When a time slot is fully booked, a client can sign up for an availability notification. If the slot opens up later, they'll receive an email. This article explains how it all works and what to check when a notification doesn't arrive.
How slot tracking works
The client opens a fully booked slot (specific service, specialist, date and time) on your public booking page.
They sign up for an availability notification and enter their email.
If the slot opens up later, the system sends a notification to that email.
Tracking does not guarantee a reservation. It only lets the client know that the slot is available again.
What needs to be in place for the notification to be sent
The client entered a valid email address.
The slot actually opened up (the original booking was canceled by the client or from the admin panel).
The client's email provider isn't blocking the message with a spam filter.
Common questions from clients
When will I get the email?
As soon as the specific tracked slot opens up. If it never opens up, no email is sent.
Is my spot guaranteed after the notification?
No. Someone else may book the slot in the meantime. Once you receive the notification, complete your booking as soon as possible.
Can multiple people track the same slot?
Yes. The notification goes out to all interested parties at the same time — whoever completes the booking first gets the spot.
Troubleshooting for studios (when a client says they got nothing)
Verify that the client was tracking the correct day and time and entered the right email.
Confirm that the slot was actually released.
Ask the client to check their Spam, Junk, or Promotions folder.
Communication tip: When slots are fully booked, remind clients that a notification does not mean an automatic reservation. This helps manage expectations during high-demand periods.
FAQ
Can a client receive multiple notifications?
Each notification is tied to a specific tracked slot. If a client tracks multiple slots, they can receive a separate notification for each one.
Where does the client find this feature?
On your public booking page, on a fully booked slot, in the "Booked slots" section.
Related articles