Incorrectly assigned staff roles can leave an instructor unable to perform basic tasks — or give them far more access than they need. This article covers a practical approach to delegating permissions safely.
When to adjust a role
A new instructor is taking over part of your admin work.
Your front desk staff needs broader permissions for day-to-day operations.
After a change in your team's workflow, some instructors have wider access than necessary.
Roles in Zenamu
Zenamu offers three permission levels for instructors and staff:
Instructor — the basic role: manages attendance for the classes and courses they teach (for example, external instructors)
Manager — sees attendees for all sessions, schedules new sessions, cancels bookings and manages all orders, with access to the client and order overviews (for front desk staff)
Administrator — everything a Manager can do, plus changing your booking system settings and seeing revenue statistics (for co-owners)
The principle of least privilege
Only grant the permissions needed for the specific job.
Reserve sensitive actions (finances, key settings) for roles with clear accountability.
Review permissions regularly after team changes.
Recommended steps for changing a role
Define what tasks the staff member actually needs to perform.
Go to Settings › Instructors and collaborations, open the instructor and, under Extended permissions, tick or untick Manager or Administrator. The Manager option requires the instructor's email address, and the Administrator option appears once Manager is ticked.
Test 2–3 key scenarios (bookings, clients, orders).
Important: Only assign the highest permission level where there is clear accountability. For everyday operations, it is safer to increase permissions gradually as needed.
FAQ
What should I do when an instructor reports they "can't see something"?
First check their role and specific permissions.
Who can change roles?
Only an Administrator, in Settings › Instructors and collaborations. Nobody can change their own permissions.
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