When you cancel a class or course session that has registered clients, Zenamu gives you the option to keep the cancelled session visible in your public schedule. This way, clients can see at a glance that the session is not taking place — even if they don't read the cancellation email or SMS. This article covers only the visibility of cancelled sessions and events. To hide an active class that isn't cancelled, see How to hide a class, course, or workshop from the public schedule.
How it works when cancelling
If the session you are cancelling has registered clients, the dialog that opens after you click Cancel class (for a course session, Cancel this session) contains a section Show on public schedule?. Expand it to see a notice and a checkbox:
Show on public schedule
If you check it, the cancelled session will remain visible in the public schedule — displayed with a strikethrough to make it clear it's not taking place.
If you leave it unchecked (the default), the session will disappear from the public schedule.
This notice only appears when the session has registered clients. If no one is registered, the checkbox is not shown and the session is automatically removed from the public schedule. A class with no registered clients is deleted completely, so it also disappears from your admin schedule. A course session stays in the course as cancelled.
What clients see vs. what admins see
Admins see all sessions in the admin panel — both active and cancelled. The only exception is a class cancelled without registered clients, which is deleted.
Clients only see a cancelled session in the public schedule if you checked Show on public schedule when cancelling (or later in the session detail). The cancelled session appears with a strikethrough.
Changing visibility after cancellation
You can change the visibility setting at any time after cancellation. Open the cancelled session's detail in the admin panel. Under Session cancelled, tick or untick Show on public schedule. The change is saved immediately.
Events and workshops
Events and workshops work differently. When you cancel an event, Zenamu always hides it from the public schedule, and the cancellation dialog has no visibility option. To show the cancelled event again, open its detail and tick Show on public schedule. Learn more in How to cancel an event or workshop — before and after it starts.
FAQ
Why should I keep a cancelled session visible?
Some clients may not read the cancellation email or SMS. When they see the cancelled session directly in the schedule (with a strikethrough), they immediately know it's not taking place and don't need to contact you.
Does changing visibility restore the session?
No. Changing visibility only controls whether the cancelled session appears in the public schedule. The session remains cancelled, and any financial operations (refunds, credits) are handled separately during the cancellation process itself. A cancelled session can't be restored or edited. If it takes place after all, create a new class or add a new session to the course.