By registering and using the Services, the User agrees to the General Terms and Conditions set forth by Fyooga s.r.o. (hereinafter the "Terms") for the use of the Zenamu Platform. These Terms are binding for the User and the Operator from the moment of registration confirmation. If you have any questions, please contact us.
Glossary
The following definitions will help you better understand these Terms.
Zenamu Platform
The Zenamu Platform (also "Zenamu" or "Platform") refers to the website located at https://zenamu.com, its subdomains, and all associated products and services.
The Platform serves as a listing portal that connects service providers (such as yoga studios or independent instructors) with people interested in their services. It helps providers manage and promote their offerings and gives them access to additional features described on the Zenamu website.
Through the Platform, service providers can enter into service contracts with participants and accept payments for their services.
Operator
The Operator of the Platform (also the "Seller") is Fyooga s.r.o., Company ID: 11885173, with its registered office at Janov nad Nisou 304, Janov nad Nisou, 46811, registered in the Commercial Register maintained by the Regional Court in Usti nad Labem, Section C, Insert 47740 (also "Operator," "we," "us," or "our").
User
A Platform User is a natural or legal person who uses the Platform's services (also "User," "you," "your").
Zenamu (User) Account
Users are uniquely identified within the Platform by a system account (also "Zenamu Account," "User Account," "Account"), which is created during registration and used to log into the Platform.
Service Provider
A Service Provider (also "Provider" or "Buyer") is a User who offers or intends to offer services through the Platform that can be booked and attended.
In these Terms, a Provider represents both natural and legal persons (for example, a yoga studio).
Service Participant
A Service Participant (also "Participant") is any User who books or intends to book any of the services offered through the Platform.
Zenamu Platform Service Agreement
The Zenamu Platform Service Agreement is a contract between the Operator and the Provider.
Service Contract
A Service Contract is a contract between the Provider and the Participant.
Recurring Payments
Payments for Zenamu Platform services based on recurring automatic charges from the Provider's payment card by the Operator.
Terms of Use
The User accesses the Platform's services through a Zenamu Account or by making a booking and providing their email to the Operator.
A Zenamu Account is created by filling in the required fields in the registration form on the Platform and submitting it.
The User agrees to provide truthful and accurate information in the registration form.
Sign-in via third-party providers (Facebook/Google)
Zenamu allows registration and sign-in using Facebook and Google accounts. The User is responsible for maintaining access to these accounts and for the accuracy of the email address linked to their Zenamu Account.
For proper linking, the email in Zenamu must match the email used with the third-party provider. You can disconnect the link at any time in My Profile; disconnecting does not delete your data.
Zenamu does not post anything to users' social profiles. Sign-in availability may be affected by changes or outages at the providers; we are not responsible for these. If you lose access to your social account, you can set or restore a password to sign in via email.
The User is responsible for:
keeping their account credentials confidential
protecting their account from unauthorized access
The User acknowledges that the Operator is not liable for any breach of this responsibility by the User, nor for unauthorized use of the Account by a third party resulting from such a breach.
By registering with Zenamu, the User confirms their agreement with these Terms and acknowledges that this acceptance creates a contractual relationship ("User Account Agreement") between the User and the Operator, which remains in effect for the duration of the Account's existence on the Platform.
The User agrees to comply with the rules set out in these Terms for the duration of this agreement.
If the User does not agree with these Terms, they should not use any part of the Platform or any of its services.
Personal Account Cancellation
The User may cancel their Zenamu Account at any time without giving a reason, directly in the Platform under My Profile, or by submitting a request through the contact form.
The Operator also reserves the right to cancel a User's Account with immediate effect, particularly in cases of a breach of these Terms or publication of inappropriate content.
The User will be notified of the cancellation at the email address associated with their Zenamu Account. The cancellation takes effect when the User confirms the request in the Platform, when the Operator receives the request, or when the Operator decides to cancel the Account.
Deleting the Provider's Profile
The Provider (profile founder) may request permanent deletion of their profile at any time, directly in the Platform under Settings or My Profile, or by submitting a request through the contact form. Profile deletion is irreversible and means permanent removal of all operational data associated with the profile.
Prerequisites for Profile Deletion
Before deleting their profile, the Provider must meet the following conditions:
Cancel the active Zenamu subscription plan.
