com/pt/articles/13724559-como-ocultar-um-instrutor-da-pagina-publica.md): Ocultar professor, ocultar instrutor, retirar instrutor do site, tornar professor invisível, perfil de instrutor privado, instrutor de workshop não visível
- [Funções e permissões na administração: quem pode fazer o quê](https://help.zenamu.com/pt/articles/13915543-funcoes-e-permissoes-na-administracao-quem-pode-fazer-o-que.md)
- [Definições: funções da equipa e delegação segura de permissões](https://help.zenamu.com/pt/articles/13915575-definicoes-funcoes-da-equipa-e-delegacao-segura-de-permissoes.md)
- [Como configurar administradores do estúdio e transferir a propriedade da conta](https://help.zenamu.com/pt/articles/13926219-como-configurar-administradores-do-estudio-e-transferir-a-propriedade-da-conta.md)

### Encomendas

- [Gestão de pedidos no painel de administração: guia completo de ações](https://help.zenamu.com/pt/articles/13915512-gestao-de-pedidos-no-painel-de-administracao-guia-completo-de-acoes.md)
- [Como funcionam os reembolsos e os estados dos pedidos](https://help.zenamu.com/pt/articles/13915483-como-funcionam-os-reembolsos-e-os-estados-dos-pedidos.md)
- [Exportação de pedidos](https://help.zenamu.com/pt/articles/10355629-exportacao-de-pedidos.md): Como exportar pedidos para contabilidade
- [Recibos simples no sistema de reservas Zenamu](https://help.zenamu.com/pt/articles/10031533-recibos-simples-no-sistema-de-reservas-zenamu.md)
- [Recibo de pagamento vs. nota de crédito: quando descarregar cada um](https://help.zenamu.com/pt/articles/13919983-recibo-de-pagamento-vs-nota-de-credito-quando-descarregar-cada-um.md)
- [Como adiciono dados de faturação aos clientes?](https://help.zenamu.com/pt/articles/10429303-como-adiciono-dados-de-faturacao-aos-clientes.md)
- [Cobrança de imposto \(IVA\)](https://help.zenamu.com/pt/articles/13719223-cobranca-de-imposto-iva.md)
- [Como alterar o valor e a taxa de imposto de um pedido específico](https://help.zenamu.com/pt/articles/13915515-como-alterar-o-valor-e-a-taxa-de-imposto-de-um-pedido-especifico.md)
- [Definições de IVA: o que verificar após alterar a taxa](https://help.zenamu.com/pt/articles/13921364-definicoes-de-iva-o-que-verificar-apos-alterar-a-taxa.md)
- [Dados de faturação do cliente — guia completo](https://help.zenamu.com/pt/articles/14136627-dados-de-faturacao-do-cliente-guia-completo.md): Como funcionam a recolha automática de dados de faturação, a gestão pelos clientes e o bypass do administrador
- [Recibo vs fatura](https://help.zenamu.com/pt/articles/14136645-recibo-vs-fatura.md): Como escolher o tipo de documento

### Pagamentos

- [Definições: métodos de pagamento — adicionar, editar e remover](https://help.zenamu.com/pt/articles/13919755-definicoes-metodos-de-pagamento-adicionar-editar-e-remover.md)
- [Configurar pagamentos por transferência bancária](https://help.zenamu.com/pt/articles/10021138-configurar-pagamentos-por-transferencia-bancaria.md)
- [Correspondência automática de pagamentos por transferência bancária](https://help.zenamu.com/pt/articles/13192185-correspondencia-automatica-de-pagamentos-por-transferencia-bancaria.md)
- [Conciliação automática de pagamentos: resolução de problemas e estados de erro](https://help.zenamu.com/pt/articles/13915521-conciliacao-automatica-de-pagamentos-resolucao-de-problemas-e-estados-de-erro.md)
- [Opções de preço para benefícios](https://help.zenamu.com/pt/articles/10010292-opcoes-de-preco-para-beneficios.md): Como oferecer preços especiais para pagamentos com cartões de benefícios
- [Definições de pagamento presencial](https://help.zenamu.com/pt/articles/15645680-definicoes-de-pagamento-presencial.md)

### Sistema de créditos e entradas

- [Pacotes de créditos e passes de entradas: opções de pagamento flexíveis](https://help.zenamu.com/pt/articles/10027619-pacotes-de-creditos-e-passes-de-entradas-opcoes-de-pagamento-flexiveis.md)
- [Sistema de pacotes de créditos](https://help.zenamu.com/pt/articles/10027690-sistema-de-pacotes-de-creditos.md)
- [Passes de entradas](https://help.zenamu.com/pt/articles/10028060-passes-de-entradas.md)
- [Como carregar créditos com um preço personalizado](https://help.zenamu.com/pt/articles/11511177-como-carregar-creditos-com-um-preco-personalizado.md)
- [Como adicionar entradas a um cliente a partir do painel de administração](https://help.zenamu.com/pt/articles/12147302-como-adicionar-entradas-a-um-cliente-a-partir-do-painel-de-administracao.md): Como adicionar ou remover qualquer número de entradas a qualquer preço ou gratuitamente
- [Como adicionar créditos, passes de entradas ou sessões de reposição aos clientes](https://help.zenamu.com/pt/articles/10009967-como-adicionar-creditos-passes-de-entradas-ou-sessoes-de-reposicao-aos-clientes.md): Adicionar a partir do painel de administração
- [Ajustes manuais de créditos e entradas: um processo seguro](https://help.zenamu.com/pt/articles/13915568-ajustes-manuais-de-creditos-e-entradas-um-processo-seguro.md)
- [Categorias de passes](https://help.zenamu.com/pt/articles/15956464-categorias-de-passes.md): Divida os seus passes em categorias separadas e defina exatamente em que aulas os clientes os podem usar — por exemplo, apenas aulas de reformer ou as aulas de um instrutor específico.

### Planos \(memberships\)

- [Planos: como funcionam os limites de reserva](https://help.zenamu.com/pt/articles/13666939-planos-como-funcionam-os-limites-de-reserva.md): Os limites diários e semanais seguem o calendário; o limite mensal segue o período do plano em causa.
- [Como adicionar níveis de plano com preços de aula diferentes](https://help.zenamu.com/pt/articles/12121831-como-adicionar-niveis-de-plano-com-precos-de-aula-diferentes.md): Criar vários níveis de plano \(por exemplo, Gold, Silver, Platinum\) com regras de preço personalizadas ou descontos específicos para eventos diferentes.
- [Como eliminar um plano](https://help.zenamu.com/pt/articles/12629488-como-eliminar-um-plano.md): Pode eliminar um plano depois de o arquivar.
- [Restringir planos a aulas selecionadas](https://help.zenamu.com/pt/articles/12109154-restringir-planos-a-aulas-selecionadas.md): Pretendo criar planos separados, restringindo-os apenas a determinadas aulas.
- [Como alterar a ordem dos planos na vista pública](https://help.zenamu.com/pt/articles/12629674-como-alterar-a-ordem-dos-planos-na-vista-publica.md)

### Instrutores externos e estúdios parceiros

- [Colaboração entre estúdios — visão geral e configuração](https://help.zenamu.com/pt/articles/14040883-colaboracao-entre-estudios-visao-geral-e-configuracao.md): Como ligar dois estúdios no Zenamu, configurar uma colaboração e gerir eventos partilhados entre estúdios.
- [Partilha de eventos e como funciona a colaboração para os clientes](https://help.zenamu.com/pt/articles/14040889-partilha-de-eventos-e-como-funciona-a-colaboracao-para-os-clientes.md): Como partilhar aulas, cursos e eventos com um estúdio parceiro e o que os clientes veem ao reservar.
- [Estatísticas de colaboração](https://help.zenamu.com/pt/articles/14040893-estatisticas-de-colaboracao.md): Como ver estatísticas de reservas e receita dos eventos partilhados em colaborações entre estúdios.
- [Colaboração — FAQ](https://help.zenamu.com/pt/articles/14040897-colaboracao-faq.md): Respostas a perguntas frequentes sobre colaborações entre estúdios no Zenamu.

### Aulas online

- [Como criar uma aula online no Zenamu](https://help.zenamu.com/pt/articles/10031493-como-criar-uma-aula-online-no-zenamu.md)

### Notificações automáticas por e-mail

- [Notificações automáticas por e-mail no Zenamu](https://help.zenamu.com/pt/articles/10022387-notificacoes-automaticas-por-e-mail-no-zenamu.md)
- [Notificações sobre novos pedidos de vales-oferta](https://help.zenamu.com/pt/articles/13927110-notificacoes-sobre-novos-pedidos-de-vales-oferta.md)

### Apoio ao marketing

- [Partilhe o seu evento](https://help.zenamu.com/pt/articles/12311627-partilhe-o-seu-evento.md): Partilhe diretamente no Facebook.com, WhatsApp, e-mail ou copie simplesmente a ligação pública do seu evento.
- [Criar um vale-oferta](https://help.zenamu.com/pt/articles/12898373-criar-um-vale-oferta.md)

### Aluguer de espaço do estúdio

- [Como oferecer o seu espaço para aluguer](https://help.zenamu.com/pt/articles/15917123-como-oferecer-o-seu-espaco-para-aluguer.md): Crie um anúncio de aluguer para uma sala, defina o preço e a disponibilidade, e publique-o para outros instrutores.
- [Políticas de cancelamento para alugueres](https://help.zenamu.com/pt/articles/15917127-politicas-de-cancelamento-para-alugueres.md): Quanto é que um locatário recebe de volta ao cancelar: três níveis de política de cancelamento predefinidos e regras personalizadas.
- [Aprovar pedidos de aluguer](https://help.zenamu.com/pt/articles/15917128-aprovar-pedidos-de-aluguer.md): Como um pedido de aluguer lhe chega, quanto tempo tem para decidir e o que acontece se não responder a tempo.
- [Pagamentos e reembolsos de aluguer](https://help.zenamu.com/pt/articles/15917131-pagamentos-e-reembolsos-de-aluguer.md): Como os locatários pagam um aluguer, quando e como o dinheiro é devolvido, e onde os locatários encontram as suas reservas.
- [Planos e taxas de aluguer](https://help.zenamu.com/pt/articles/15917133-planos-e-taxas-de-aluguer.md): Que plano desbloqueia o aluguer de espaço, que taxas se aplicam e o que acontece se mudar para um plano inferior.
- [Conflitos de horário e limitações](https://help.zenamu.com/pt/articles/15917135-conflitos-de-horario-e-limitacoes.md): O que o Zenamu verifica para que os alugueres não colidam com o seu horário, onde as verificações têm limites, e o que os clientes veem.

### Planos \(subscrições\)

- [Como fazer upgrade do seu plano](https://help.zenamu.com/pt/articles/10006873-como-fazer-upgrade-do-seu-plano.md)
- [Como fazer downgrade do seu plano](https://help.zenamu.com/pt/articles/10019398-como-fazer-downgrade-do-seu-plano.md)
- [Qual o plano certo para si](https://help.zenamu.com/pt/articles/10019399-qual-o-plano-certo-para-si.md)
- [O que conta como 1 pedido](https://help.zenamu.com/pt/articles/10019400-o-que-conta-como-1-pedido.md)
- [Mudar para o plano gratuito: o que acontece quando acaba a minha experiência](https://help.zenamu.com/pt/articles/10019402-mudar-para-o-plano-gratuito-o-que-acontece-quando-acaba-a-minha-experiencia.md)
- [Como voltar à versão gratuita?](https://help.zenamu.com/pt/articles/10250475-como-voltar-a-versao-gratuita.md)
- [Agendar aulas gratuitamente](https://help.zenamu.com/pt/articles/10031519-agendar-aulas-gratuitamente.md)
- [Como subscrever um plano](https://help.zenamu.com/pt/articles/10380219-como-subscrever-um-plano.md)
- [Onde encontro a minha fatura Zenamu?](https://help.zenamu.com/pt/articles/10082935-onde-encontro-a-minha-fatura-zenamu.md)
- [O que acontece se exceder o limite de pedidos do meu plano?](https://help.zenamu.com/pt/articles/10535391-o-que-acontece-se-exceder-o-limite-de-pedidos-do-meu-plano.md)
- [Como cancelar a sua subscrição](https://help.zenamu.com/pt/articles/11502009-como-cancelar-a-sua-subscricao.md)
- [Onde posso transferir a fatura da minha subscrição Zenamu?](https://help.zenamu.com/pt/articles/10383057-onde-posso-transferir-a-fatura-da-minha-subscricao-zenamu.md)
- [Planos de subscrição e faturação — resolução de problemas](https://help.zenamu.com/pt/articles/13915602-planos-de-subscricao-e-faturacao-resolucao-de-problemas.md)
- [Como alterar o cartão de pagamento da subscrição Zenamu](https://help.zenamu.com/pt/articles/13925920-como-alterar-o-cartao-de-pagamento-da-subscricao-zenamu.md)
- [Como mudar de uma subscrição mensal para anual \(e vice-versa\)](https://help.zenamu.com/pt/articles/13925970-como-mudar-de-uma-subscricao-mensal-para-anual-e-vice-versa.md)
- [Como funciona a faturação da subscrição — períodos de faturação e alterações de plano](https://help.zenamu.com/pt/articles/13926658-como-funciona-a-faturacao-da-subscricao-periodos-de-faturacao-e-alteracoes-de-plano.md)
- [Subscrição sem IVA para empresas da UE \(autoliquidação\)](https://help.zenamu.com/pt/articles/13926660-subscricao-sem-iva-para-empresas-da-ue-autoliquidacao.md)

### Perguntas frequentes

- [Como ter 2 contas separadas de estúdio/freelancer](https://help.zenamu.com/pt/articles/11388504-como-ter-2-contas-separadas-de-estudio-freelancer.md): Como conseguir gerir cada conta com o seu próprio horário.
- [Como migrar do seu sistema anterior e importar clientes](https://help.zenamu.com/pt/articles/10031589-como-migrar-do-seu-sistema-anterior-e-importar-clientes.md)
- [Como posso dividir o pagamento de um evento em sinal e valor restante?](https://help.zenamu.com/pt/articles/10031597-como-posso-dividir-o-pagamento-de-um-evento-em-sinal-e-valor-restante.md)
- [Porque não recebi um e-mail do sistema de reservas Zenamu?](https://help.zenamu.com/pt/articles/10031617-porque-nao-recebi-um-e-mail-do-sistema-de-reservas-zenamu.md)
- [Porque é que o meu pagamento por cartão Stripe não está ativo?](https://help.zenamu.com/pt/articles/10031672-porque-e-que-o-meu-pagamento-por-cartao-stripe-nao-esta-ativo.md)
- [Passei a ser sujeito passivo de IVA \(apenas UE\)](https://help.zenamu.com/pt/articles/10311518-passei-a-ser-sujeito-passivo-de-iva-apenas-ue.md)
- [Como criar um código promocional](https://help.zenamu.com/pt/articles/10432264-como-criar-um-codigo-promocional.md)
- [Que gateways de pagamento o Zenamu suporta?](https://help.zenamu.com/pt/articles/10078722-que-gateways-de-pagamento-o-zenamu-suporta.md)
- [Como gerir um cliente sem conta Zenamu](https://help.zenamu.com/pt/articles/10025973-como-gerir-um-cliente-sem-conta-zenamu.md)
- [Como configurar "Primeira aula grátis"](https://help.zenamu.com/pt/articles/10528756-como-configurar-primeira-aula-gratis.md)
- [Como adicionar mais participantes depois de a aula começar](https://help.zenamu.com/pt/articles/10016877-como-adicionar-mais-participantes-depois-de-a-aula-comecar.md)
- [Como alterar o preço de uma aula para um único cliente](https://help.zenamu.com/pt/articles/10026015-como-alterar-o-preco-de-uma-aula-para-um-unico-cliente.md)
- [Como preencher os dados de faturação como particular não sujeito passivo de IVA](https://help.zenamu.com/pt/articles/11000381-como-preencher-os-dados-de-faturacao-como-particular-nao-sujeito-passivo-de-iva.md)
- [Como alterar o administrador de uma conta de estúdio/freelancer](https://help.zenamu.com/pt/articles/11130988-como-alterar-o-administrador-de-uma-conta-de-estudio-freelancer.md): Como transferir os direitos de administração da sua conta Zenamu de estúdio ou freelancer.
- [Como cancelar a participação de um cliente num curso já decorrido?](https://help.zenamu.com/pt/articles/11196540-como-cancelar-a-participacao-de-um-cliente-num-curso-ja-decorrido.md): O curso já aconteceu, mas quero cancelá-lo por completo para um cliente.
- [Como verificar se a lista de espera está a funcionar](https://help.zenamu.com/pt/articles/11761429-como-verificar-se-a-lista-de-espera-esta-a-funcionar.md): Processo passo a passo de como funciona a lista de espera
- [Como adicionar informação ao meu instrutor](https://help.zenamu.com/pt/articles/11768038-como-adicionar-informacao-ao-meu-instrutor.md)
- [Como posso ver os participantes em lista de espera de uma sessão passada?](https://help.zenamu.com/pt/articles/11963005-como-posso-ver-os-participantes-em-lista-de-espera-de-uma-sessao-passada.md)
- [Como identificar o aluguer do espaço do estúdio](https://help.zenamu.com/pt/articles/12353139-como-identificar-o-aluguer-do-espaco-do-estudio.md)
- [Onde encontrar estatísticas de pagamentos por instrutor](https://help.zenamu.com/pt/articles/12385607-onde-encontrar-estatisticas-de-pagamentos-por-instrutor.md)
- [O meu cartão expirou e tenho um pagamento por liquidar — o que devo fazer?](https://help.zenamu.com/pt/articles/12595168-o-meu-cartao-expirou-e-tenho-um-pagamento-por-liquidar-o-que-devo-fazer.md): Pode tentar novamente o pagamento com outro cartão no detalhe do pagamento.
- [Validade e extensão de créditos/entradas](https://help.zenamu.com/pt/articles/12646087-validade-e-extensao-de-creditos-entradas.md)
- [Defini um preço por sessão avulsa para o curso, mas não parece aparecer.](https://help.zenamu.com/pt/articles/12665551-defini-um-preco-por-sessao-avulsa-para-o-curso-mas-nao-parece-aparecer.md)
- [Os códigos promocionais aplicam-se às renovações recorrentes de planos?](https://help.zenamu.com/pt/articles/12889449-os-codigos-promocionais-aplicam-se-as-renovacoes-recorrentes-de-planos.md): O código de desconto será aplicado uma vez ou o plano recorrente continuará com o valor com desconto \(com base no código usado na compra\).
- [Como resgatar um vale a partir do painel de administração](https://help.zenamu.com/pt/articles/13142086-como-resgatar-um-vale-a-partir-do-painel-de-administracao.md): Se um cliente lhe trouxer um vale impresso, pode resgatá-lo \(atribuí-lo\) diretamente a partir da administração.
- [Que idioma é usado nas faturas e recibos?](https://help.zenamu.com/pt/articles/13209294-que-idioma-e-usado-nas-faturas-e-recibos.md): Definições de idioma para faturas de clientes e faturas da sua subscrição
- [Como enviar uma mensagem em massa a todos os participantes](https://help.zenamu.com/pt/articles/13375624-como-enviar-uma-mensagem-em-massa-a-todos-os-participantes.md)
- [Planos: pagamentos recorrentes](https://help.zenamu.com/pt/articles/13644944-planos-pagamentos-recorrentes.md): Sim — o Zenamu já suporta planos recorrentes que cobram automaticamente o cartão dos seus clientes todos os meses, trimestres ou anos. Como funcionam e em que se distinguem dos planos únicos.
- [A interface de reserva muda de idioma automaticamente com base no idioma do navegador?](https://help.zenamu.com/pt/articles/13670945-a-interface-de-reserva-muda-de-idioma-automaticamente-com-base-no-idioma-do-navegador.md): O Zenamu suporta inglês? Como lidar com descrições de aulas bilingues?
- [Quando é que os clientes assinam a declaração do participante?](https://help.zenamu.com/pt/articles/13700685-quando-e-que-os-clientes-assinam-a-declaracao-do-participante.md): Como e quando a declaração do participante é apresentada aos clientes durante o processo de reserva
- [Porque não vejo os recibos e como ativá-los](https://help.zenamu.com/pt/articles/13915531-porque-nao-vejo-os-recibos-e-como-ativa-los.md)
- [Aula vs. curso vs. evento vs. marcação: qual é a diferença](https://help.zenamu.com/pt/articles/13915548-aula-vs-curso-vs-evento-vs-marcacao-qual-e-a-diferenca.md)
- [Etiquetas vs. notas de cliente: quando usar cada uma](https://help.zenamu.com/pt/articles/13915564-etiquetas-vs-notas-de-cliente-quando-usar-cada-uma.md)
- [Cursos: aula pontual vs. curso recorrente — como escolher o tipo certo](https://help.zenamu.com/pt/articles/13915580-cursos-aula-pontual-vs-curso-recorrente-como-escolher-o-tipo-certo.md)
- [Clientes: perfis de cliente duplicados — como resolver sem perder dados](https://help.zenamu.com/pt/articles/13915584-clientes-perfis-de-cliente-duplicados-como-resolver-sem-perder-dados.md)
- [Código promocional não funciona: diagnóstico passo a passo na administração](https://help.zenamu.com/pt/articles/13917976-codigo-promocional-nao-funciona-diagnostico-passo-a-passo-na-administracao.md)
- [Pedido a aguardar reembolso, mas o pagamento já foi enviado](https://help.zenamu.com/pt/articles/13920236-pedido-a-aguardar-reembolso-mas-o-pagamento-ja-foi-enviado.md)
- [Estado de presença e pagamento: como marcar corretamente o estado do participante](https://help.zenamu.com/pt/articles/13924630-estado-de-presenca-e-pagamento-como-marcar-corretamente-o-estado-do-participante.md)
- [Porque é que as estatísticas de receita e os totais dos pedidos não coincidem](https://help.zenamu.com/pt/articles/13925001-porque-e-que-as-estatisticas-de-receita-e-os-totais-dos-pedidos-nao-coincidem.md)
- [Design dos vales-oferta — opções de personalização](https://help.zenamu.com/pt/articles/13926774-design-dos-vales-oferta-opcoes-de-personalizacao.md)
- [Eventos e cursos sem reserva online \(apenas informativos\)](https://help.zenamu.com/pt/articles/13927079-eventos-e-cursos-sem-reserva-online-apenas-informativos.md)
- [Como eliminar um cliente do estúdio vs. eliminar a conta de um cliente](https://help.zenamu.com/pt/articles/13927087-como-eliminar-um-cliente-do-estudio-vs-eliminar-a-conta-de-um-cliente.md)
- [Cursos e eventos de vários dias \(por exemplo, sábado + domingo como um bloco\)](https://help.zenamu.com/pt/articles/13927102-cursos-e-eventos-de-varios-dias-por-exemplo-sabado-domingo-como-um-bloco.md)
- [O cliente vê a seguinte mensagem: Já tem um pedido por pagar para este pacote.](https://help.zenamu.com/pt/articles/14653365-o-cliente-ve-a-seguinte-mensagem-ja-tem-um-pedido-por-pagar-para-este-pacote.md): Evitar pedidos duplicados de pacotes por pagar
- [Porque não vejo a opção "pagar no local" para passes de entradas ou créditos?](https://help.zenamu.com/pt/articles/14817468-porque-nao-vejo-a-opcao-pagar-no-local-para-passes-de-entradas-ou-creditos.md): Porque é que os clientes não podem pagar passes de entradas ou créditos no local?
- [Onde podem os clientes ver o meu horário de aulas?](https://help.zenamu.com/pt/articles/14836879-onde-podem-os-clientes-ver-o-meu-horario-de-aulas.md): Como encontrar e partilhar o seu horário público com os clientes

### Problemas conhecidos e como resolvê-los

- [Porque é que a mensagem não é enviada apesar de estar dentro do limite de caracteres](https://help.zenamu.com/pt/articles/10021047-porque-e-que-a-mensagem-nao-e-enviada-apesar-de-estar-dentro-do-limite-de-caracteres.md)
- [Problema de início de sessão \(CAPTCHA\)](https://help.zenamu.com/pt/articles/10123851-problema-de-inicio-de-sessao-captcha.md)
- [Solução rápida: a aula está cheia mas apareceu uma reserva a mais](https://help.zenamu.com/pt/articles/13915590-solucao-rapida-a-aula-esta-cheia-mas-apareceu-uma-reserva-a-mais.md)
- [Pedido para recarregar a página, aplicação não funciona](https://help.zenamu.com/pt/articles/13917746-pedido-para-recarregar-a-pagina-aplicacao-nao-funciona.md)
- [Integração de newsletter: voltar a ligar e atualizar acessos](https://help.zenamu.com/pt/articles/13919759-integracao-de-newsletter-voltar-a-ligar-e-atualizar-acessos.md)
- [Cancelamento automático de aulas quando não se atinge a capacidade mínima](https://help.zenamu.com/pt/articles/13926520-cancelamento-automatico-de-aulas-quando-nao-se-atinge-a-capacidade-minima.md)
- [Vários instrutores para um curso ou aula](https://help.zenamu.com/pt/articles/13926524-varios-instrutores-para-um-curso-ou-aula.md)
- [Porque é que o plugin ou o horário não aparece no meu site](https://help.zenamu.com/pt/articles/13926527-porque-e-que-o-plugin-ou-o-horario-nao-aparece-no-meu-site.md)

### Integrações \(plugins\)

- [Como integrar o horário das aulas no seu site](https://help.zenamu.com/pt/articles/10031563-como-integrar-o-horario-das-aulas-no-seu-site.md)
- [Como integrar a lista de eventos no seu site](https://help.zenamu.com/pt/articles/10031569-como-integrar-a-lista-de-eventos-no-seu-site.md)
- [Como integrar a lista de cursos no seu site](https://help.zenamu.com/pt/articles/10031736-como-integrar-a-lista-de-cursos-no-seu-site.md)
- [Como integrar o horário no seu site Webnode](https://help.zenamu.com/pt/articles/10031751-como-integrar-o-horario-no-seu-site-webnode.md)
- [Como integrar o horário no seu site WordPress](https://help.zenamu.com/pt/articles/10031792-como-integrar-o-horario-no-seu-site-wordpress.md)
- [Como integrar o horário no seu site Wix](https://help.zenamu.com/pt/articles/10031813-como-integrar-o-horario-no-seu-site-wix.md)
- [Como integrar o horário no seu site via JavaScript](https://help.zenamu.com/pt/articles/10032201-como-integrar-o-horario-no-seu-site-via-javascript.md)
- [Idioma de apresentação do plugin](https://help.zenamu.com/pt/articles/10031677-idioma-de-apresentacao-do-plugin.md)
- [🧩 Como adicionar um plugin com atributos pré-filtrados](https://help.zenamu.com/pt/articles/12716564-como-adicionar-um-plugin-com-atributos-pre-filtrados.md): Pode mostrar diferentes partes do seu horário \(aulas, cursos, workshops\) em páginas separadas do seu site, através dos plugins Zenamu — cada um mostra apenas o que quer que os visitantes vejam.
- [Plugins Zenamu](https://help.zenamu.com/pt/articles/13140949-plugins-zenamu.md): Plugins incorporáveis para o seu site

### Integração com o Google Agenda

- [Como integrar as suas aulas Zenamu no Google Calendar](https://help.zenamu.com/pt/articles/10031510-como-integrar-as-suas-aulas-zenamu-no-google-calendar.md)

### Aplicação móvel

- [Aplicação móvel](https://help.zenamu.com/pt/articles/10366492-aplicacao-movel.md)

### Vídeos e playlists

- [O que é a biblioteca de aulas e como ativá-la](https://help.zenamu.com/pt/articles/15500755-o-que-e-a-biblioteca-de-aulas-e-como-ativa-la.md): Uma visão geral da biblioteca de aulas no Zenamu: o que faz, como ativá-la e do que precisa para começar.
- [Como adicionar um vídeo do Vimeo ou do YouTube](https://help.zenamu.com/pt/articles/15500764-como-adicionar-um-video-do-vimeo-ou-do-youtube.md): Como adicionar um vídeo ao Zenamu com uma ligação do Vimeo ou do YouTube, preencher os detalhes e configurá-lo para que ninguém o utilize indevidamente.
- [Playlists e a ordenação dos seus vídeos](https://help.zenamu.com/pt/articles/15500766-playlists-e-a-ordenacao-dos-seus-videos.md): Como agrupar vídeos em playlists no Zenamu, organizá-los e usar as playlists tanto para o acesso por plano como para a venda avulsa.
- [Acesso a vídeos por plano](https://help.zenamu.com/pt/articles/15500767-acesso-a-videos-por-plano.md): Como dar aos membros acesso a vídeos no Zenamu: configurar o acesso numa playlist e as regras de quando o acesso se aplica e quando não.
- [Vender vídeos e playlists individualmente](https://help.zenamu.com/pt/articles/15500768-vender-videos-e-playlists-individualmente.md): Como vender vídeos e playlists no Zenamu como compra avulsa: preço, validade, métodos de pagamento, códigos de desconto, recibos e gestão do acesso.
- [Como os clientes veem e compram os seus vídeos](https://help.zenamu.com/pt/articles/15500770-como-os-clientes-veem-e-compram-os-seus-videos.md): A vista do cliente sobre a biblioteca de aulas: onde a encontra, como retoma a visualização onde a deixou e como compra o acesso.
- [Estatísticas dos vídeos](https://help.zenamu.com/pt/articles/15500775-estatisticas-dos-videos.md): Como interpretar as estatísticas de visualização da biblioteca de aulas no Zenamu.

### Termos de utilização

- [Termos e Condições Gerais](https://help.zenamu.com/pt/articles/10031687-termos-e-condicoes-gerais.md)
- [Política de Privacidade da Plataforma Zenamu](https://help.zenamu.com/pt/articles/10031694-politica-de-privacidade-da-plataforma-zenamu.md)
- [Acordo de Tratamento de Dados](https://help.zenamu.com/pt/articles/10031704-acordo-de-tratamento-de-dados.md)
- [Lista de Subcontratantes](https://help.zenamu.com/pt/articles/10031719-lista-de-subcontratantes.md)

## Română

### Contul meu și primii pași

- [Cum să treceți de la un alt sistem de rezervări la Zenamu](https://help.zenamu.com/ro/articles/10007825-cum-sa-treceți-de-la-un-alt-sistem-de-rezervari-la-zenamu.md)
- [Cum îmi schimb e-mailul personal?](https://help.zenamu.com/ro/articles/10045969-cum-imi-schimb-e-mailul-personal.md)
- [Cum să îmi șterg contul?](https://help.zenamu.com/ro/articles/13481459-cum-sa-imi-șterg-contul.md)
- [Cum să adaug o altă locație unde au loc ședințele?](https://help.zenamu.com/ro/articles/11503852-cum-sa-adaug-o-alta-locație-unde-au-loc-ședințele.md)
- [Unde pot actualiza informațiile mele de facturare?](https://help.zenamu.com/ro/articles/11579618-unde-pot-actualiza-informațiile-mele-de-facturare.md)
- [Unde să schimbați culoarea butonului de rezervare?](https://help.zenamu.com/ro/articles/12732908-unde-sa-schimbați-culoarea-butonului-de-rezervare.md)
- [Autentificare și înregistrare socială \(Facebook / Google\)](https://help.zenamu.com/ro/articles/12840169-autentificare-și-inregistrare-sociala-facebook-google.md)
- [Probleme la conectare și resetarea parolei](https://help.zenamu.com/ro/articles/13915597-probleme-la-conectare-și-resetarea-parolei.md)
- [API](https://help.zenamu.com/ro/articles/12780993-api.md): De unde obțin accesul la API?
- [Branding](https://help.zenamu.com/ro/articles/13141457-branding.md)
- [Anunțuri pentru clienți: cum să creați, editați și afișați în programul public](https://help.zenamu.com/ro/articles/13921668-anunțuri-pentru-clienți-cum-sa-creați-editați-și-afișați-in-programul-public.md)
- [Cum schimbați numele sau URL-ul studioului](https://help.zenamu.com/ro/articles/13926769-cum-schimbați-numele-sau-url-ul-studioului.md)
- [Pagina programului public — link, cod QR și domeniu](https://help.zenamu.com/ro/articles/14033336-pagina-programului-public-link-cod-qr-și-domeniu.md): Unde găsiți URL-ul programului public, cum îl copiați, generați un cod QR și schimbați domeniul studioului

### Rezervări și înscriere la cursuri

- [Cum să ascund capacitatea ședinței sau cursului?](https://help.zenamu.com/ro/articles/11426931-cum-sa-ascund-capacitatea-ședinței-sau-cursului.md): Împiedicați clienții să vadă câte locuri sunt ocupate sau încă disponibile.
- [Cum pot crește numărul de locuri pe care o persoană le poate rezerva simultan?](https://help.zenamu.com/ro/articles/10016869-cum-pot-crește-numarul-de-locuri-pe-care-o-persoana-le-poate-rezerva-simultan.md)
- [Câmpuri personalizate în formularul de rezervare](https://help.zenamu.com/ro/articles/10496379-campuri-personalizate-in-formularul-de-rezervare.md)
- [Funcția lista de așteptare](https://help.zenamu.com/ro/articles/11628592-funcția-lista-de-așteptare.md)
- [Clienți: ședințe de recuperare — adăugare, editare și eliminare](https://help.zenamu.com/ro/articles/13917983-clienți-ședințe-de-recuperare-adaugare-editare-și-eliminare.md)
- [Cum să utilizați ședințele de recuperare din administrare](https://help.zenamu.com/ro/articles/10021108-cum-sa-utilizați-ședințele-de-recuperare-din-administrare.md)
- [Absențe nejustificate](https://help.zenamu.com/ro/articles/10031538-absențe-nejustificate.md)
- [Vreau ca toți clienții mei să fie înregistrați la mine înainte de a rezerva, cum fac asta?](https://help.zenamu.com/ro/articles/10026003-vreau-ca-toți-clienții-mei-sa-fie-inregistrați-la-mine-inainte-de-a-rezerva-cum-fac-asta.md)
- [Client autentificat vs. client oaspete la rezervare – care sunt diferențele](https://help.zenamu.com/ro/articles/13915552-client-autentificat-vs-client-oaspete-la-rezervare-care-sunt-diferențele.md)
- [Ședințe pentru copii și rezervări pentru copii](https://help.zenamu.com/ro/articles/12569996-ședințe-pentru-copii-și-rezervari-pentru-copii.md)
- [Vizibilitatea ședințelor anulate în programul public](https://help.zenamu.com/ro/articles/13925515-vizibilitatea-ședințelor-anulate-in-programul-public.md)
- [Declarația de exonerare în practică: șabloane, versiuni, semnături și derogări](https://help.zenamu.com/ro/articles/13915496-declarația-de-exonerare-in-practica-șabloane-versiuni-semnaturi-și-derogari.md)
- [Cum să ascundeți o clasă, curs sau eveniment din programul public](https://help.zenamu.com/ro/articles/13925092-cum-sa-ascundeți-o-clasa-curs-sau-eveniment-din-programul-public.md)
- [Clase recurente cu interval personalizat \(la fiecare 2 săptămâni, lunar\)](https://help.zenamu.com/ro/articles/13926764-clase-recurente-cu-interval-personalizat-la-fiecare-2-saptamani-lunar.md)
- [Exportul participanților](https://help.zenamu.com/ro/articles/14167765-exportul-participanților.md): Puteți exporta participanții cursurilor, ședințelor individuale, evenimentelor și claselor direct din evenimentul respectiv.

### Ajutor pentru cursuri

- [Cum se creează un curs](https://help.zenamu.com/ro/articles/10026714-cum-se-creeaza-un-curs.md)
- [Setări comune ale cursului](https://help.zenamu.com/ro/articles/10026787-setari-comune-ale-cursului.md)
- [Cum să gestionați cursul Dvs.?](https://help.zenamu.com/ro/articles/10026989-cum-sa-gestionați-cursul-dvs.md)
- [Ședințe de recuperare \(compensații\)](https://help.zenamu.com/ro/articles/10031548-ședințe-de-recuperare-compensații.md)
- [Cum să adăugați o ședință nouă la un curs în desfășurare?](https://help.zenamu.com/ro/articles/12818578-cum-sa-adaugați-o-ședința-noua-la-un-curs-in-desfașurare.md)
- [Cum se calculează prețul total pentru un curs care a început deja?](https://help.zenamu.com/ro/articles/10003702-cum-se-calculeaza-prețul-total-pentru-un-curs-care-a-inceput-deja.md)
- [Configurarea politicilor de anulare și a ședințelor de recuperare](https://help.zenamu.com/ro/articles/10479519-configurarea-politicilor-de-anulare-și-a-ședințelor-de-recuperare.md)
- [Cursuri: cum să anulați un curs înainte de termen și să notificați participanții](https://help.zenamu.com/ro/articles/13915669-cursuri-cum-sa-anulați-un-curs-inainte-de-termen-și-sa-notificați-participanții.md)
- [Cursuri: schimbarea instructorului în timpul unui curs în desfășurare](https://help.zenamu.com/ro/articles/13920327-cursuri-schimbarea-instructorului-in-timpul-unui-curs-in-desfașurare.md)
- [Cursuri: cum să reprogramați o ședință într-un curs activ](https://help.zenamu.com/ro/articles/13924624-cursuri-cum-sa-reprogramați-o-ședința-intr-un-curs-activ.md)
- [Cursuri: cum să transferați un client între două cursuri](https://help.zenamu.com/ro/articles/13924626-cursuri-cum-sa-transferați-un-client-intre-doua-cursuri.md)

### Programări individuale

- [Introducere în Programările Individuale](https://help.zenamu.com/ro/articles/13823904-introducere-in-programarile-individuale.md)
- [Cum să Creați și Configurați un Serviciu](https://help.zenamu.com/ro/articles/13823910-cum-sa-creați-și-configurați-un-serviciu.md)
- [Gestionarea Specialiștilor și Atribuirea Lor la Servicii](https://help.zenamu.com/ro/articles/13823914-gestionarea-specialiștilor-și-atribuirea-lor-la-servicii.md)
- [Configurarea Disponibilității Specialistului](https://help.zenamu.com/ro/articles/13823917-configurarea-disponibilitații-specialistului.md)
- [Programări: conflicte de disponibilitate și zile indisponibile](https://help.zenamu.com/ro/articles/13915501-programari-conflicte-de-disponibilitate-și-zile-indisponibile.md)
- [Gestionarea Programărilor](https://help.zenamu.com/ro/articles/13823920-gestionarea-programarilor.md)
- [Programări individuale: rezervări în așteptare — aprobare, respingere și anulare automată](https://help.zenamu.com/ro/articles/13920094-programari-individuale-rezervari-in-așteptare-aprobare-respingere-și-anulare-automata.md)
- [Plăți și Politici de Anulare](https://help.zenamu.com/ro/articles/13823922-plați-și-politici-de-anulare.md)
- [Notificări prin Email pentru Programări](https://help.zenamu.com/ro/articles/13823923-notificari-prin-email-pentru-programari.md)
- [Pagina Publică de Programare](https://help.zenamu.com/ro/articles/13823926-pagina-publica-de-programare.md)
- [Cum să trimiteți un mesaj personalizat unui client dintr-o programare](https://help.zenamu.com/ro/articles/13915505-cum-sa-trimiteți-un-mesaj-personalizat-unui-client-dintr-o-programare.md)
- [Urmărirea unui interval complet rezervat și notificările de disponibilitate](https://help.zenamu.com/ro/articles/13915509-urmarirea-unui-interval-complet-rezervat-și-notificarile-de-disponibilitate.md)
- [Programări: roluri și permisiuni în detaliile rezervării](https://help.zenamu.com/ro/articles/13919820-programari-roluri-și-permisiuni-in-detaliile-rezervarii.md)
- [Programări individuale: detaliile rezervării pas cu pas](https://help.zenamu.com/ro/articles/13919907-programari-individuale-detaliile-rezervarii-pas-cu-pas.md)

### Pentru clienții dumneavoastră

- [Cum să anulez rezervările mele](https://help.zenamu.com/ro/articles/10006863-cum-sa-anulez-rezervarile-mele.md)
- [Cum să rezervați o ședință](https://help.zenamu.com/ro/articles/10006936-cum-sa-rezervați-o-ședința.md)
- [Cum să creați un cont de client în sistemul de rezervări Zenamu](https://help.zenamu.com/ro/articles/10011640-cum-sa-creați-un-cont-de-client-in-sistemul-de-rezervari-zenamu.md)
- [Cum să cumpărați, valorificați și utilizați un voucher](https://help.zenamu.com/ro/articles/10509225-cum-sa-cumparați-valorificați-și-utilizați-un-voucher.md)

### Politica de anulare

- [Taxe de anulare pentru rezervări](https://help.zenamu.com/ro/articles/10022102-taxe-de-anulare-pentru-rezervari.md)

### Permisiuni pentru instructori

- [Permisiunile instructorilor în studio](https://help.zenamu.com/ro/articles/10022111-permisiunile-instructorilor-in-studio.md)
- [Cum să ascundeți un instructor de pe pagina publică](https://help.zenamu.com/ro/articles/13724559-cum-sa-ascundeți-un-instructor-de-pe-pagina-publica.md): Ascunde instructor, elimină instructor de pe site, profil instructor invizibil, instructor eveniment nevizibil
- [Roluri și permisiuni în administrare: cine ce poate face](https://help.zenamu.com/ro/articles/13915543-roluri-și-permisiuni-in-administrare-cine-ce-poate-face.md)
- [Setări: rolurile personalului și delegarea sigură a permisiunilor](https://help.zenamu.com/ro/articles/13915575-setari-rolurile-personalului-și-delegarea-sigura-a-permisiunilor.md)
- [Configurarea administratorilor studioului și transferul proprietății contului](https://help.zenamu.com/ro/articles/13926219-configurarea-administratorilor-studioului-și-transferul-proprietații-contului.md)

### Comenzi

- [Gestionarea comenzilor în panoul de administrare: ghid complet](https://help.zenamu.com/ro/articles/13915512-gestionarea-comenzilor-in-panoul-de-administrare-ghid-complet.md)
- [Cum funcționează rambursările și stările comenzilor](https://help.zenamu.com/ro/articles/13915483-cum-funcționeaza-rambursarile-și-starile-comenzilor.md)
- [Exportul comenzilor](https://help.zenamu.com/ro/articles/10355629-exportul-comenzilor.md): Cum să exportați comenzile pentru contabilitate
- [Chitanțe simple în sistemul de rezervare Zenamu](https://help.zenamu.com/ro/articles/10031533-chitanțe-simple-in-sistemul-de-rezervare-zenamu.md)
- [Chitanță de plată vs document de stornare: când descărcați care](https://help.zenamu.com/ro/articles/13919983-chitanța-de-plata-vs-document-de-stornare-cand-descarcați-care.md)
- [Cum să adaug informații de facturare pentru clienți?](https://help.zenamu.com/ro/articles/10429303-cum-sa-adaug-informații-de-facturare-pentru-clienți.md)
- [Colectarea taxelor \(TVA\)](https://help.zenamu.com/ro/articles/13719223-colectarea-taxelor-tva.md)
- [Cum modificați suma și cota de impozitare pentru o comandă](https://help.zenamu.com/ro/articles/13915515-cum-modificați-suma-și-cota-de-impozitare-pentru-o-comanda.md)
- [Setări fiscale: ce să verificați după modificarea cotei de impozitare](https://help.zenamu.com/ro/articles/13921364-setari-fiscale-ce-sa-verificați-dupa-modificarea-cotei-de-impozitare.md)
- [Datele de facturare ale clienților — ghid complet](https://help.zenamu.com/ro/articles/14136627-datele-de-facturare-ale-clienților-ghid-complet.md): Cum funcționează colectarea automată a datelor de facturare, autoservirea pentru clienți și bypass-ul de administrare
- [Chitanță vs factură](https://help.zenamu.com/ro/articles/14136645-chitanța-vs-factura.md): Cum să alegeți tipul de document

### Plăți

- [Setări: metode de plată — adăugare, editare și eliminare](https://help.zenamu.com/ro/articles/13919755-setari-metode-de-plata-adaugare-editare-și-eliminare.md)
- [Configurarea plăților prin transfer bancar](https://help.zenamu.com/ro/articles/10021138-configurarea-plaților-prin-transfer-bancar.md)
- [Potrivirea automată a plăților prin transfer bancar](https://help.zenamu.com/ro/articles/13192185-potrivirea-automata-a-plaților-prin-transfer-bancar.md)
- [Potrivirea automată a plăților: depanare și stări de eroare](https://help.zenamu.com/ro/articles/13915521-potrivirea-automata-a-plaților-depanare-și-stari-de-eroare.md)
- [Opțiuni de preț pentru beneficii](https://help.zenamu.com/ro/articles/10010292-opțiuni-de-preț-pentru-beneficii.md): Cum să oferiți prețuri speciale pentru plățile cu beneficii
- [Setări pentru plata la fața locului](https://help.zenamu.com/ro/articles/15645680-setari-pentru-plata-la-fața-locului.md)

### Sistem de credite sau intrări

- [Credite și intrări](https://help.zenamu.com/ro/articles/10027619-credite-și-intrari.md)
- [Sistemul de pachete de credite](https://help.zenamu.com/ro/articles/10027690-sistemul-de-pachete-de-credite.md)
- [Bilete de intrare \(uneori doar bilete/abonamente\)](https://help.zenamu.com/ro/articles/10028060-bilete-de-intrare-uneori-doar-bilete-abonamente.md)
- [Cum să adaug credite la un preț personalizat?](https://help.zenamu.com/ro/articles/11511177-cum-sa-adaug-credite-la-un-preț-personalizat.md)
- [Cum să adaug intrări unui client din administrare?](https://help.zenamu.com/ro/articles/12147302-cum-sa-adaug-intrari-unui-client-din-administrare.md): Cum să adăugați sau să eliminați orice număr de intrări la orice preț sau gratuit
- [Cum să adăugați credite, intrări sau ședințe de recuperare clienților Dvs.](https://help.zenamu.com/ro/articles/10009967-cum-sa-adaugați-credite-intrari-sau-ședințe-de-recuperare-clienților-dvs.md): Adăugați din partea de administrare
- [Ajustări manuale de credite și intrări: un proces sigur](https://help.zenamu.com/ro/articles/13915568-ajustari-manuale-de-credite-și-intrari-un-proces-sigur.md)
- [Categorii de pachete de intrări](https://help.zenamu.com/ro/articles/15956464-categorii-de-pachete-de-intrari.md): Împarte pachetele de intrări în categorii separate și stabilește exact la ce ore pot fi folosite — de exemplu doar la orele de reformer sau la orele unui anumit instructor.

### Abonamente

- [Abonamente – cum funcționează limitele de rezervare](https://help.zenamu.com/ro/articles/13666939-abonamente-cum-funcționeaza-limitele-de-rezervare.md): Limitele zilnice și săptămânale se calculează după calendar, iar limita lunară după perioada abonamentului respectiv.
- [Cum să adăugați niveluri de abonament cu prețuri diferite pentru ședințe](https://help.zenamu.com/ro/articles/12121831-cum-sa-adaugați-niveluri-de-abonament-cu-prețuri-diferite-pentru-ședințe.md): Crearea mai multor niveluri de abonament \(de ex. Gold, Silver, Platinum\) cu reguli de preț personalizate sau reduceri personalizate pentru diferite evenimente.
- [Cum să ștergeți un abonament?](https://help.zenamu.com/ro/articles/12629488-cum-sa-ștergeți-un-abonament.md): Puteți șterge un abonament după ce este arhivat.
- [Restricționarea abonamentelor la ședințe selectate](https://help.zenamu.com/ro/articles/12109154-restricționarea-abonamentelor-la-ședințe-selectate.md): Aș dori să creez abonamente separate, restricționându-le doar la anumite ședințe.
- [Cum să schimbați ordinea abonamentelor în vizualizarea publică?](https://help.zenamu.com/ro/articles/12629674-cum-sa-schimbați-ordinea-abonamentelor-in-vizualizarea-publica.md)

### Instructori externi și studiouri partenere

- [Colaborarea între studiouri — prezentare și configurare](https://help.zenamu.com/ro/articles/14040883-colaborarea-intre-studiouri-prezentare-și-configurare.md): Cum să conectați două studiouri în Zenamu, să configurați o colaborare și să gestionați evenimentele partajate.
- [Partajarea evenimentelor și cum funcționează colaborarea pentru clienți](https://help.zenamu.com/ro/articles/14040889-partajarea-evenimentelor-și-cum-funcționeaza-colaborarea-pentru-clienți.md): Cum partajați clase, cursuri și evenimente cu un studio partener și ce văd clienții la rezervare.
- [Statistici de colaborare](https://help.zenamu.com/ro/articles/14040893-statistici-de-colaborare.md): Cum vizualizați statisticile de rezervări și venituri pentru evenimentele partajate din colaborările între studiouri.
- [Colaborare — Întrebări frecvente](https://help.zenamu.com/ro/articles/14040897-colaborare-intrebari-frecvente.md): Răspunsuri la cele mai frecvente întrebări despre colaborările între studiouri în Zenamu.

### Clasă online

- [Cum se creează o ședință online?](https://help.zenamu.com/ro/articles/10031493-cum-se-creeaza-o-ședința-online.md)

### Notificări automate prin e-mail

- [Notificări automate prin e-mail în Zenamu](https://help.zenamu.com/ro/articles/10022387-notificari-automate-prin-e-mail-in-zenamu.md)
- [Notificări despre comenzile noi de vouchere cadou](https://help.zenamu.com/ro/articles/13927110-notificari-despre-comenzile-noi-de-vouchere-cadou.md)

### Suport pentru marketing

- [Partajați evenimentul Dvs.](https://help.zenamu.com/ro/articles/12311627-partajați-evenimentul-dvs.md): Partajați direct pe Facebook.com, WhatsApp, e-mail sau pur și simplu copiați linkul public către evenimentul Dvs.
- [Creați voucher cadou](https://help.zenamu.com/ro/articles/12898373-creați-voucher-cadou.md)

### Închiriere de spațiu în studio

- [Cum să-ți oferi spațiul spre închiriere](https://help.zenamu.com/ro/articles/15917123-cum-sa-ți-oferi-spațiul-spre-inchiriere.md): Creează un anunț de închiriere pentru o sală, stabilește prețul și disponibilitatea și publică-l pentru alți instructori.
- [Condiții de anulare pentru închirieri](https://help.zenamu.com/ro/articles/15917127-condiții-de-anulare-pentru-inchirieri.md): Cât primește înapoi un chiriaș când anulează: trei niveluri de condiții de anulare predefinite plus reguli personalizate.
- [Aprobarea cererilor de închiriere](https://help.zenamu.com/ro/articles/15917128-aprobarea-cererilor-de-inchiriere.md): Cum ajunge la tine o cerere de închiriere, cât timp ai la dispoziție să decizi și ce se întâmplă dacă nu răspunzi la timp.
- [Plăți și rambursări pentru închirieri](https://help.zenamu.com/ro/articles/15917131-plați-și-rambursari-pentru-inchirieri.md): Cum plătește un chiriaș o închiriere, când și cum se întorc banii și unde își găsesc chiriașii rezervările.
- [Planuri și taxe pentru închirieri](https://help.zenamu.com/ro/articles/15917133-planuri-și-taxe-pentru-inchirieri.md): Ce plan deblochează închirierea de spațiu, ce taxe se aplică și ce se întâmplă dacă treci la un plan inferior.
- [Conflicte de program și limitări](https://help.zenamu.com/ro/articles/15917135-conflicte-de-program-și-limitari.md): Ce verifică Zenamu ca închirierile să nu se ciocnească cu programul tău, unde au verificările limite și ce văd clienții.

### Planuri \(Abonamente\)

- [Cum să faceți upgrade la planul Dvs.](https://help.zenamu.com/ro/articles/10006873-cum-sa-faceți-upgrade-la-planul-dvs.md)
- [Cum să retrogradați planul Dvs.?](https://help.zenamu.com/ro/articles/10019398-cum-sa-retrogradați-planul-dvs.md)
- [Ce plan vi se potrivește?](https://help.zenamu.com/ro/articles/10019399-ce-plan-vi-se-potrivește.md)
- [Ce contează ca 1 comandă?](https://help.zenamu.com/ro/articles/10019400-ce-conteaza-ca-1-comanda.md)
- [Trecerea la planul gratuit. Ce se întâmplă când perioada de încercare se termină?](https://help.zenamu.com/ro/articles/10019402-trecerea-la-planul-gratuit-ce-se-intampla-cand-perioada-de-incercare-se-termina.md)
- [Cum să reveniți la versiunea gratuită?](https://help.zenamu.com/ro/articles/10250475-cum-sa-reveniți-la-versiunea-gratuita.md)
- [Sistem de rezervare gratuit](https://help.zenamu.com/ro/articles/10031519-sistem-de-rezervare-gratuit.md)
- [Cum să comandați un plan?](https://help.zenamu.com/ro/articles/10380219-cum-sa-comandați-un-plan.md)
- [Unde pot găsi factura pentru sistemul de rezervare?](https://help.zenamu.com/ro/articles/10082935-unde-pot-gasi-factura-pentru-sistemul-de-rezervare.md)
- [Ce se întâmplă dacă depășesc limita de comenzi a planului meu?](https://help.zenamu.com/ro/articles/10535391-ce-se-intampla-daca-depașesc-limita-de-comenzi-a-planului-meu.md)
- [Cum anulați abonamentul \(Zenamu\)?](https://help.zenamu.com/ro/articles/11502009-cum-anulați-abonamentul-zenamu.md)
- [De unde pot descărca factura pentru abonamentul Zenamu?](https://help.zenamu.com/ro/articles/10383057-de-unde-pot-descarca-factura-pentru-abonamentul-zenamu.md)
- [Planuri de abonament și facturare — rezolvarea problemelor](https://help.zenamu.com/ro/articles/13915602-planuri-de-abonament-și-facturare-rezolvarea-problemelor.md)
- [Cum schimbați cardul de plată pentru abonamentul Zenamu](https://help.zenamu.com/ro/articles/13925920-cum-schimbați-cardul-de-plata-pentru-abonamentul-zenamu.md)
- [Cum să treceți de la abonamentul lunar la cel anual \(și invers\)](https://help.zenamu.com/ro/articles/13925970-cum-sa-treceți-de-la-abonamentul-lunar-la-cel-anual-și-invers.md)
- [Cum funcționează facturarea abonamentului — perioade de facturare și modificări de plan](https://help.zenamu.com/ro/articles/13926658-cum-funcționeaza-facturarea-abonamentului-perioade-de-facturare-și-modificari-de-plan.md)
- [Abonament fără TVA pentru firme din UE \(taxare inversă\)](https://help.zenamu.com/ro/articles/13926660-abonament-fara-tva-pentru-firme-din-ue-taxare-inversa.md)

### Întrebări și răspunsuri frecvente

- [Cum să am 2 conturi separate de studio/freelancer?](https://help.zenamu.com/ro/articles/11388504-cum-sa-am-2-conturi-separate-de-studio-freelancer.md): Cum să pot gestiona fiecare cont cu propriul său program.
- [Cum import clienți dintr-un alt sistem de rezervare în Zenamu?](https://help.zenamu.com/ro/articles/10031589-cum-import-clienți-dintr-un-alt-sistem-de-rezervare-in-zenamu.md)
- [Cum să împărțiți plata pentru un curs sau eveniment într-un avans și o plată suplimentară?](https://help.zenamu.com/ro/articles/10031597-cum-sa-imparțiți-plata-pentru-un-curs-sau-eveniment-intr-un-avans-și-o-plata-suplimentara.md)
- [De ce nu am primit un e-mail de la sistemul de rezervare Zenamu?](https://help.zenamu.com/ro/articles/10031617-de-ce-nu-am-primit-un-e-mail-de-la-sistemul-de-rezervare-zenamu.md)
- [Am configurat plăți Stripe, dar ședințele/cursurile/evenimentele mele nu pot fi plătite cu cardul, de ce?](https://help.zenamu.com/ro/articles/10031672-am-configurat-plați-stripe-dar-ședințele-cursurile-evenimentele-mele-nu-pot-fi-platite-cu-cardul-de-ce.md)
- [Am devenit plătitor de TVA \(doar UE\)](https://help.zenamu.com/ro/articles/10311518-am-devenit-platitor-de-tva-doar-ue.md)
- [Cum să creați un cod promoțional?](https://help.zenamu.com/ro/articles/10432264-cum-sa-creați-un-cod-promoțional.md)
- [Ce gateway-uri de plată acceptă Zenamu?](https://help.zenamu.com/ro/articles/10078722-ce-gateway-uri-de-plata-accepta-zenamu.md)
- [Cum să gestionați un client care nu are înregistrare în Zenamu?](https://help.zenamu.com/ro/articles/10025973-cum-sa-gestionați-un-client-care-nu-are-inregistrare-in-zenamu.md)
- [Cum configurați opțiunea „Prima clasă este gratuită”?](https://help.zenamu.com/ro/articles/10528756-cum-configurați-opțiunea-prima-clasa-este-gratuita.md)
- [Cum pot adăuga mai mulți participanți după ce ședința a început?](https://help.zenamu.com/ro/articles/10016877-cum-pot-adauga-mai-mulți-participanți-dupa-ce-ședința-a-inceput.md)
- [Cum se schimbă prețul ședinței pentru un singur client?](https://help.zenamu.com/ro/articles/10026015-cum-se-schimba-prețul-ședinței-pentru-un-singur-client.md)
- [Cum să completez informațiile de facturare dacă sunt persoană fizică cu cod fiscal dar nu plătitor de TVA?](https://help.zenamu.com/ro/articles/11000381-cum-sa-completez-informațiile-de-facturare-daca-sunt-persoana-fizica-cu-cod-fiscal-dar-nu-platitor-de-tva.md)
- [Cum să schimbați administratorul contului de studio/freelancer](https://help.zenamu.com/ro/articles/11130988-cum-sa-schimbați-administratorul-contului-de-studio-freelancer.md): Cum să transferați drepturile de administrator pentru contul de studio sau freelancer Zenamu.
- [Cum să anulez participarea unui client la un curs care a avut deja loc?](https://help.zenamu.com/ro/articles/11196540-cum-sa-anulez-participarea-unui-client-la-un-curs-care-a-avut-deja-loc.md): Cursul a avut deja loc, dar vreau să îl anulez complet pentru un client.
- [Cum să verificați că lista de așteptare funcționează](https://help.zenamu.com/ro/articles/11761429-cum-sa-verificați-ca-lista-de-așteptare-funcționeaza.md): Proces pas cu pas pentru modul în care funcționează lista de așteptare
- [Cum să adaug informații despre instructorul meu](https://help.zenamu.com/ro/articles/11768038-cum-sa-adaug-informații-despre-instructorul-meu.md)
- [Cum să văd participanții pe lista de așteptare pentru o ședință trecută?](https://help.zenamu.com/ro/articles/11963005-cum-sa-vad-participanții-pe-lista-de-așteptare-pentru-o-ședința-trecuta.md)
- [Cum să etichetați închirierea spațiului studioului?](https://help.zenamu.com/ro/articles/12353139-cum-sa-etichetați-inchirierea-spațiului-studioului.md)
- [Unde găsesc statisticile de plată pentru fiecare instructor?](https://help.zenamu.com/ro/articles/12385607-unde-gasesc-statisticile-de-plata-pentru-fiecare-instructor.md)
- [Cardul meu a expirat și am o plată neplătită, ce să fac?](https://help.zenamu.com/ro/articles/12595168-cardul-meu-a-expirat-și-am-o-plata-neplatita-ce-sa-fac.md): Puteți reîncerca plata cu un alt card în detaliile plății.
- [Expirarea și prelungirea creditelor/intrărilor](https://help.zenamu.com/ro/articles/12646087-expirarea-și-prelungirea-creditelor-intrarilor.md)
- [Am setat un preț pentru o singură ședință la curs, dar nu pare să apară.](https://help.zenamu.com/ro/articles/12665551-am-setat-un-preț-pentru-o-singura-ședința-la-curs-dar-nu-pare-sa-apara.md)
- [Dacă cineva folosește codul de reducere pentru a cumpăra un abonament recurent - îi va factura Zenamu la tariful original \(fără reducere\) pentru a doua lună de abonament?](https://help.zenamu.com/ro/articles/12889449-daca-cineva-folosește-codul-de-reducere-pentru-a-cumpara-un-abonament-recurent-ii-va-factura-zenamu-la-tariful-original-fara-reducere-pentru-a-doua-luna-de-abonament.md): Se va aplica codul de reducere o singură dată, sau abonamentul recurent va continua să fie la tariful redus \(pe baza codului de reducere pe care l-au folosit pentru a-l achiziționa\).
- [Cum să utilizați un voucher din panoul de administrare](https://help.zenamu.com/ro/articles/13142086-cum-sa-utilizați-un-voucher-din-panoul-de-administrare.md): Dacă un client vă aduce un voucher tipărit, îl puteți utiliza \(atribui\) direct din partea de administrare.
- [Ce limbă se folosește pentru facturi și chitanțe?](https://help.zenamu.com/ro/articles/13209294-ce-limba-se-folosește-pentru-facturi-și-chitanțe.md): Setările de limbă pentru facturile clienților și facturile abonamentului Dvs.
- [Cum să trimit un mesaj de grup către toți participanții?](https://help.zenamu.com/ro/articles/13375624-cum-sa-trimit-un-mesaj-de-grup-catre-toți-participanții.md)
- [Abonamente – plăți recurente](https://help.zenamu.com/ro/articles/13644944-abonamente-plați-recurente.md): Da — Zenamu acceptă acum abonamente recurente, care taxează automat cardul clienților în fiecare lună, trimestru sau an. Cum funcționează și prin ce se deosebesc de abonamentele unice.
- [Interfața de rezervare se comută automat în funcție de limba browserului?](https://help.zenamu.com/ro/articles/13670945-interfața-de-rezervare-se-comuta-automat-in-funcție-de-limba-browserului.md): Zenamu suportă limba engleză? Cum gestionați descrierile bilingve ale claselor?
- [Când semnează clienții declarația de exonerare de răspundere?](https://help.zenamu.com/ro/articles/13700685-cand-semneaza-clienții-declarația-de-exonerare-de-raspundere.md): Cum și când este prezentată clienților declarația de exonerare de răspundere în procesul de rezervare
- [De ce nu văd chitanțele și cum le activez](https://help.zenamu.com/ro/articles/13915531-de-ce-nu-vad-chitanțele-și-cum-le-activez.md)
- [Clasă vs. curs vs. eveniment vs. programare: care e diferența](https://help.zenamu.com/ro/articles/13915548-clasa-vs-curs-vs-eveniment-vs-programare-care-e-diferența.md)
- [Etichete vs. note pe fișa clientului: când să folosiți fiecare](https://help.zenamu.com/ro/articles/13915564-etichete-vs-note-pe-fișa-clientului-cand-sa-folosiți-fiecare.md)
- [Cursuri: clasă individuală vs. curs recurent – cum să alegeți tipul potrivit](https://help.zenamu.com/ro/articles/13915580-cursuri-clasa-individuala-vs-curs-recurent-cum-sa-alegeți-tipul-potrivit.md)
- [Clienți: profiluri duplicate — cum să le rezolvați fără pierderi de date](https://help.zenamu.com/ro/articles/13915584-clienți-profiluri-duplicate-cum-sa-le-rezolvați-fara-pierderi-de-date.md)
- [Codul de reducere nu funcționează: diagnosticare pas cu pas](https://help.zenamu.com/ro/articles/13917976-codul-de-reducere-nu-funcționeaza-diagnosticare-pas-cu-pas.md)
- [Comanda în așteptarea rambursării, dar plata a fost deja trimisă](https://help.zenamu.com/ro/articles/13920236-comanda-in-așteptarea-rambursarii-dar-plata-a-fost-deja-trimisa.md)
- [Prezența și plata: cum să marcați corect starea participantului](https://help.zenamu.com/ro/articles/13924630-prezența-și-plata-cum-sa-marcați-corect-starea-participantului.md)
- [De ce statisticile veniturilor și comenzile nu corespund](https://help.zenamu.com/ro/articles/13925001-de-ce-statisticile-veniturilor-și-comenzile-nu-corespund.md)
- [Designul voucherului cadou — opțiuni de personalizare](https://help.zenamu.com/ro/articles/13926774-designul-voucherului-cadou-opțiuni-de-personalizare.md)
- [Evenimente și cursuri fără rezervare online \(doar informativ\)](https://help.zenamu.com/ro/articles/13927079-evenimente-și-cursuri-fara-rezervare-online-doar-informativ.md)
- [Ștergerea clientului din studio vs. ștergerea contului clientului](https://help.zenamu.com/ro/articles/13927087-ștergerea-clientului-din-studio-vs-ștergerea-contului-clientului.md)
- [Cursuri și evenimente pe mai multe zile \(de ex. sâmbătă + duminică într-un singur bloc\)](https://help.zenamu.com/ro/articles/13927102-cursuri-și-evenimente-pe-mai-multe-zile-de-ex-sambata-duminica-intr-un-singur-bloc.md)
- [De ce nu văd opțiunea "plată la fața locului" pentru pachete sau credite?](https://help.zenamu.com/ro/articles/14817468-de-ce-nu-vad-opțiunea-plata-la-fața-locului-pentru-pachete-sau-credite.md): De ce clienții nu pot plăti pachetele sau creditele la fața locului?
- [Unde își pot vedea clienții programul meu de cursuri?](https://help.zenamu.com/ro/articles/14836879-unde-iși-pot-vedea-clienții-programul-meu-de-cursuri.md): Cum să găsești și să distribui clienților programul tău public

### Probleme cunoscute și cum le puteți rezolva

- [Vreau să trimit un mesaj clienților, am mai puțin de 1500 de caractere, și totuși nu se trimite. Ce ar trebui să fac?](https://help.zenamu.com/ro/articles/10021047-vreau-sa-trimit-un-mesaj-clienților-am-mai-puțin-de-1500-de-caractere-și-totuși-nu-se-trimite-ce-ar-trebui-sa-fac.md)
- [Problemă de conectare \(captcha\)](https://help.zenamu.com/ro/articles/10123851-problema-de-conectare-captcha.md)
- [Rezolvare rapidă: clasa este plină, dar a apărut o rezervare în plus](https://help.zenamu.com/ro/articles/13915590-rezolvare-rapida-clasa-este-plina-dar-a-aparut-o-rezervare-in-plus.md)
- [Solicitare de reîmprospătare a paginii, aplicația nu funcționează](https://help.zenamu.com/ro/articles/13917746-solicitare-de-reimprospatare-a-paginii-aplicația-nu-funcționeaza.md)
- [Integrare newsletter: reconectare și actualizare acces](https://help.zenamu.com/ro/articles/13919759-integrare-newsletter-reconectare-și-actualizare-acces.md)
- [Anularea automată a clasei când capacitatea minimă nu este atinsă](https://help.zenamu.com/ro/articles/13926520-anularea-automata-a-clasei-cand-capacitatea-minima-nu-este-atinsa.md)
- [Mai mulți instructori pentru un curs sau o clasă](https://help.zenamu.com/ro/articles/13926524-mai-mulți-instructori-pentru-un-curs-sau-o-clasa.md)
- [De ce pluginul sau programul nu se afișează pe site-ul meu](https://help.zenamu.com/ro/articles/13926527-de-ce-pluginul-sau-programul-nu-se-afișeaza-pe-site-ul-meu.md)

### Integrări \(Pluginuri\)

- [Cum se introduce un calendar de rezervare cu o listă de ședințe pe propriul site web](https://help.zenamu.com/ro/articles/10031563-cum-se-introduce-un-calendar-de-rezervare-cu-o-lista-de-ședințe-pe-propriul-site-web.md)
- [Cum să inserați o ofertă de eveniment pe propriul site web](https://help.zenamu.com/ro/articles/10031569-cum-sa-inserați-o-oferta-de-eveniment-pe-propriul-site-web.md)
- [Cum să inserați o ofertă de curs pe propriul site web](https://help.zenamu.com/ro/articles/10031736-cum-sa-inserați-o-oferta-de-curs-pe-propriul-site-web.md)
- [Cum încorporez un program pe site-ul meu în Webnode?](https://help.zenamu.com/ro/articles/10031751-cum-incorporez-un-program-pe-site-ul-meu-in-webnode.md)
- [Cum încorporez un program pe site-ul meu în WordPress](https://help.zenamu.com/ro/articles/10031792-cum-incorporez-un-program-pe-site-ul-meu-in-wordpress.md)
- [Cum încorporez un program pe site-ul cu Wix.com?](https://help.zenamu.com/ro/articles/10031813-cum-incorporez-un-program-pe-site-ul-cu-wix-com.md)
- [Cum încorporez un program pe site-ul meu folosind JavaScript?](https://help.zenamu.com/ro/articles/10032201-cum-incorporez-un-program-pe-site-ul-meu-folosind-javascript.md)
- [Limba în care sunt afișate pluginurile](https://help.zenamu.com/ro/articles/10031677-limba-in-care-sunt-afișate-pluginurile.md)
- [Cum să adăugați un plugin cu atribute prefiltrate](https://help.zenamu.com/ro/articles/12716564-cum-sa-adaugați-un-plugin-cu-atribute-prefiltrate.md): Puteți afișa diferite părți ale programului Dvs. \(ședințe, cursuri, evenimente\) pe pagini separate ale site-ului Dvs. web folosind pluginuri Zenamu — fiecare afișând doar ceea ce doriți să vadă viz...
- [Pluginuri Zenamu](https://help.zenamu.com/ro/articles/13140949-pluginuri-zenamu.md): Pluginuri incorporabile pentru site-ul Dvs.

### Integrare Google Calendar

- [Cum să vă integrați ședințele Zenamu în Google Calendar?](https://help.zenamu.com/ro/articles/10031510-cum-sa-va-integrați-ședințele-zenamu-in-google-calendar.md)

### Aplicație mobilă

- [Aplicație mobilă](https://help.zenamu.com/ro/articles/10366492-aplicație-mobila.md)

### Videoclipuri și playlisturi

- [Ce este videoteca online și cum o activezi](https://help.zenamu.com/ro/articles/15500755-ce-este-videoteca-online-și-cum-o-activezi.md): O privire de ansamblu asupra videotecii online în Zenamu: ce face, cum o activezi și de ce ai nevoie ca să începi.
- [Cum adaugi un videoclip de pe Vimeo sau YouTube](https://help.zenamu.com/ro/articles/15500764-cum-adaugi-un-videoclip-de-pe-vimeo-sau-youtube.md): Cum adaugi un videoclip în Zenamu printr-un link de pe Vimeo sau YouTube, cum îi completezi detaliile și cum îl configurezi ca nimeni să nu îl folosească abuziv.
- [Playlisturi și ordonarea videoclipurilor](https://help.zenamu.com/ro/articles/15500766-playlisturi-și-ordonarea-videoclipurilor.md): Cum grupezi videoclipurile în playlisturi în Zenamu, cum le aranjezi și cum folosești playlisturile atât pentru accesul prin abonament, cât și pentru vânzările individuale.
- [Acces la videoclipuri prin abonament](https://help.zenamu.com/ro/articles/15500767-acces-la-videoclipuri-prin-abonament.md): Cum le dai membrilor acces la videoclipuri în Zenamu: cum configurezi accesul la un playlist și regulile despre când se aplică accesul și când nu.
- [Vânzarea videoclipurilor și playlisturilor individuale](https://help.zenamu.com/ro/articles/15500768-vanzarea-videoclipurilor-și-playlisturilor-individuale.md): Cum vinzi videoclipuri și playlisturi în Zenamu ca achiziție individuală: preț, valabilitate, metode de plată, coduri de reducere, chitanțe și gestionarea accesului.
- [Cum își văd și își cumpără clienții videoclipurile](https://help.zenamu.com/ro/articles/15500770-cum-iși-vad-și-iși-cumpara-clienții-videoclipurile.md): Videoteca online din perspectiva clientului: unde își găsește biblioteca, cum reia vizionarea de unde a rămas și cum cumpără acces.
- [Statistici despre videoclipuri](https://help.zenamu.com/ro/articles/15500775-statistici-despre-videoclipuri.md): Cum citești statisticile de vizionare a videotecii online în Zenamu.

### Termeni de utilizare

- [Termeni și condiții generale de utilizare](https://help.zenamu.com/ro/articles/10031687-termeni-și-condiții-generale-de-utilizare.md)
- [Politica de confidențialitate a platformei Zenamu](https://help.zenamu.com/ro/articles/10031694-politica-de-confidențialitate-a-platformei-zenamu.md)
- [Acord privind prelucrarea datelor cu caracter personal](https://help.zenamu.com/ro/articles/10031704-acord-privind-prelucrarea-datelor-cu-caracter-personal.md)
- [Lista subcontractanților](https://help.zenamu.com/ro/articles/10031719-lista-subcontractanților.md)

## Español

### Mi cuenta y primeros pasos en el sistema

- [Cómo migrar de otro sistema de reservas a Zenamu](https://help.zenamu.com/es/articles/10007825-como-migrar-de-otro-sistema-de-reservas-a-zenamu.md)
- [¿Cómo puedo cambiar mi correo electrónico personal?](https://help.zenamu.com/es/articles/10045969-como-puedo-cambiar-mi-correo-electronico-personal.md)
- [¿Cómo eliminar mi cuenta?](https://help.zenamu.com/es/articles/13481459-como-eliminar-mi-cuenta.md)
- [¿Cómo puedo añadir otra ubicación donde se imparten las clases?](https://help.zenamu.com/es/articles/11503852-como-puedo-anadir-otra-ubicacion-donde-se-imparten-las-clases.md)
- [¿Dónde puedo actualizar mis datos de facturación?](https://help.zenamu.com/es/articles/11579618-donde-puedo-actualizar-mis-datos-de-facturacion.md)
- [¿Dónde cambiar el color del botón de reserva?](https://help.zenamu.com/es/articles/12732908-donde-cambiar-el-color-del-boton-de-reserva.md)
- [Inicios de sesión y registros con redes sociales \(Facebook / Google\)](https://help.zenamu.com/es/articles/12840169-inicios-de-sesion-y-registros-con-redes-sociales-facebook-google.md)
- [Problemas de acceso y restablecimiento de contraseña](https://help.zenamu.com/es/articles/13915597-problemas-de-acceso-y-restablecimiento-de-contrasena.md)
- [API](https://help.zenamu.com/es/articles/12780993-api.md): ¿Dónde obtengo acceso a la API?
- [Branding](https://help.zenamu.com/es/articles/13141457-branding.md)
- [Avisos para clientes: cómo crear, editar y mostrar en el horario público](https://help.zenamu.com/es/articles/13921668-avisos-para-clientes-como-crear-editar-y-mostrar-en-el-horario-publico.md)
- [Cómo cambiar el nombre o la URL del estudio](https://help.zenamu.com/es/articles/13926769-como-cambiar-el-nombre-o-la-url-del-estudio.md)
- [Su página del horario público — enlace, código QR y dominio](https://help.zenamu.com/es/articles/14033336-su-pagina-del-horario-publico-enlace-codigo-qr-y-dominio.md): Dónde encontrar la URL de su horario público, cómo copiarla, generar un código QR y cambiar el dominio del estudio

### Reservas e inscripciones a clases y cursos

- [¿Cómo puedo ocultar la capacidad de una clase o curso?](https://help.zenamu.com/es/articles/11426931-como-puedo-ocultar-la-capacidad-de-una-clase-o-curso.md): Evite que los clientes vean cuántas plazas están ocupadas o disponibles.
- [¿Cómo puedo aumentar la cantidad de plazas que una persona puede reservar en una sola reserva?](https://help.zenamu.com/es/articles/10016869-como-puedo-aumentar-la-cantidad-de-plazas-que-una-persona-puede-reservar-en-una-sola-reserva.md)
- [Campos personalizados en el formulario de reserva](https://help.zenamu.com/es/articles/10496379-campos-personalizados-en-el-formulario-de-reserva.md)
- [Lista de espera](https://help.zenamu.com/es/articles/11628592-lista-de-espera.md)
- [Clientes: sesiones de recuperación — añadir, editar y eliminar](https://help.zenamu.com/es/articles/13917983-clientes-sesiones-de-recuperacion-anadir-editar-y-eliminar.md)
- [Cómo usar sesiones de recuperación desde la administración](https://help.zenamu.com/es/articles/10021108-como-usar-sesiones-de-recuperacion-desde-la-administracion.md)
- [Ausencias injustificadas](https://help.zenamu.com/es/articles/10031538-ausencias-injustificadas.md)
- [Quiero que todos mis clientes estén registrados antes de hacer una reserva. ¿Cómo puedo hacerlo?](https://help.zenamu.com/es/articles/10026003-quiero-que-todos-mis-clientes-esten-registrados-antes-de-hacer-una-reserva-como-puedo-hacerlo.md)
- [Cliente registrado vs. invitado: ¿qué cambia a la hora de reservar?](https://help.zenamu.com/es/articles/13915552-cliente-registrado-vs-invitado-que-cambia-a-la-hora-de-reservar.md)
- [Clases infantiles y reservas para niños](https://help.zenamu.com/es/articles/12569996-clases-infantiles-y-reservas-para-ninos.md)
- [Visibilidad de las sesiones canceladas en el horario público](https://help.zenamu.com/es/articles/13925515-visibilidad-de-las-sesiones-canceladas-en-el-horario-publico.md)
- [Declaración del participante en la práctica: plantillas, versiones, firmas y anulaciones](https://help.zenamu.com/es/articles/13915496-declaracion-del-participante-en-la-practica-plantillas-versiones-firmas-y-anulaciones.md)
- [Cómo ocultar una clase, curso o evento del horario público](https://help.zenamu.com/es/articles/13925092-como-ocultar-una-clase-curso-o-evento-del-horario-publico.md)
- [Clases recurrentes con intervalo personalizado \(cada 2 semanas, mensual\)](https://help.zenamu.com/es/articles/13926764-clases-recurrentes-con-intervalo-personalizado-cada-2-semanas-mensual.md)
- [Exportar participantes](https://help.zenamu.com/es/articles/14167765-exportar-participantes.md): Puede exportar los participantes de cursos, sesiones individuales, eventos y clases directamente desde el evento.

