How to Set Up Cancellation Policies for Courses and How the Make-Up System Works
Go to Settings > Class Booking > Cancellations > switch to the "Courses" tab > check "Allow cancellation with make-up session".
How Can a Client Use a Make-Up Session from a Course?
The client must have an account in the booking system
For your clients to use the make-up system, they need their own account in the booking system. Without it, the system can't manage make-ups, display balances, or show expiry dates.
The client logs into their account and clicks "Cancel" (trash icon) on the right under "My Bookings" for the session they want to cancel.
After confirming the cancellation, the main page will show that the client is entitled to a make-up session. They'll also receive a notification email.
The client can then use the make-up session for any of your classes by clicking Book > and selecting "Create booking using make-up session".
Cancellation policies for workshops and events
Cancellation policies for workshops and events work differently from courses. Clients cannot cancel a workshop booking on their own through the booking system — they need to contact you directly.
If you need to cancel a client's workshop booking, you can do so from the workshop detail in the admin panel. When cancelling, you'll be asked how to handle the refund (return credits, return entries, mark as unpaid, etc.).
Note: The time-based cancellation deadline setting (e.g., "cancellation allowed up to 24 hours before the session") applies only to open classes and course sessions. Workshops do not support self-service cancellation with a deadline.