Frequently Asked Questions and Answers
Questions you commonly ask when getting started with Zenamu.
46 articles
- How to Have 2 Separate Studio/Freelancer AccountsHow to be able to manage each account with its own schedule.
- How to Migrate from Your Previous System and Import Clients
- How Can I Split a Workshop Payment into a Deposit and a Balance?
- Why Didn't I Receive an Email from the Zenamu Booking System?
- Why Is My Stripe Card Payment Not Active?
- I’ve Become VAT Registered (EU Only)
- How to Create a Discount Code
- Which payment gateways does Zenamu support?
- How to Manage a Client Without a Zenamu Account
- How to Set Up "First Class Is Free"
- How Can I Add More Participants After the Class Has Started?
- How to Change the Price of a Class for a Single Client
- How to Fill In Billing Information as a Non-VAT-Registered Individual
- How to Change the Administrator of a Studio/Freelancer AccountHow to transfer admin rights for your Zenamu studio or freelancer account.
- How Do I Cancel a Client's Participation in a Past Course?The course has already taken place, but I want to cancel it entirely for one client.
- Instructor profile: how to add a description and who controls the name and photo
- How Do I View Waitlist Participants for a Past Session?
- How to Mark a Rental in Your Schedule with a Placeholder Class
- Where to Find Statistics for Each Instructor
- My Card Expired and I Have an Unpaid Payment — What Should I Do?You can retry the payment with a different card in the payment detail.
- Expired credits and entries: automatic removal and extending validity
- I’ve set a single session price for the course, but it doesn’t seem to appear.
- Do Discount Codes Apply to Recurring Membership Renewals?Will the discount code be applied once, or if the recurring membership will continue to be at the discounted rate (based on the discount code they used to purchase it).
- How to Redeem a Gift Voucher from the Administration PanelIf a client brings you a printed voucher, you can redeem (assign) it directly from the admin side.
- What Language Is Used for Invoices and Receipts?Language settings for client invoices and your subscription invoices
- How to Send a Bulk Message to All Participants
- Memberships: Recurring PaymentsRecurring memberships charge your clients' cards automatically at regular intervals, for example every month or year (Ultimate plan and trial). How they work and how they differ from one-time memberships.
- Languages, browser translation and your studio's time zoneZenamu follows the browser's language. How to handle bilingual class names, stop the browser translating your schedule, and change your studio's time zone.
- When Do Clients Sign the Liability Waiver?How and when the liability waiver is presented to clients during the booking process
- Why can't I see receipts and how to enable them
- Class vs. course vs. event vs. appointment: what's the difference
- Client tags vs. notes: when to use which
- Class (one-off or recurring) or course: how to choose the right type
- Clients: duplicate client profiles — how to resolve them without losing data
- Discount code not working: step-by-step troubleshooting in the admin
- Order awaiting refund, but payment already sent
- Attendance and payment status: how to mark participant state correctly
- Why revenue statistics and order totals don't match
- Gift voucher design — customization options
- Workshops and courses without online booking (information only)
- How to delete a client from your studio vs. deleting a client account
- Multi-day courses and workshops (e.g. Saturday + Sunday as one block)
- The client sees the following message: You already have an unpaid order for this bundle.Prevent unpaid bundle orders
- Paying on site for entry passes and creditsHow to let clients pay on site for entry passes, and why credits don’t offer this option
- Where can customers see my class schedule?How to find and share your public schedule with clients
- How to cancel an event or workshop — before and after it startsCancel a whole event or workshop with Cancel event before it starts, or cancel each order after it has started. What happens to payments and to the public schedule.