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Memberships

How to create and use memberships

25 articles
Memberships: How Booking Limits WorkBooking limits in Zenamu are based on calendar periods, not on the duration of the membership validity itself.
How to Add Membership Levels with Different Class PricesCreating multiple membership tiers (e.g. Gold, Silver, Platinum) with custom pricing rules or custom discounts for different events.
How to Delete a MembershipYou can delete a membership after it is archived.
Restricting Memberships to Selected ClassesI would like to create separate memberships, restricting them to specific classes only.
How to Change the Order of Memberships in the Public View

Recurring memberships

Subscriptions that renew themselves — clients are charged automatically every month, quarter, or year. Predictable revenue, no chasing payments.

What recurring memberships are and when to offer themAn overview of recurring memberships in Zenamu — what they are, how they differ from one-time memberships, what you get out of them, and what you need to start offering…
How to create a recurring membershipA step-by-step guide to setting up and publishing a recurring membership in Zenamu — from connecting your Stripe account to creating variants and making them available to clients.
Billing day — automatic or a fixed day of the month?How to choose the billing day for recurring memberships. The difference between the automatic setting and a fixed day (the 1st of the month), with examples of prorated charges.
How a client buys a recurring membershipThe client's view of buying a recurring membership in Zenamu — from picking a variant through 3D Secure verification to managing it in their profile. What the client sees, what…
Managing existing members — pause, resume, cancelA complete overview of what you can do with recurring memberships. What the client can do, what the studio can do, the membership statuses, and when to pause, resume, cancel,…
Changing a membership variantHow a client or studio switches between variants of a recurring membership.
Changing the price for existing membersWhat happens when you change the price of a recurring membership.
When a payment failsHow Zenamu and Stripe respond when a client's payment can't be charged — payment retries, the grace period, automatic cancellation, and when and how you can step in as the…
Discount codes and recurring membershipsHow discount codes work with recurring memberships. Why they apply only to the first payment, which types of discount are supported, and how to create one.
Common problems and how to solve themSolutions to the most common situations with recurring memberships — a purchase that won't go through, a failed payment, a status in Zenamu that doesn't match Stripe, a client paying…
Renewal history and membership activityWhere to find the activity of each client's recurring membership in Zenamu (its status and orders), which events the system records internally, and how to trace them in Stripe.
Refunds and disputed paymentsA complete guide to refunding a client — from partial refunds and the Stripe Dashboard to handling disputed payments raised with the client's bank.
Migrating from another platformHow to move clients with regular memberships from Mindbody, Glofox, or other systems over to Zenamu. A step-by-step approach that respects the fact that each client has to give fresh…
Recurring membership billing: is the price charged once per period or monthly?How recurring membership payments work in Zenamu — when and how often clients are charged, how the duration/interval affects billing, and whether a 3-month (or any multi-month) membership is one…