When a listing has approval turned on, you review each booking first and decide whether to confirm it. This article explains how a request reaches you, how long you have to decide, and what happens if you don't respond.
How a request reaches you
The renter picks a time slot and chooses a payment method. For card and PayPal payments, the request email reaches you after payment; for bank transfer and pay at the studio, it arrives as soon as the request is sent — with those methods, you approve before the money arrives. The request shows you who's asking for the room, which room it is, and the time slot. You'll also find the request under Space rental → Bookings in the admin.
An unfinished card or PayPal payment doesn't create a request. It disappears on its own within an hour, and the slot is freed up for others.
How long you have to decide
You have 24 hours to approve or reject, counted from the moment the request is created (for card payments, from when it's paid). For last-minute bookings the window is shorter and always ends by the time the rental starts. So a request never stays open longer than it takes for the rental to begin.
You can:
Approve — the booking is confirmed, and the renter gets a confirmation with the details and your contact info. For bank transfers, approving sets the due date; if the payment doesn't arrive by then, the booking is cancelled automatically and the slot is freed.
Reject — the booking is cancelled, the renter is refunded everything they've paid, and they get an email with your reason.
What happens if you don't respond
If you neither approve nor reject within 24 hours (or by the time the rental starts, if that's sooner), Zenamu rejects the request for you automatically. The renter is refunded everything they've paid and gets an email about it.
Unfinished card payments work differently. If the renter doesn't finish paying, the request cancels itself within an hour and nothing is charged to anyone, so we don't send any email.
Contact details for both sides
Once a request exists, you see the renter's contact details — name, email, and phone — and the renter likewise sees your studio's contact and the room's address. That way you can sort out the details before the rental starts or while it's underway.
Conflict checks
When you approve a request, Zenamu checks whether the rental overlaps with anything else in the same room — that is, with Classes, Courses, Appointments, or other rentals. If it spots a possible conflict, it flags it in the request detail.
Watch out for one limitation. Events don't have a room assigned in Zenamu, so the system can't match them to a specific space; an overlap with an event shows up only as a warning in the request detail, and you judge it yourself. Classes with no room filled in are skipped entirely in conflict checks. That's why we recommend always assigning a room to your classes. You'll find the details in the article Schedule conflicts and limitations.
Manual bookings
You can also create a booking yourself — for example, when a renter calls you. On the Space rental → Bookings page, click Add booking manually: pick the listing, an existing client (or create a new one on the spot), a slot from the calendar of open times, and a payment method. Pay at the studio marks the booking as paid right away; for a bank transfer, the order waits for payment and the renter gets the payment details and due date by email. A manual booking is confirmed immediately, with no approval, and isn't subject to the minimum lead time.