Entry passes act as a bundle of prepaid classes (e.g., 10 entries). They can be used not only for individual classes but also for courses and workshops. Here’s how entry passes work and their benefits:
Usage: Each time a client books a class, 1 entry is deducted from their account.
Advantages of Entry Passes
Simple for You and Your Clients
Everything is paid upfront
Entries are automatically deducted upon booking
Automatic registration from the waitlist
1) Clients Can Purchase Entry Passes in Advance
Clients can buy entry passes ahead of time, then book classes without needing to reach for a credit card or wait for a bank transfer to go through.
2) You Receive Payments in Advance
Every booking is automatically paid for.
3) Limited Validity Encourages Usage
The validity period of entry passes motivates clients to use them within a specific timeframe.
4) Automatic Registration from the Waitlist
Entries are held while the client waits. If no spot opens up, the entries are automatically returned to the client’s account.
5) Transparent and Fair Cancellation Fees
Entries are returned to the client's Zenamu account immediately upon cancellation
Unlike credit card payments, refunding entries incurs no fees (see also How Zenamu Prevents Unnecessary Fees from Canceled Bookings)
Everything happens automatically -- no need to manually transfer money between bank accounts
6) Marketing Support
Discounted Packages: Offer packages such as 11 entries for the price of 10, giving clients 1 free class as a bonus.
Setting Up Entry Passes
Navigate to Settings > Passes > Add.
2. Provide the necessary details:
Type: Entry pass
Number of Entries
Price
Description/Name
Validity Period: Specify the duration from the purchase date.
3. Once set up, the entry pass will be visible on your public schedule under the Passes section.
How Do Cancellation Policies Work for Entry Passes?
When a booking is canceled in advance, the entries are credited back to the client's Zenamu account, allowing them to use the entries for future bookings. This eliminates the hassle of manual refunds or fees associated with payment gateways (see Stripe Payment Gateway Fees).
If you have custom cancellation conditions, the percentage-based refund does not apply to entries -- the cancellation fee is always 100%, meaning the entry is not returned to the client's account. A full refund of the entry can only be done manually by you -- for example, if an otherwise reliable client calls to apologize because they suddenly fell ill.
How to Accept Payments Only with Entry Passes?
Navigate to Settings > Passes > Payments for Classes.
When creating a new class, course, or workshop, you can set the only payment method to entries (or credits if available).
How Can Your Clients Purchase Entry Passes?
Online payment: For clients to buy entry passes directly in the booking system (under Passes), you need to have at least one cashless payment method active -- card payment or bank transfer. See the Set Up Card Payments and Bank Transfer Payment Settings guides.
In person with cash
Clients must have an account in the booking system
To purchase and use entry passes, clients need their own account. Without one, the system wouldn't be able to manage entries, display balances, or return entries when a booking is canceled.
Managing Client Entry Passes
You manage entries from the client's detail page. You can either assign one of your existing passes to the client or manually add entries (any number you choose).
You can also deduct entries from client accounts. We recommend being as transparent as possible -- the client should always know that entries were removed and why. For example, if a client is moving to another city, won't use their remaining entries, and you're refunding them in cash.
When a client shows up without a booking
Sometimes a client attends your class without a reservation. The easiest approach is to manually create the booking for them, selecting "entry" as the payment method -- the entry will be deducted from their account automatically. You can add a client directly from the class via Add Participant.
How does entry expiration work?
When entries expire, they aren’t deleted from the client’s account -- they’re simply deactivated and can no longer be used. When the client purchases new entries, any unused balance from the previous period is added to the new batch. This encourages clients to use their entries rather than letting them sit idle.