Zenamu offers two options for ending a course: cancelling a single session or cancelling the entire course with all its sessions. This article is about you, the studio, cancelling a course. If a client wants to cancel their own course booking, see Setting Up Cancellation Policies and Make-Up Sessions.
Cancelling a single course session
In the calendar, click the session you want to cancel.
Click Cancel this session.
In the "Do you want to cancel this course session?" dialog you'll see:
- The number of active bookings and participants (split into full-course participants and single-session participants, if the course allows both options)
- A breakdown by payment method (card, bank transfer, on-site)
If some clients have make-up sessions from previously cancelled sessions, you can check "Keep make-ups (don't delete)".
Confirm the checkbox "I'll refund the money, offer a make-up session, or provide other compensation." This confirms you'll settle things with the clients — they paid for the session as part of the full course.
Write the email text for participants (e.g., "We're sorry, but this session is cancelled due to illness.").
Choose whether the session should still be visible on the public calendar.
Click Yes, cancel.
Cancelling the entire course and all its sessions
In the detail of any course session, click Cancel course and all sessions.
In the "Do you want to cancel the course and all its sessions?" dialog, you'll see an overview of bookings and payments.
Note for bank transfers: Zenamu automatically sets the order status to "refunded" for clients who paid by bank transfer. Don't forget to actually send the money back.
A list of clients with bank transfer payments appears (name and link to the order).
Confirm the cancellation.
Important: When you cancel the entire course, Zenamu cancels every course order without a cancellation fee. Card and PayPal payments are refunded automatically to the client's card or PayPal account. Zenamu can't send back bank transfer or on-site payments, so you need to return that money yourself.
Limitations
You cannot cancel an entire course at once if the course has already started and has active bookings. In that case, cancel sessions individually.
After cancellation, the course will display as "This course has been cancelled and can't be booked."
FAQ
What happens with payments when the entire course is cancelled?
All course orders are cancelled without a cancellation fee. Card and PayPal payments are refunded automatically to the original payment method. For clients who paid by bank transfer, Zenamu changes the order status, but you need to send the money back yourself.
Do participants receive an automatic email?
When cancelling a single session, yes — you enter the email text in the dialog. When cancelling the entire course, we recommend sending a bulk message manually.
Can a cancelled session be restored?
No. Cancellation is permanent. If you need to replace a session, create a new one within the course using Add session.
Related articles
Orders: comparing "unpaid" vs "cancelled" status — how to close a case properly
Orders: checklist before confirming a refund in the admin panel