### Ayuda sobre los cursos

- [¿Cómo crear un curso?](https://help.zenamu.com/es/articles/10026714-como-crear-un-curso.md)
- [Configuraciones comunes de cursos](https://help.zenamu.com/es/articles/10026787-configuraciones-comunes-de-cursos.md)
- [¿Cómo gestiono mi curso?](https://help.zenamu.com/es/articles/10026989-como-gestiono-mi-curso.md)
- [Sesiones de recuperación \(compensaciones\)](https://help.zenamu.com/es/articles/10031548-sesiones-de-recuperacion-compensaciones.md)
- [¿Cómo añadir una nueva sesión a un curso en progreso?](https://help.zenamu.com/es/articles/12818578-como-anadir-una-nueva-sesion-a-un-curso-en-progreso.md)
- [¿Cómo se calcula el precio total de un curso que ya ha comenzado?](https://help.zenamu.com/es/articles/10003702-como-se-calcula-el-precio-total-de-un-curso-que-ya-ha-comenzado.md)
- [Configuración de políticas de cancelación y sesiones de recuperación](https://help.zenamu.com/es/articles/10479519-configuracion-de-politicas-de-cancelacion-y-sesiones-de-recuperacion.md)
- [Cursos: cómo cancelar un curso anticipadamente y notificar a los participantes](https://help.zenamu.com/es/articles/13915669-cursos-como-cancelar-un-curso-anticipadamente-y-notificar-a-los-participantes.md)
- [Cursos: cambio de instructor en un curso en marcha — cómo hacerlo sin confusiones](https://help.zenamu.com/es/articles/13920327-cursos-cambio-de-instructor-en-un-curso-en-marcha-como-hacerlo-sin-confusiones.md)
- [Cursos: cómo reprogramar una sesión en un curso activo](https://help.zenamu.com/es/articles/13924624-cursos-como-reprogramar-una-sesion-en-un-curso-activo.md)
- [Cursos: cómo transferir un cliente entre dos cursos](https://help.zenamu.com/es/articles/13924626-cursos-como-transferir-un-cliente-entre-dos-cursos.md)

### Citas

- [Introducción a las citas individuales](https://help.zenamu.com/es/articles/13823904-introduccion-a-las-citas-individuales.md)
- [Crear y configurar un servicio](https://help.zenamu.com/es/articles/13823910-crear-y-configurar-un-servicio.md)
- [Gestión de profesionales y asignación a servicios](https://help.zenamu.com/es/articles/13823914-gestion-de-profesionales-y-asignacion-a-servicios.md)
- [Configurar la disponibilidad de los profesionales](https://help.zenamu.com/es/articles/13823917-configurar-la-disponibilidad-de-los-profesionales.md)
- [Citas: conflictos de disponibilidad y días no disponibles](https://help.zenamu.com/es/articles/13915501-citas-conflictos-de-disponibilidad-y-dias-no-disponibles.md)
- [Gestión de reservas](https://help.zenamu.com/es/articles/13823920-gestion-de-reservas.md)
- [Citas: reservas pendientes — aprobación, rechazo y cancelación automática](https://help.zenamu.com/es/articles/13920094-citas-reservas-pendientes-aprobacion-rechazo-y-cancelacion-automatica.md)
- [Pagos y condiciones de cancelación](https://help.zenamu.com/es/articles/13823922-pagos-y-condiciones-de-cancelacion.md)
- [Notificaciones por correo electrónico](https://help.zenamu.com/es/articles/13823923-notificaciones-por-correo-electronico.md)
- [La página de reserva pública](https://help.zenamu.com/es/articles/13823926-la-pagina-de-reserva-publica.md)
- [Cómo enviar un mensaje personalizado a un cliente desde una reserva \(Citas\)](https://help.zenamu.com/es/articles/13915505-como-enviar-un-mensaje-personalizado-a-un-cliente-desde-una-reserva-citas.md)
- [Vigilancia de franjas completas y notificaciones de disponibilidad](https://help.zenamu.com/es/articles/13915509-vigilancia-de-franjas-completas-y-notificaciones-de-disponibilidad.md)
- [Citas individuales: roles y permisos en el detalle de reserva](https://help.zenamu.com/es/articles/13919820-citas-individuales-roles-y-permisos-en-el-detalle-de-reserva.md)
- [Citas individuales: detalle de reserva paso a paso](https://help.zenamu.com/es/articles/13919907-citas-individuales-detalle-de-reserva-paso-a-paso.md)

### Para tus clientes

- [Cómo cancelar una reserva](https://help.zenamu.com/es/articles/10006863-como-cancelar-una-reserva.md)
- [Cómo reservar una clase](https://help.zenamu.com/es/articles/10006936-como-reservar-una-clase.md)
- [¿Cómo crear una cuenta de cliente en el sistema de reservas de Zenamu?](https://help.zenamu.com/es/articles/10011640-como-crear-una-cuenta-de-cliente-en-el-sistema-de-reservas-de-zenamu.md)
- [Cómo comprar, canjear y usar un vale regalo](https://help.zenamu.com/es/articles/10509225-como-comprar-canjear-y-usar-un-vale-regalo.md)

### Política de cancelación

- [Tarifas de cancelación para reservas](https://help.zenamu.com/es/articles/10022102-tarifas-de-cancelacion-para-reservas.md)

### Permisos de los profesores del estudio

- [Permisos de los instructores en el estudio](https://help.zenamu.com/es/articles/10022111-permisos-de-los-instructores-en-el-estudio.md)
- [Cómo ocultar un instructor de la página pública](https://help.zenamu.com/es/articles/13724559-como-ocultar-un-instructor-de-la-pagina-publica.md): Ocultar instructor, eliminar instructor del sitio web, perfil de instructor invisible, instructor de evento no visible
- [Roles y permisos en la administración: quién puede hacer qué](https://help.zenamu.com/es/articles/13915543-roles-y-permisos-en-la-administracion-quien-puede-hacer-que.md)
- [Ajustes: roles del personal y delegación segura de permisos](https://help.zenamu.com/es/articles/13915575-ajustes-roles-del-personal-y-delegacion-segura-de-permisos.md)
- [Cómo configurar administradores del estudio y transferir la propiedad de la cuenta](https://help.zenamu.com/es/articles/13926219-como-configurar-administradores-del-estudio-y-transferir-la-propiedad-de-la-cuenta.md)

### Pedidos

- [Gestión de pedidos en el panel de administración: guía completa de acciones](https://help.zenamu.com/es/articles/13915512-gestion-de-pedidos-en-el-panel-de-administracion-guia-completa-de-acciones.md)
- [Reembolsos y estados de pedido](https://help.zenamu.com/es/articles/13915483-reembolsos-y-estados-de-pedido.md)
- [Exportación de pedidos](https://help.zenamu.com/es/articles/10355629-exportacion-de-pedidos.md): Cómo exportar pedidos para la contabilidad
- [Recibos simples en el sistema de reservas de Zenamu](https://help.zenamu.com/es/articles/10031533-recibos-simples-en-el-sistema-de-reservas-de-zenamu.md)
- [Comprobante de pago vs. comprobante de cancelación: cuándo descargar cada uno](https://help.zenamu.com/es/articles/13919983-comprobante-de-pago-vs-comprobante-de-cancelacion-cuando-descargar-cada-uno.md)
- [¿Cómo añadir la información de facturación a los clientes?](https://help.zenamu.com/es/articles/10429303-como-anadir-la-informacion-de-facturacion-a-los-clientes.md)
- [Cobro de impuestos \(IVA\)](https://help.zenamu.com/es/articles/13719223-cobro-de-impuestos-iva.md)
- [Cómo modificar el importe y la tasa de IVA de un pedido](https://help.zenamu.com/es/articles/13915515-como-modificar-el-importe-y-la-tasa-de-iva-de-un-pedido.md)
- [Configuración de impuestos: qué revisar tras cambiar el tipo impositivo](https://help.zenamu.com/es/articles/13921364-configuracion-de-impuestos-que-revisar-tras-cambiar-el-tipo-impositivo.md)
- [Datos de facturación de los clientes — guía completa](https://help.zenamu.com/es/articles/14136627-datos-de-facturacion-de-los-clientes-guia-completa.md): Cómo funciona la recopilación automática de datos de facturación, el autoservicio para clientes y el bypass de administración
- [Recibo vs factura](https://help.zenamu.com/es/articles/14136645-recibo-vs-factura.md): Cómo elegir el tipo de documento

### Pagos

- [Ajustes: métodos de pago — añadir, editar y eliminar](https://help.zenamu.com/es/articles/13919755-ajustes-metodos-de-pago-anadir-editar-y-eliminar.md)
- [Configurar pagos por transferencia bancaria](https://help.zenamu.com/es/articles/10021138-configurar-pagos-por-transferencia-bancaria.md)
- [Conciliación automática de pagos por transferencia bancaria](https://help.zenamu.com/es/articles/13192185-conciliacion-automatica-de-pagos-por-transferencia-bancaria.md)
- [Conciliación automática de pagos: solución de problemas y estados de error](https://help.zenamu.com/es/articles/13915521-conciliacion-automatica-de-pagos-solucion-de-problemas-y-estados-de-error.md)
- [Precios con beneficios](https://help.zenamu.com/es/articles/10010292-precios-con-beneficios.md): Cómo ofrecer precios especiales para pagos con beneficios
- [Configuración de pagos presenciales](https://help.zenamu.com/es/articles/15645680-configuracion-de-pagos-presenciales.md)

### Paquetes de créditos y pases de entrada

- [Cómo funcionan los paquetes de créditos y los bonos de entradas](https://help.zenamu.com/es/articles/10027619-como-funcionan-los-paquetes-de-creditos-y-los-bonos-de-entradas.md)
- [Sistema de paquetes de créditos](https://help.zenamu.com/es/articles/10027690-sistema-de-paquetes-de-creditos.md)
- [Bonos de entradas](https://help.zenamu.com/es/articles/10028060-bonos-de-entradas.md)
- [¿Cómo recargar créditos con un precio personalizado?](https://help.zenamu.com/es/articles/11511177-como-recargar-creditos-con-un-precio-personalizado.md)
- [¿Cómo añadir entradas a un cliente desde la administración?](https://help.zenamu.com/es/articles/12147302-como-anadir-entradas-a-un-cliente-desde-la-administracion.md): Cómo añadir o eliminar cualquier número de entradas a cualquier precio o gratis
- [Cómo añadir créditos, entradas o sesiones de recuperación a sus clientes](https://help.zenamu.com/es/articles/10009967-como-anadir-creditos-entradas-o-sesiones-de-recuperacion-a-sus-clientes.md): Añadir desde el lado del administrador
- [Correcciones manuales de créditos y entradas: un proceso seguro](https://help.zenamu.com/es/articles/13915568-correcciones-manuales-de-creditos-y-entradas-un-proceso-seguro.md)
- [Categorías de bonos](https://help.zenamu.com/es/articles/15956464-categorias-de-bonos.md): Divida sus bonos en categorías separadas y decida exactamente para qué clases pueden usarlos sus clientes — por ejemplo, solo para las clases de reformer o las de un instructor concreto.

### Membresías

- [Membresías – cómo funcionan los límites de reserva](https://help.zenamu.com/es/articles/13666939-membresias-como-funcionan-los-limites-de-reserva.md): Los límites diarios y semanales siguen el calendario; el límite mensual sigue el período de cada membresía.
- [Cómo añadir niveles de membresía con precios diferentes para las clases](https://help.zenamu.com/es/articles/12121831-como-anadir-niveles-de-membresia-con-precios-diferentes-para-las-clases.md): Crear varios niveles \(p. ej., Oro, Plata, Platino\) con precios o descuentos personalizados para determinados eventos.
- [¿Cómo eliminar una membresía?](https://help.zenamu.com/es/articles/12629488-como-eliminar-una-membresia.md): Puede eliminar una membresía después de archivarla.
- [Restringir membresías a clases seleccionadas](https://help.zenamu.com/es/articles/12109154-restringir-membresias-a-clases-seleccionadas.md): Quiero crear membresías separadas, válidas solo para determinadas clases.
- [¿Cómo cambiar el orden de las membresías en la vista pública?](https://help.zenamu.com/es/articles/12629674-como-cambiar-el-orden-de-las-membresias-en-la-vista-publica.md)

### Instructores externos y estudios asociados

- [Colaboración entre estudios — descripción general y configuración](https://help.zenamu.com/es/articles/14040883-colaboracion-entre-estudios-descripcion-general-y-configuracion.md): Cómo conectar dos estudios en Zenamu, configurar una colaboración y gestionar eventos compartidos entre estudios.
- [Compartir eventos y cómo funciona la colaboración para los clientes](https://help.zenamu.com/es/articles/14040889-compartir-eventos-y-como-funciona-la-colaboracion-para-los-clientes.md): Cómo compartir clases, cursos y eventos con un estudio socio, y qué ven los clientes al reservar.
- [Estadísticas de colaboración](https://help.zenamu.com/es/articles/14040893-estadisticas-de-colaboracion.md): Cómo consultar las estadísticas de reservas e ingresos de los eventos compartidos en una colaboración entre estudios.
- [Colaboración — preguntas frecuentes](https://help.zenamu.com/es/articles/14040897-colaboracion-preguntas-frecuentes.md): Respuestas a las preguntas más habituales sobre las colaboraciones entre estudios en Zenamu.

### Clase online

- [Cómo crear una clase en línea](https://help.zenamu.com/es/articles/10031493-como-crear-una-clase-en-linea.md)

### Notificaciones automáticas por correo electrónico

- [Notificaciones automáticas por correo electrónico en Zenamu](https://help.zenamu.com/es/articles/10022387-notificaciones-automaticas-por-correo-electronico-en-zenamu.md)
- [Notificaciones sobre nuevos pedidos de vales regalo](https://help.zenamu.com/es/articles/13927110-notificaciones-sobre-nuevos-pedidos-de-vales-regalo.md)

### Soporte de marketing

- [Comparta su evento](https://help.zenamu.com/es/articles/12311627-comparta-su-evento.md): Comparta directamente en Facebook.com, WhatsApp, correo electrónico, o simplemente copie el enlace público de su evento.
- [Crear un vale regalo](https://help.zenamu.com/es/articles/12898373-crear-un-vale-regalo.md)

### Alquiler de espacios del estudio

- [Cómo ofrecer su espacio en alquiler](https://help.zenamu.com/es/articles/15917123-como-ofrecer-su-espacio-en-alquiler.md): Cree un anuncio de alquiler para una sala, defina el precio y la disponibilidad, y publíquelo para otros instructores.
- [Políticas de cancelación de los alquileres](https://help.zenamu.com/es/articles/15917127-politicas-de-cancelacion-de-los-alquileres.md): Cuánto recupera un arrendatario al cancelar: tres niveles de política de cancelación ya preparados, además de reglas personalizadas.
- [Aprobar las solicitudes de alquiler](https://help.zenamu.com/es/articles/15917128-aprobar-las-solicitudes-de-alquiler.md): Cómo le llega una solicitud de alquiler, cuánto tiempo tiene para decidir y qué ocurre si no responde a tiempo.
- [Pagos y reembolsos de los alquileres](https://help.zenamu.com/es/articles/15917131-pagos-y-reembolsos-de-los-alquileres.md): Cómo paga un arrendatario un alquiler, cuándo y cómo recupera el dinero, y dónde encuentra sus reservas.
- [Planes y comisiones del alquiler](https://help.zenamu.com/es/articles/15917133-planes-y-comisiones-del-alquiler.md): Qué plan activa el alquiler de espacios, qué comisiones se aplican y qué ocurre si cambia a un plan inferior.
- [Conflictos de horario y limitaciones](https://help.zenamu.com/es/articles/15917135-conflictos-de-horario-y-limitaciones.md): Qué comprueba Zenamu para que los alquileres no choquen con su horario, dónde tienen sus límites las comprobaciones y qué ven los clientes.

### Tarifas \(suscripciones\)

- [¿Cómo cambiar a un plan superior?](https://help.zenamu.com/es/articles/10006873-como-cambiar-a-un-plan-superior.md)
- [¿Cómo cambiar a un plan inferior?](https://help.zenamu.com/es/articles/10019398-como-cambiar-a-un-plan-inferior.md)
- [¿Qué plan elegir?](https://help.zenamu.com/es/articles/10019399-que-plan-elegir.md)
- [¿Qué cuenta como 1 pedido?](https://help.zenamu.com/es/articles/10019400-que-cuenta-como-1-pedido.md)
- [¿Qué sucede cuando expira mi periodo de prueba?](https://help.zenamu.com/es/articles/10019402-que-sucede-cuando-expira-mi-periodo-de-prueba.md)
- [¿Cómo volver a la versión gratuita?](https://help.zenamu.com/es/articles/10250475-como-volver-a-la-version-gratuita.md)
- [Programación de clases gratis](https://help.zenamu.com/es/articles/10031519-programacion-de-clases-gratis.md)
- [¿Cómo contratar un plan?](https://help.zenamu.com/es/articles/10380219-como-contratar-un-plan.md)
- [¿Dónde encuentro la factura del sistema de reservas Zenamu?](https://help.zenamu.com/es/articles/10082935-donde-encuentro-la-factura-del-sistema-de-reservas-zenamu.md)
- [¿Qué sucede si supero el límite de pedidos de mi plan?](https://help.zenamu.com/es/articles/10535391-que-sucede-si-supero-el-limite-de-pedidos-de-mi-plan.md)
- [¿Cómo cancelar la suscripción?](https://help.zenamu.com/es/articles/11502009-como-cancelar-la-suscripcion.md)
- [¿Dónde puedo descargar mi factura de suscripción de Zenamu?](https://help.zenamu.com/es/articles/10383057-donde-puedo-descargar-mi-factura-de-suscripcion-de-zenamu.md)
- [Tarifas y facturación — solución de problemas](https://help.zenamu.com/es/articles/13915602-tarifas-y-facturacion-solucion-de-problemas.md)
- [Cómo cambiar la tarjeta de pago de su suscripción Zenamu](https://help.zenamu.com/es/articles/13925920-como-cambiar-la-tarjeta-de-pago-de-su-suscripcion-zenamu.md)
- [Cómo cambiar entre suscripción mensual y anual \(y viceversa\)](https://help.zenamu.com/es/articles/13925970-como-cambiar-entre-suscripcion-mensual-y-anual-y-viceversa.md)
- [Cómo funciona la facturación de la suscripción — períodos y cambios de plan](https://help.zenamu.com/es/articles/13926658-como-funciona-la-facturacion-de-la-suscripcion-periodos-y-cambios-de-plan.md)
- [Suscripción sin IVA para empresas de la UE \(cargo invertido\)](https://help.zenamu.com/es/articles/13926660-suscripcion-sin-iva-para-empresas-de-la-ue-cargo-invertido.md)

