How to Set Up Storno and Make-Up Sessions for Courses
To enable storno (cancellation) and make-up sessions for courses, follow these steps:
Navigate to Settings > Class Booking > Cancellation of Bookings.
Switch to the "Courses" tab.
Enable "Cancellation and Receiving Make-Up Session".
How Your Clients Will Use Make-Up Sessions
❗❗Client Must Have a User Account in the Reservation System
To use and benefit from make-up sessions, clients need to have a user account in the reservation system. Without it, the system cannot manage storno and make-up sessions.
Clients log into their accounts and click "Cancel" (the trash can icon) under "My Bookings" for the class they wish to cancel.
2. After confirming the cancellation, clients will see information on the main page indicating that they are entitled to a make-up session. They will also receive an informative email.
3. To use the make-up session, clients can book any of your classes by clicking Book and selecting "Create a Reservation Using a Make-Up Session".
