This article is for businesses that charge tax (VAT). Changing the tax rate affects payment receipts and order exports. Tax settings are configured in Settings > Payments > Payment Receipts.
Where to find tax settings
Go to Settings > Payments.
In the Payment Receipts section, you'll find:
Issue Payment Receipts — the main toggle
Tax rate for classes, courses, workshops, and appointments (%) — the default rate for services
Tax rate for credits, passes, and memberships (%) — the rate for bundles
The default rate applies to all services that don't have a custom rate set.
Custom tax rate for a specific service
When editing a class, course, or appointment, you can enable "Use custom tax rate" and enter a different rate in percent. This rate overrides the default.
What happens after a change
Important: The new rate only applies to new orders. Already issued receipts remain unchanged and may need to be reviewed or handled manually.
When changing the rate, the system asks you to confirm: "I understand and want to change this tax rate".
Changing the tax rate for a specific order
If you need to correct the rate on an existing order:
Open the order detail.
Click Change Tax Rate.
Enter the new rate.
This change applies only to that specific order.
FAQ
Will existing receipts update automatically?
No. A rate change only affects new orders. Previously issued receipts remain as they are.
Who is responsible for the correct tax rate?
Setting the correct tax rate is your responsibility. Zenamu provides configuration tools only and does not offer tax, legal, or accounting advice.