Different classes have different prices, capacities, and running costs — so one universal pass won't suit every studio. With pass categories, you can split your entry passes into separate groups and decide exactly which classes clients can use them for.
A booking can use entries only from a category that's added as a pricing option on that class, and only if those entries are still valid on the day of the class. Categories decide where a pass can be used, not who can buy it: you can't hide a pass or offer it only to selected clients.
Pass categories exist only for entry passes. Credits have no categories, and a membership is limited to certain classes by adding it as a pricing option only on those classes.
For example, you can offer passes valid:
only for reformer Pilates classes,
only for weekend workshops,
or only for classes with a particular instructor.
Clients buy a pack of entries and use it only on those specific classes. It keeps the different parts of your offer cleanly separate: a cheaper pass for regular classes can't be used on the pricier reformer sessions, and a pack bought with one instructor stays reserved for their classes.
What is a pass category?
A category is a group of entry passes with its own name and, optionally, a description and an image. Within one category you can offer several pass variants — say, 5, 10, or 20 entries with different prices and validity. Same as before.
What's new is that each category can be offered on different classes: you decide where the passes from a category apply by adding them as a pricing option to specific classes, courses, workshops, or appointment services.
How to create a new category
Go to Settings → Passes and memberships and click Add entry pass.
Choose Add pass category. (If you just want another variant in a category you already have, choose Add passes to an existing category instead.)
Name the category (for example "Reformer pass"), and optionally add a description and an image.
Add its first pass variants — for each one, set the number of entries, the price, and the validity. You can add more variants anytime later.
Save. The new category appears in your public schedule under the Passes section, and clients can start buying its passes.
Decide which classes the passes apply to
A pass can be used to pay for a class when you add it as a pricing option. When creating or editing a class, course, workshop, or appointment service, add the pass to its pricing options — from that moment, clients who own it can pay with it.
One class can offer passes from several categories side by side (and combine them with credits, card payment, and other methods) — each client simply picks the option they own.
How many entries does one booking take?
A class, a class template, and a single course session always deduct exactly 1 entry, and there's no field to change it. You set the number of entries per booking (up to 20) only for a whole course, an event, or an appointment service. That number isn't the size of the pass. If some classes should cost more, give them their own pass category or use credits. More in Entry Passes.
What clients see
In your public schedule, the Passes section shows the offer by category — with its name, image, and available variants.
After purchase, the entries are added to the client's account — both the client and you (in the client's detail) can see the balance.
When booking, the pass is offered as a payment option only on classes where you added it as a pricing option — entries from one category can't be spent elsewhere.
As with all passes, clients need a Zenamu account to buy and use them — see Entry Passes for details.
How many categories can you have?
Entry passes are part of every paid plan (not the free Getting Started plan), and one pass category is always included. Multiple pass categories are available on the current Expert and Ultimate plans and during the trial.
Expert 2024 doesn't include multiple pass categories. If your plan name shows a year, such as Expert 2024, you're on the older version of the Expert plan. It keeps one pass category, the same as the Standard plan and the older Lite and Professional plans. To run several categories side by side, switch to the current Expert or Ultimate plan.
Don't want to upgrade, but need a different category? Archive your active category first — then you can create a new one, for example a universal offer. Passes your clients have already purchased stay with them — and you can move their balances into the new category in bulk (see below).
Archiving, moving balances, and deleting a category
When you stop using a category — during a seasonal change of your offer, for example — Zenamu walks you through every decision in a single dialog: what happens to clients' balances, and what happens to the pass on your classes.
Archiving
Archiving (the Archive option in the category menu) withdraws the category from your public offer — clients can no longer buy anything from it. The dialog first shows a summary: how many clients hold unused entries, how many entries have expired, how many orders are awaiting payment, and where the category is currently used. Then it asks two questions:
① What should happen to clients' balances?
Keep in the current category — clients use up their entries where they are (as long as you keep the category as a pricing option on your classes).
Move to another category — unused valid entries, including entries blocked on the waitlist, move in bulk to the active category you pick. If a client already has entries in the target category, the two are merged and the validity is set to the later of the two dates. Unpaid pass orders move as well — once paid, the entries land straight in the new category. Every move is recorded in the client's history.
Expired entries are never moved. They stay visible on the client's account in the original category — the dialog shows you how many there are. If you'd rather not keep them on record, remove them by hand in each client's detail. The setting Automatically remove unused entries after they expire (Settings → Passes and memberships → Entry system) only removes entries that expire after you turn it on.
② What should happen to the pass in classes and other activities?
Leave unchanged — the category stays available there, so clients can use up the passes they already have.
Remove everywhere — the category stops being offered as a pricing option.
Replace with another category — across all activities it is swapped for the category you pick.
Removing and replacing apply to templates and to future classes, courses, workshops, and appointments — classes that have already taken place stay as they are.
The archiving itself can be undone at any time with the Renew option. A move of balances that has already run can't be undone, though — you would have to run it manually in the opposite direction.
Moving balances later on
In the menu of an archived category you'll find the Move client balances action — the same dialog, which you can also run after the fact. That helps in two situations:
On a plan with one category, you can't create a new category until you archive the old one. So the order is: archive → create the new one → Move client balances.
Cancelling a booking for a class that already took place returns the entry to the category it was paid from — the original one. If entries "come back" there after a while, simply run the move again.
Cancelling a future booking after the move returns the entry to the new category.
Deleting
Only an archived category can be deleted, and it is permanent. The dialog asks the same two questions, with two differences:
Balances you don't move are lost (they stay visible in the client's detail, but they can't be moved anywhere afterwards).
Pricing options can't be "left" as they are — for a deleted category they have to be either removed or replaced.
If the category still has pass orders awaiting payment, deleting is blocked — the dialog lists them with links to their detail. You can settle them either by cancelling the individual orders or by moving the balances (the orders move along with them).
A seasonal swap, step by step: 1) create the new category, 2) archive the old one and use the dialog to move the balances and replace the pricing options with the new category, 3) check your schedule. Zenamu sends clients no email about the move — we recommend announcing the change yourself.
FAQ
Can one class offer passes from several categories?
Yes. A class can have any number of passes among its pricing options — for example both a universal pass and the instructor's own pass. Clients pay with whichever they own.
Can I offer several variants within one category?
Yes — as before, a category can hold several variants such as 5, 10, or 20 entries, each with its own price and validity.
What happens to passes clients already bought when I archive or delete a category?
Nothing happens on its own — the entries stay on the clients' accounts. When archiving or deleting, though, you can move the balances to another category in bulk, so clients spend them where you keep taking bookings — see Archiving, moving balances, and deleting.
Do clients find out about the move?
Zenamu sends no email about the move — the client sees the change on their passes (the entries now sit under the new category) and in their account history. We recommend telling clients about the change to your offer, for example with a bulk message.
Do credits have categories too?
No. Credits work as one shared balance that clients spend across your whole offer — that's exactly their strength. If you want to keep parts of your offer separate, use pass categories; if you prefer one flexible balance, go with credits.
I'm on the Standard plan or Expert 2024 and want a different category — what are my options?
Either archive your active category and create a new one — you then move clients' balances into the new category with the Move client balances action — or switch to the current Expert or Ultimate plan and run several categories side by side.
How do clients know which classes a pass is valid for?
The pass is offered as a payment option only on the classes where you added it as a pricing option, so clients can't spend it in the wrong place. A clear category name and description (for example "Valid for reformer classes only") also helps them pick the right pass when buying.
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