Global settings cover most situations, but sometimes you need an exception. A workshop you want to run even if just one person signs up. Or a class where the global minimum isn't strict enough and you want a higher bar. So for any term or event, you can override the global rule, or take the term out of automatic cancellation entirely. This article explains how.
Where to find the settings
The setting sits on every term, event, and class template, in the Advanced booking settings section — open it when you create or edit a term. There you'll find a choice with three options.
The three options
Use global settings (default) — the term follows your studio's global settings. Right below the option you can see what that means for this term, for example "min. 3 of 5 people (50 %), 24 h in advance". If global cancellation is off, you'll see a note that the term won't be cancelled automatically.
Custom settings for this term — you enter exact values just for this term: Minimum number of people and Hours before start. Here you set a specific number of people, not a percentage.
Do not cancel this term automatically — the term is never cancelled automatically, even while global cancellation is running. Handy for events you want to run no matter what.
Custom settings work independently of the global ones
A term's own rule applies regardless of the global toggle:
A custom minimum on a specific term applies even when global automatic cancellation is off.
And when global cancellation is running, you take a specific term out of it with Do not cancel this term automatically.
So the global settings and the term-level settings don't clash — the term always wins.
How many people you can set
With custom settings, you enter the minimum as an exact number of people. The lowest value is 1, the highest is the term's capacity. You can't enter a number higher than the capacity — Zenamu warns you that "the minimum must not exceed the term capacity".
Class templates
When you save custom settings on a class template, they're pre-filled for every new term you create from that template. So you set it once instead of dealing with it for each class. You can still change it on a specific term whenever you need to.
When the check time has already passed
If you turn on a custom rule for a term and the check time has already passed in the meantime (say you set the check for 24 hours ahead, but only 20 hours are left before the start), Zenamu lets you know the check will run right after you save. The term is evaluated straight away, not at some later point.
What happens after a cancellation
When automatic cancellation cancels a term, everyone who booked gets a refund and a notification. For exactly how refunds work with each payment method, see the article on payments and refunds for automatic cancellation.