This article is about upgrading your studio's own Zenamu plan, for example from Standard to Expert. It applies to plans paid by card and to plans paid by bank transfer. If a client wants to switch the variant of their recurring membership, see Changing a membership variant.
If you reach the order limit of your current plan or need a feature from a higher plan, you can upgrade at any time. You pay the full price of the new plan minus a credit for the unused days of your current plan.
Not sure which plan to choose? The full comparison of all plans — current prices, monthly order limits and the complete feature list — is always up to date at zenamu.com/pricing. For a quick orientation, see Which Plan Is Right for You?
How do I upgrade my Zenamu plan?
Open the Plan page. On a computer, click the Plan button in the top bar next to your profile menu. On a phone, open the main menu and tap Plan. Only users with Administrator permissions can open this page.
Click Upgrade subscription.
Select the new plan. The Prorated charge for plan change box (Price breakdown if you pay by bank transfer) shows the full price of the new plan, the credit for the unused days of your current plan and the amount you'll pay.
Confirm the order.
You can also start an upgrade from any upgrade dialog in the app by clicking Switch to … with the name of the plan.
Your new plan takes effect as soon as the charge is paid. If you pay by card, the amount is charged right after you confirm the order. If you pay by bank transfer, we'll issue a payment request and the plan activates once your payment arrives.
You aren't charged twice for the same days: the unused days of your current plan are credited, and a new billing period starts on the day your new plan takes effect.
On mobile:
Which upgrades are possible?
From Standard or Professional to Expert or Ultimate.
From Expert to Ultimate. From Expert 2024 (in CZK, EUR or PLN) also to the current Expert.
From Lite to Standard, Expert or Ultimate.
From monthly to annual billing of the same plan (not on Lite).
From an annual plan, you can only upgrade to another annual plan. You can order the upgrade yourself even when you pay for your plan by bank transfer.
How do I upgrade when I pay by bank transfer?
The same way as with a card: open the Plan page, click Upgrade subscription, select the new plan and confirm the order. The calculation is the same as well — the full price of the new plan minus a credit for the unused days of your current plan. Only the moment you pay and the moment the plan activates are different.
Once you confirm the order, we'll issue a payment request with the payment details and a QR code. It's due in 14 days, or 4 days before your paid period ends if that comes sooner, so your payment arrives in time. You'll find the exact date on the payment request.
The higher plan activates as soon as your payment arrives, and a new annual period starts that day. The invoice follows once we receive the payment.
A subscription paid by bank transfer doesn't renew automatically. When your annual period is coming to an end, order the renewal on the Plan page with the Renew subscription button.
The upgrade isn't offered in these situations:
You have an unpaid subscription order. Once you pay it, you can order the upgrade yourself.
14 days or fewer are left in your paid period. Renew your subscription first and upgrade after that. If you still can't order the upgrade after renewing, write to us and we'll change the plan for you.
You're on an older plan generation (Expert 2024, for example), you pay monthly, or you pay in a currency other than Czech koruna or euro. In these cases, write to us and we'll change the plan for you.
How the upgrade amount is calculated
The system calculates how many days remain in your current billing period and determines a credit for those unused days.
It subtracts this credit from the full price of the new plan.
You pay the resulting amount: by card right after you confirm the order, or by bank transfer according to the payment request.
Once it's paid, a new billing period (month or year, depending on the plan) starts.
You'll see the exact amount to pay on the confirmation screen before completing the upgrade.
Example
Current plan: Standard at 16 EUR/month
Billing period: March 1 – March 31 (31 days)
It's March 21 and 10 days remain in the current period. Credit for unused days: 16 / 31 × 10 = 5.16 EUR.
Upgrading to Expert at 32 EUR/month:
Full price of the new plan: 32 EUR
Credit for unused days: −5.16 EUR
Amount to pay: 26.84 EUR
From March 21, a new billing period on the Expert plan begins. If you pay by card, the next payment of 32 EUR is charged automatically on April 21. A subscription paid by bank transfer doesn't renew automatically — you order the renewal yourself.
Upgrading on the renewal day
If you pay by card, the credit is calculated for the exact time left in your current period. If you upgrade a few hours before your plan renews, the credit is very small and you pay almost the full price of the new plan. Once your plan has renewed, the credit covers almost the whole period you've just paid for.
If you pay by bank transfer, the upgrade isn't offered when 14 days or fewer are left in your period — the payment wouldn't arrive in time. Renew your subscription on the Plan page first, then upgrade.