Zenamu saves you time by automatically sending emails to both you and your clients. These include booking confirmations, new pass order notifications, schedule changes, and class cancellations -- all without any effort on your part.

This email welcomes clients who book a class, course, or workshop for the first time. It’s also sent when you manually add a new client in the admin panel under the client list.

Sent immediately after a client books a class, course, or workshop. It includes details such as date, time, location, instructor, and payment method, along with a link to manage the booking.

Sent when the instructor records a client’s booking as paid.

When a spot opens up in a class, a client on the waitlist is automatically signed up and notified via this email.

Clients who set up a "spot watcher" (available spot alert -- for example, if they didn't want to join the waitlist or your studio doesn't support waitlists) will receive this email when a spot opens up.

Participants who have confirmed their payment receive this email an hour before an online class starts. It includes access details like the link to the live stream (e.g., Zoom, YouTube) and other relevant information. Updates to the link or details also trigger this email.

Sent to all signed-up participants when the instructor or location of a class changes.

Sent to all signed-up participants when a class, course session, or workshop is canceled. You can customize the message text when canceling.

Sent when an instructor cancels a client’s booking (e.g., due to non-payment or a phone request after the cancellation deadline). You can customize the message text when canceling.

Confirmation email sent when a client cancels their own booking.

Sent two weeks before a pass expires, letting clients know they can extend their credits or entries by purchasing a new pass.

Sent immediately after a pass expires, letting clients know they can extend their credits or entries by purchasing a new pass.

Confirms that credits or entries have been added to a client’s account. This happens when you manually add them in the admin panel under the client’s detail (e.g., when a client comes in with cash to purchase a pass).

Sent immediately after a client creates a pass order. Once payment is confirmed, a second email lets the client know their order has been marked as paid.

You can enable or disable the following three notifications in system settings under the Notifications section:

Sent when a new booking for a class, course, or workshop is made.

Sent when a client orders credits or entry passes.

Administrators receive this email when a class booking is canceled.

Sent to an instructor when you add them in system settings under Instructors and enter their email. If they don’t have a Zenamu account yet, the email includes a link to set up a password and gain access to manage the classes they teach for you (track attendance, send bulk messages to participants, etc.).

Sent one hour before an online class to the assigned instructor -- but only if the class is still missing a live stream link (e.g., Zoom, YouTube).

Zenamu sends booking reminders to clients a set number of hours before the session. The available reminder intervals are predefined (e.g., 24 or 48 hours before the session).

Custom reminder intervals (e.g., 72 hours) are currently not supported. If you need to remind clients further in advance, consider sending a manual bulk message from the class detail.