Status "Unpaid"
We understand the frustration when clients book and then don't show up. This not only disrupts the class but also blocks spots for other attendees. Unfortunately, even our "Waitlist" feature can’t help in these cases.
To help manage no-shows and non-payers, you can now track these instances within the attendance records by marking such bookings as Unpaid.
A client with a booking marked as unpaid will be highlighted in red in the system. This applies to:
Overview Table of All Clients
Subsequent Bookings in the Class Attendance Overview
Client Detail
In the client detail view, you can see all missed classes and unpaid bookings. This status can be adjusted retroactively.
You can mark the booking as Paid once the client settles their dues or cancel the unpaid booking if there was a valid reason for their absence.
