In your orders, you may come across two types of documents: a payment receipt and a cancellation receipt. This article explains the difference, when to use each one, and how to avoid mistakes when exporting for accounting. It's about documents for your clients' orders, not the invoices Zenamu issues to you for your plan (see Where Do I Find My Zenamu Invoice?).

Confirms a received payment for an order.

Orders paid with a pass or membership don't have a payment receipt, because it was already issued when the pass or membership was purchased.

Issued when a paid order is cancelled and at least part of the payment is refunded. Each cancellation receipt references the number of the original payment receipt. If nothing is refunded (for example, because of a 100% cancellation fee) or the order was never paid, there's no cancellation receipt.

In Orders, click ⋯ in the Actions column of the order and choose Download payment receipt or Download cancellation receipt. You can also open Order details: Download payment receipt is a button there, and Download cancellation receipt is in the more (⋯) menu.

Downloading works on every plan except Free and Lite, and only while Issue payment receipts is turned on in Settings → Payments. For details, see Why can't I see receipts and how to enable them.

Download cancellation receipt appears only for an order that was paid and then cancelled with a refund. If the order hasn't been cancelled, was never paid, was paid with credits, entries or a membership, or nothing was refunded, there's no cancellation receipt.

It depends on the order's current status: a payment receipt for a paid order, and for an order that was cancelled with a refund, both the payment receipt and the cancellation receipt.

The payment receipt doesn't change after a refund. The refund is documented by the separate cancellation receipt, which is available as soon as the order is cancelled with a refund.