This article walks through videos from the client's side. It's handy when you want to explain to clients where they'll find their videos and how everything works.
The "My videos" section
A logged-in client finds their videos in their profile menu, under My videos. If they watch videos from more than one studio, each studio shows up as its own collapsible panel.
For each studio, the client sees:
Continue watching — a row of videos they've started but not finished (it only shows up when they have some).
The studio's video library — videos sorted by playlist, with anything outside a playlist gathered under More videos. The library shows the studio's entire published offering. The client plays videos they have access to straight away. Locked videos have a padlock icon on the thumbnail, plus a price tag if they're for sale. Clicking a locked video takes the client to the ways they can get access.
My purchases — an overview of their one-time purchases, with validity and status (it only shows up once they've bought or ordered something). An order paid by bank transfer that's still waiting for the payment to land sits here with the status Awaiting payment. The Order detail link opens the full order, where the client finds the payment details for the transfer and a receipt to download.
Picking up where they left off
Zenamu remembers where the client last stopped in each video. When they open the video again, playback picks up automatically from the saved spot. The position is stored against the client's account, so it works across devices: they can start on a computer and finish on their phone.
Videos they've started are kept handy in the Continue watching section, where each one shows a progress bar and a Continue from label with the time where they stopped.
Free videos
Videos you've marked as Free work as a preview. Anyone can play them without a membership or a purchase, and on the studio's public page even a visitor who isn't logged in can watch. In the library they carry a Free tag, and the client sees no prompt to pay.
The public page with videos
Your public page in Zenamu has a Videos section with your whole published offering, sorted by playlist. What happens after a click depends on the visitor:
A free video plays straight away, even without logging in.
A paid video shows a visitor who isn't logged in a Log in prompt; after they log in, they come back to the same page.
A logged-in client without access sees the ways to get access (see below).
Tip: As the studio's administrator, you can play every video, paid ones included. So on the public page a paid video shows you a notice that it's only playing for you, because you manage the account. Clients can't play it without buying access or having an active membership.
How a client buys access
When a client opens a video they don't have access to yet, they see the How to get access panel. Depending on what you've set up for the video, they'll see one option or both:
One-time purchase — they buy access to the specific video, or to the whole playlist that includes it. Each offer shows the price and how long access lasts, and the Buy button opens the order. They pay online (by card or PayPal) or by bank transfer, depending on which payment methods you have active. They can also apply a discount code during checkout, if you issue any.
Via membership — if the video belongs to a playlist that some membership unlocks, the client sees a list of those memberships, and the Membership button takes them to your public page to buy one.
After payment by card or PayPal, access activates right away. It sometimes takes a few seconds for the bank to confirm the payment, and then the status updates on its own. With a bank transfer, the client gets the payment details, and access activates once the payment arrives and is confirmed.
When access ends
If a client's purchase runs out, the studio stays in their My videos section, but the videos lock again. A Your video access has ended notice appears above the library with an explanation, and in their My purchases overview the purchase shows the status Expired. Membership access lasts only while the membership is active. As soon as it stops being active, the videos lock too.
The client can still open a locked video. Instead of the player, they see the How to get access panel, so they can renew a membership or buy the video again.
If access ends mid-watch, the video stops within a moment and the client sees an Access expired window with a Get access button that takes them to the same panel.