Manually cancel all future bookings paid via online payment methods (credit card, Google Pay, Apple Pay, PayPal) to allow proper settlement of payment transactions.
Disconnect payment integrations (Stripe Connect, PayPal, GoCardless).
Disconnect marketing integrations (Ecomail, Smartemailing, Mailerlite, Mailchimp).
Deletion Confirmation
Profile deletion requires a multi-step confirmation process that includes:
Confirming the cancellation of all future bookings and accepting responsibility for settling obligations to clients outside the system (if active bookings exist).
Confirming the termination of all active client benefits — memberships, credit packages, passes, and vouchers (if any exist).
Entering the profile's domain as an explicit confirmation of the intent to delete.
By entering the domain, the Provider expressly confirms that they:
acknowledge the permanent loss of operational data,
acknowledge that billing and tax records will be retained in accordance with the law,
acknowledge that the deletion is irreversible.
Consequences of Profile Deletion
Once confirmed, the following actions take place:
The profile is immediately deleted and made inaccessible to the public.
Access for all employees and instructors is revoked.
Marketing consent for all clients is withdrawn.
All future bookings (except those paid via an online payment method, which must be cancelled beforehand) are automatically cancelled.
API access tokens are invalidated.
All operational data associated with the profile is permanently deleted.
We recommend backing up your data before deleting your profile.
Notifications
The Provider receives a confirmation email with details about retained data.
All employees and instructors receive an email notification about the profile's closure.
Clients who have their own Zenamu account receive a personalized email informing them which of their benefits (memberships, credits, passes, vouchers) have been terminated and that their future bookings have been cancelled. The client's personal Zenamu account remains active and is not affected by the profile deletion.
Payment documents (receipts and invoices) belonging to clients with a Zenamu account are archived and remain accessible in their order history.
Data Retention After Profile Deletion
In accordance with applicable legal, tax, and accounting regulations, the following data may be retained for the required period after profile deletion:
Billing details (name, email, and address on invoices).
Records of payments for services (subscriptions, SMS packages).
Archived payment documents belonging to clients with a Zenamu account.
Audit logs of the deletion.
Provider's User Account
Deleting the profile does not cancel the Provider's personal Zenamu account. The Provider can continue to use their personal account, for example as a client of other Providers. They may request cancellation of their personal account separately.
Zenamu Platform Service Agreement
Formation of the Agreement
By creating an administrator profile, the Service Provider enters into a Zenamu Platform Service Agreement with the Operator. The terms of this agreement are described below.
Data Processing Agreement
As the Service Provider becomes the controller of its clients' personal data, it also enters into a Data Processing Agreement with the Operator alongside this agreement. The Operator acts as the data processor in this case.
Payment Terms
Newly registered Providers have access to a trial version of the Platform for a limited period to familiarize themselves with its features and functionality. A paid subscription plan can be ordered during this trial period or at any time after it ends.
Subscription types, trial period duration, and payment terms are published at https://www.zenamu.com. Pricing for the various subscription plans is determined by the current price list published at the same address.
To purchase and activate a subscription plan, the Provider must correctly fill in all billing details and complete the payment.
The Operator reserves the right to refuse orders that contain incorrect or incomplete information, or at its discretion.
If the Provider is a natural person and provides a Company ID in the order, the Operator will treat the contract as being entered into with a business entity, not a consumer.
By confirming and submitting the order, the Provider accepts the price and payment terms and places a binding subscription order.
The Provider may pay for the subscription in the following ways:
1. By payment card via Stripe (https://stripe.com/), a technology company that builds economic infrastructure for the internet and provides secure, easy-to-use payment processing solutions.
The Operator uses automatic Recurring card Payments to charge for prepaid periods.
By completing the order form on the Platform and making the first card payment in 3D Secure 2.0 mode, the Provider authorizes the card for subsequent Recurring Payments and commits to paying the Operator a regular monthly or annual fixed fee as specified in the order (the frequency and amount are determined by the Platform price list) for the entire duration of the paid subscription (i.e., until terminated by the Provider or the Operator).
The automatic payment is initiated at the beginning of each new prepaid period — once every 30 days for monthly billing, or once every 365 days for annual billing.
