This article supplements the main guide to automatic payment matching and covers the most common error states when connecting your bank through GoCardless.

Bank account integration via GoCardless is only available in selected countries. If you see this message, accounts in your country cannot be connected at this time.

Automatic matching only works with a bank account that uses your studio's default currency.

Enable the bank transfer payment method in your payment settings first, then try connecting your account again.

Automatic payment matching is available on the Ultimate plan. You won't be able to complete the connection on a lower plan.

If the same account is already linked, disconnect the existing connection first and then create a new one.

PSD2 access has a limited validity period. Click Reconnect and re-authorize access with your bank.

Even with a working integration, some payments may not match automatically (e.g. due to an incorrect payment reference or a mismatched amount). In that case, compare the incoming payments in your online banking with the orders in Zenamu and manually mark the matching order as paid.

European PSD2 regulations require that access to bank data has a limited validity period and needs to be renewed periodically.

The integration depends on whether your specific bank and country are supported through GoCardless and Open Banking. If you don't see your bank in the list, it may not be supported yet.