From a booking detail, you can send a custom message to the client — for example, updated instructions, a reminder to bring documents, or a confirmation of something you agreed on. This article shows how to send the message and what to check if it doesn't go through.
Where to find this feature
Go to Appointments > Bookings.
Open the detail of a specific booking from the list.
Choose the action to send a message to the client.
How to send a message
Write your message text.
Optionally choose whether to send a copy to the specialist as well.
The message always automatically includes the booking date and time.
When to use this feature
Additional organizational details about the appointment.
Preparation instructions before the visit.
Following up on an individual arrangement with the client.
Common issues and solutions
The message wasn't sent
Check that the message text is filled in and that the current form state isn't blocking the action. Then try sending again.
The client didn't receive the message
Verify the client's email address in their profile.
Ask the client to check their Spam or Junk folder.
The option to copy the specialist doesn't appear
Check that the specialist is correctly assigned to the service or booking and that their profile has an email address.
FAQ
Is this the same as automatic notifications?
No. Automatic notifications are sent based on system rules (booking confirmation, payment, appointment reminder).
This message is a one-time communication from you for one specific booking.
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