Cancellation Policy
Set up your cancellation rules and fees for canceled bookings.
5 articles
Auto-cancel for low attendance
Too few sign-ups? Set a minimum occupancy and a cut-off time — Zenamu cancels the session ahead of time and lets everyone know. No wasted trips to the studio.
- Automatic cancellation for low occupancyZenamu cancels underbooked terms and events for you, refunds everyone and lets them know — here's how to turn it on.
- Custom settings for terms and eventsExceptions to the global rule: a custom minimum for a specific term or event, or excluding it from cancellation.
- Payments and refunds for automatic cancellationWith automatic cancellation everyone gets a full refund with no fees — how each payment method is refunded.
- FAQ and troubleshootingFrequently asked questions about automatic cancellation for low occupancy — waitlists, passes, notifications and more.