Make-up sessions help you handle excused absences and operational exceptions. This article covers how to manage make-up sessions from the admin panel.
When to manually add a make-up session
Approved compensation for an excused absence.
Compensation when you cancel a session on your end and the payment was made via bank transfer or another method that doesn't refund the client automatically.
When to edit a make-up session
You need to change the validity or parameters of the make-up session.
The make-up session was entered with incorrect details.
When to remove a make-up session
It was added by mistake or as a duplicate.
The compensation was revoked and the client's make-up session balance needs to be corrected.
Step-by-step process
Open the client's detail and check their current make-up session balance.
Add, edit, or remove the make-up session.
Optionally, note the reason for the change in the client's notes.
Verify that the change has been saved and is reflected correctly.
Important: Apply consistent rules when handling exceptions. Inconsistent allocation of make-up sessions quickly leads to disputes with clients and a loss of oversight.
FAQ
How should I set the validity of make-up sessions?
Based on your studio's internal rules and the type of compensation. Ideally, use a consistent time frame.
Can I remove a make-up session that was added by mistake?
Yes, but we recommend always noting the reason in the client's notes to keep a clear record of changes.
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