Answers to common questions about studio collaborations. If you're looking for setup instructions, see Studio collaboration — overview and setup.

Can I collaborate with multiple studios at once?

Yes. There is no limit on the number of collaborating studios. You can be a host for several partners and share your events into other studios' schedules at the same time.

What happens to existing bookings when a collaboration is deactivated?

Client bookings remain valid. Deactivating a collaboration removes shared events from the hosting studio's calendar, but clients who booked earlier still have their booking with the partner studio. Clients are not notified about the deactivation.

Why can't I see the Collaborations tab in the menu?

It depends on your plan:

Expert and Ultimate — the tab is always available under Settings > Instructors & Collaborations.
Other plans — the tab appears under Settings > Collaborations only when you have an active collaboration or a pending invitation.

If you have no collaborations and are not on the Expert or Ultimate plan, the tab won't be visible.

Why don't I see shared events in the calendar?

If you have an active collaboration but no partner events show up in your calendar, go through this checklist:

Is the collaboration active? Check the status in the Collaborations section. If you see Awaiting acceptance, the partner hasn't accepted your request yet.
Did the partner share specific events? Accepting a collaboration alone doesn't share any events. The partner needs to manually enable sharing for each event with your studio.
Are you on the Ultimate or Trial plan? Lower plans do not display shared events in the calendar.
Is the collaboration paused? The hosting studio may have downgraded to a lower plan — in that case you'll see the status Paused by partner.

Why is the collaboration "paused by partner"?

The Paused by partner status appears on both sides when the hosting studio has switched to a plan that doesn't support collaborations (e.g. downgrading from Ultimate to a lower plan). Shared events temporarily stop appearing in the host's calendar. Once the hosting studio upgrades back to Ultimate, the collaboration automatically resumes.

Can I edit or cancel a partner's events?

No. Partner events are always managed by the partner studio — including editing details, changing capacity, cancelling sessions, and setting prices. As a hosting studio, you cannot perform these actions.

What happens when the partner cancels or changes an event?

All changes made by the partner — time adjustments, capacity changes, session cancellations — are reflected immediately in the hosting studio's calendar. The hosting studio does not receive any notification about these changes, so we recommend agreeing with your partner on a communication method outside Zenamu.

Can I share only specific sessions of a course?

No. A course is always shared as a whole, including all its sessions. You cannot share individual sessions separately.

Do partner events count towards my plan limits?

No. Shared partner events are not counted against your plan limits. Events are always counted under the studio that created them.

What if the partner changes event prices?

Price changes take effect immediately for all new bookings. Clients of the hosting studio will always see the current prices set by the partner. Already completed bookings and payments are not affected.

Where can I find revenue from shared events?

You can find booking and revenue data on the Statistics page in the Collaboration Statistics section — see Collaboration statistics for details.

Keep in mind that payments for bookings go directly to the partner studio — the studio that created and owns the event. The hosting studio is not the payment recipient.

Note: The statistics section only appears if the partner has granted you the Share statistics permission.

Who issues invoices to the client?

Invoices and receipts for bookings on shared events are issued by the partner studio — the payment recipient. Billing runs from the partner's account, not from the hosting studio's.

What email notifications are sent?

An email is only sent when a collaboration is created — the partner studio receives an invitation. No emails are sent when a collaboration is accepted, rejected, deactivated, or when permissions are changed.

How does two-way collaboration work?

Two studios can collaborate in both directions — Studio A displays events from Studio B and Studio B displays events from Studio A. Technically, these are two separate collaborations. Each studio sends a collaboration request to the other, both sides accept, and each sets permissions independently.

Why can't I use a partner's event as a template?

Events from collaborating studios cannot be used as a template for creating your own events. Templates rely on settings managed by the partner studio (pricing, instructors, payment methods), and these cannot be transferred to another studio.

What if my client doesn't have a pass with the partner?

If a partner's event accepts payment by pass or membership, the client must have one purchased directly from the partner studio. Passes and memberships from your studio cannot be used for the partner's events.

The client has three options:

Purchase a pass or membership from the partner studio.
Pay as a one-off (by card, bank transfer, or another method the partner accepts).
Pay on-site, if the partner has enabled this option.

Can the partner studio see my clients' data?

It depends on the permission settings. The hosting studio can see client details (name, email, phone) for shared events only if the partner has enabled the View attendees permission. Without this permission, no client data is visible.

The client account is created under the studio that owns the event — the partner studio. If a client from the hosting studio books a partner's event, their account is created under the partner, not the host.

How do I set permissions for the hosting studio?

You set permissions when accepting a collaboration request (click Accept and set permissions). The options are:

View attendees — the hosting studio admin can see the attendee list on shared events.
Bulk message to attendees — the admin can send a bulk message to registered attendees.
Share statistics — the admin can view basic booking and revenue statistics.

Can I change permissions after accepting a collaboration?

Yes. As the partner studio, you can update permissions at any time. Go to the Collaborations section, click Edit permissions next to the relevant collaboration, and adjust the settings. Changes take effect immediately.

Note: The hosting studio can view the current permissions (via View permissions) but cannot change them — permissions are always set and managed by the partner studio.