In the order overview, you can change the status of individual items. This article covers what each action does, when to use it, and how to avoid the most common mistakes.
Where to find order actions
Open the Orders section in the admin panel.
Select a specific order.
In the order detail or the actions dropdown menu, choose the operation you need.
Main actions and when to use them
Edit order amount
Use this to correct the price (e.g., individual agreement, pricing mistake). After the change, always check the related documents and internal notes.
Confirm payment / mark as unpaid
Use this for manual payment status corrections. Be careful with "unpaid" — make sure the status matches reality.
Cancellation and refund confirmation
After a cancellation, the order may move to an "awaiting refund" status. Once you actually send the money back to the client (e.g., via bank transfer), confirm the refund in the admin panel as well.
Download documents
Depending on the order status, you can download a payment receipt or a cancellation document.
Common scenarios
Client paid by bank transfer, but the order still shows as unpaid
If automatic matching didn't pick it up, verify the payment and manually set the correct order status.
Note: Automatic bank transfer matching is only available on the Ultimate plan. If you're on a different plan, you need to manually mark transfer orders as paid based on your bank account activity.
Order is canceled and awaiting manual refund
You send the money outside of Zenamu (bank transfer or cash). Then confirm the refund in Zenamu so the order is financially closed.
Order has an incorrect amount
Use the amount edit and optionally add an internal note explaining why the change was made.
FAQ
How do I know whether to use refund confirmation or "unpaid"?
If you actually returned money to the client, use refund confirmation.
"Unpaid" serves a different purpose — it marks a client who had a confirmed booking with on-site or bank transfer payment but didn't show up and didn't pay. After this marking, the client's name appears in red in the system with additional information about outstanding obligations.
Where do I download the cancellation document?
In the order actions, choose to download the cancellation document. If the option isn't available, check the order status.
A cancellation document is only available when a payment receipt exists for the order.
Does editing the amount affect accounting?
Yes, it can affect related documents and reports. Only make changes when you have a clear reason.
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