Zenamu saves you time by automatically sending emails to both you and your clients. These include booking confirmations, new pass order notifications, schedule changes, and class cancellations — all without any effort on your part. This article lists these automatic emails and shows which ones you can switch on or off in Settings › Notifications. Client notices displayed on your public schedule aren't emails and are described in Client notices: how to create, edit, and display on the public schedule.

This email welcomes clients who book a class, course, or workshop for the first time. It’s also sent when you manually add a new client in the admin panel under the client list.

Sent immediately after a client books a class, course, or workshop. It includes details such as date, time, location, instructor, and payment method, along with a link to manage the booking.

In Settings › Notifications, below the email notification switches, you'll find the field "Custom message for the first-booking confirmation email". Whatever you write there is added to the booking confirmation email.

It's worth knowing exactly when this message goes out, because it surprises a lot of studios:

Sent when the instructor records a client’s booking as paid.

When a spot opens up in a class, the first client on the waitlist is automatically booked in and notified via this email. This email is always sent — there's no setting to turn it off, and there's no SMS version of it.

On a fully booked class, clients (including guests without an account) can click Notify me and leave their email address — for example, if they don't want to join the waitlist or the class has no waitlist. When a spot opens up (for example, someone cancels) and nobody is waiting on the waitlist, everyone who clicked Notify me gets this email at the same time. Nothing is booked automatically: whoever books first gets the spot. Clients who haven't booked yet get the email again the next time a spot opens up, and the email contains a link to stop these alerts.

This email reminds participants of an upcoming online class. It's sent when Online class reminder is switched on in Settings › Notifications, at the time chosen in Remind before (1 hour before the class by default). Participants whose booking is paid get the access details, like the link to the live stream (e.g., Zoom, YouTube), in this email. Updates to the link or online details also trigger an email to booked participants.

Sent to all signed-up participants when the instructor or location of a class changes.

Sent to all signed-up participants when a class, course session, or workshop is cancelled. The email contains a standard cancellation notice, which you can’t change, followed by your own message. You write the message when cancelling, in the field Extra info for participants (email) (for a course session or an event: Additional information for participants (email)); it’s pre-filled with a short apology that you can edit.

Sent when an instructor cancels a client’s booking (e.g., due to non-payment or a phone request after the cancellation deadline). The email contains a standard cancellation notice, which you can’t change. If you fill in the optional Note field when cancelling (e.g., the reason for cancellation), your note is added below it.

Confirmation email sent when a client cancels their own booking.

Sent two weeks before an entry pass or a credit pack expires, as long as the client still has unused entries or credits. It shows the expiry date and the current balance. If Automatically remove unused entries after they expire (for passes) or Automatically remove unused credits after they expire (for credit packs) is switched off, the email also invites the client to extend it by buying another pass or credit pack. If the switch is on, this invitation is left out.

Sent right after an entry pass or a credit pack expires. Its text depends on two switches in your pass and credit settings, Automatically remove unused entries after they expire and Automatically remove unused credits after they expire:

Confirms that credits or entries have been added to a client’s account. This happens when you manually add them in the admin panel under the client’s detail (e.g., when a client comes in with cash to purchase a pass).

Sent immediately after a client creates a pass order. Once payment is confirmed, a second email lets the client know their order has been marked as paid.

Go to Settings › Notifications. The box Email notifications to instructors has a switch for each of these emails:

The instructor assigned to the session gets an email when a client creates a new booking (classes, courses, events and workshops, appointments). Depending on your plan, there's also an extra switch Copy to "Administrator" that sends these emails to administrators too.

The instructor assigned to the session gets an email when a client cancels their booking. Depending on your plan, Copy to "Administrator" can send these emails to administrators too.

The instructor with the "Administrator" role gets an email as soon as a client creates a pass order or a membership order. Each has its own switch.

Everyone with the "Administrator" role gets an email the first time a new client makes contact with your studio — when they register, book for the first time, or make their first purchase. Clients you add to the studio yourself don't trigger the email.

Class reminder for instructor sends the assigned instructor a reminder before a class, course session, or event, with the list of currently registered clients. You choose the time in Remind before (predefined times between 1 and 15 hours before the start; 2 hours by default). Daily overview for specialist sends a specialist a daily overview of all their appointments for the day.

Sent to an instructor when you add them in Settings › Instructors and collaborations and enter their email. If they don’t have a Zenamu account yet, the email includes a link to set up a password and gain access to manage the classes they teach for you (track attendance, send bulk messages to participants, etc.).

Sent one hour before an online class to the assigned instructor — but only if the class is still missing a live stream link (e.g., Zoom, YouTube).

Client reminders are set in Settings › Notifications, in the box Email notifications to clients. Each reminder has a switch and a Remind before option with predefined times:

Custom reminder intervals (e.g., 72 hours) are currently not supported — the longest option is 48 hours. If you need to remind clients further in advance, consider sending a manual bulk message from the class detail.

Studios in Czechia and Slovakia also see the box SMS notifications to clients with Class cancelled and Class reminder before start (with its own Remind before setting).

Many studios ask whether system emails carry the studio's brand or look "from Zenamu". Here's exactly how they appear in your client's inbox: