Make-up sessions help you handle excused absences and operational exceptions. This article covers how to add, edit, and remove a client's make-up sessions by hand in the admin panel, in the Make-ups section of the client's detail. How clients earn make-ups automatically from courses is explained in Make-up sessions: earning, using, and validity.
When to manually add a make-up session
Approved compensation for an excused absence.
Compensation when you cancel a session on your end and the payment was made via bank transfer or another method that doesn't refund the client automatically.
When to edit a make-up session
You need to change how long the make-up session is valid.
The make-up session was entered with an incorrect validity. The validity date is the only thing you can edit.
When to remove a make-up session
It was added by mistake or as a duplicate.
The compensation was revoked and the client's make-up session balance needs to be corrected.
Step-by-step process
Go to Clients, open the client's detail and check their current make-up sessions in the Make-ups section.
Add, edit, or remove the make-up session:
Add: click +, set the Usage validity in days and click Confirm. This adds 1 make-up session. Adding make-ups by hand isn't available on the free Getting Started plan.
Edit: click the pencil icon next to the make-up, change Valid until in the Change validity dialog and click Save. You can edit active and expired make-ups.
Remove: click the trash icon next to the make-up and confirm with Delete. You can only remove an active make-up, not one that has already been used.
Optionally, note the reason for the change in the client's Notes.
Verify that the change has been saved and is reflected correctly.
Important: Apply consistent rules when handling exceptions. Inconsistent allocation of make-up sessions quickly leads to disputes with clients and a loss of oversight.
FAQ
How should I set the validity of make-up sessions?
Based on your studio's internal rules and the type of compensation. Ideally, use a consistent time frame. When you add a make-up by hand, you set its validity in days in Usage validity. The validity of make-ups that clients earn from courses is explained in Make-up sessions: earning, using, and validity.
Can I remove a make-up session that was added by mistake?
Yes, as long as the make-up hasn't been used yet. We recommend always noting the reason in the client's notes to keep a clear record of changes.
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