### Preguntas y respuestas frecuentes

- [¿Cómo tener 2 cuentas separadas para estudio o freelance?](https://help.zenamu.com/es/articles/11388504-como-tener-2-cuentas-separadas-para-estudio-o-freelance.md): ¿Cómo gestionar cada cuenta con su propio calendario?
- [Cómo migrar desde el sistema de reservas anterior e importar clientes y sus cuentas](https://help.zenamu.com/es/articles/10031589-como-migrar-desde-el-sistema-de-reservas-anterior-e-importar-clientes-y-sus-cuentas.md)
- [¿Cómo puedo dividir el pago de un evento en depósito y saldo?](https://help.zenamu.com/es/articles/10031597-como-puedo-dividir-el-pago-de-un-evento-en-deposito-y-saldo.md)
- [¿Por qué no estoy recibiendo correos electrónicos del sistema de reservas de Zenamu?](https://help.zenamu.com/es/articles/10031617-por-que-no-estoy-recibiendo-correos-electronicos-del-sistema-de-reservas-de-zenamu.md)
- [Tengo configurados los pagos con Stripe, pero mis clases/cursos/eventos no se pueden pagar con tarjeta, ¿por qué?](https://help.zenamu.com/es/articles/10031672-tengo-configurados-los-pagos-con-stripe-pero-mis-clases-cursos-eventos-no-se-pueden-pagar-con-tarjeta-por-que.md)
- [Me he convertido en contribuyente del IVA \(solo para la UE\)](https://help.zenamu.com/es/articles/10311518-me-he-convertido-en-contribuyente-del-iva-solo-para-la-ue.md)
- [¿Cómo crear un código promocional?](https://help.zenamu.com/es/articles/10432264-como-crear-un-codigo-promocional.md)
- [¿Qué pasarelas de pago admite Zenamu?](https://help.zenamu.com/es/articles/10078722-que-pasarelas-de-pago-admite-zenamu.md)
- [¿Cómo gestionar a un cliente que no tiene registro en Zenamu?](https://help.zenamu.com/es/articles/10025973-como-gestionar-a-un-cliente-que-no-tiene-registro-en-zenamu.md)
- [¿Cómo configurar que la primera clase sea gratis?](https://help.zenamu.com/es/articles/10528756-como-configurar-que-la-primera-clase-sea-gratis.md)
- [¿Cómo añadir más participantes después de que la clase haya comenzado?](https://help.zenamu.com/es/articles/10016877-como-anadir-mas-participantes-despues-de-que-la-clase-haya-comenzado.md)
- [¿Cómo cambiar el precio de una clase para un solo cliente?](https://help.zenamu.com/es/articles/10026015-como-cambiar-el-precio-de-una-clase-para-un-solo-cliente.md)
- [¿Cómo debo rellenar los datos de facturación si soy una persona física con número fiscal pero no soy contribuyente de IVA?](https://help.zenamu.com/es/articles/11000381-como-debo-rellenar-los-datos-de-facturacion-si-soy-una-persona-fisica-con-numero-fiscal-pero-no-soy-contribuyente-de-iva.md)
- [Cómo cambiar el administrador de una cuenta de estudio o freelance](https://help.zenamu.com/es/articles/11130988-como-cambiar-el-administrador-de-una-cuenta-de-estudio-o-freelance.md): Cómo transferir los permisos de administración de su cuenta de estudio o freelance en Zenamu.
- [¿Cómo cancelo la participación de un cliente en un curso ya realizado?](https://help.zenamu.com/es/articles/11196540-como-cancelo-la-participacion-de-un-cliente-en-un-curso-ya-realizado.md): El curso ya se ha realizado, pero quiero cancelar por completo la participación de un cliente.
- [Cómo verificar que la lista de espera funciona](https://help.zenamu.com/es/articles/11761429-como-verificar-que-la-lista-de-espera-funciona.md): Proceso paso a paso de cómo funciona la lista de espera
- [Cómo añadir información a mi instructor](https://help.zenamu.com/es/articles/11768038-como-anadir-informacion-a-mi-instructor.md)
- [¿Cómo veo los participantes de la lista de espera de una clase pasada?](https://help.zenamu.com/es/articles/11963005-como-veo-los-participantes-de-la-lista-de-espera-de-una-clase-pasada.md)
- [¿Cómo marcar el alquiler del espacio del estudio?](https://help.zenamu.com/es/articles/12353139-como-marcar-el-alquiler-del-espacio-del-estudio.md)
- [¿Dónde encontrar las estadísticas de pago de cada instructor?](https://help.zenamu.com/es/articles/12385607-donde-encontrar-las-estadisticas-de-pago-de-cada-instructor.md)
- [Mi tarjeta ha caducado y tengo un pago pendiente, ¿qué hacer?](https://help.zenamu.com/es/articles/12595168-mi-tarjeta-ha-caducado-y-tengo-un-pago-pendiente-que-hacer.md): Puede reintentar el pago con una tarjeta diferente en el detalle del pago.
- [Expiración y prolongación de créditos/entradas](https://help.zenamu.com/es/articles/12646087-expiracion-y-prolongacion-de-creditos-entradas.md)
- [He configurado un precio por sesión individual para el curso, pero no aparece.](https://help.zenamu.com/es/articles/12665551-he-configurado-un-precio-por-sesion-individual-para-el-curso-pero-no-aparece.md)
- [¿Se aplican los códigos de descuento a las renovaciones de membresías recurrentes?](https://help.zenamu.com/es/articles/12889449-se-aplican-los-codigos-de-descuento-a-las-renovaciones-de-membresias-recurrentes.md): ¿El código de descuento se aplica una sola vez o la membresía recurrente seguirá cobrándose con la tarifa con descuento?
- [Cómo canjear un vale desde el panel de administración](https://help.zenamu.com/es/articles/13142086-como-canjear-un-vale-desde-el-panel-de-administracion.md): Si un cliente le trae un vale impreso, puede canjearlo \(asignarlo\) directamente desde el lado de administración.
- [¿Qué idioma se usa para las facturas y recibos?](https://help.zenamu.com/es/articles/13209294-que-idioma-se-usa-para-las-facturas-y-recibos.md): Configuración de idioma para facturas de clientes y facturas de su suscripción
- [¿Cómo enviar un mensaje masivo a todos los participantes?](https://help.zenamu.com/es/articles/13375624-como-enviar-un-mensaje-masivo-a-todos-los-participantes.md)
- [Membresías – pagos recurrentes](https://help.zenamu.com/es/articles/13644944-membresias-pagos-recurrentes.md): Sí: Zenamu ya admite membresías recurrentes que cobran automáticamente la tarjeta de sus clientes cada mes, trimestre o año. Cómo funcionan y en qué se diferencian de las membresías únicas.
- [¿Se cambia el idioma de la interfaz de reservas automáticamente según el idioma del navegador?](https://help.zenamu.com/es/articles/13670945-se-cambia-el-idioma-de-la-interfaz-de-reservas-automaticamente-segun-el-idioma-del-navegador.md): ¿Zenamu está disponible en inglés? ¿Cómo gestionar descripciones bilingües de las clases?
- [¿Cuándo firman los clientes la declaración de responsabilidad?](https://help.zenamu.com/es/articles/13700685-cuando-firman-los-clientes-la-declaracion-de-responsabilidad.md): Cómo y cuándo se presenta la declaración del participante a los clientes durante la reserva
- [¿Por qué no veo los comprobantes de pago y cómo activarlos?](https://help.zenamu.com/es/articles/13915531-por-que-no-veo-los-comprobantes-de-pago-y-como-activarlos.md)
- [Clase, curso, evento y cita: ¿cuál es la diferencia?](https://help.zenamu.com/es/articles/13915548-clase-curso-evento-y-cita-cual-es-la-diferencia.md)
- [Etiquetas vs. notas de cliente: cuándo usar cada una](https://help.zenamu.com/es/articles/13915564-etiquetas-vs-notas-de-cliente-cuando-usar-cada-una.md)
- [Cursos: clase única vs curso recurrente — cómo elegir el tipo adecuado](https://help.zenamu.com/es/articles/13915580-cursos-clase-unica-vs-curso-recurrente-como-elegir-el-tipo-adecuado.md)
- [Clientes: perfiles de clientes duplicados — cómo resolverlos sin perder datos](https://help.zenamu.com/es/articles/13915584-clientes-perfiles-de-clientes-duplicados-como-resolverlos-sin-perder-datos.md)
- [El código de descuento no funciona: diagnóstico paso a paso](https://help.zenamu.com/es/articles/13917976-el-codigo-de-descuento-no-funciona-diagnostico-paso-a-paso.md)
- [Pedido esperando reembolso, pero el pago ya fue enviado](https://help.zenamu.com/es/articles/13920236-pedido-esperando-reembolso-pero-el-pago-ya-fue-enviado.md)
- [Asistencia y estado de pago: cómo marcar correctamente el estado del participante](https://help.zenamu.com/es/articles/13924630-asistencia-y-estado-de-pago-como-marcar-correctamente-el-estado-del-participante.md)
- [Por qué las estadísticas de ingresos y los pedidos no coinciden](https://help.zenamu.com/es/articles/13925001-por-que-las-estadisticas-de-ingresos-y-los-pedidos-no-coinciden.md)
- [Diseño del vale regalo — opciones de personalización](https://help.zenamu.com/es/articles/13926774-diseno-del-vale-regalo-opciones-de-personalizacion.md)
- [Eventos y cursos sin reserva online \(solo informativo\)](https://help.zenamu.com/es/articles/13927079-eventos-y-cursos-sin-reserva-online-solo-informativo.md)
- [Eliminar un cliente del estudio vs. eliminar la cuenta del cliente](https://help.zenamu.com/es/articles/13927087-eliminar-un-cliente-del-estudio-vs-eliminar-la-cuenta-del-cliente.md)
- [Cursos y eventos de varios días \(p. ej. sábado + domingo como un bloque\)](https://help.zenamu.com/es/articles/13927102-cursos-y-eventos-de-varios-dias-p-ej-sabado-domingo-como-un-bloque.md)
- [¿Por qué no veo la opción "pagar en el local" para bonos o créditos?](https://help.zenamu.com/es/articles/14817468-por-que-no-veo-la-opcion-pagar-en-el-local-para-bonos-o-creditos.md): ¿Por qué los clientes no pueden pagar bonos o créditos en el local?
- [¿Dónde pueden ver los clientes mi horario de clases?](https://help.zenamu.com/es/articles/14836879-donde-pueden-ver-los-clientes-mi-horario-de-clases.md): Cómo encontrar y compartir su horario público con los clientes

### Problemas conocidos y sus soluciones

- [Quiero enviar un mensaje a los clientes, tengo menos de 1500 caracteres y aún así no puedo enviarlo. ¿Qué hacer?](https://help.zenamu.com/es/articles/10021047-quiero-enviar-un-mensaje-a-los-clientes-tengo-menos-de-1500-caracteres-y-aun-asi-no-puedo-enviarlo-que-hacer.md)
- [Problema al iniciar sesión \(CAPTCHA\)](https://help.zenamu.com/es/articles/10123851-problema-al-iniciar-sesion-captcha.md)
- [Solución rápida: la clase está llena pero apareció una reserva adicional](https://help.zenamu.com/es/articles/13915590-solucion-rapida-la-clase-esta-llena-pero-aparecio-una-reserva-adicional.md)
- [Solicitud de actualización de página, la aplicación no funciona](https://help.zenamu.com/es/articles/13917746-solicitud-de-actualizacion-de-pagina-la-aplicacion-no-funciona.md)
- [Integración de newsletter: reconexión y actualización de accesos](https://help.zenamu.com/es/articles/13919759-integracion-de-newsletter-reconexion-y-actualizacion-de-accesos.md): Si la sincronización con su herramienta de newsletter dejó de funcionar, suele deberse a credenciales caducadas o a un cambio en la configuración. Este artículo le guía paso a paso para restablecer...
- [Cancelación automática de clases cuando no se alcanza la capacidad mínima](https://help.zenamu.com/es/articles/13926520-cancelacion-automatica-de-clases-cuando-no-se-alcanza-la-capacidad-minima.md)
- [Múltiples instructores para un curso o clase](https://help.zenamu.com/es/articles/13926524-multiples-instructores-para-un-curso-o-clase.md)
- [Por qué el plugin o el horario no se muestra en mi sitio web](https://help.zenamu.com/es/articles/13926527-por-que-el-plugin-o-el-horario-no-se-muestra-en-mi-sitio-web.md)

### Integraciones \(plugins\)

- [Cómo integrar el horario de clases en mi sitio web](https://help.zenamu.com/es/articles/10031563-como-integrar-el-horario-de-clases-en-mi-sitio-web.md)
- [Cómo integrar la lista de eventos en mi sitio web](https://help.zenamu.com/es/articles/10031569-como-integrar-la-lista-de-eventos-en-mi-sitio-web.md)
- [Cómo integrar la lista de cursos en su sitio web](https://help.zenamu.com/es/articles/10031736-como-integrar-la-lista-de-cursos-en-su-sitio-web.md)
- [Cómo integrar el horario en su sitio web de Webnode](https://help.zenamu.com/es/articles/10031751-como-integrar-el-horario-en-su-sitio-web-de-webnode.md)
- [Cómo integrar el horario en su sitio web de WordPress](https://help.zenamu.com/es/articles/10031792-como-integrar-el-horario-en-su-sitio-web-de-wordpress.md)
- [Cómo integrar el horario en su sitio web de Wix](https://help.zenamu.com/es/articles/10031813-como-integrar-el-horario-en-su-sitio-web-de-wix.md)
- [Cómo integrar el horario en su sitio web mediante JavaScript](https://help.zenamu.com/es/articles/10032201-como-integrar-el-horario-en-su-sitio-web-mediante-javascript.md)
- [Idioma en el que se muestran los plugins](https://help.zenamu.com/es/articles/10031677-idioma-en-el-que-se-muestran-los-plugins.md)
- [Cómo añadir un plugin con atributos prefiltrados](https://help.zenamu.com/es/articles/12716564-como-anadir-un-plugin-con-atributos-prefiltrados.md): Puede mostrar diferentes partes de su horario \(clases, cursos, eventos\) en páginas separadas de su sitio web utilizando los plugins de Zenamu — cada uno mostrando solo lo que desea que vean sus vis...
- [Plugins de Zenamu](https://help.zenamu.com/es/articles/13140949-plugins-de-zenamu.md): Plugins incrustables para su sitio web

### Integración con Google Calendar

- [¿Cómo integrar sus clases de Zenamu en Google Calendar?](https://help.zenamu.com/es/articles/10031510-como-integrar-sus-clases-de-zenamu-en-google-calendar.md)

### Aplicación móvil

- [Aplicación móvil](https://help.zenamu.com/es/articles/10366492-aplicacion-movil.md)

### Vídeos y listas de reproducción

- [Qué es la videoteca y cómo activarla](https://help.zenamu.com/es/articles/15500755-que-es-la-videoteca-y-como-activarla.md): Una visión general de la videoteca en Zenamu: para qué sirve, cómo activarla y qué necesita para empezar.
- [Cómo añadir un vídeo de Vimeo o YouTube](https://help.zenamu.com/es/articles/15500764-como-anadir-un-video-de-vimeo-o-youtube.md): Cómo añadir un vídeo a Zenamu con un enlace de Vimeo o YouTube, rellenar sus datos y configurarlo para que nadie pueda usarlo indebidamente.
- [Listas de reproducción y orden de sus vídeos](https://help.zenamu.com/es/articles/15500766-listas-de-reproduccion-y-orden-de-sus-videos.md): Cómo agrupar vídeos en listas de reproducción en Zenamu, ordenarlos y usar las listas tanto para el acceso por membresía como para las ventas individuales.
- [Acceso a los vídeos mediante membresía](https://help.zenamu.com/es/articles/15500767-acceso-a-los-videos-mediante-membresia.md): Cómo dar a los miembros acceso a los vídeos en Zenamu: cómo configurar el acceso en una lista de reproducción y las reglas de cuándo se aplica el acceso y cuándo no.
- [Vender vídeos individuales y listas de reproducción](https://help.zenamu.com/es/articles/15500768-vender-videos-individuales-y-listas-de-reproduccion.md): Cómo vender vídeos y listas de reproducción en Zenamu como compra individual: precio, validez, métodos de pago, códigos de descuento, comprobantes y gestión del acceso.
- [Cómo ven y compran sus vídeos los clientes](https://help.zenamu.com/es/articles/15500770-como-ven-y-compran-sus-videos-los-clientes.md): La vista del cliente de la videoteca: dónde encuentra su biblioteca, cómo retoma la reproducción donde la dejó y cómo compra el acceso.
- [Estadísticas de vídeos](https://help.zenamu.com/es/articles/15500775-estadisticas-de-videos.md): Cómo interpretar las estadísticas de visualización de la videoteca en Zenamu.

### Términos de uso

- [Términos y condiciones generales](https://help.zenamu.com/es/articles/10031687-terminos-y-condiciones-generales.md)
- [Política de privacidad de la plataforma Zenamu](https://help.zenamu.com/es/articles/10031694-politica-de-privacidad-de-la-plataforma-zenamu.md)
- [Un acuerdo de procesamiento de datos](https://help.zenamu.com/es/articles/10031704-un-acuerdo-de-procesamiento-de-datos.md)
- [Lista de subcontratistas](https://help.zenamu.com/es/articles/10031719-lista-de-subcontratistas.md)

## Svenska

### Mitt konto och kom igång

- [Hur du byter från ett annat bokningssystem till Zenamu](https://help.zenamu.com/sv/articles/10007825-hur-du-byter-fran-ett-annat-bokningssystem-till-zenamu.md)
- [Hur kan du ändra din personliga e-postadress?](https://help.zenamu.com/sv/articles/10045969-hur-kan-du-andra-din-personliga-e-postadress.md)
- [Hur raderar jag mitt konto?](https://help.zenamu.com/sv/articles/13481459-hur-raderar-jag-mitt-konto.md)
- [Hur lägger du till en annan plats där pass hålls?](https://help.zenamu.com/sv/articles/11503852-hur-lagger-du-till-en-annan-plats-dar-pass-halls.md)
- [Var kan du uppdatera dina faktureringsuppgifter?](https://help.zenamu.com/sv/articles/11579618-var-kan-du-uppdatera-dina-faktureringsuppgifter.md)
- [Var ändrar du färgen på bokningsknappen?](https://help.zenamu.com/sv/articles/12732908-var-andrar-du-fargen-pa-bokningsknappen.md)
- [Sociala inloggningar och registreringar \(Facebook / Google\)](https://help.zenamu.com/sv/articles/12840169-sociala-inloggningar-och-registreringar-facebook-google.md)
- [Inloggningsproblem och lösenordsåterställning](https://help.zenamu.com/sv/articles/13915597-inloggningsproblem-och-losenordsaterstallning.md)
- [API](https://help.zenamu.com/sv/articles/12780993-api.md): Var får jag tillgång till API:et?
- [Varumärke](https://help.zenamu.com/sv/articles/13141457-varumarke.md)
- [Kundmeddelanden: hur du skapar, redigerar och visar dem i det publika schemat](https://help.zenamu.com/sv/articles/13921668-kundmeddelanden-hur-du-skapar-redigerar-och-visar-dem-i-det-publika-schemat.md)
- [Hur du ändrar studionamn eller URL](https://help.zenamu.com/sv/articles/13926769-hur-du-andrar-studionamn-eller-url.md)
- [Din publika schemasida — länk, QR-kod och domän](https://help.zenamu.com/sv/articles/14033336-din-publika-schemasida-lank-qr-kod-och-doman.md): Var du hittar URL:en till ditt publika schema, hur du kopierar den, genererar en QR-kod och ändrar studions domän

### Bokningar och klassanmälan

- [Hur döljer du kapaciteten för pass eller kurser?](https://help.zenamu.com/sv/articles/11426931-hur-doljer-du-kapaciteten-for-pass-eller-kurser.md): Förhindra att kunder ser hur många platser som är upptagna eller fortfarande tillgängliga.
- [Hur ökar du antalet platser en person kan boka åt gången?](https://help.zenamu.com/sv/articles/10016869-hur-okar-du-antalet-platser-en-person-kan-boka-at-gangen.md)
- [Anpassade fält i bokningsformuläret](https://help.zenamu.com/sv/articles/10496379-anpassade-falt-i-bokningsformularet.md)
- [Väntelista](https://help.zenamu.com/sv/articles/11628592-vantelista.md)
- [Kunder: ersättningspass — lägga till, redigera och ta bort](https://help.zenamu.com/sv/articles/13917983-kunder-ersattningspass-lagga-till-redigera-och-ta-bort.md)
- [Hur använder du ersättningspass från administrationen](https://help.zenamu.com/sv/articles/10021108-hur-anvander-du-ersattningspass-fran-administrationen.md)
- [Oanmäld frånvaro \(No-shows\)](https://help.zenamu.com/sv/articles/10031538-oanmald-franvaro-no-shows.md)
- [Du vill att alla dina kunder ska vara registrerade innan de bokar. Hur gör du?](https://help.zenamu.com/sv/articles/10026003-du-vill-att-alla-dina-kunder-ska-vara-registrerade-innan-de-bokar-hur-gor-du.md)
- [Inloggad kund kontra gäst vid bokning — vad skiljer sig](https://help.zenamu.com/sv/articles/13915552-inloggad-kund-kontra-gast-vid-bokning-vad-skiljer-sig.md)
- [Barnpass och barnbokningar](https://help.zenamu.com/sv/articles/12569996-barnpass-och-barnbokningar.md)
- [Synlighet för inställda tillfällen i det publika schemat](https://help.zenamu.com/sv/articles/13925515-synlighet-for-installda-tillfallen-i-det-publika-schemat.md)
- [Ansvarsfriskrivningar i praktiken: mallar, versioner, signaturer och undantag](https://help.zenamu.com/sv/articles/13915496-ansvarsfriskrivningar-i-praktiken-mallar-versioner-signaturer-och-undantag.md)
- [Hur du döljer en klass, kurs eller evenemang från det publika schemat](https://help.zenamu.com/sv/articles/13925092-hur-du-doljer-en-klass-kurs-eller-evenemang-fran-det-publika-schemat.md)
- [Återkommande klasser med anpassat intervall \(varannan vecka, månadsvis\)](https://help.zenamu.com/sv/articles/13926764-aterkommande-klasser-med-anpassat-intervall-varannan-vecka-manadsvis.md)
- [Exportera deltagare](https://help.zenamu.com/sv/articles/14167765-exportera-deltagare.md): Du kan exportera deltagare för kurser, enskilda tillfällen, evenemang och klasser direkt från evenemanget.

### Hjälp för kurser

- [Hur skapar du en långsiktig kurs med flera tillfällen](https://help.zenamu.com/sv/articles/10026714-hur-skapar-du-en-langsiktig-kurs-med-flera-tillfallen.md)
- [Vanliga kursinställningar](https://help.zenamu.com/sv/articles/10026787-vanliga-kursinstallningar.md)
- [Hur hanterar du din kurs?](https://help.zenamu.com/sv/articles/10026989-hur-hanterar-du-din-kurs.md)
- [Ersättningspass \(Kompensationer\)](https://help.zenamu.com/sv/articles/10031548-ersattningspass-kompensationer.md)
- [Hur lägger du till ett nytt tillfälle i en pågående kurs?](https://help.zenamu.com/sv/articles/12818578-hur-lagger-du-till-ett-nytt-tillfalle-i-en-pagaende-kurs.md)
- [Hur beräknas totalpriset för en kurs som redan har börjat?](https://help.zenamu.com/sv/articles/10003702-hur-beraknas-totalpriset-for-en-kurs-som-redan-har-borjat.md)
- [Inställning av avbokningsvillkor och ersättningspass](https://help.zenamu.com/sv/articles/10479519-installning-av-avbokningsvillkor-och-ersattningspass.md)
- [Kurser: hur du ställer in en kurs i förtid och meddelar deltagarna](https://help.zenamu.com/sv/articles/13915669-kurser-hur-du-staller-in-en-kurs-i-fortid-och-meddelar-deltagarna.md)
- [Kurser: byte av instruktör under pågående kurs](https://help.zenamu.com/sv/articles/13920327-kurser-byte-av-instruktor-under-pagaende-kurs.md)
- [Kurser: hur du flyttar ett tillfälle i en pågående kurs](https://help.zenamu.com/sv/articles/13924624-kurser-hur-du-flyttar-ett-tillfalle-i-en-pagaende-kurs.md)
- [Kurser: hur du flyttar en kund mellan två kurser](https://help.zenamu.com/sv/articles/13924626-kurser-hur-du-flyttar-en-kund-mellan-tva-kurser.md)

### Individuella bokningar

- [Introduktion till individuella bokningar](https://help.zenamu.com/sv/articles/13823904-introduktion-till-individuella-bokningar.md)
- [Skapa och konfigurera en tjänst](https://help.zenamu.com/sv/articles/13823910-skapa-och-konfigurera-en-tjanst.md)
- [Hantera specialister och tilldela dem till tjänster](https://help.zenamu.com/sv/articles/13823914-hantera-specialister-och-tilldela-dem-till-tjanster.md)
- [Ställa in specialisternas tillgänglighet](https://help.zenamu.com/sv/articles/13823917-stalla-in-specialisternas-tillganglighet.md)
- [Individuella bokningar: tillgänglighetskonflikter och otillgängliga dagar](https://help.zenamu.com/sv/articles/13915501-individuella-bokningar-tillganglighetskonflikter-och-otillgangliga-dagar.md)
- [Hantera bokningar](https://help.zenamu.com/sv/articles/13823920-hantera-bokningar.md)
- [Individuella bokningar: väntande bokningar — godkännande, avvisning och automatisk avbokning](https://help.zenamu.com/sv/articles/13920094-individuella-bokningar-vantande-bokningar-godkannande-avvisning-och-automatisk-avbokning.md)
- [Betalningar och avbokningsvillkor](https://help.zenamu.com/sv/articles/13823922-betalningar-och-avbokningsvillkor.md)
- [E-postnotifieringar för individuella bokningar](https://help.zenamu.com/sv/articles/13823923-e-postnotifieringar-for-individuella-bokningar.md)
- [Den offentliga bokningssidan](https://help.zenamu.com/sv/articles/13823926-den-offentliga-bokningssidan.md)
- [Skicka ett meddelande till en kund från en bokning \(Individuella bokningar\)](https://help.zenamu.com/sv/articles/13915505-skicka-ett-meddelande-till-en-kund-fran-en-bokning-individuella-bokningar.md)
- [Bevaka en fullbokad tid och tillgänglighetsnotifieringar](https://help.zenamu.com/sv/articles/13915509-bevaka-en-fullbokad-tid-och-tillganglighetsnotifieringar.md)
- [Individuella bokningar: roller och behörigheter i bokningsdetaljer](https://help.zenamu.com/sv/articles/13919820-individuella-bokningar-roller-och-behorigheter-i-bokningsdetaljer.md)
- [Individuella bokningar: bokningsdetaljer steg för steg](https://help.zenamu.com/sv/articles/13919907-individuella-bokningar-bokningsdetaljer-steg-for-steg.md)

### För dina kunder

- [Hur avbokar du dina bokningar?](https://help.zenamu.com/sv/articles/10006863-hur-avbokar-du-dina-bokningar.md)
- [Hur bokar du ett pass?](https://help.zenamu.com/sv/articles/10006936-hur-bokar-du-ett-pass.md)
- [Hur skapar du ett kundkonto i Zenamu?](https://help.zenamu.com/sv/articles/10011640-hur-skapar-du-ett-kundkonto-i-zenamu.md)
- [Hur köper, löser in och använder du presentkort](https://help.zenamu.com/sv/articles/10509225-hur-koper-loser-in-och-anvander-du-presentkort.md)

### Avbokningsregler

- [Avbokningsavgifter för bokningar](https://help.zenamu.com/sv/articles/10022102-avbokningsavgifter-for-bokningar.md)

### Lärarbehörigheter

- [Instruktörers behörigheter i studion](https://help.zenamu.com/sv/articles/10022111-instruktorers-behorigheter-i-studion.md)
- [Hur man döljer en instruktör från den offentliga sidan](https://help.zenamu.com/sv/articles/13724559-hur-man-doljer-en-instruktor-fran-den-offentliga-sidan.md): Dölj instruktör, ta bort instruktör från webbplats, osynlig instruktörsprofil, evenemangsinstruktör inte synlig
- [Roller och behörigheter i administrationen: vem kan göra vad](https://help.zenamu.com/sv/articles/13915543-roller-och-behorigheter-i-administrationen-vem-kan-gora-vad.md)
- [Inställningar: personalroller och säker behörighetsdelning](https://help.zenamu.com/sv/articles/13915575-installningar-personalroller-och-saker-behorighetsdelning.md)
- [Konfigurera studioadministratörer och överför kontoägande](https://help.zenamu.com/sv/articles/13926219-konfigurera-studioadministratorer-och-overfor-kontoagande.md)

### Beställningar

- [Beställningshantering i administrationspanelen: en komplett guide](https://help.zenamu.com/sv/articles/13915512-bestallningshantering-i-administrationspanelen-en-komplett-guide.md)
- [Så fungerar återbetalningar och beställningsstatusar](https://help.zenamu.com/sv/articles/13915483-sa-fungerar-aterbetalningar-och-bestallningsstatusar.md)
- [Beställningsexport](https://help.zenamu.com/sv/articles/10355629-bestallningsexport.md): Hur du exporterar beställningar för bokföring
- [Enkla kvitton i Zenamu bokningssystem](https://help.zenamu.com/sv/articles/10031533-enkla-kvitton-i-zenamu-bokningssystem.md)
- [Betalningskvitto vs kreditnota: när ladda ner vilket](https://help.zenamu.com/sv/articles/13919983-betalningskvitto-vs-kreditnota-nar-ladda-ner-vilket.md)
- [Hur lägger du till faktureringsuppgifter för kunder?](https://help.zenamu.com/sv/articles/10429303-hur-lagger-du-till-faktureringsuppgifter-for-kunder.md)
- [Skatteuppbörd \(moms\)](https://help.zenamu.com/sv/articles/13719223-skatteuppbord-moms.md)
- [Hur du ändrar belopp och skattesats på en beställning](https://help.zenamu.com/sv/articles/13915515-hur-du-andrar-belopp-och-skattesats-pa-en-bestallning.md)
- [Skatteinställningar: vad du bör kontrollera efter att ha ändrat skattesatsen](https://help.zenamu.com/sv/articles/13921364-skatteinstallningar-vad-du-bor-kontrollera-efter-att-ha-andrat-skattesatsen.md)
- [Kunders faktureringsuppgifter — komplett guide](https://help.zenamu.com/sv/articles/14136627-kunders-faktureringsuppgifter-komplett-guide.md): Hur automatisk insamling av faktureringsuppgifter, självbetjäning för kunder och administratörsbypass fungerar
- [Kvitto vs faktura](https://help.zenamu.com/sv/articles/14136645-kvitto-vs-faktura.md): Hur du väljer dokumenttyp

### Betalningar

- [Inställningar: betalningsmetoder — lägga till, redigera och ta bort](https://help.zenamu.com/sv/articles/13919755-installningar-betalningsmetoder-lagga-till-redigera-och-ta-bort.md)
- [Konfigurera banköverföringsbetalningar](https://help.zenamu.com/sv/articles/10021138-konfigurera-bankoverforingsbetalningar.md)
- [Automatisk matchning av banköverföringsbetalningar](https://help.zenamu.com/sv/articles/13192185-automatisk-matchning-av-bankoverforingsbetalningar.md)
- [Automatisk betalningsmatchning: felsökning och felmeddelanden](https://help.zenamu.com/sv/articles/13915521-automatisk-betalningsmatchning-felsokning-och-felmeddelanden.md)
- [Förmånsprisalternativ](https://help.zenamu.com/sv/articles/10010292-formansprisalternativ.md): Hur du erbjuder specialpriser för förmånsbetalningar
- [Inställningar för betalning på plats](https://help.zenamu.com/sv/articles/15645680-installningar-for-betalning-pa-plats.md)

### Kreditpaket och klippkort

- [Kreditpaket och klippkort: Flexibla betalningsalternativ](https://help.zenamu.com/sv/articles/10027619-kreditpaket-och-klippkort-flexibla-betalningsalternativ.md)
- [Kreditsystemet](https://help.zenamu.com/sv/articles/10027690-kreditsystemet.md)
- [Klippkort](https://help.zenamu.com/sv/articles/10028060-klippkort.md)
- [Hur fyller du på krediter till anpassat pris?](https://help.zenamu.com/sv/articles/11511177-hur-fyller-du-pa-krediter-till-anpassat-pris.md)
- [Hur lägger du till klipp för en kund från administrationen?](https://help.zenamu.com/sv/articles/12147302-hur-lagger-du-till-klipp-for-en-kund-fran-administrationen.md): Hur man lägger till eller tar bort valfritt antal klipp till valfritt pris eller gratis
- [Hur lägger du till krediter, klipp eller ersättningspass till dina kunder](https://help.zenamu.com/sv/articles/10009967-hur-lagger-du-till-krediter-klipp-eller-ersattningspass-till-dina-kunder.md): Lägg till från administrationen
- [Manuella justeringar av krediter och klipp: en säker process](https://help.zenamu.com/sv/articles/13915568-manuella-justeringar-av-krediter-och-klipp-en-saker-process.md)
- [Klippkortskategorier](https://help.zenamu.com/sv/articles/15956464-klippkortskategorier.md): Dela in dina klippkort i separata kategorier och bestäm exakt vilka klasser kunderna kan använda dem till — till exempel bara reformerklasser eller en viss instruktörs klasser.

### Medlemskap

- [Medlemskap: Så fungerar bokningsgränser](https://help.zenamu.com/sv/articles/13666939-medlemskap-sa-fungerar-bokningsgranser.md): Dags- och veckogränser följer kalendern, medan månadsgränsen följer det enskilda medlemskapets egen period.
- [Hur lägger du till medlemskapsnivåer med olika passpriser](https://help.zenamu.com/sv/articles/12121831-hur-lagger-du-till-medlemskapsnivaer-med-olika-passpriser.md): Skapa flera medlemskapsnivåer \(t.ex. Guld, Silver, Platina\) med anpassade prisregler eller rabatter för olika aktiviteter.
- [Hur tar du bort ett medlemskap?](https://help.zenamu.com/sv/articles/12629488-hur-tar-du-bort-ett-medlemskap.md): Du kan ta bort ett medlemskap efter att det har arkiverats.
- [Begränsa medlemskap till utvalda pass](https://help.zenamu.com/sv/articles/12109154-begransa-medlemskap-till-utvalda-pass.md): Jag vill skapa separata medlemskap som är begränsade till specifika pass.
- [Hur ändrar du ordningen på medlemskap i det offentliga schemat?](https://help.zenamu.com/sv/articles/12629674-hur-andrar-du-ordningen-pa-medlemskap-i-det-offentliga-schemat.md)

### Externa instruktörer och partnerstudios

- [Studiosamarbete — översikt och inställning](https://help.zenamu.com/sv/articles/14040883-studiosamarbete-oversikt-och-installning.md): Hur du kopplar ihop två studior i Zenamu, skapar ett samarbete och hanterar delade aktiviteter.
- [Dela aktiviteter och hur samarbetet fungerar för kunder](https://help.zenamu.com/sv/articles/14040889-dela-aktiviteter-och-hur-samarbetet-fungerar-for-kunder.md): Hur du delar klasser, kurser och evenemang med en partnerstudio, och vad kunderna ser vid bokning.
- [Samarbetsstatistik](https://help.zenamu.com/sv/articles/14040893-samarbetsstatistik.md): Hur du visar boknings- och intäktsstatistik för delade aktiviteter från studiosamarbeten.
- [Samarbete — vanliga frågor](https://help.zenamu.com/sv/articles/14040897-samarbete-vanliga-fragor.md): Svar på vanliga frågor om studiosamarbeten i Zenamu.

### Onlineklass

- [Hur skapar du ett online-pass i Zenamu](https://help.zenamu.com/sv/articles/10031493-hur-skapar-du-ett-online-pass-i-zenamu.md)

### Automatiska e-postnotiser

- [Automatiska e-postnotiser i Zenamu](https://help.zenamu.com/sv/articles/10022387-automatiska-e-postnotiser-i-zenamu.md)
- [Aviseringar om nya presentkortsbeställningar](https://help.zenamu.com/sv/articles/13927110-aviseringar-om-nya-presentkortsbestallningar.md)

### Marknadsföringsstöd

- [Dela ditt evenemang](https://help.zenamu.com/sv/articles/12311627-dela-ditt-evenemang.md): Dela direkt på Facebook.com, WhatsApp, e-post, eller kopiera helt enkelt den offentliga länken till ditt evenemang.
- [Skapa presentkort](https://help.zenamu.com/sv/articles/12898373-skapa-presentkort.md)

### Uthyrning av studiolokaler

- [Så erbjuder du din lokal för uthyrning](https://help.zenamu.com/sv/articles/15917123-sa-erbjuder-du-din-lokal-for-uthyrning.md): Skapa en uthyrningsannons för en sal, ange pris och tillgänglighet och publicera den för andra instruktörer.
- [Avbokningsvillkor för uthyrning](https://help.zenamu.com/sv/articles/15917127-avbokningsvillkor-for-uthyrning.md): Hur mycket en hyresgäst får tillbaka vid avbokning: tre färdiga nivåer av avbokningsvillkor plus egna regler.
- [Godkänna uthyrningsförfrågningar](https://help.zenamu.com/sv/articles/15917128-godkanna-uthyrningsforfragningar.md): Hur en uthyrningsförfrågan når dig, hur lång tid du har på dig att bestämma dig och vad som händer om du inte svarar i tid.
- [Betalningar och återbetalningar för uthyrning](https://help.zenamu.com/sv/articles/15917131-betalningar-och-aterbetalningar-for-uthyrning.md): Hur hyresgäster betalar för en uthyrning, när och hur pengar kommer tillbaka och var hyresgäster hittar sina bokningar.
- [Planer och avgifter för uthyrning](https://help.zenamu.com/sv/articles/15917133-planer-och-avgifter-for-uthyrning.md): Vilken plan som låser upp lokaluthyrning, vilka avgifter som gäller och vad som händer om du byter till en lägre plan.
- [Schemakrockar och begränsningar](https://help.zenamu.com/sv/articles/15917135-schemakrockar-och-begransningar.md): Vad Zenamu kontrollerar så att uthyrning inte krockar med ditt schema, var kontrollerna har sina gränser och vad kunderna ser.

