You may notice that the numbers in the Revenue overview don't match the totals in the Orders section. In most cases this isn't a bug — the two views use different filtering logic. Here are the most common reasons and how to verify them.
How revenue statistics work
Revenue statistics only include orders with the payment status Paid. Orders in other statuses are not counted towards total revenue:
Orders with a status of Unpaid or Awaiting payment are shown separately as expected revenue, but are not included in total revenue.
Orders with a status of Cancelled are excluded entirely.
Orders with a status of Blocked (Waitlist) are also excluded.
Waitlist orders paid by card or PayPal have a status of Paid and are included in revenue. If no spot opens up and the payment is automatically refunded, the order changes to Cancelled and is removed from revenue. This may cause a temporary discrepancy.
The order list, on the other hand, displays all orders regardless of payment status.
Common reasons for discrepancies
Cancelled or refunded orders — they appear in the order list but are not included in revenue statistics.
Unpaid or pending orders — you can see them in the order list, but they don't count towards total revenue.
Different time period — make sure both views are set to the same date range.
Cancellation fees — if a booking was cancelled with a fee, the fee amount appears as a separate item in revenue.
How to investigate the discrepancy
Set the same time period in both the revenue statistics and the orders section.
In the orders section, filter by payment status — check which orders are Cancelled, Unpaid, or Awaiting payment. These are the ones excluded from statistics.
Check orders with cancellation fees — these appear as separate items in revenue.
After identifying the differences, the totals should match.
Tip: If the numbers still don't match after checking, export your orders to CSV or Excel and compare them with the revenue breakdown. This makes it easier to identify the specific orders causing the difference.