When you cancel a class or course session that has registered clients, Zenamu gives you the option to keep the cancelled session visible in your public schedule. This way, clients can see at a glance that the session is not taking place — even if they don't read the cancellation email or SMS.
How it works when cancelling
If the session you are cancelling has registered clients, a notice will appear after you click Cancel session, along with a checkbox:
Show on Public Schedule
If you check it, the cancelled session will remain visible in the public schedule — displayed with a strikethrough to make it clear it's not taking place.
If you leave it unchecked (the default), the session will disappear from the public schedule.
This notice only appears when the session has registered clients. If no one is registered, the checkbox is not shown and the session is automatically removed from the public schedule.
What clients see vs. what admins see
Admins always see all sessions in the admin panel — both active and cancelled.
Clients only see a cancelled session in the public schedule if you checked Show on Public Schedule when cancelling. The cancelled session appears with a strikethrough.
Changing visibility after cancellation
You can change the visibility setting at any time after cancellation. Open the cancelled session's detail in the admin panel and toggle its visibility in the public schedule.
Workshops
Cancelled workshop visibility works the same way — you can control it from the workshop detail.
FAQ
Why should I keep a cancelled session visible?
Some clients may not read the cancellation email or SMS. When they see the cancelled session directly in the schedule (with a strikethrough), they immediately know it's not taking place and don't need to contact you.
Does changing visibility restore the session?
No. Changing visibility only controls whether the cancelled session appears in the public schedule. The session remains cancelled, and any financial operations (refunds, credits) are handled separately during the cancellation process itself.