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Collaboration — FAQ

Answers to common questions about studio collaborations in Zenamu.

Answers to common questions about studio collaborations. If you're looking for setup instructions, see Studio collaboration — overview and setup.

Can I collaborate with multiple studios at once?

Yes. There is no limit on the number of collaborating studios. You can be a host for several partners and share your events into other studios' schedules at the same time.

What happens to existing bookings when a collaboration is deactivated?

Client bookings remain valid. Deactivating a collaboration removes shared events from the hosting studio's calendar, but clients who booked earlier still have their booking with the partner studio. Clients are not notified about the deactivation.

Why can't I see collaborations or the Add collaboration button?

There's no separate Collaborations tab or menu item. On every plan, the Collaborations section is under Settings > Instructors and collaborations, below the list of instructors.

  • If you don't see Instructors and collaborations at all, you don't have the Administrator permission. Ask an Administrator of your studio.

  • If you see the section but not the Add collaboration button, your plan doesn't include hosting collaborations. Hosting is available on Ultimate and during the trial. On Expert, you can open the Add collaboration dialog, but you can't send the request.

Sharing your own events into another studio's schedule works on every plan. You find these collaborations under Your events at partner studios in the same section.

Why don't I see shared events in the calendar?

If you have an active collaboration but no partner events show up in your calendar, go through this checklist:

  1. Is the collaboration active? Check the status in the Collaborations section. If you see Pending approval, the partner hasn't accepted your request yet.

  2. Did the partner share specific events? Accepting a collaboration alone doesn't share any events. The partner needs to manually enable sharing for each event with your studio.

  3. Is your studio on the Ultimate plan or the trial? On other plans, partner events don't appear in your schedule, even though the collaboration stays active. They appear again automatically once your studio is back on Ultimate.

Why is the collaboration "paused by partner"?

The Paused by partner status is shown to the partner studio (the studio that shares its events) when the hosting studio's plan no longer supports collaborations, for example after it switched from Ultimate to a lower plan. The hosting studio doesn't see this status.

While the collaboration is paused, shared events don't appear in the hosting studio's schedule. The partner can't accept a request from that studio (Accept is greyed out), and in Share with collaborating studios the studio is greyed out with Sharing temporarily unavailable. Once the hosting studio is back on Ultimate, everything works again automatically.

Can I edit or cancel a partner's events?

No. Partner events are always managed by the partner studio — including editing details, changing capacity, cancelling sessions, and setting prices. As a hosting studio, you cannot perform these actions.

What happens when the partner cancels or changes an event?

All changes made by the partner — time adjustments, capacity changes, session cancellations — are reflected immediately in the hosting studio's calendar. The hosting studio does not receive any notification about these changes, so we recommend agreeing with your partner on a communication method outside Zenamu.

Can I share only specific sessions of a course?

No. A course is always shared as a whole, including all its sessions. You cannot share individual sessions separately.

Do partner events count towards my plan limits?

No. Shared partner events are not counted against your plan limits. Events are always counted under the studio that created them.

What if the partner changes event prices?

Price changes take effect immediately for all new bookings. Clients of the hosting studio will always see the current prices set by the partner. Already completed bookings and payments are not affected.

Where can I find revenue from shared events?

You can find booking and revenue data on the Statistics page in the Collaboration statistics section — see Collaboration statistics for details.

Keep in mind that payments for bookings go directly to the partner studio — the studio that created and owns the event. The hosting studio is not the payment recipient.

Note: The statistics section only appears if the partner has granted you the Share statistics permission.

I teach at another studio through a collaboration. Why aren't these classes in my calendar, and who gets the payments?

An event shared through a collaboration belongs to the studio that created it. That studio sets the prices and payment methods, receives all payments, and keeps the event in its own calendar; sharing only adds the event to the hosting studios' calendars.

So if a class you teach isn't in your own calendar, the other studio created it in its account. Bookings, payments, invoices and client details for that class belong to that studio, not to you.

If you want the payments for your classes to go to your own account, create the classes in your own Zenamu account, with your own prices and payment methods, and share them with the other studio in Share with collaborating studios. The other studio needs the Ultimate plan or the trial to show them in its schedule.

Who issues invoices to the client?

Invoices and receipts for bookings on shared events are issued by the partner studio — the payment recipient. Billing runs from the partner's account, not from the hosting studio's.

What email notifications are sent?

An email is only sent when a collaboration is created — the partner studio receives an invitation. No emails are sent when a collaboration is accepted, rejected, deactivated, or when permissions are changed.

Can two studios share events with each other in both directions?

No. Between two studios there can be only one collaboration, and it works in one direction: one studio hosts, and the other shares its events. While that collaboration is active or waiting for approval, the other studio can't send its own request to the same studio. To switch the direction, deactivate the collaboration and send a new request from the other studio.

Why can't I use a partner's event as a template?

Events from collaborating studios cannot be used as a template for creating your own events. Templates rely on settings managed by the partner studio (pricing, instructors, payment methods), and these cannot be transferred to another studio.

What if my client doesn't have a pass with the partner?

If a partner's event accepts payment by pass or membership, the client must have one purchased directly from the partner studio. Passes and memberships from your studio cannot be used for the partner's events.

The client has three options:

  • Purchase a pass or membership from the partner studio.

  • Pay as a one-off (by card, bank transfer, or another method the partner accepts).

  • Pay on-site, if the partner has enabled this option.

Can the partner studio see my clients' data?

Only the clients who book the partner's shared events. The client account is created under the studio that owns the event — the partner studio. If a client from the hosting studio books a partner's event, their account is created under the partner, not the host, so the partner sees them like its own clients. The partner doesn't see your other clients.

In the other direction, the hosting studio can see client details (name, email, phone) for shared events only if the partner has enabled the View attendees permission. Without this permission, no client data is visible.

How do I set permissions for the hosting studio?

You set permissions when you accept a collaboration request: click Accept, choose the permissions in the Accept and set permissions dialog (all of them are off by default) and confirm with Accept. The options are:

  • View attendees — the hosting studio admin can see the attendee list on shared events.

  • Bulk message to attendees — the admin can send a bulk message to registered attendees.

  • Share statistics — the admin can view basic booking and revenue statistics.

Can I change permissions after accepting a collaboration?

Yes. As the partner studio, you can update permissions at any time. Go to the Collaborations section, click Edit permissions next to the relevant collaboration, and adjust the settings. Changes take effect immediately.

Note: The hosting studio can view the current permissions (via View permissions) but cannot change them — permissions are always set and managed by the partner studio.

Which event types support collaboration?

Collaboration works with classes, courses, and workshops.

Collaboration is not available for appointments.

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