Appointments is a Zenamu feature that lets you offer 1:1 bookable sessions to your clients — consultations, therapy sessions, personal training, massages, beauty treatments, and any other service where one specialist works with one client.
What are Appointments?
Appointments expand your offering with individual services. A client visits your public page, selects a service, a specialist, a date and time — and books their appointment right away.
How do Appointments differ from group classes?
Group Classes | Appointments | |
Participants | Multiple clients at once | Always 1 client (1:1) |
Schedule | Fixed class schedule | Client chooses from available slots |
Specialist | Instructor assigned to a class | Client selects a specific specialist |
Pricing | Price per class/course | Price per service, duration, and specialist |
Availability | Class capacity | Time slots based on specialist availability |
What do Appointments include?
Services — Define what you offer (e.g., sports massage, nutrition counseling, personal training). Each service has its own duration, price, description, and additional settings.
Specialists — Assign specific people who provide the services. Each specialist can have their own pricing and description.
Availability — Set when your specialists are available — on a regular weekly basis or for specific dates.
Bookings — Clients book appointments through your public page. Bookings have clear statuses (pending, confirmed, cancelled, no-show).
Manual booking approval — Optionally enable approval mode, where you confirm or reject each booking before it becomes active.
Payments — Support for multiple payment methods including online card payments, PayPal, bank transfer, or on-site payment.
Email notifications — Automatic emails for clients and specialists (confirmations, reminders, cancellations, etc.).
Cancellation policies — Set rules for booking cancellations, including cancellation fees.
How to get started?
Setting up appointments involves three basic steps:
Create a service — Define what you offer, set the duration, price, and other parameters.
Assign a specialist — Choose who will provide the service and optionally set individual pricing.
Set availability — Define when the specialist is available for bookings.
Once you complete these steps, clients will see your appointments on the public booking page and can start booking immediately.
Where do I find the settings?
In the Zenamu admin panel, go to Menu → Appointments. You'll find three tabs:
Bookings — Overview of all bookings, statistics, and a setup guide.
Services — Manage your services, categories, and pricing.
Specialists — Assign specialists to services and configure their availability.
Offering Discounted Packages for Appointments — Entry Passes or Credits?
If you want to sell packages of 1:1 sessions (for example "5 personal training sessions at a discounted price"), Zenamu gives you two options:
Entry passes | Credit system | |
Concept | 1 entry = 1 session | Client tops up X credits; each session costs Y credits |
Best for | Appointments at a single fixed price | Studios with several services at different prices |
Accounting | Simple — deducts one entry per booking | More flexible — different services can cost different amounts of credits |
Setup | Straightforward | Needs more thought about pricing in credits |
For most appointment packages, we recommend entry passes — they're easier to set up and easier for the client to understand. Use credits only if your services have meaningfully different prices.
How to set it up (entry pass approach):
In Menu → Appointments → Services create your 1:1 service (for example "Personal training session").
In Settings → Passes create an entry pass like "Package of 5 sessions" with 5 entries.
In the service's pricing options add this pass with "entries per booking" set to 1 (1 entry = 1 session).
The client buys the pass and, on each booking, 1 entry is deducted automatically.
Heads up
Make sure the "entries per booking" field on each service stays at 1 — if you accidentally set it to the total size of the pass (e.g. 5), the whole pass will be deducted in a single booking. See the warning in the Entry Passes article.