When Will My Card Payment Show Up in Stripe?
Once you've connected your Zenamu account to Stripe and started receiving card payments from your clients, you can view a detailed overview of these payments in the Payments section of your Stripe dashboard. For example:
Stripe automatically sends funds to your bank account once a week (unless you've chosen a different schedule) as a single combined transfer.
Stripe Payment Statuses
In your payment summary, you may encounter the following statuses:
Succeeded: The payment was successfully completed. The amount was debited from the client's bank account and is now credited to your total Stripe account balance.
Incomplete: No payment has been made. The client has not entered their credit card details or completed the transaction.
Failed: The payment was declined by the card issuer (the bank).
Uncaptured: The payment went through, but the amount hasn't been debited from the client's bank account -- it's only "held." It's not yet credited to your Stripe balance. Don't worry -- Zenamu does this to save you money and avoid unnecessary fees (see next section). The amount will be reflected in your balance within a few days.
Canceled: The payment was canceled by you.
Refunded: The payment was canceled by the client and refunded.
How Zenamu Prevents Unnecessary Fees from Canceled Bookings
Zenamu can potentially save you money on canceled bookings. When a payment is created for a class or course, we instruct Stripe to hold the funds on the client's bank account rather than immediately debiting them. If the amount were debited right away, Stripe would charge a transaction fee. And if the client then cancels, you'd have to cover the difference of that fee yourself.
The client would get a full refund for a timely cancellation, but you'd be left paying the transaction fee out of pocket. If the payment is only held (status Uncaptured), there are no fees if the booking is canceled.
We release and capture funds automatically:
For payments made less than a week before the class: The payment is captured just before the class starts.
For payments made more than a week before the class: The payment is captured about 6 days after payment, as long as the class is 7 or more days away. Funds can only be held on a bank account for up to 7 days -- if they're not released, the bank will cancel the payment.
Once captured, the payment status in Stripe will update to Succeeded.
Why Is the Process Complex?
We chose this slightly more complex approach with the "uncaptured" state and 7-day window to save you cancellation fees on Stripe.
This also helps prevent potential fraud from clients who might repeatedly place and cancel orders, where each cancellation would cost you a transaction fee.
We understand this process can be confusing at first. We recommend testing it with a small amount to see how it works in practice.
How Canceled and Refunded Payments Are Displayed in Stripe
Uncaptured -> Canceled: Payment from the uncaptured state canceled by you as the studio owner:
Captured -> Refunded: Payment from the captured state canceled by the client:
