The make-up session system allows your clients to receive compensation by attending other sessions or courses if they are unable to use their original bookings.
How Clients Can Obtain Make-Up Sessions
Within the Cancellation Policy for Courses: If enabled, clients can receive a make-up session for a course session when they cancel their booking in time according to your cancellation policy. For more information, see the separate help section.
Manual Addition of Make-Up Sessions: You can manually add a make-up session for a specific client from their client detail as a form of compensation. This can be used in situations like when you cancel a one-time class, or when a client sends money to your bank account in advance but later cancels their booking. There are many possibilities depending on your specific needs, conditions, and preferences.
Setting Up Make-Up Sessions
When creating or editing a class or course, you can choose whether bookings using make-up sessions are allowed for that particular session.
This is useful when your regular sessions are priced around $10 each, but you also offer specialized sessions at a higher price (e.g., $50 per session). You probably don't want a make-up session earned from a $10 class to be used for the more expensive one.
Additional Notes
Client Account Requirement:
Clients must have their own Zenamu account (created with an email and password) to use make-up sessions. After logging in, they can use a make-up session for any of your classes. They just need to click Book and select "Create a booking using a make-up session".
2. Course Pricing Options:
To use make-up sessions for individual course sessions, the course must have the "Price for one session" pricing option. If this option is missing, it means you've only set up payment for the entire course (as a series of consecutive sessions), and clients won't be able to use a make-up session for a single specific session.
How make-up session expiration works
The expiration date of a make-up session is calculated from the date the client cancels their booking, not from the date of the missed session.
This means that if a client cancels well in advance, the make-up session could expire before the original session even takes place.
Example: If your make-up expiration is set to 14 days and a client cancels their booking 3 weeks before the session, the make-up session will expire in 14 days from the cancellation — which is before the original session date.