Gift vouchers allow your clients to buy a prepaid money voucher from your studio that can be given as a gift or used for their own bookings. You can create and manage vouchers in Settings > Marketing and promo > Discounts and vouchers > Gift vouchers. To sell them on your public schedule, turn on Offer vouchers for purchase.
A gift voucher holds money, not credits. It isn't a discount code, and it isn't a benefit card or voucher from an employer, such as MultiSport (see Benefit cards and vouchers as a pricing option).
Gift vouchers are available on the Expert and Ultimate plans, during the trial, and on the older Lite and Professional plans. They aren't available on the free Getting Started plan and the Standard plan.
How a voucher works — from purchase to use
You create a voucher offer in Settings (name, value, validity).
A client buys the voucher and receives a unique code after payment.
The recipient redeems the code in their account — or you can assign it in the client detail with Assign voucher.
The voucher appears as a payment option in the booking form. If the booking costs less than the voucher value, only a portion is used and the remaining balance stays available.
The voucher is fully used or expires.
What can a gift voucher pay for?
A gift voucher pays prices in money, in the voucher's currency, for example for a class, course, event, or pass. It can't pay a price in credits or entries, and it can't be turned into credits or entries. If a client chooses a credit or entry price and tries to use the voucher, they see: This voucher can only be used when paying with money. Choose a different price.
A gift voucher can't be combined with a discount code in the same order.
Expiration and extending validity
Each voucher has an expiration date. Vouchers that are about to expire are marked as Expiring soon in the overview. If a voucher has expired, the client can no longer use it.
You can extend the validity of a voucher with Extend validity on the client's voucher in the client detail — for example, when a client couldn't use it in time due to illness or other circumstances.
Tip: When an order paid with a voucher is cancelled, the amount is returned to the voucher for reuse. If less than 2 weeks of validity remain, the voucher's expiration is automatically extended.
Common support questions
Client can't find their voucher code — the code is shown after payment in the client's menu under My vouchers. It's also sent by email.
Voucher is redeemed but doesn't appear as a payment option — the client must be logged in to the same account where they redeemed the code. A voucher also can't be used for a price in credits or entries, or together with a discount code.
Voucher has expired — you can extend it with Extend validity in the client detail if you decide to allow it.
Related articles
How to buy, redeem and use a voucher — the client-side guide with screenshots
How to Redeem a Gift Voucher from the Administration Panel — assigning a voucher to a client from admin