At the moment, Zenamu does not support automatic recurring payments or automatic membership renewal.
Before a membership expires, the system automatically sends an email notification to the client reminding them to renew their membership, so they can renew it in time.
This approach gives you as a studio full control over payments while keeping your clients informed so their membership doesn't expire unexpectedly.
How to set up a "monthly" membership in practice
If you'd like to offer a monthly, 6-month, or 12-month membership, set the full price for the entire duration when creating the membership. The client pays the whole amount up front, and the membership is active for the chosen period.
Monthly membership — set duration to 1 month and the price to the monthly amount. The client renews each month manually after receiving the reminder e-mail.
6 or 12-month membership — set the price for the whole period. Splitting it into monthly direct debits is not possible at this time.
FAQ
Can I charge my client's card automatically every month?
No, this is not currently possible in Zenamu. The membership renewal reminder e-mail is sent automatically, but the client confirms and pays each renewal themselves.
My clients are used to direct debit from another booking system. Will they be able to switch?
Yes — most studios that switch to Zenamu communicate the change in advance. The reminder e-mail before each renewal makes the process simple for clients, and you keep the existing relationship without third-party direct-debit fees. Clients can pay the renewal by card, bank transfer, or any other method you have enabled.
Is automatic recurring billing on the roadmap?
Yes, true recurring billing is in development. We don't share an exact release date because the feature is complex (different countries have different mandate rules), but it is planned. Until then, please use the manual renewal flow described above.
Tip: Promo codes do apply to recurring payments when (later) clients renew — see Do Promo Codes Apply to Recurring Membership Renewals?
