A booking limit caps how many bookings a client can make with one membership per day, per week or per membership month. This article explains where you set booking limits, how they're counted and where you can see how many bookings a client has used. Booking limits work the same way for one-time and recurring memberships. If you want to sell a fixed number of visits instead, use an entry pass; its entries are used up rather than renewed each month.
Available booking limits
For memberships, you can set:
Max bookings per day → applies to a single calendar day
Max bookings per week → applies to a calendar week (Monday–Sunday; Sunday–Saturday if the country in your studio's billing details is the US, Canada, Mexico, Israel, Japan or Australia)
Max bookings per membership month → applies to the membership month – a rolling period anchored to the membership start date, not to the calendar month
Where do I set booking limits for a membership?
You set booking limits in the membership's own settings, not in a client's profile:
Go to Settings › Passes and memberships and open the One-time memberships or Recurring memberships tab.
For a new membership, click Add membership (or Add recurring membership). For an existing membership, click ⋯ next to it and choose Edit.
Enter the limits in Per day, Per week and Per month. Leave a field empty if you don't want that limit (No restrictions).
Click Save.
New limits apply to memberships that clients get after you save. Memberships that clients already have keep the limits they had when they got them, also when a one-time membership is extended. To change the limit on a membership that a client already has, see the next section.
How do I change the booking limit for one client only?
Go to Clients, open the client and click the membership in the Memberships (or Recurring memberships) section. In the membership detail, click more and choose Edit membership. Change Per day, Per week or Per month and click Save. This changes only this client's membership, not the membership's settings.
How the membership month works
A membership bought on 4 January with a limit of 5 bookings per month has periods 4 Jan – 3 Feb, 4 Feb – 3 Mar, and so on, with the full limit available in each of them. The counter therefore resets on the monthly anniversary of the membership start, not on the 1st of the month.
A booking counts towards the limit based on the date of the class, not the date the booking was made. A booking into a future period counts towards that period's limit.
When a client cancels a booking, the spot in the limit frees up immediately.
Pausing a membership extends the current period by the paused days; the following periods shift together with the membership end date.
If the membership validity ends mid-period, the last period is shortened – and the client still gets the full monthly limit in it. The overview marks it with a Shortened tag.
For auto-renewing memberships the periods continue beyond the paid-through date – clients can book ahead and the limit applies in each period.
Where can I check a client's usage?
Go to Clients, open the client and click the membership in the Memberships (or Recurring memberships) section. The Membership booking count card in the membership detail shows how many bookings the client has used: per day and per week for the selected week, and for the monthly limit an overview of all membership periods – past, current and upcoming – with the number of bookings used in each. The card only shows usage. To change a limit, see the sections above. The client sees the same overview in the membership detail in their profile.
The monthly limit is only available on memberships whose validity is set in months or years (recurring memberships: billed monthly or yearly). For a membership with a validity in days, or billed weekly or daily, use a per-day or per-week limit, or a pass with a fixed number of entries.