The waitlist feature lets you offer clients the option to book a spot on a class even when it's fully booked. The client then joins the class as a waitlist participant.
Note: This feature is available for open classes and course classes, and only if you are using the credit pack system, entry pass system, or memberships.
This means you need to offer passes or memberships that your clients can purchase and use to pay for bookings.
When a client with credits, entries, or an active membership wants to book a fully booked class as a waitlist participant, their booking is processed using these credits, entries, or membership. The amount used for the booking is held as a deposit until the class starts. The client is added to the waitlist and waits in a queue for a spot to open up.
What Happens When a Spot Becomes Available?
The waitlist operates on a FIFO (First In, First Out) basis:
First Vacancy: The first client on the waitlist is offered the available spot.
Subsequent Vacancies: The second client on the waitlist is offered the next available spot, and so on.
Zenamu handles this fully automatically. When a spot opens up, the client at the top of the waitlist is moved in, notified via email, and the previously held deposit is fully charged from their account.
What If No Spot Opens Up?
If no spot opens up, the held credits or entries are automatically returned to the client’s account. In the case of memberships, the membership remains active without any change.
Setup
You can enable the waitlist in Settings > Class Booking > Waitlist.
What If I Just Want to Notify Clients About an Available Spot?
Zenamu offers a feature called "Watchdog". It lets clients sign up for email notifications when a spot opens up on a class. However, if the waitlist is enabled, waitlisted clients get priority and the watchdog doesn't send an email.
The notification email is only sent when there are no waitlist participants in the queue.
Once a spot opens and there's no one on the waitlist, the email is sent and the spot is filled on a first-come, first-served basis -- whoever books first gets the spot.
