Besides giving access through a membership, you can also sell videos individually. A client pays for a specific video or a whole playlist and gets access for as long as you decide. We call this a one-time purchase.
Where to set up the offer
You create a one-time purchase offer either for a specific video (the Videos tab) or for a whole playlist (the Playlists tab). In both cases, open the actions menu (⋯) and choose One-time purchase offer. You can also turn the offer on right when you create a video or playlist by ticking Offer as a one-time purchase.
Each video and playlist can have only one active offer at a time. A video marked as Free video can't be sold. If you want to charge for it, first turn off Free video on that video.
What to fill in
Price
Validity unit and Validity length — how long the client keeps access after buying. Pick a unit (Days, Weeks, Months, Years) and a number, or choose Lifetime access, which has no length to set.
A saved offer takes effect right away. When you want to stop selling, open it and click Deactivate offer at the bottom: clients can no longer buy the video, but anyone who already bought it keeps their access. You can start a deactivated offer again later with Save and activate. The form is pre-filled with the last values you used, so you just confirm them, or adjust the price or validity.
Tip: Buying a playlist also covers videos you add to it later. When a new video joins a playlist that's for sale, clients who bought the playlist earlier get access to it too.
Payment
Clients pay for one-time purchases online (by card via Stripe or with PayPal), or by bank transfer. They're offered the methods you have active under Settings → Payments. You need at least one of them turned on, otherwise clients can't finish the purchase.
Card and PayPal: the purchase runs like any other online payment. If the bank asks for 3D Secure, the client completes it right in the browser. Access to the video activates as soon as the payment goes through.
Bank transfer: the client gets the payment details, and access activates once the payment is matched with the order (automatically through payment matching, or when you mark the order as paid by hand). The validity starts counting only from the moment access activates, not from when the order was placed.
Discount codes
Discount codes work for one-time purchases of videos, but only the codes you've set up for it. In the discount code settings, the Valid for field has to have the videos option ticked.
Important: Ticking a different option (a membership, for example) doesn't apply to videos. For a code to work on videos, it has to have videos ticked.
If a discount code covers the full price, the purchase goes through with no payment and the client gets access straight away.
Receipts
Every one-time purchase creates an order, just like any other purchase in Zenamu. Both you and the client can download a proof of payment for it. In your accounting and exports, video purchases behave like any other order.
Sales overview
You'll find all one-time purchases of videos on the Sales tab. For each purchase, you can see the client, the video or playlist they bought, the validity, the order number, and the status (Active, Expired, Access revoked).
Revoking and restoring access
You can end a client's access to a purchased video in two ways:
Revoke access. On the Sales tab, open the actions menu (⋯) for the purchase and choose Revoke access. The client's access to the video or playlist ends immediately, but the order and the receipt stay unchanged. If you clicked it by mistake or change your mind, the same menu lets you restore access anytime (the Restore access action). Zenamu doesn't refund any money. Handle any refund outside the system (in your Stripe dashboard, for example).
Full refund via Stripe. If you refund the whole payment directly in Stripe, Zenamu picks up on it and ends the access automatically, so there's nothing else for you to do. A partial refund doesn't end access on its own. If you want to end it, use the Revoke access action.
Important: Revoking access is immediate, and the client loses the video right away. The action is reversible, so you can restore access at any time. Restoring it doesn't extend the original validity, though: if it expired in the meantime, the purchase stays expired.