After each automatic charge, the Provider receives an email with payment details and a link to the invoice for the purchased service. Order details and status are also available in the Platform.
If a card charge fails, the Provider receives an email notification with instructions on how to proceed to avoid unexpected service limitations.
The Provider may authorize a different card for Recurring Payments (e.g., when the current card expires). This change is made in the Platform. The card used for this payment replaces the previous card for future recurring charges.
The Provider may stop Recurring Payments at any time by cancelling their subscription plan in the Platform. The plan remains active until the end of the current prepaid period and will not be renewed. No payment for the next period will be required. After cancellation, some parts of the Platform may become unavailable to the Provider.
Cancelling a Recurring Payment does not entitle the Provider to a refund and only affects future charges. All subscription features remain available until the end of the prepaid period.
2. By bank transfer to the Operator's account held at Fio banka:
for payments in CZK:
account number: 2502056361 / 2010
IBAN: CZ94 2010 0000 0025 0205 6361
BIC/SWIFT: FIOBCZPPXXX
for payments in EUR:
account number: 2002070538 / 2010
IBAN: CZ51 2010 0000 0020 0207 0538
BIC/SWIFT: FIOBCZPPXXX
for payments in USD:
account number: 2502630271 / 2010
IBAN: CZ80 2010 0000 0025 0263 0271
BIC/SWIFT: FIOBCZPPXXX
Payment details and status updates will be sent to the Provider's email. Order details and status are also available in the Platform.
The order must be paid within 14 days. Failure to pay may result in restricted access to Platform features.
The subscription will be considered paid once the payment has been processed by the Operator. The Provider is obliged to pay for the subscription upon the Operator's request. Payment requests are typically sent by email or can be found in the Platform under the subscription overview.
The Operator reserves the right to change the price list. The Provider will be notified of any changes at least 30 days in advance via the email associated with their Zenamu Account. Price list changes take effect upon publication on the Platform.
Other Arrangements
The Provider may request a change to a different subscription type through the contact form or by using the relevant function in the Platform.
If the Provider believes the Operator has failed to meet its obligations in providing services, the Provider may contact the Operator through the contact form. If the Operator responds negatively or does not respond within 30 days of receiving the request, the Provider has the right to submit a dispute resolution proposal to the competent authority.
Withdrawal from the Agreement
The Provider has the right to withdraw from the agreement without giving a reason within 14 days of the first paid subscription order. To withdraw, the Provider should submit a request through the contact form.
If the Provider has paid a fee, the Operator will issue a full refund within 14 days of receiving the withdrawal request, using the same payment method that was used for the original payment.
After the 14-day period, the Provider may request cancellation of the paid subscription without the right to a refund. The subscription will remain active until the end of the prepaid period and will not be renewed. No further payment will be required. After cancellation, some parts of the Platform may become unavailable to the Provider.
Conditions of Service Provision by the Provider
Providers offer services through the Platform that Participants can order. By selecting and ordering a service, the Participant confirms their intent to participate and is informed of the applicable fees.
When an order for a service is accepted, a contract between the Participant and the Provider is formed — the Service Contract.
Under the Service Contract, the Provider commits to delivering the service as described in the order, and the Participant commits to paying for it accordingly.
When making a payment, the Participant is responsible for ensuring that all details are filled in correctly.
Neither the Provider nor the Operator is liable for incorrectly entered payment details by the Participant or any resulting payment disputes.
Detailed conditions of this contract are set out in the Provider's service offerings on the Platform.
The Provider is independently responsible for paying all taxes and fees related to providing their services in accordance with applicable laws and regulations.
Rules of Conduct for Platform Usage
The User bears full responsibility for all activities carried out through their account.
The User will use the Platform in accordance with good morals, applicable laws, and generally accepted ethical principles and internet usage standards.
The User may not use any part of the Platform for unlawful purposes.
The User will not use methods or materials that infringe upon, disrupt, or damage the rights of the Operator or other users.
The User is responsible for all content they publish or use as part of their services.
The User is responsible for not violating the laws of any applicable jurisdiction, including copyright, intellectual property, trademark, design, patent, and related laws.
The User will not engage in activities that restrict or threaten the security of the Platform and its associated services.