### Planer \(abonnemang\)

- [Hur uppgraderar du ditt abonnemang?](https://help.zenamu.com/sv/articles/10006873-hur-uppgraderar-du-ditt-abonnemang.md)
- [Hur nedgraderar du ditt abonnemang?](https://help.zenamu.com/sv/articles/10019398-hur-nedgraderar-du-ditt-abonnemang.md)
- [Vilket abonnemang passar dig?](https://help.zenamu.com/sv/articles/10019399-vilket-abonnemang-passar-dig.md)
- [Vad räknas som 1 beställning?](https://help.zenamu.com/sv/articles/10019400-vad-raknas-som-1-bestallning.md)
- [Byta till Free-abonnemanget. Vad händer när din provperiod tar slut?](https://help.zenamu.com/sv/articles/10019402-byta-till-free-abonnemanget-vad-hander-nar-din-provperiod-tar-slut.md)
- [Hur byter du tillbaka till gratisversionen?](https://help.zenamu.com/sv/articles/10250475-hur-byter-du-tillbaka-till-gratisversionen.md)
- [Tidsbokning gratis](https://help.zenamu.com/sv/articles/10031519-tidsbokning-gratis.md)
- [Hur beställer du ett abonnemang?](https://help.zenamu.com/sv/articles/10380219-hur-bestaller-du-ett-abonnemang.md)
- [Var hittar du faktura för Zenamu bokningssystem?](https://help.zenamu.com/sv/articles/10082935-var-hittar-du-faktura-for-zenamu-bokningssystem.md)
- [Vad händer om du överskrider beställningsgränsen för ditt abonnemang?](https://help.zenamu.com/sv/articles/10535391-vad-hander-om-du-overskrider-bestallningsgransen-for-ditt-abonnemang.md)
- [Hur avbryter du abonnemanget?](https://help.zenamu.com/sv/articles/11502009-hur-avbryter-du-abonnemanget.md)
- [Var kan du ladda ner din Zenamu-abonnemangsfaktura?](https://help.zenamu.com/sv/articles/10383057-var-kan-du-ladda-ner-din-zenamu-abonnemangsfaktura.md)
- [Abonnemang och fakturering — felsökning](https://help.zenamu.com/sv/articles/13915602-abonnemang-och-fakturering-felsokning.md)
- [Byta betalkort för Zenamu-abonnemanget](https://help.zenamu.com/sv/articles/13925920-byta-betalkort-for-zenamu-abonnemanget.md)
- [Byta mellan månads- och årsabonnemang](https://help.zenamu.com/sv/articles/13925970-byta-mellan-manads-och-arsabonnemang.md)
- [Så fungerar abonnemangsfaktureringen — faktureringsperioder och planändringar](https://help.zenamu.com/sv/articles/13926658-sa-fungerar-abonnemangsfaktureringen-faktureringsperioder-och-planandringar.md)
- [Momsfritt abonnemang för EU-företag \(omvänd skattskyldighet\)](https://help.zenamu.com/sv/articles/13926660-momsfritt-abonnemang-for-eu-foretag-omvand-skattskyldighet.md)

### Vanliga frågor och svar

- [Hur har du 2 separata studio-/frilanskonton?](https://help.zenamu.com/sv/articles/11388504-hur-har-du-2-separata-studio-frilanskonton.md): Hur man hanterar varje konto med sitt eget schema.
- [Hur migrerar du från ditt tidigare bokningssystem och importerar kunder](https://help.zenamu.com/sv/articles/10031589-hur-migrerar-du-fran-ditt-tidigare-bokningssystem-och-importerar-kunder.md)
- [Hur kan du dela upp en evenemangsbetalning i handpenning och slutbetalning?](https://help.zenamu.com/sv/articles/10031597-hur-kan-du-dela-upp-en-evenemangsbetalning-i-handpenning-och-slutbetalning.md)
- [Varför fick du inte ett e-postmeddelande från Zenamu bokningssystemet?](https://help.zenamu.com/sv/articles/10031617-varfor-fick-du-inte-ett-e-postmeddelande-fran-zenamu-bokningssystemet.md)
- [Varför är din Stripe-kortbetalning inte aktiv?](https://help.zenamu.com/sv/articles/10031672-varfor-ar-din-stripe-kortbetalning-inte-aktiv.md)
- [Jag har blivit momsregistrerad \(endast EU\)](https://help.zenamu.com/sv/articles/10311518-jag-har-blivit-momsregistrerad-endast-eu.md)
- [Hur skapar du en rabattkod?](https://help.zenamu.com/sv/articles/10432264-hur-skapar-du-en-rabattkod.md)
- [Vilka betalningslösningar stöder Zenamu?](https://help.zenamu.com/sv/articles/10078722-vilka-betalningslosningar-stoder-zenamu.md)
- [Hur hanterar du en kund som inte har en registrering i Zenamu?](https://help.zenamu.com/sv/articles/10025973-hur-hanterar-du-en-kund-som-inte-har-en-registrering-i-zenamu.md)
- [Hur konfigurerar du första passet gratis?](https://help.zenamu.com/sv/articles/10528756-hur-konfigurerar-du-forsta-passet-gratis.md)
- [Hur lägger du till fler deltagare efter att passet har börjat?](https://help.zenamu.com/sv/articles/10016877-hur-lagger-du-till-fler-deltagare-efter-att-passet-har-borjat.md)
- [Hur ändrar du priset på ett pass för en enskild kund?](https://help.zenamu.com/sv/articles/10026015-hur-andrar-du-priset-pa-ett-pass-for-en-enskild-kund.md)
- [Hur fyller du i faktureringsuppgifterna om du är privatperson med skattenummer men inte momsskyldig?](https://help.zenamu.com/sv/articles/11000381-hur-fyller-du-i-faktureringsuppgifterna-om-du-ar-privatperson-med-skattenummer-men-inte-momsskyldig.md)
- [Hur byter du administratör för studio-/frilanskonto](https://help.zenamu.com/sv/articles/11130988-hur-byter-du-administrator-for-studio-frilanskonto.md): Hur du överför administratörsrättigheter för ditt Zenamu-studio- eller frilanskonto.
- [Hur avbokar du en kunds deltagande i en kurs som redan har ägt rum?](https://help.zenamu.com/sv/articles/11196540-hur-avbokar-du-en-kunds-deltagande-i-en-kurs-som-redan-har-agt-rum.md): Kursen har redan ägt rum, men jag vill avboka helt för en kund.
- [Hur verifierar du att väntelistan fungerar](https://help.zenamu.com/sv/articles/11761429-hur-verifierar-du-att-vantelistan-fungerar.md): Steg-för-steg-process för hur väntelistefunktionen fungerar
- [Hur lägger du till information om din instruktör](https://help.zenamu.com/sv/articles/11768038-hur-lagger-du-till-information-om-din-instruktor.md)
- [Hur visar du väntelistedeltagare för ett avslutat pass?](https://help.zenamu.com/sv/articles/11963005-hur-visar-du-vantelistedeltagare-for-ett-avslutat-pass.md)
- [Hur markerar du studiolokaluthyrning?](https://help.zenamu.com/sv/articles/12353139-hur-markerar-du-studiolokaluthyrning.md)
- [Var hittar du betalningsstatistik för varje instruktör?](https://help.zenamu.com/sv/articles/12385607-var-hittar-du-betalningsstatistik-for-varje-instruktor.md)
- [Mitt kort har gått ut och jag har en obetald betalning, vad gör jag?](https://help.zenamu.com/sv/articles/12595168-mitt-kort-har-gatt-ut-och-jag-har-en-obetald-betalning-vad-gor-jag.md): Du kan försöka betala igen med ett annat kort i betalningsdetaljerna.
- [Krediter/klipp utgångsdatum och förlängning](https://help.zenamu.com/sv/articles/12646087-krediter-klipp-utgangsdatum-och-forlangning.md)
- [Jag har angett ett pris för enskilt kurstillfälle, men det verkar inte visas.](https://help.zenamu.com/sv/articles/12665551-jag-har-angett-ett-pris-for-enskilt-kurstillfalle-men-det-verkar-inte-visas.md)
- [Gäller rabattkoder för förnyelser av löpande medlemskap?](https://help.zenamu.com/sv/articles/12889449-galler-rabattkoder-for-fornyelser-av-lopande-medlemskap.md): Tillämpas rabattkoden en gång, eller fortsätter det löpande medlemskapet att gälla till det rabatterade priset \(baserat på rabattkoden som användes vid köpet\)?
- [Hur löser du in ett presentkort från administrationspanelen](https://help.zenamu.com/sv/articles/13142086-hur-loser-du-in-ett-presentkort-fran-administrationspanelen.md): Om en kund kommer med ett utskrivet presentkort kan du lösa in \(tilldela\) det direkt från administrationssidan.
- [Vilket språk används för fakturor och kvitton?](https://help.zenamu.com/sv/articles/13209294-vilket-sprak-anvands-for-fakturor-och-kvitton.md): Språkinställningar för kundfakturor och dina abonnemangsfakturor
- [Hur skickar jag ett massutskick till alla deltagare?](https://help.zenamu.com/sv/articles/13375624-hur-skickar-jag-ett-massutskick-till-alla-deltagare.md)
- [Medlemskap: Återkommande betalningar](https://help.zenamu.com/sv/articles/13644944-medlemskap-aterkommande-betalningar.md): Ja — Zenamu stöder nu löpande medlemskap som debiterar dina kunders kort automatiskt varje månad, kvartal eller år. Hur de fungerar och hur de skiljer sig från engångsmedlemskap.
- [Byter bokningsgränssnittet språk automatiskt baserat på webbläsarspråket?](https://help.zenamu.com/sv/articles/13670945-byter-bokningsgranssnittet-sprak-automatiskt-baserat-pa-webblasarspraket.md): Stöder Zenamu engelska? Hur hanterar man tvåspråkiga klassbeskrivningar?
- [När signerar kunder ansvarsfriskrivningen?](https://help.zenamu.com/sv/articles/13700685-nar-signerar-kunder-ansvarsfriskrivningen.md): Hur och när ansvarsfriskrivningen visas för kunder under bokningsprocessen
- [Varför ser jag inga kvitton och hur aktiverar jag dem](https://help.zenamu.com/sv/articles/13915531-varfor-ser-jag-inga-kvitton-och-hur-aktiverar-jag-dem.md)
- [Klass kontra kurs kontra evenemang kontra individuell bokning: vad är skillnaden](https://help.zenamu.com/sv/articles/13915548-klass-kontra-kurs-kontra-evenemang-kontra-individuell-bokning-vad-ar-skillnaden.md)
- [Kundtaggar kontra anteckningar: när använder du vad](https://help.zenamu.com/sv/articles/13915564-kundtaggar-kontra-anteckningar-nar-anvander-du-vad.md)
- [Kurser: enstaka klass kontra återkommande kurs — hur du väljer rätt typ](https://help.zenamu.com/sv/articles/13915580-kurser-enstaka-klass-kontra-aterkommande-kurs-hur-du-valjer-ratt-typ.md)
- [Kunder: dubbletter av kundprofiler — hur du löser dem utan att förlora data](https://help.zenamu.com/sv/articles/13915584-kunder-dubbletter-av-kundprofiler-hur-du-loser-dem-utan-att-forlora-data.md)
- [Rabattkoden fungerar inte: felsökning steg för steg](https://help.zenamu.com/sv/articles/13917976-rabattkoden-fungerar-inte-felsokning-steg-for-steg.md)
- [Beställning väntar på återbetalning, men betalningen är redan skickad](https://help.zenamu.com/sv/articles/13920236-bestallning-vantar-pa-aterbetalning-men-betalningen-ar-redan-skickad.md)
- [Närvaro och betalningsstatus: hur du markerar deltagarens status korrekt](https://help.zenamu.com/sv/articles/13924630-narvaro-och-betalningsstatus-hur-du-markerar-deltagarens-status-korrekt.md)
- [Varför intäktsstatistik och beställningstotaler inte stämmer](https://help.zenamu.com/sv/articles/13925001-varfor-intaktsstatistik-och-bestallningstotaler-inte-stammer.md)
- [Presentkortets design — anpassningsalternativ](https://help.zenamu.com/sv/articles/13926774-presentkortets-design-anpassningsalternativ.md)
- [Evenemang och kurser utan onlinebokning \(bara information\)](https://help.zenamu.com/sv/articles/13927079-evenemang-och-kurser-utan-onlinebokning-bara-information.md)
- [Ta bort kund från studion vs. radera kundkonto](https://help.zenamu.com/sv/articles/13927087-ta-bort-kund-fran-studion-vs-radera-kundkonto.md)
- [Flerdagars kurser och evenemang \(t.ex. lördag + söndag som ett block\)](https://help.zenamu.com/sv/articles/13927102-flerdagars-kurser-och-evenemang-t-ex-lordag-sondag-som-ett-block.md)
- [Varför ser jag inte alternativet "betala på plats" för klippkort eller krediter?](https://help.zenamu.com/sv/articles/14817468-varfor-ser-jag-inte-alternativet-betala-pa-plats-for-klippkort-eller-krediter.md): Varför kan kunder inte betala för klippkort eller krediter på plats?
- [Var kan kunderna se mitt schema?](https://help.zenamu.com/sv/articles/14836879-var-kan-kunderna-se-mitt-schema.md): Så hittar och delar du ditt offentliga schema med kunderna

### Kända problem och hur du löser dem

- [Du vill skicka ett meddelande till kunder, har mindre än 1500 tecken, men det skickas ändå inte. Vad ska du göra?](https://help.zenamu.com/sv/articles/10021047-du-vill-skicka-ett-meddelande-till-kunder-har-mindre-an-1500-tecken-men-det-skickas-anda-inte-vad-ska-du-gora.md)
- [Inloggningsproblem \(CAPTCHA\)](https://help.zenamu.com/sv/articles/10123851-inloggningsproblem-captcha.md)
- [Snabbfix: klassen är full men en extra bokning dök upp](https://help.zenamu.com/sv/articles/13915590-snabbfix-klassen-ar-full-men-en-extra-bokning-dok-upp.md)
- [Uppmaning att uppdatera sidan, appen fungerar inte](https://help.zenamu.com/sv/articles/13917746-uppmaning-att-uppdatera-sidan-appen-fungerar-inte.md)
- [Nyhetsbrev-integration: återanslutning och uppdatering av åtkomst](https://help.zenamu.com/sv/articles/13919759-nyhetsbrev-integration-ateranslutning-och-uppdatering-av-atkomst.md)
- [Automatisk avbokning av klass när minimikapaciteten inte uppnås](https://help.zenamu.com/sv/articles/13926520-automatisk-avbokning-av-klass-nar-minimikapaciteten-inte-uppnas.md)
- [Flera instruktörer för en kurs eller klass](https://help.zenamu.com/sv/articles/13926524-flera-instruktorer-for-en-kurs-eller-klass.md)
- [Varför pluginet eller schemat inte visas på min webbplats](https://help.zenamu.com/sv/articles/13926527-varfor-pluginet-eller-schemat-inte-visas-pa-min-webbplats.md)

### Integrationer \(plugins\)

- [Hur integrerar du pass-schemat på din webbplats](https://help.zenamu.com/sv/articles/10031563-hur-integrerar-du-pass-schemat-pa-din-webbplats.md)
- [Hur integrerar du evenemangslistan på din webbplats](https://help.zenamu.com/sv/articles/10031569-hur-integrerar-du-evenemangslistan-pa-din-webbplats.md)
- [Hur integrerar du kurslistan på din webbplats](https://help.zenamu.com/sv/articles/10031736-hur-integrerar-du-kurslistan-pa-din-webbplats.md)
- [Hur integrerar du schemat på din Webnode-webbplats](https://help.zenamu.com/sv/articles/10031751-hur-integrerar-du-schemat-pa-din-webnode-webbplats.md)
- [Hur integrerar du schemat på din WordPress-webbplats](https://help.zenamu.com/sv/articles/10031792-hur-integrerar-du-schemat-pa-din-wordpress-webbplats.md)
- [Hur integrerar du schemat på din Wix-webbplats](https://help.zenamu.com/sv/articles/10031813-hur-integrerar-du-schemat-pa-din-wix-webbplats.md)
- [Hur integrerar du schemat på din webbplats via JavaScript?](https://help.zenamu.com/sv/articles/10032201-hur-integrerar-du-schemat-pa-din-webbplats-via-javascript.md)
- [Språk som plugins visas på](https://help.zenamu.com/sv/articles/10031677-sprak-som-plugins-visas-pa.md)
- [Hur lägger du till ett plugin med förfiltrerade attribut](https://help.zenamu.com/sv/articles/12716564-hur-lagger-du-till-ett-plugin-med-forfiltrerade-attribut.md): Du kan visa olika delar av ditt schema \(pass, kurser, evenemang\) på separata sidor på din webbplats med Zenamu-plugins — var och en visar bara det du vill att dina besökare ska se.
- [Zenamu-plugins](https://help.zenamu.com/sv/articles/13140949-zenamu-plugins.md): Inbäddningsbara plugins för din webbplats

### Google Kalender-integration

- [Hur integrerar du dina Zenamu-pass i Google Kalender](https://help.zenamu.com/sv/articles/10031510-hur-integrerar-du-dina-zenamu-pass-i-google-kalender.md)

### Mobilapp

- [Mobilapp](https://help.zenamu.com/sv/articles/10366492-mobilapp.md)

### Videor och spellistor

- [Vad är videobiblioteket och hur du aktiverar det](https://help.zenamu.com/sv/articles/15500755-vad-ar-videobiblioteket-och-hur-du-aktiverar-det.md): En överblick över videobiblioteket i Zenamu: vad funktionen gör, hur du aktiverar den och vad du behöver för att komma igång.
- [Hur du lägger till en video från Vimeo eller YouTube](https://help.zenamu.com/sv/articles/15500764-hur-du-lagger-till-en-video-fran-vimeo-eller-youtube.md): Hur du lägger till en video i Zenamu med en länk från Vimeo eller YouTube, fyller i uppgifterna och ställer in den så att ingen kan missbruka den.
- [Spellistor och att ordna dina videor](https://help.zenamu.com/sv/articles/15500766-spellistor-och-att-ordna-dina-videor.md): Hur du grupperar videor i spellistor i Zenamu, ordnar dem och använder spellistor både för åtkomst via medlemskap och för engångsförsäljning.
- [Åtkomst till videor via medlemskap](https://help.zenamu.com/sv/articles/15500767-atkomst-till-videor-via-medlemskap.md): Hur du ger medlemmar åtkomst till videor i Zenamu: att ställa in åtkomst på en spellista och reglerna för när åtkomsten gäller och inte gäller.
- [Sälja enskilda videor och spellistor](https://help.zenamu.com/sv/articles/15500768-salja-enskilda-videor-och-spellistor.md): Hur du säljer videor och spellistor i Zenamu som ett engångsköp: pris, giltighet, betalningssätt, rabattkoder, kvitton och hantering av åtkomst.
- [Hur kunderna ser och köper dina videor](https://help.zenamu.com/sv/articles/15500770-hur-kunderna-ser-och-koper-dina-videor.md): Videobiblioteket sett från kundens sida: var de hittar sitt bibliotek, hur de fortsätter titta där de slutade och hur de köper åtkomst.
- [Videostatistik](https://help.zenamu.com/sv/articles/15500775-videostatistik.md): Hur du läser statistiken över tittandet på videorna i Zenamu.

### Användarvillkor

- [Allmänna villkor](https://help.zenamu.com/sv/articles/10031687-allmanna-villkor.md)
- [Zenamu-plattformens integritetspolicy](https://help.zenamu.com/sv/articles/10031694-zenamu-plattformens-integritetspolicy.md)
- [Personuppgiftsbiträdesavtal](https://help.zenamu.com/sv/articles/10031704-personuppgiftsbitradesavtal.md)
- [Lista över underleverantörer](https://help.zenamu.com/sv/articles/10031719-lista-over-underleverantorer.md)