Can't find the option to download a receipt in your orders? The most common reason is that your studio doesn't have receipt issuing enabled or is missing the required payment and tax settings.
What to check first
Is receipt issuing enabled in your payment settings?
Are the studio's billing and tax details filled in correctly?
Is the order in a state that allows downloading a receipt?
Does your plan support the document type you want to issue?
Plan restriction: Simple payment confirmations (receipts) are available from the Professional plan. Invoices (tax documents) are available from the Expert plan.
How to enable receipt issuing
Go to Settings -> Payments.
Complete the required payment and tax settings.
Enable receipt issuing.
Go back to an order and verify that you can now download the receipt.
Receipt or Invoice?
If you're a registered business and not VAT-registered, you can choose the document type in your settings:
Receipt -- a simple proof of payment. Client billing information is not required.
Invoice -- a full invoice. Client billing information is required for every order. Available from the Expert plan.
VAT-registered businesses get invoices automatically.
Common situations
There's no download button in the order detail
Check the order status and whether receipt issuing is enabled in your payment settings. Also verify that your plan supports the document type you need.
I only see a cancellation receipt, not a regular one
The order has likely been canceled. In that case, the cancellation receipt is the correct document.
Some orders have receipts, others don't
Receipts are issued for orders paid directly -- by card, bank transfer, or on-site payment. This applies to classes, events, passes, memberships, and gift vouchers.
If a class was paid using credits or entries from a previously purchased pass, or through a membership, there won't be a separate receipt for it.
Tip: After changing your payment settings, test with a fresh order to make sure everything works correctly.
FAQ
Where exactly do I enable receipt issuing?
In your studio's payment settings, where you also configure billing and tax details.
What details need to be filled in?
At minimum, your studio's complete billing information and the correct tax regime for your situation.
I've enabled it but I still don't see receipts
Check the specific order status and the type of receipt that should be available (regular vs. cancellation). Also verify that your plan matches the document type you need.
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