Zenamu automatically sends email notifications to clients, specialists, and studio administrators at various stages of a booking's lifecycle. In this article, you'll find an overview of all email types and when they are sent. It covers appointments only; for classes, courses and events, see Automated Email Notifications in Zenamu.

Sent immediately after a booking is created. Contains complete appointment information — service name, date and time, specialist name, location, and payment details. If manual booking approval is enabled, the email clearly states that the booking is awaiting approval.

Sent when the specialist or administrator approves a pending booking. The client learns that their appointment has been confirmed and receives all relevant details.

If a pending booking is rejected, the client receives an email with the rejection information. If the administrator provided a reason for rejection, it is displayed in the email. A link to create a new booking is included.

An automatic reminder sent before an upcoming appointment. Contains a booking summary — service, date, time, specialist, and location. It's sent only when Appointment reminder for client is switched on (see "Which appointment emails can I switch on or off?" below).

Confirmation of booking cancellation when it occurs within the free cancellation period.

Cancellation email that additionally includes the cancellation fee amount and any refunded amount.

If the appointment is cancelled by the studio/specialist, the client receives an email with the cancellation information and an optional reason.

After successful payment processing, the client receives confirmation with transaction details.

If a client watches a fully booked time slot and it becomes available (e.g., another client cancels), they receive a notification with the option to book it.

When manual approval is enabled, the specialist receives an email about a new booking request with client and appointment details. A link for quick approval or rejection is included.

An automatic daily summary that reminds the specialist of their upcoming appointments for the day. It's sent only when Daily overview for specialist is switched on.

When New booking is switched on, the specialist gets an email each time a client books one of their appointments. When Copy to "Administrator" is switched on, users with the Administrator role get it too.

If a client cancels their booking, the specialist gets an email with the cancellation details when Booking cancellation is switched on. When Copy to "Administrator" is switched on, users with the Administrator role get it too.

From the admin panel, you can send a custom email message to a client related to their booking.

Go to Settings › Notifications. These switches apply to appointments:

A switch takes effect as soon as you change it. The other automatic emails in this article, such as the booking confirmation, approval, rejection, cancellation and payment emails to clients, always go out and can't be switched off. Notification configuration is at the studio level and affects all services.

In the final article, we'll look at how the entire booking process appears from the client's perspective — "The Public Booking Page".