The User is prohibited from altering, modifying, reverse engineering, reproducing, or otherwise interfering with any part of the Platform.
The Operator reserves all rights with respect to any trademarks, logos, copyrighted works, designs, or other intellectual or industrial property appearing on the Platform.
By providing access to the Platform, the Operator does not grant any license or right to use any such trademarks, designs, copyrighted works, logos, or other protected subject matter.
The User is prohibited from using any contact information obtained through the Platform for any purpose other than arranging a service, and from contacting other Users outside the Platform for any purpose other than in connection with Platform usage.
The User may not impersonate any other person or entity or intentionally misrepresent their relationship with any other person or entity.
For the sake of transparency and to maintain a trustworthy environment on the Platform, we require all Users to use their real name, and in the case of Providers, their actual business name or personal brand.
In the event of any material breach of conduct by a User, the Operator may immediately deactivate that User's Account without any entitlement to financial compensation. Once an Account is deactivated, the User may not offer or use any services through the Platform.
Limitation of Liability
The Operator is not liable for any content or activities of the User as described in the previous section.
The Operator does not guarantee that the service will be available 24 hours a day or that it will run without interruption or errors.
The Operator is not liable for damages incurred by the User as a result of the operation or unavailability of the Platform.
The Operator is not liable for any loss or damage incurred by the User in connection with the use of the Platform.
Some links on the Platform may lead to third-party websites and tools. This includes, for example, links to online classes offered by Providers. The Operator is not responsible for the content of linked third-party sites, nor for any legal violations by the third parties operating them, nor for any resulting damage or harm.
Role of the Operator
The Operator's role is limited to operating the Platform and does not represent either the Provider or the Participant. For the avoidance of doubt, the Operator is not a direct party to the Service Contract.
The Operator is not responsible for the actual suitability or quality of services offered by the Provider, nor for the suitability of locations where services are provided. The Operator is also not responsible for the Provider's compliance with the Service Contract, the conduct and performance of service providers or Participants, or any disputes between the Provider and Participant.
The Provider bears sole responsibility for any breach of the Service Contract or applicable laws in relation to the Participant.
The Operator is not liable for any damages or losses suffered by any Participant in connection with the Provider's service.
The Operator does not provide any payment services directly. For online payments, it allows the Provider to connect to and use the services of Stripe, Inc.
Out-of-Court Dispute Resolution
Out-of-court resolution of consumer disputes related to services provided under the Service Contract is handled by the Czech Trade Inspection Authority, with its registered office at Stepanska 567/15, 120 00 Prague 2, Company ID: 000 20 869, website: https://adr.coi.cz/cs. The Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Seller and the Buyer under the Service Contract.
The European Consumer Centre Czech Republic, with its registered office at Stepanska 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/ES (Regulation on consumer online dispute resolution).
The Seller is authorized to provide services on the basis of a trade licence. Trade inspection is carried out by the relevant trade licensing authority. Supervision of personal data protection is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No 634/1992 Coll., on Consumer Protection, within the defined scope.
Privacy and Data Protection
The handling of users' personal data is governed by the Privacy Policy (GDPR), which is available in a separate section: Zenamu Platform Privacy Policy.
The protection of personal data provided by Users to Service Providers is governed by the Data Processing Agreement.
Final Provisions
All contractual relationships set out in these Terms are governed by the laws of the Czech Republic.
If any provision of these Terms becomes invalid or unenforceable, it will be replaced by a provision whose meaning most closely approximates the invalid provision. The invalidity or unenforceability of one provision does not affect the validity of the remaining provisions.
The Operator reserves the right to amend or supplement these Terms to a reasonable extent at any time.
The User will be notified of significant changes at least 10 days in advance via the email associated with their Zenamu Account.
If the User does not wish to continue using the Platform due to a change in these Terms, they have the right to submit a notice of termination through the contact form, and their account will be cancelled.
If the User does not submit a notice of termination before the new Terms take effect, the contractual relationship will be governed by the updated version of these Terms.
Changes to these Terms take effect upon publication at https://zenamu.com.
If these Terms are available in multiple language versions and any inconsistency arises between them, the Czech version shall prevail, and the Terms shall be governed by the laws of the Czech Republic.
These Terms are valid and effective as of June 2, 2023.